Dear Mr. Seward,
I spent just over 3 weeks at your hotel recently as did my companion, Ian Crane. I wanted to send a brief note to tell you how much we both enjoyed this, our second, visit.
The hotel and particularly its staff, once again delivered all – and more – that is promised, in your pamphlets and other material. Every staff member we encountered contributed to the feeling we had of warmth, welcome and personal service.
However, I would like to mention those members of staff who made our stay especially comfortable and pleasant.
First and foremost, Sandra on the Front Desk and Michael, who represented the hotel so professionally as he kept my companion company while they waited for the arrival of the paramedics Sandra had called. Both Sandra and Michael were quick, competent, calm, concerned but reassuring and very, very impressive.
Kudos also to all 3 doormen, Simon in the Terrace Lounge, Pat and Linda both of whom we saw at breakfast and in the restaurant, and “Peach” who serviced our rooms.
Our thanks to one and all,
Judith S Hafey.
Just to say I thoroughly enjoyed my stay at WLP. My bedroom and the public areas looked great. The arboretum looked fantastic, and I appreciated the information signs about the trees that have been placed around. Food very satisfying at both dinner and breakfast. I agree, the scrambled eggs were the tastiest ever.
On arrival the receptionist handed me the room key, greeting me by name and with nothing at all to sign: a wonderful start which made me feel quite special (and a similar easy &friendly departure next day).
Nous avons passé un agréable séjour, l’accueil a été chaleureux, les repas succulents.
Encore merci pour votre invitation, ce fut un réel plaisir.
Mr et Mme Chatellenaz et leurs filles
Dear Sir / Madam,
Thank you for a great weekend stay recently in the west lodge hotel , it’s not often I can praise a Hotel in the UK but you and your team deserve every bit of it. I felt very welcome from the minute I arrived to the minute I left. Just about everyone had a smile on their faces and nothing was too much trouble.
A lovely hotel , set in lovely grounds and location with the staff to match! – Thank you.
Paula, Dee and I stayed with you for three nights earlier this month. I would like to express my deepest gratitude for the incredible welcome and service that we enjoyed during our stay. It will always remain one of the highlights of my brief visit to Europe and the UK.
Thank you once again.
Cafe du monde
Good afternoon David,
I would like to congratulate you and your staff, I have stayed at West lodge hotel with my girlfriend this weekend and I have to say that we were delighted with the services provided ( room 84), the quality of the food and the general atmosphere of the place.
I hope we will have the opportunity to enjoy it again soon, specially the Crab tian with the avocado ice cream.
South East sales
Café du Monde
Nigel and I and 16 of our cousins held a family reunion at West Lodge Park Hotel last weekend and we would like to say how impressed we were with the high standard of the hotel and all of your staff there. We had a very pleasant weekend and special thanks are due to Sharon Blackgrove for all the hard work she put in to organising this for us. We have no hesitation in recommending your hotel to our friends.
Teresa and Nigel Pollard
Just want to say a personal "Thank you" for you input in making my birthday one i will never forget, the room we stayed in was fabulous and the hotel one of the best ever, we will definitely be returning.
We are now going to book your other hotel in Hatfield for comparison but am sure West Lodge will be our favourite.
So once again a massive thank you for a great weekend.
Just a short note to thank you for a very comfortable three nights in room 21 and for the good food and as well.
I would also like to thank you for finding the items left behind in the room!
Mr and Mrs Bryce
Dear Mr Beale,
I know you are aware of the excellent service we received from your team last weekend during our stay at West Lodge Park through our feedback on Trip Advisor and Travelzoo. This was a particularly special weekend as my parents grew up in New Barnet/Potters Bar before moving to Edinburgh and living there for 45 years. Your hotel was perfectly placed for our ’trip down memory lane’ with my mother and for a visit to John Lewis at Welwyn!
When we were checking out and thanking your staff at the reception desk, they mentioned that there may be another offer for your hotel about to be released. I would be very grateful if you would be able to let me know where/when this will appear so we don’t miss it.
Also I would be very grateful if you could send me details of your Christmas programme when it is available.
Once again many thanks to you and your lovely staff for making our stay so enjoyable – your team are a credit to you!
Head of Collections and Disbursements - Finance
AXA PPP Healthcare Ltd
Thank you all
What a splendid overnight stay and Sunday lunch celebration I had with my family celebrating my Mothers 90th birthday. You all looked after us so very well. The food delicious, service exemplary and attitude from your staff caring and so hospitable. The lovely man who looked after us at dinner was especially good. Since moving we seldom visit West park Lodge and I do miss it so. May I also say the way you served Mothers breakfast on Sunday was a rare treat in these days of self service- saved me having to do it and I could relax. Please thank all who served us and made our stay so memorable. (Also the small lady on reception) Thank you again.
Many many thanks to all at West Lodge for giving the Caleys (Room 82) and us (Room 80) a truly memorable time on the occasion of our joint celebrations of our 40th wedding anniversaries.
The staff were lovely, the rooms excellent and the meals, including the tea we had, were wonderful.
An all-round success.Yours
We would just like to tell you that we had a wonderful weekend at West Lodge Park Hotel.
The dinner was delicious and all the staff from the moment we arrived were outstanding, so friendly & efficient.
The room was lovely with a really comfortable bed, fluffy towels and everything you could possibly need.
Having had a very busy time with our business in the run-up to Christmas and the New Year this was a very welcome break for us.
Thank you to all your staff.Kind regards
I received your generous gift last night at the Fireworks Finale and am once again delighted with your kindness and will really enjoy another stay at West Lodge. My Governors felt we had found a ‘gem’ of a place when they visited – but Mary & I have known this for some years.Bless you – you are so kind.
Just a note to say we have just got back from a stay at your West Park Lodge and wish to commend your family and staff on keeping such a beautiful house running efficient and smoothly. We have never stayed there before and although we found, for some reason, on check in we had no room reserved we were treated professionally and courteously. A room was given to us in the Annex, room 86. The hotel looked stunning from the moment we drove into the estate, the frost on the trees was spectacular and the Christmas tree and hotel decorations were beautiful, thank you for making it possible to stay at such a splendid house in keeping with its tradition. I know West Lodge Park has been in your family for many years now and you all deserve a pat on the back for keeping it traditional. It is a lovely relaxing enjoyable place to stay,
I am looking forward to a return stay in the future, hopefully room 4 or 5 in the main building as I've heard they are your best rooms.
Thank you once again for a lovely stay.Karen Keogh & Tommy South
Dear Mr Seward, we stayed with you again on the 17th and 18th of November and we have been regularly coming to your hotel from Scotland to visit our son at university in London for the last 4 years.
I also got to know your Hotel when I worked for Hobart in Southgate about 25 years ago , I just wanted to say that we felt this visit was the best we experienced ,although previously the staff were helpful, we noticed a real change of attitude and very keen and motivated staff ,they also seemed happy at their work.
I just wanted to congratulate you and your team and I did pass on my thanks when I was there but forgot to follow it up with a note .
thank you and we look forward to visiting you again soonMichael Muir
A huge ‘thank you’ from Michael and me for your very generous hospitality last Friday at West Lodge Park.
It was a great treat staying in your lovely hotel amidst such spectacular surroundings. I was so pleased that there was enough daylight left to take a peaceful walk through the Arboretum. It was a delight.
We enjoyed our dinner in the evening enormously and we were looked after very kindly by all the staff we cam in contact with.
I know we shall now be spreading abroad the glories of West Lodge Park – it is a gem.Thank you again and with warmest wishes from us both.
I just wanted to say a massive thank you for your kindness if giving us such a great deal which enabled Chris, Martin and I to say at West Lodge Park.
