Senior Waiting Staff / Waiting Supervisor

Terms: Up to Full Time
Site: West Lodge Park

A vacancy has arisen for SENIOR / EXPERIENCED WAITING STAFF (also known as ‘Chef De Rang’) to work in the AA Rosette Restaurant and Bar at West Lodge Park Hotel, Hadley Wood, Hertfordshire, a prestigious country house hotel, rated as one of the best 4* hotels in Hertfordshire.

  • Competitive salary & Tips
  • Live-in accommodation at discounted rate available, if required (includes meals and utilities)
  • Immediate start date

The role

  • Temporary to Permanent contract - working up to 45* hours per week (equates to up to 42.5 hrs p.w. plus 30 mins. unpaid break per shift)
  • Hours to be worked over up to 5 days per week, as per rota and to include weekdays, evenings, weekends, as per business needs.
  • Though this is initially a casual Fixed Term Contract of approx. 6 months, this role may be offered as a full time permanent position at the end of the contract period/in the future, subject to business needs and individual performance.

We would be keen to hear from you if you have good previous experience of waiting duties and serving customers in a quality Restaurant environment (e.g. AA Rosette Restaurant), in addition to the following skills and attributes:

  • good interpersonal and communication skills
  • a smart presentation and welcoming manner
  • an outgoing, friendly and confident personality
  • Supervisory skills and ability to run own section of the Restaurant
  • the ability to deal with comments and complaints efficiently and effectively
  • a commitment to learn and develop further within the team

The ideal candidate will possess:

  • Previous experience in a similar role.
  • Good interpersonal and communication skills
  • Excellent presentation and an outgoing, friendly and confident personality
  • The ability to problem-solve and deal with complaints in a positive and professional way
  • Proven customer service experience as a Supervisor
  • Good food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and waiting staff
  • Organised and proactive with a can-do attitude.

About us

Beales Hotels, a 9th Generation family owned business, are committed to developing their team and promoting from within where possible.

We offer a range of benefits, perks and discounts, including:

  • Free meals whilst on duty
  • Free parking
  • Uniform provided for certain roles
  • Live-in accommodation at discounted rate available, if required (includes meals and utilities)
  • Generous hotel discounts after six months’ service
  • Discounted gym membership at nearby leisure centre
  • Staff recognition scheme, long service awards etc.
  • 20 days holiday, rising to 26 days after 5 years’ service (plus Bank Holidays)

You must be eligible to live and work in the UK unrestricted.
Please note that only those candidates who are shortlisted will be contacted.

In line with General Data Protection Regulations (25.5.2018), please refer to our Job Applicant Privacy Notice, ( which contains important information about how Beales Hotels collect and use your personal information (including CVs and job applications etc.)

We have been confirmed as a Covid safe workplace and have relevant precautions in place, as recommended by our Health & Safety Consultant and in line with Government guidelines:

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place



Want to apply for this vacancy?

Address: West Lodge Park Hotel, Hadley Wood, Hertfordshire, EN4 0PY

For all vacancies please contact Huamn Resources via email or download an application form, returning it to HR at the above address.

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