HOTEL RECEPTIONIST

Terms: Full Time & Part Time
Site: Beales Hotel

A vacancy has arisen for 2 x RECEPTIONIST at BEALES HOTEL in Hatfield, Hertfordshire – a stunning, contemporary 4 star hotel with award winning restaurant

32 hours and 40 hours

To include weekends and evenings as per the rota

Salary on application

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities and Duties

Role responsibilities

  • A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company standards
  • Assist other departments, as necessary

Role Requirements

  • To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

Benefits

Beales Hotels, a family owned business, are committed to developing their team and promoting from within where possible. We offer a range of benefits including:

  • uniform and meals on duty
  • generous hotel discounts after six months’ service
  • discounted gym membership at nearby leisure centre
  • staff recognition scheme
  • 20 days holiday, rising to 26 days after 5 years’ service (plus Bank Holidays)
  • Staff boat trips

You must be eligible to live and work in the UK unrestricted

Please note that only candidates who have been shortlisted will be contacted.

In line with General Data Protection Regulations (25.5.2018), please refer to our Job Applicant Privacy Notice, (https://www.bealeshotels.co.uk/about-us/careers/ ) which contains important information about how Beales Hotels collect and use your personal information (including CVs and job applications etc.)

Want to apply for this vacancy?

Address: Beales Hotel, Hatfield, Hertfordshire, AL10 9NG

For all vacancies please contact Sally Tustain – HR Co-ordinator on 01707 288501 or hradmin@bealeshotels.co.uk or download an application form.