We had a brilliant time, incredibly productive and there's no doubt that the environment helped.Felt very blessed so thank you so much
We wish to express our sincere thanks for our very enjoyable visit last weekend at West Park Lodge. We were made very welcome on arrival and throughout our stay. It was good to meet up with 'old' friends and to enjoy the time and a marvellous dinner together. It was good to walk around the Arboretum, always a treat to see, but sorry we missed out on the 'tour' due to the weather conditions. However, we have promised ourselves to make up for this with a visit in the spring.
Thank you again for your kindness and the attention to detail by your wonderful team to enable us to enjoy a great weekend.With warm greetings,
My Dear Andrew
What a welcome you laid on for us at West Lodge Park! Thank you so much! Naturally we were sad not to have seen you but we were delayed at the wedding rehearsal at Streatley. To find your letter and the bottle of wine which we shared with our guests (from theological college days☺) was just what we needed after a fairly frantic day. The food, comfort and attentiveness of staff were all great and set us up for the wedding itself on the following day.
Then on to preach at the High Sheriff’s Service at St. Marys on the Monday and then to Barcelona with Ben, our elder son and his wife until yesterday! Retirement is never dull!
Hopefully all is well with you, the family, LCET and even St. Marys! Times of change indeed!
If ever you are in North Norfolk, do please contact us – we would love to see you for an ice-cream on the beach! Or maybe, more appropriately, some birding or sailing along the coast!
Finally, and I am loathe to trouble you on this score, I have mislaid my white stole from my robe and I wonder whether I left it behind in our room at West Lodge Park? If so, could I trouble you to leave it at St. Marys and I’ll arrange for someone to pick it up from there? Thanks so much!
Hilary joins me in sending our grateful thanks once again for your ongoing kindness and hospitality all round!Every blessing, as ever
Thank you for your kindness, good humour and efficiency this morning.
May I also thank Ben for all his help and assistance yesterday.
You are both a credit to the hotel.
It has been a long, long time since I have stayed in a hotel which 'got it all right' by offering such high standards of service in the rooms, gardens, decor, bar, food and reception.
Please pass this E-mail onto 'the boss' who needs to know just how good you are.
Thank you for your kindness, good humour and efficiency this morning.
May I also thank Ben for all his help and assistance yesterday.
You are both a credit to the hotel.
It has been a long, long time since I have stayed in a hotel which 'got it all right' by offering such high standards of service in the rooms, gardens, decor, bar, food and reception.
Please pass this E-mail onto 'the boss' who needs to know just how good you are.
As always, we had a brilliant stay at WLP!
Jake loved it and we had a great time hanging out in London together.Thanks again for your generosity.
Just a small note to say a huge thank you for a wonderful stay at West Lodge Park.
The room was really quite special with the windows overlooking the trees – strolling through the grounds and enjoying the arboretum was a highlight of our visit.
Delicious food, friendly staff and beautiful surroundings made for a fantastic weekend.
Thank you again for your personal touch to make our break so enjoyable.Kindest regards
Dear Mathew, Martin and Bruno
This is just a quick email to pass on my thanks for being so helpful when my car broke down yesterday. What should have been a stressful situation was made absolutely fine, thanks to your help and attention.
My dad, John Abdul arrives today for a couple of nights - he is really looking forward to his stay - I have said how friendly you all are!
Thanks a million.Best wishes,
Dear Mr Beale,
My wife and I stayed at your excellent hotel overnight 21st July, room 28 and would like to compliment you on the hotel, its fittings and especilly your staff. It was a pleasure. The hotel compares so very well with characterless multiple, chain hotels. We liked the paintings very much, and the historical explanations on brass plates.With best wishes,
Dear Mr Beale,
Just to let you know that my husband and I had the most fabulous stay at your West Lodge Park Hotel this weekend (24 -26 Feb). I love room 70, very private and quiet, thanks to Yuksel (sorry if I am spelling this incorrectly) who helped me find the perfect room when I rang to book. Because I was foolish enough to leave the feedback form in my bedroom, I don’t know if the maid will give it to your reception staff, so I thought I would re-iterate what I put in the feedback form as best as I can remember.
Your staff are a delight. We found Matthew in the restaurant to be a most courteous and helpful in our meal choices in the evening. The food was (as I put on tripadvisor under the name Lucy!) sublime, and I asked our waitress to feed that back to the chefs. But all your staff are great, they make this place so very special.
Our room had everything we needed for a perfect stay, it was very large and most comfortable. Perhaps an area to put make-up/wash room containers (remove the toiletries somewhere from the existing shelf?) would have been appreciated but I am being very picky here, we managed OK.
The only thing I can think of to improve was having some serving tongues to pick up bread to put on to the toaster, just more hygienic when more than one person is handling bread, and perhaps the employees filling up the bread could use gloves so minimising any contamination!
The reason for our visit was to see my husband’s family. My mother in law lives in sheltered housing in Grange Park, and we happened to meet your father’s personal secretary Iris (and her dog Zoe) who also lives there. She says that you are still in contact with her, and that was the icing on the cake for us, that you are in effect one big happy family!
So thank you and your wonderful staff for a delightful weekend, it was probably one of the most relaxing weekends we have had in some time, and we will be sure to come back again when we visit relatives in the area. (already recommended your restaurant to my in-laws!)Yours most sincerely
I felt I needed to contact you today as so often the majority of responses and feedback left by customers are negative!
We recently stayed at your hotel to visit my daughter who is at the local university and to also link in this visit with a trip to London and to see a show.
We had a fabulous stay, our room was lovely, the meal we had in the restaurant on the Thursday evening was absolutely out of this world and the staff were obviously so passionate and enthusiastic about not only their hotel but the comfort and attention of the guests was clearly visible.
We just wanted to say a huge heartfelt thank you to each and every one of the staff from our room maid (who unfortunately I missed her name!) to Matthew in the Bar/restaurant area who was an absolute delight and lastly to Adam who we had the greatest of pleasures to meet on Friday evening!
We would most definitely like to come back and stay at your hotel again soon and thank you all once again,
With heartfelt thanks,
Laurie and Wayne Griffin (Room 59 Thursday 17th -Saturday 19th February)
ps, would be grateful if the General Manager and Adam particularly could be forwarded this email
Dear West Lodge Staff,
Thank you for everything you have done.
You have made this stay enjoyable.
My family and I would like to thank the cleaners for our rooms, the waiters for the friendly service, the cooks for the fabulous meal and all other staff for making this stay enjoyable.
Thanks againJessie Mann & Family
5th December 2011
You may remember that you very kindly gave me a voucher for a stay at one of your hotels.
On Saturday 3rd December my wife and I stayed at West Lodge Park. The food, accommodation, hospitality and overall stay were wonderful and we had a really memorable time. Thank you.
I will be contacting the Beales Hotel, Hatfield, in early January, to once again arrange our Year 13 Leavers Prom. This will be our third year.
Once again Andrew, thank you so much for your kind gesture.
All the very best to you and your family.
Have a great ChristmasPaul Simon
Just to say thank you for all your help in planning guest rooms and brunch at the weekend. Everything went really well, the wedding was fabulous, even the weather lasted! And brunch went smoothly and the staff were very helpful. We threw confetti in the garden, so thanks for that and I attach a photo of the happy couple!
Please pass on our thanks to all the staff, expecially the night porter who was kept busy - you were right!
Best wishesChris Mulvey
I felt that it was only right to send you a card expressing our sincere thanks for our fantastic stay over last weekend at West Lodge Park.
We stayed along with Mr and Mrs Hill and were truly knocked out by your staff and their attitude and care. A real pleasure to come across a hotel that turns hotel service rhetoric into genuine customer care showing real smiles.
I have posted some more points on Tripadvisor.
Please could you extend our special thanks to Matthew Croxford and Dave McIntyre who are truly exceptional.
