Terms: Full time
Site: Beales Hotel

A vacancy has arisen for a RECEPTIONIST at BEALES HOTEL in Hatfield, Hertfordshire – a stunning, contemporary 4 star hotel with award winning restaurant

40 hours a week
To include weekends and evenings as per the rota
Salary on application

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Role Responsibilities:

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company standards
  • Assist other departments, as necessary

Role Requirements

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

Beales Hotels, a family owned business, are committed to developing their team and promoting from within where possible. We offer a range of benefits including:

  • uniform and meals on duty
  • generous hotel discounts after six months’ service
  • discounted gym membership at nearby leisure centre
  • staff recognition scheme
  • 20 days holiday, rising to 26 days after 5 years’ service (plus Bank Holidays)
  • Staff boat trips

Please note that only those candidates who are shortlisted will be contacted


Want to apply for this vacancy?

Address: Beales Hotel, Hatfield, Hertfordshire, AL10 9NG

For all vacancies please contact Sally Tustain – HR Co-ordinator on 01707 288501 or or download an application form.