We will be staying with you again in August with another couple who we only just met on holiday in Cornwall.
Here's to more stays !Yours sincerely,
1st May 2011
Today I visited West Lodge Park to make a room reservation for my wedding night.
I am writing to tell you how impressed I was with the staff who greeted me at reception, a young man whose name I didn't catch, Emma who helped me decide on the Turquoise Four Poster room and the lovely Dawn who very kindly showed me some rooms and gave me an overview of your lovely hotel and beautiful grounds. They all achieved the perfect balance of courtesy and friendliness.
Do please pass on my thanks to them. The 9th July cant come soon enough for me!
Yours Sincerely,Coralie Hill (to be!)
We want to say thank you to the staff at West Lodge Park Hotel. We have found all the staff at breakfast including Ljubica, Savvas, the two Sams, Demetris, Alex before he went to work in the Hatfield Hotel, and the rest of the staff were extremely helpful, courteous and friendly.
The staff that cleaned our rooms (numbers 49, 46, 4, 63 and 46 again) which were always cleaned to a high standard and whenever we mentioned to Peach that something wasn’t quite right, she got it sorted, so thank you ladies and gentlemen.
Thank you Grant for opening the door for us and the little friendly chats as we went on our way. Also the staff on reception were marvelous, always a friendly smile and extremely helpful.
So for making our eleven week stay with you pleasant and comfortable we are leaving a donation to your staff fund.
Thank you again.Yours sincerely
2nd February 2011
Just emailing to say what an enjoyable stay I had at the West Lodge Park Hotel last week. I was there for two nights, Wednesday and Thursday and was very impressed with everything about the hotel. I’d particularly like to mention Sam Down, my waiter on Wednesday night in the restaurant. He was absolutely excellent and I can’t complement him enough on his service.
I will definitely look to stay there again next time I’m in the area.Kind Regards
11th Jan 2011
Dear Mr Seward,
My wife and I would like to thank you and your staff for your kind and attentive service last weekend. It was especially kind of you to upgrade us to such a splendid room. All the family enjoyed their lunch and our young grandchildren were disappointed at not being able to stay the night !
Once again many thanks.Yours sincerely,
16th Jan 2011
I only wish we could complain again and return to enjoy another complimentary dinner!! Looks like we will have to pay for the next one.
I am just writing to thank you for arranging for us to return to the hotel and have dinner once again - [16th Jan]. We had a most enjoyable stay and in fact 2 of us added on another night and made a long weekend of it staying for 2 nights.
We all upgraded our rooms which were lovely. The food all weekend was terrific but most of all the staff were wonderful and in all departments couldn’t do enough for us.
We are planning to make this a regular venue for our get togethers and have agreed that 2 nights are better than one especially while you have your weekend offers.
Thank you once again and look forward to our return.Kind regards,
3rd December 2010
Our weekend stay with you 3-5 December 2010
We would just like to say how much we enjoyed our stay with you.
You have a wonderful hotel with superb staff beginning with a very warm and charming welcome on a very cold Friday morning by the head porter. We felt at home right away.
We stayed with you as we were attending a wedding in London on Saturday but did not want to stay in the city.
We arranged through you a car to take us in early afternoon and bring us back from London late in the evening. Our driver was an absolutely charming young man by the name of Denis, and his driving skills were impeccable. His level of service was actually an extension of your own high standards and quality, and we can commend him to you.
We plan to visit you again.Yours faithfully,
Back in Hong Kong now and I just wanted to acknowledge and express my appreciation for your hospitality.
I’m sorry we only met briefly as we departed, thank you for making that happen.
I really loved the stay in West Lodge Park. In my work I get to stay in a lot of chain hotels and it is refreshing to be in the environment at West Lodge where the integrity of ownership is aligned with the customer experience.
Specifically I really enjoyed
The comfortable bed
The Free wifi, - so many hotels try to make money on these peripheral offerings and I think it only alienates guests. I was recently in the executive lounge of a hotel in Australia and I noticed every guest using their laptop had bypassed the costly hotel wifi and had their own dongles downloading their emails.
The very related service from your staff
Compliments for a fine hotelWarm regards
30th May 2010
It's a cold miserable Sunday pm here in Lincolnshire but I have just a very pleasant hour looking at your wonderful website.
My husband and I spent our honeymoon there 32 years ago. Unfortunately David passed away 2 weeks ago at the relatively young age of 60 after being diagnosed with cancer just 6 weeks earlier so to come across your site with all it's pictures was a comfort and brought back very happy memories.
When we arrived at the station at Enfield, late on a Sunday night at the end of July, we expected to find a taxi office there to enable us to get to the hotel. Unfortunately as we subsequently found out one did not exist. We phoned your hotel and explained the situation and the wonderful receptionist organised one for us.
At the moment my daughter is transferring slides, that we took at the time on the computer, for safe keeping. I look just the same then as I do now...I wish.
Sorry to ramble on but as I say it's been wonderful take a trip down memory lane.Regards
10th May 2010
Dear Andrew Beale
Thank you very much for the wonderful dinner and farewell on Friday – it was a really memorable occasion which I shall always remember. Also the tour of the arboretum which was most interesting.
We enjoyed our 3 night stay at West Lodge and thank you for all the vouchers you have given over the years.
We wish you and the family all the very best for the future and we hope now business will settle down and improve in the very near future.With love and all God’s blessings.
6th May 2010
Dear Mr Beale
Foulds school ball 1st May 2010
We would like to thank you for your kind donation of a classic double bedroom and full english breakfast at West Lodge Park for the main prize in our raffle. The ball was attended by 86 people and the raffle alone made a fantastic £385 for Foulds School PTA. The other prizes were 3 bottles of wine – I think that shows how highly thought of West Lodge is with our parents and there were many disappointed faces when the raffle was drawn !.....Our thanks to you once again for helping Foulds School make this a very special event, we really appreciate it.Yours sincerely,
I am writting to express my appreciation of the service and efficiency we experienced at West Lodge Park last week-end. I had booked a party of family and friends in to the hotel to attend my son's wedding nearby and I will say that our enjoyment of the wedding itself was made all the more complete by the good natured and competent attitude of your staff.
We had members of our party arriving from as far as France and Scotland so timing for dinner on Friday night was a little uncertain. However, we were looked after magnificently. Nothing seemed too much trouble as the hotel coped with this influx of yokels from the West Country! I was particularly impressed that staff actually spoke to one as they moved about the hotel. Even those sorting laundry in corridors would actually pause, look up and say "Good Morning"
Although our exprience made a special week-end even more memorable and I would very much like to pass on our thanks to everyone at the hotel.Many Thanks Again
Dear Dave McIntyre
I must send you a quick email to thank you for a really excellent recent 2 night stay (8 - 10 November) - far better than I ever expected!
I had reserved online a standard room but asked for 'quiet, with good view'. I am SO grateful for the very kind but unex;ected upgrade to Rm 8 Casement Rm (at the standard rate too). It was extremely comfortable, in the fascinating old part of such a lovely historic building with wonderful daytime views of the Arboretum, and on Sunday night, a bonus of the fireworks of Hadley!
Though I have lived in Southampton for 30 years, I originally come from Barnet, so this was definitely a nostalgic visit. My family (the Moore family) enjoyed significant celebrations in your lovely John Evelyn room (and another function room whose name I can't remember) over the years - my 21st, my parents' 40th anniversary, my wedding reception - all wonderfully supervised in his own inimitable way by Mr Phillips (who I noticed from your info, retired in 1992). Sadly my husband Alan died of cancer last year, so it was rather poignant to return to West Lodge Park where we had our wedding reception - 24 May 1986, though there were definitely over-riding memories of very happy times which your lovely hotel absolutely radiates!!
So I'd just like to thank you for a memorable stay at West Lodge Park, and for giving me the unexpected but much appreciated extra bonus of such a lovely room. I have recently taken early retirement from a very stressful and demanding job, and am thoroughly enjoying having the time to visit London (and Barnet, of course!) so I'm sure I'll return again before too long!!
Best wishes to you and your staff - and a particular thank you to those who carried my case (and my breakfast!) to/from Room 8 negotiating all the doors, passageways and stairs so cheerfully!Sue King (née Moore)
I travel almost monthly and have stayed in many hotels. I can honestly say I enjoyed my stay at West Lodge more than any other hotel. It is a peaceful oasis, steeped in history, surrounded by nature and with all the modern conveniences one could wish for. Your couteous staff are helpful, informative, warm but not dominating. And the care you take to select local but excellant foods did not go unnoticed either. Well done. I will be back.
I would like to know how to inquire about donating and dedicating a tree in the arboretum. My Grandfather was the director of Howard timbers, a great UK timber and veneer firm in the early-mid 1900's. He was a lover of trees and good wood and instilled that in me from a very young age. When I was walking your grounds I kept thinking he must have known Beale arbortoreum as he lived in palmers green. My aunt confirmed that indeed he used to frequent the park often teaching her about trees. What better memorial to my grandfather than to plant a tree in his name and make a donation to such a wonderful school of nature
Can you point me in the right direction to see if that is possibleThanks and best regards
Dear Emma and Andrew,
thank you very very much for our fabtastic stay at WPL on Wednesday night. yes, we were finally able to escape the children on a day when there was a room free. what a beautiful place, you must be very proud of it Andrew. we had a lovely relaxing afternoon and a delicious meal. our room was super and the staff are all so helpful and polite. it was a really special treat and a very generous present - thank you. we did try to thank you in person on thurday morning, Andrew (it would have been nice to meet you), but the receptionist said you were in a board meeting.William and Suse
David I just wanted to contact you to let you know that my stay at your hotel was great. I work for Lloyds Banking Group and with the latest reorganisation my role now necessitates me working from Cockfosters at least a couple of days each week. I have stayed at your hotel I think in total now 5 times and been welcomed on each by reception. Each time i have been given a lovely room and service / room service has been excellent. I guess you get plenty of e mail telling you when it goes wrong so I thought i would let you know when it went right. Many thanks will be back next week.Regards
Mr Vanstone called to report a 'serious complaint' and would like you to call him back personally as soon as possible.
He stayed in R.11 and his complaint is that he has stayed in many hotels all over the country, and his problem was in actually leaving WLP behind and going home!
Everything, from the room, to the service provided by all members of staff was exemplary and he has never stayed anywhere so lovely including the grounds. He would like to thank you personally.Marcia
We are writing to express our sincere appreciation of a wonderful weekend that we enjoyed at West Lodge park. Thank you so much for your personal attention to ensuring the upgrade of our rooms, your welcome and also the bottle of wine. We had room 5 which was a real treat and we thoroughly enjoyed our stay. Friends joined us and all really appreciated the accommodation and the grounds as well as the tasty food and drink and the very good attention of your staff to all our needs. We look forward to our next visit.Yours sincerely
Dear Mr Beale
This is the most peaceful and lovely hotel I have stayed within the London area.
My nominations for your "simply the best" are as follows: C;aor - the receptionist and Matthew as described in my enclosed card. Also the lady who booked my accommodation for (whose name I do not have) she booked me a very quiet room as I have been visiting an ill relative; this was so so appreciated. The cleaner who cleaned this room as it was spotless
Many thanks for an exceptional stay. I tried to rebook to stay another night but this room was taken. I hope to return very soon and stay for longer.Yours sincerely
I wish to pay compliments to all staff at West Lodge for service. I want to single out Jim, night porter - he is excellent.
Thank YouJoe Hynds
We had the most amazing time at West Lodge Park. Our room was beautiful, all of your staff are just lovely. Our stay was everything you had said it would be and more. We really can't thank you enough.Shirley and Rob
This is just a short note to say a very big thank you to you for your kind generosity and arranging our stay at West Lodge Park in Chestnut Lodge. We had a fantastic time and our friend was extremely pleased with the surprise.
We thank you again for helping us to make her 21st bitthday a very special and enjoyable day. We really appreciate it.From
Taittinger Champagne Dinner
This was our second visit to you hotel and just to let you know we had a lovely quiet room, No. 11, which is one of the refurbished rooms. It was extremely comfy and the bed was just right. We asked for foam pillows at reception as my partner is allergic to feathers and they were promptly changed. The room was clean with complimentary mineral water and tea and coffee.
We had room service and the food was fantastic, much better than room service I've had in other hotels.
We will both definitely be returning to your hotel in the near future. The complimentary teddies are a nice touch too!Kind regards
Dear Mr Seward,
Recently we stayed at the West Lodge Park. We were there for 2 separate visits, separated by a weekend. In our first visit we had 2 rooms and for our second visit we had 3 rooms.
Our stay at your hotel was near perfect. Put it another way, it allowed us to concentrate on the job in hand and not have to worry about other things.
It is not possible to single out individuals for being especially good. If I were to do so I would inevitably refer to only those that I came across, omitting other important team members which I didn't see.
It was all good. The grounds were beautiful and a pleasure to relax in. The food was all good. The service in the restaurant was quietly attentive. Reception was always helpful. The rooms were always neatly presented. Everything was in good working order. It was a pleasure that you had no piped music; it was peaceful. All in all A1!
I did encounter a few small 'oversights' (response to e mail, table reservations, room lay out), which I discussed with Chris Hall. Everything was resolved satisfactorily and of course amicably.
Because I was anxious that everything I had control over should go as smoothly as possible I know I was obsessive at reception about room requirements. I am sorry I went on and on about it!! All the same, the reception team were excellent in handling my requests and brilliant at juggling rooms so we eventually got what we wanted.Thank you to you all, it made a difficult time a bit easier.
(July 07) We attended Bryn and Ann Williams' Golden Wedding party on Friday and stayed with you for two nights. Although we passed on our positive comments on departure, we just wanted to confirm our feedback in writing. We received a very pleasant welcome at the hotel on Thursday evening, which was lovely after our miserable drive in pouring rain from Derbyshire. The hotel felt very warm and inviting. Our meal in the restaurant was superb, our room very comfortable, but above all, it was the pleasant nature of your staff which we found first rate. Congratulations on the excellent presentation of your hotel and more importantly (to us), your superb 'customer service'. With kind regardsAndrew and Vanessa Carter
(Jan 07)Dear Mr Beale,
We have stayed at your West Lodge Park hotel twice during the last couple of months and I just wanted to write and let you know how perfect pretty much every aspect of our stay was on both occasions. From the beautiful grounds and location to the delicious food and above all else, the truly wonderful service. All of the members of your staff that we met were efficient, polite, friendly and helpful without any hint of stuffiness whatsoever - a perfect balance.
We stayed at the Grand in Brighton last year and they could certainly learn a thing or two about service from you. Indeed, I would suggest that any hotel wanting to improve itself need look no further then West Lodge Park to see just exactly how it should be done!
Whilst writing, I ought to mention that we stay at Beales in Hatfield on a fairly regular basis and to say that whilst it is very different to West Lodge Park, we always enjoy the same high standard of service there too, particularly your lovely receptionists.
I know that these days, people are all to quick to complain if things go wrong, but I feel it equally important to let you know when things go right!
Please pass on my thanks to all your staff at Beales and at West Lodge Park, who help to make our stays such a pleasure - they really do you proud.
Many thanks and kind regardsMark Clabon
Dear Mr Beale, I have stayed at West Lodge Park several times over the past two years and have always been pleased with the accommodation and the service. But it was only during my most recent stay, from 24 to 28 June, that I truly appreciated the helpfulness and courtesy of your excellent staff. I had previously spent four weeks travelling around Europe and had stayed in hotels in Istanbul, Vienna, Budapest, Prague, Munich, Mallorca, Barcelona and Seville. The majority of them were very good, and in some cases outstanding, in terms of the product; but not a single one - not even the majestic Alofonso XIII in Seville - could match West Lodge Park in terms of service. Much as I would like to name the staff who impressed me most, it would be unfair to do so, for all of them - from the reservations manager to the receptionists, and from the porter to those serving in the restaurant - were a credit to the hotel. After the cold efficiency and sometimes lack of politeness that I experienced elsewhere in Europe, I consider West Lodge Park's staff to be in a different class. And it would be remiss of me not to mention that the room I was allocated this time (room 10) was the best I have stayed in at West Lodge Park. Thank you for another excellent stay, and congratulations on having such a fine team.Yours sincerely,
I have been meaning to write for quite a while. Back in November - I believe the dates were November 17th-20th (could possibly be the 16th-20th - our reservation was either under Roger Levy or Daniel Levy), we had the pleasure of staying at the West Lodge Park in Hadley Wood.
Our stay was absolutely wonderful. Rooms were great, but what really stood out was the staff. I have said to so many people how impressed I was with West Lodge Park.The main reason I am writing is that there was a survey box by the front desk to write about superb employees. I was late for our flight and did not have time to fill out a survey on the individual I thought deserved all of the things in the competition. This was Jim. Jim, was exceptionally polite, and made sure that all of our needs were satisfied so that our big day of travels was more comfortable. For me that means having tea (my husband coffee) and toast - very early (5am). When I inquired about setting this up, Jim immediately said he would take care of it, and I must say I have never seen a person do a better job at their job. He was there right on time (down to the minute) - which was very important to me, yet I never stressed that at all. I was just happy that we could have our tea / coffee and toast prior to the kitchen opening. Additionally, he had our paper in tow.This sounds like a minor thing, but this is the most important thing to me about any stay anywhere in the world. I have stayed at 5 star hotels all over the world and truly have never encountered a staff that was as friendly, polite, knowledgeable, and helpful. We have family in Hadley Wood so the next time we go to visit we will definitely be staying at the West Lodge Park!Thank you again.
Thank you so much for your hospitality and time yesterday. I felt that the visit to West Lodge Park was extremely useful for myself, Michaela and Martin and prompted much discussion on the tube on the way back to Kings Cross.
The function rooms were presented extremely well and I think that it really brought to life some of the things that we, the Bakers Hall team, have been discussing.
It was brilliant to meet your team, I have already emailed Lynn and can see that she and I will be sharing knowledge on a number of matters.
Thank you once again.
Dinner Party - Friday 27 September 2013
Hope you are keeping well and not too busy!!
As I said in my e-mail previously to you, Dr. Stern's do was a complete success and thank you once again for all your help, you were great.
I just wanted to remind you to put me on your mailing list, as discussed, for any future events at the West Lodge Hotel, so that we can consider them when we are planning our future events.
Once again, really lovely meeting you, thanks for ALL your help ....hope to do business with you again real soon.
I just wanted to say a huge thank you for facilitating what was a really super weekend conference for us! I know that the weather helped, but what you did in terms of great advice, meticulous care and first class attention to detail was fantastic and I am so grateful. The staff felt really treated and we all fell in love with the hotel. Your colleagues were all really accommodating and friendly.
Thank you so much & I hope that we will be back again!Rachel
Oasis Academy Hadley - Two Day Meeting - Friday 21 and Saturday 22 June
I would like to say thank you very much for your help and support in preparing our overnight stay.
We had a great time. the food and accommodation was first rate and I will definitely recommend future bookings with your organisations.
Dear Carol and Annita I am writing to thank you for the warm welcome and hospitality you showed towards our students on their recent visit. Thank you for arranging everything so well and the generous time you gave us. Please convey my thanks to your staff. The students had a wonderful time and learnt so much.Yours sincerely
I just wanted to thank you for making my life so easy when all I did was make your life difficult - eg. change of date, change of times, additional room, extra people - the list is endless.
Everything went very smoothly and most importantly we managed to successfully appoint a new Headteacher. Please thank your team for being so helpful. I will definitely return in the next few weeks (with friends) to enjoy one of your afternoon teas!!Thanks again.
Many thanks for sending the invoice for the Conference we held 15th-17th March.
Everyone was very pleased with the hotel, and the staff were, as usual, friendly and helpful.
With best wishesDr. Michael Feldman
Middlesex University meeting
I was at Reception on Tuesday and just wanted to let you know that the organiser from Middlesex University was full of praise for West Lodge Park and particularly Patrick - basically she said that everything had gone really well and Patrick had been brilliant, working so hard to make sure everything was right for them on the day.Sue
RE: City and Islington Technical College Residential Meeting – Thank you
I just wanted to write and thank you and your team for the wonderful experience we all had at West Lodge Park. Everyone had a great time and we loved the hotel.
We will be back.Kind regards
RE: Siobhan Rays Of Sunshine
Thank you again so much for hosting our JLS wish day. we got some amazing feedback off all our families and the boys management. Are you in the position yet to let me know the grand total of what we spent over the last two days?
I will see you next week.Best Wishes
Thank you very much for your message. I too was sorry that we didn’t meet on the week-end, but there was a lot going on. I was going to write to you to say how pleased we all were with the hotel – the staff were friendly and helpful as ever, the atmosphere pleasant and relaxed, and the gardens beginning to show signs of spring. We had some sunny hours, which were glorious, but it is lovely there in any weather.
It felt very good to be back at West Lodge Park, and I think all the participants enjoyed their stay there – they love coming.Warm greetings,
ING cookery session
Thank you for the positive feedback.
We were also very impressed with the support those at West Lodge gave us from the gentleman who held the door open for us whilst we brought all our kit in - to Gina and her team who prepared the room and made us feel as if nothing was too much trouble.
Look forward to working together in the future.Kind regards,
9 February 2012
I am writing with reference to the above event we held in your hotel on Tuesday 31 January 2012.
I would like to thank you and your team for the excellent service you all provided. The venue was excellent and the staff were warm, helpful and professional. We work very hard to provide our clients and associates with a superior service and we felt both your hotel and the team very much reflect our ethos.
Should we be looking for a venue in the future, or should any of our clients ask us for a recommendation, we will, of course, be giving West Lodge Park Hotel serious consideration.
Thank you again for all your help in making our event a success and please thank your team on our behalf.
Yours sincerelyDaniel Arnold
Just a quick message to say thank you once again to your hotel and staff for a lovely evening last Saturday night. We had a great evening and the food and service were wonderful.
Thank you once again
I'm sure we will be in touch again next year!Best wishes
Further to our Company meeting held at The West Lodge Park Hotel yesterday, I would just like to recognise Charlotte on Reception for her outstanding support in my hour of need. She was incredibly efficient and really went above and beyond her job role in order to help me.
I really appreciated this and just wanted to formally acknowledge it in writing.
I would be grateful if you could pass this on to her.
Many thanks and kind regardsJo Randle
Have just spoken to Nino Athanasiou the organizer of the Robert Sterling event.
They were absolutely delighted with every aspect of the event they held here yesterday and couldn't have asked for anything better. The room layout, the staff and the food were all excellent.Sharon
16 June 2011
Please accept my apologies for not responding to you sooner. I have been collecting feedback from the delegates and I've managed to receive about half now. Just so you know the feedback from the delegates and the team from Amsterdam were complimentary about the hotel, service and food.
Are you free to speak tomorrow morning?
We will speak further but just so you know we would like to use West Lodge again for our High Impact Performance course running from 19th to 23rd September.Kind regards
8th April 2011
I just want to thank you again for all your help in arranging the accommodation for the guests at the conference this week-end. It seems to have worked out well, and everyone seems very satisfied.With best wishes,
Dear Mr Beale
On Friday last, headteachers and deputy headteachers from a group of Haringey schools visited West Lodge for a conference.
On behalf of us all, I would like to extend our thanks to you and your staff for making us feel so welcome. The facilities were excellent and the lunch provided was outstanding : and in such wonderful surroundings.
Please would you be kind enough to pass on our thanks to your team. We hope that we will have the opportunity to visit you again in the not too distant future.
With all good wishes,Yours sincerely,
11th February 2011
Subject: RE: Conference - 11th February
I hope you are well and had a lovely weekend.
A note to thank you and your colleagues – all of our NLC headteachers and deputies thoroughly enjoyed the conference and your wonderful facilities on Friday. They would definitely come back again.
Have a good week,Janice
14th September 2010
Dear West Lodge Park Hotel ,
A brief note to send a big thank you to CAROL for making this morning’s seminar so smoothly.Anthony Bass
Helen and Louise,
I just want to thank you and all the staff for all your help. Barring the weather everything went smoothly. Please be sure to thank Georgina for me and also Sharon. I look forward to working with you again.Sincerely
22nd and 23rd May Spire Automotive Audi Car launch
Thank you for the invoice, I have sent to our accounts department for payment.
We had a great Product Launch at West Lodge Park, the staff and facilities were excellent. What a fantastic team of people you have there.
I am planning some other events and I shall be speaking to Sharon and the team later this week to see if we can book again. The weather was beautiful and the hotel served as a perfect backdrop to a very successful event.
With thanks and best regardsSarah Norton
13th May 2010
I would like to say thanks for hosting my colleagues yesterday, They enjoyed the event and felt very welcomed.Kind regards
Just a quick note to say how appreciative we were for the use of rooms at West Lodge for the card judging session last Friday and the Board meeting on Monday. The setting and staff always make it a real pleasure to come!
We seem to be very busy at the moment with efforts on fundraising and the final bid being due on the Byng Road site on 27th July!
Hope again you are well – thanks once againGill
Hi Sharon, Helen
I would just like to say a thank you for the set up of yesterdays meeting to yourselves and your staff, the directors where very impressed with the service received all day.Kind regards, and thanks again
Re: Funeral Gathering - Dr Bruce Campbell - Thursday 12 November 2009 - Lancaster Suite
Dr Campbell had a funeral gathering at the hotel today and phoned Helen to thank her for the well run function and good food – he was very pleased with how the day went.Events Team
Caring with Confidence 11 - 13th November
Feedback from Dee and Mike has been great;
“Venue was great and staff looked after us really well.”
“Any issues that arose last time were resolved and the service was excellent”
How nice to be wonderful JKind regards,
Hope you are keeping well.
Thank you very much for your assistance in organising what turned out to be a great night on Monday. All went very smoothly and ahead of schedule. Please pass on my personal thanks to Will, who was extremely attentive during the evening and we couldn't ask for more.
Adam O'Brien didn't realise he had overnight accommodation and therefore didn't stay. His room is obviously on the final invoice, but I wondered whether there was anything you could do for us on this occasion? Pretty please?Kind Regards,
Dear Louise and Sharon
RE: Enfield Drug & Alcohol Action Team
Many thanks for looking after us on 12th and 13th October and ensuring that our meetings ran smoothly. I would also like to say how delicious the food was especially the lemon compote which was popular with everyone.Kind regards,
Re: Buffet Party - Sunday 25 October
I am writing to thank you in the first instance and all the staff who were very professional and helpful last night. This ensured that the evening ran so smoothly and all our guests were looked after so well. All the arrangements were just as we discussed. In particular I wanted to say how helpful Georgina and the Banqueting Manager were.
Again thank you to you and all your team. It is going to be a very memorable evening for some time.With our best wishes
Re: 25 October 2009 - Mrs Laderman - John Evelyn Suite
Just a quick e-mail to give you feed back on the above function. Mrs Laderman phoned today and was exceptionally happy with her function.
She said she had a fantastic time and her friends who attended the function have phoned her to say how much they enjoyed themselves. Everything was good, the food was exceptional.Louise
Highbury Grove School Conference
I am writing to thank you and your staff for organising our school conference. It all went really well – even the Private Dining! I’m sure that we gave you plenty of headaches before we arrived. We enjoyed our stay and quite a few colleagues wished it could have been for longer. I am sure that we will be in touch with you again and then we will be able to enjoy the new restaurant as well.
The team who prepared everything for us at the weekend were efficient, calm and very professional. Every request we had was dealt with very quickly, they were a credit to West Lodge Park, and I hope that you will be able to pass our thanks onto them. This time next year we will have moved into a brand new school, it’s a very exciting time for us and we were able to finalise some of our plans for several aspects of the school. At present we are working in cold and dark conditions as the new school is literally being built around us – hoardings everywhere block out the light in classrooms and on the pathways. It was so lovely going into the John Evelyn room on Friday with the sun streaming through the windows and the lovely grounds to walk in and look at as we worked. It made us realise what awful conditions we have worked in and most certainly cheered us up. We felt refreshed and invigorated, even though we only spent a few hours with you.
Please pass on our thanks to your team. We look forward to our next conference with you.Best wishes
We would like to thank you and your staff for all your help in making our 40th Wedding Anniversary Lunch on 12th October such a success. From the outset you guided and advised on all aspects of how we could achieve the best from our day and we certainly did. Not only was the venue such a lovely choice but the sun shone all day so we were also able to enjoy the grounds. The staff on duty were friendly and very helpful, and the rooms looked lovely especially when we had added the final personal touches. I would also like to thank the hotel for allowing me to change in one of the bedrooms which also allowed me to calm myself before our guests arrived.
God willing if we make our 50th The West Lodge Park will be our first choice for our celebrations.Many many thanks once again.
My company was at your hotel last week for 2 days and I can honestly say it was absolutely perfect. We had a meeting last Thursday and an overnight stay with a further meeting on Friday.
The service at both lunch and dinner was excellent. Particularly at dinner! The food was great. Having recently been to a hotel in Gerard's Cross where we all found the food to be very bland. The rooms were nice too and seeing as we all checked in at once we weren't waiting for ages to obtain our keys. I had lunch outside on the patio on Friday as it was a beautiful day and again I couldn't fault anything. I will definitely be using your facilities again. Thank you to you and your team.
It's not often that people thank you and tend to only contact you to complain so I thought I'd drop you an email. I work in an industry where we receive complaints as we dig up the roads, but we have to carry out our essential gas works so when we receive letters of thank you, it makes all the hard work worth while.Thanks again.
I would just like to thank you for all of your help with arranging yesterday and all of the staff there for going out of their way to make sure we had everything we needed. It was a brilliant service and we will defiantly be coming back.
The conference went well and everyone enjoyed the food after, so it was a very good day.Many thanks again
Just to thank you and all the staff who where always helpful and cooperative from the moment I started communicating with West Park Lodge Hotel.
You and Sharon were great in advising me on the menu, the arrangement in each room etc.
Yesterday, I found all in place as agreed and promised. Adam and him team were great .
I thank you all for making our celebration a success.
As you know we use your hotel frequently and we intend to continue doing so.Best regards,
Gen Re Treaty Offsite 25th February 2008
I am writing to thank you for the hospitality we received during our event at West Lodge Park between 25th and 27th February.
After the event I asked my colleagues for some feedback on the venue and all I received were positive compliments! We all felt the venue has a much more personal feel than other conference venues we have used previously which really suited the mood of our meeting. The grounds were stunning, the hotel and restaurant facilities were great and more importantly the staff were outstanding, nothing was too much trouble and every request was met with a smile and professionalism. Please could you extend our thanks to those who were looking after us over the 3 days.
I will definitely keep West Lodge Park in mind for future events and wouldn't hesitate to recommend you to others.Many Thanks
Dear Mr Beale (Nov 07)
I am writing on behalf of the Directors of the Hadley Wood Association to thank you, once again, for your kind generosity in providing us with a function room for our Annual General Meeting.
Thanks also to your staff who were extremely helpful.
Due to the weather and the football, the evening was not terribly well attended, but it makes all the difference to hold it in beautiful surroundings.Yours sincerely
On behalf of the Chairman, Executive and Management of the Association, please accept our sincere thanks for your hospitality and complimentary service for the meeting with Grant's team of deliverers on Wednesday 21st March, which is most appreciated by us all.
To date Grant has a team of 401 deliverers who assist in getting the message out to 44,000 homes in the constituency, and for Grant to be able to meet and thank them all personally is an added bonus.
Once again our most sincere thanks to you and all your staff.Yours sincerely
I just wanted to say a big thank you on behalf of Alastair and myself ˆ we REALLY enjoyed our stay.
The staff were all fantastic; the food delicious and the ambience great. Adam was the manager for our stay and he was very personable and willing to help with all our many wants. Nothing was too much trouble.
I arrived early with Anthea Cowen on the Friday afternoon and we were plied with tea and biscuits in front of the roaring log fire in the reception and enjoyed welcoming the rest of the team sipping tea and enjoying each others company. Alastair arrived after work in time for his evening meal. Thank you Andrew.
We had the Oak Room which was beautifully decorated; the evening meal was delicious and served to us by a very friendly young man who was still as cheerful when he served us breakfast! Great service. Michelle who had welcomed us on Friday evening came back on duty on Saturday morning and she was also great.
So as you see your staff were superb. Thank you for facilitating our stay and to Sue and Helen and others that organised everything so well, in advance of our stay.
Bless you and thank you Andrew for your personal letters to us all; such a special touch in the business of all you do.
I know all the elders and their spouses will want to send their own personal thanks but can I say in advance on their behalf one big thank you ˆ it was so good to all get together and share a special time after such a very difficult year.With our grateful thanks and our love
On behalf of the Chairman, Executive and Management of the Association, please accept our sincere thanks for your hospitality and complimentary service for the meeting with Grant's team of deliverers on Wednesday 21st March, which is most appreciated by us all.Yours sincerely
Matt & Siobhan's wedding celebration
Many thanks to you and your colleagues for helping to make it such a pleasant and memorable event. The food was lovely, the staff were helpful and kind, and everything went swimmingly (apart, of course, for the wasps - fortunately no-one was stung - hope you don't get plagued with them next year).
Thank you so much for organising such a wonderful Wedding Anniversary for us! We had a wonderful time.
Thank you again for all you did on our Wedding Day and the weeks beforehand – we have such amazing, perfect memories.
Lots of love
Eve, Joe & Toby Fox
Dear Sharon (+ Whole Team at West Lodge Park),
Not sure we can add to the original message as it says simply what we wanted it to…! We cannot really express how special our Wedding Day was on 12.07.13, but we will be eternally thankful to you and the team for your fantastic efforts, unbelievable helpfulness and unrelenting support.
Every single guest commented about how fabulous you all are and how stunning your venue is – we will be back!!
Thank you for giving us the best day of our lives … to date!
Mr & Mrs. Metrovich! X
We cannot emphasise these words enough:-
Because your THOUGHTFULNESS
An all the KINDNESS that you show
Will always be remembered
And APPRECIATED so
With huge thanks,
Our very best wishes and love from
Emma & David
To The Team at West Lodge Park
Thank you for making our Wedding day so special. All guests commented on how great the food and service was.
We were looked after from beginning to end on the day as well as during our time planning our Wedding day.
We will remember this day with fond memories.
We look forward to returning.
Lots of love
Alex & Sarah Lewis & family xxx
Robert's Wedding at West Lodge Park Hotel on 27 July 2013
Thank you for your commitment in making our Nicola's day a memorable one.
The waiting staff were amazing, especially Jonathan, who some of our guests could not stop talking about. He was very polite, well-spoken and very attentive. Please pass on our special thanks to him.
Again, many thanks for your kindness and maybe one day in the future we may do business with you again.
With kindest regards,
Sue Latouche & Les Roberts
Tiplady Wedding Celebration – Saturday 6 July:
I wanted to say thank you for last Saturday.
We had a fantastic day and West Lodge did you proud. We expected the good surroundings, the good food et al but the thing that helped it go so well was the helpfulness and attitude of your team, Put simply, they were excellent. Nothing was too much trouble. They were courteous, attended to little things when we raised them and were altogether responsive and went the extra mile. Thanks to Will and his team. They were all just great.
Thank you too for all your effort. We are fairly regular visitors to WLP for tea and the like. But we were so pleased that we chose you for this special occasion. We expected it to be a good day but your staff and service made it special.
It all went off wonderfully apart from the fact I had to have a tooth extracted on the morning of our anniversary which meant I had to miss out on the gorgeous food and drink - I mean to make up for it later though when my mouth heals! Everything was perfect - I felt so lousy I left everything in Will's more than capable hands and sat through it all (most unlike me!) Hilary and Katy (my two other daughters) took over the hostess role and I don't think I was missed.
It was a very happy wedding and I don't think I've ever seen a happier bride and groom. Everyone enjoyed themselves although because a lot of the guests were elderly they left early before the cakes and cheese so I shall be posting the cake boxes on. The food was delicious - the canapes I could have eaten all night but the wine sadly was out of bounds (well, most of it!)
Everyone commented on your lovely staff especially Will and the chappie with the white glasses in the restaurant who was so kind when I had to go to bed and miss out on my anniversary dinner.
Thanks for such a lovely time and we'll see you soon!
John and Jo Gething
PS During the evening some of the grandchildren took the boat out on the pond and they took some hilarious photos which have gone round the world on facebook. Surprisingly, no-one fell in!
Caitriona and Mike Wedding
Sharon thank you for all your support for the wedding - we loved the day venue and staff (and planner) a big thank you
We were very happy with the venue and team on the day and would like to thank them all. Please pass on my personal thanks to Will who allowed me to enjoy the day and made a huge difference to me personally
Just a quick note to say thank you to you and your team for making our wedding fantastic!
You were utterly professional, your judgement was spot on and such a lovely gracious team.
Thank you so much!
Hayley & Simon Cole
30th August 2012
A belated big thank you for all of your hard work in ensuring that Melita and I had a very special evening celebration on the 11th August.
Special thanks for your patience, advice and efficient attention to detail.
Evidence of the party’s success can be found online at www.photoboxgallery.com/hannahblair
A little token of our appreciation is enclosed to enjoy and share as you wish.Best wishes and many thanks
Just had to email you to thank you all at West Lodge for making Samantha and Jonathan's wedding day so wonderful!
Everything flowed beautifully and Adam and his fantastic team were superb! In fact we cannot thank Adam enough for just always being in the right place at the right time. As soon as we saw Adam, we just knew everything would go well!Thank you all at West Lodge once again!
I want to write and formally thank you and all the staff at The West Lodge whilst Saturday's wedding is still fresh in our minds!
We really cannot praise the staff enough for all their kindness and amazing close attention to detail. From setting up the venue the day before, throughout the wedding and onto the clear up the day after, nothing was too much trouble. We never had to seek anyone out; a senior member of the team was always at our side to calmly and professionally deal with all enquiries.
Considering that you cater for weddings all the time, it felt as though ours was special and unique to the hotel staff. We have received such compliments on everything from the quality of the food, to the service and of course to the beautiful marquee and grounds. How you even managed to arrange beautiful weather in the worst summer on record is perhaps the most amazing trick up your sleeve!!!
Adam orchestrated the event seamlessly and I wish I could remember the names of the other two female members of staff who were also around to help set up and be a friendly face to work alongside. We really cannot fault a single aspect and consider our experience with the West Lodge Park to be excellent value for money.
Thank you for ensuring that one of the best days of our lives was so memorable.With our very best wishes,
ps: please feel free to share any of our comments with staff or the wider community
Dear Mr. Beale,
I write to congratulate you on your fantastic hotel once again following our wedding at West Lodge, Cockfosters on 21st July 2012.
Having been to West Lodge many times over the past 10 years, we held our engagement party there a couple of years ago and once deciding the time was right to get married, we then began to explore our options, viewing many venues.
West Lodge stood head and shoulders above its competitors in terms of the service provided, the quality of food, its location and the beautiful grounds.
The main reason for this email is to pass onto you our sincere thanks to all the staff, in particular to Sharon, our wedding co-ordinator.
She was amazing. She made us feel so special, nothing was ever too much trouble. Her professional approach and the way she balances this with being a down to earth 'normal' person, who genuinely made us feel as though she really cared, was amazing. Not only did she organise everything perfectly, she offered support when things were getting stressful, she was quick to provide advice on choices that we needed to make and made me (a very fussy person!) feel totally relaxed in the hotel's ability to provide us with what was to be the best day of our lives. She deserves all the praise she gets.
I would also like to mention how unbelievably efficient Will was on the day. I think it was Adam who was in charge when we got engaged and he was so good at what he did, I was very concerned that Will be live up to those standards. Well I can honestly say that he did! The qualities required to do the job he did for us include patience, confidence, knowledge, good manners and calmness and he excelled in all of these. From the moment I arrived at lunchtime, to the few left standing at 1 / 2am, he was on hand. He really did an amazing job.
Finally, all the staff, from bar staff, to kitchen staff, to waiters, were so professional. They seemed to know immediately that I was the Groom, if I asked for something, it was provided, promptly and professionally.
We will of course be back in the near future!Many Thanks,
ps: please feel free to share any of our comments with staff or the wider community
Dear Mr Beale
We were married at your beautiful hotel on Sunday 6th May 2012 and now writing to say a really big thank you to all the staff that made our day the most memorable one. From the help and sound advice from Sharon Blackgrove who organised our wedding and the reception, excellent job, the professional, efficient and calming influence of Will and Adam on the day who made sure everything went to plan, the most elegant gorgeous meal prepared by the chefs in the kitchen, the waitress staff who delivered the most professional friendly, excellent service throughout the whole afternoon and evening and let's not forget the bar staff who ensured no one went thirsty on the day.
Please pass on our thanks and sincere gratitude to all the staff who made our day so perfect. They are a credit to the hotel and should be very proud of what they achieve.
We will be visit again very soon.Kindest regards
14th January 2012
I wish to thank your staff for the way they managed the wedding and reception of my son Ryan and his new wife Leigh-Anne held on 14th January 2012.
I would especially like to thank Gina Ablett who made the whole day go off so smoothly despite the changes of timing of the fireworks. “A splendid day” - thank you.Mrs. Georgina Jones
4th January 2012
This is a very overdue note to thank you and your staff for the wonderful job you did for our wedding on 7th October.
In fact, our ‘thank-yous’ have been very much delayed for various reasons and we were still trying to ‘catch up’ along with all the Christmas mail!!
We lost count of the number of compliments we received about the venue, the food!! (those lamb cutlets were a great hit!) and the service. It is very clear from all the comments, phone calls and written notes that everyone thoroughly enjoyed themselves and greatly appreciated all that every member of staff involved did for them.
We ourselves enjoyed the whole experience – from our first meeting with you, right through till the end of our stay over the weekend.
We had a great day – from beginning to end!
Many thanks again to you – and all staff involved – for helping to make our ‘big day’ so memorable.
With kind regardsAndrea & Tony McTeare
I feel I should start this e-mail with an apology for the delay in contacting you nearly a week after the event - we've been busy and a bit tired!
The event was a great success and was enjoyed by all the guests, not least the bride and groom. We were not as organised on arrival as we should have been - our fault - but the setting and facilities were excellent and we could not have wished for better and more appropriate weather in which to enjoy the surroundings. The meal was superb and you and your colleagues were friendly and very efficient.
RegardsRichard and Pat Fradley
Seven weeks on, with nearly everything put away and all the bills paid, we are just writing to thank you personally for overseeing Claire and Ryan's Wedding.
It really was the most wonderful day, but only due to the amount of detailed organisation you and your team put in behind the scenes.
Although it seemed a daunting operation to us, you all made it run like clockwork and, when the weather dictated at the last minute that the BBQ would have to be held indoors, everything ran brilliantly, even down to Gina's subtle provision of a box of tissues during the lunchtime speeches!
We have had amazing feedback from guests and everyone enjoyed themselves - this is confirmed by the video and hundreds of photos showing all the guests looking relaxed and having fun.
My mother enjoyed the lunchtime lamb so much that she's planning a lunch party at West Lodge next June, and I will be in touch about that a little later!
I am sure the word 'wedding' to you means 'OMG! not another ******* one', but 'thank you' for making ours so very special for us all.
Again, very many thanks,
Kindest regardsMalcolm and Jane Emmerson
I've just tried to call the number on the website but there was no reply.
I just wanted to let you know that after much thought and deliberation, myself and my partner have decided to get married at Hanbury Manor in Ware rather than at West Lodge Park. You were kindly holding Saturday 23rd June 2012 for us, so I just wanted to let you know of our decision. Hanbury Manor just works slightly better for us in terms of room layout and the overall package on offer.
I'd like to thank you very much for your help. I'd just like to say how informative you were and also like to thank you for your patience too, I saw lots of venues and I can easily say that you were the best person I met with in terms of talking through details and the show around too. I work in events too, so it's always nice when you meet someone who knows their stuff!
I had been speaking with the Enfield registrar, do you know if I need to inform them to release the date for me too?
Thanks very much for your efforts,Lyndsey Day.
8th July 2011
Just a short note to say thank you so very much for all your help, advice and guidance in organizing our wedding reception on the 8th July 2011 at West Lodge Park hotel…at very short notice!
The day went off wonderfully, from the red carpet on arrival through to the lovely food, reception rooms and hospitality from all the staff at the hotel.
Everyone at the hotel was so helpful and considerate throughout the entire day. However, Adam deserves a special mention for his helpfulness and professionalism, the smooth running of the whole event and nothing was too much trouble. Will, who ran the bar almost single handedly, constantly running to the main bar for additional orders until 12:00 midnight was also an absolute star.
The complimentary bedroom, room 36, was lovely and we just wished we could have stayed longer!
All in all a fantastic occasion with wonderful memories that will last a life time. Thank you and all the team at the West Lodge Park Hotel for making this dream come true in less than two weeks!
Kindest regardsJames & Nataliya
Murphy & Burnstone - Wedding Reception - Saturday 4 June - WLPS
Ronan Murphy rang to say a big thank you. Everything went according to plan. The food was very, very good and he felt the layout of the suite worked really well too. He was greatly impressed with Adam who ran the event extremely well. Those of his guests who were resident were also extremely pleased with the hotel - they really enjoyed the rooms and especially commented on the views from their windows.
7th May 2011
We just wanted to say thank you and the rest of your colleagues for making our wedding reception such an memorable and enjoyable day.Salim & Milica Ziraba
7th May 2011
Helen had some lovely feedback from the Khednah / Singh wedding – Lancaster Suite on 7th May. Nishan wanted to pass on his sincere thanks to everyone involved for a wonderful day – food and service was fantastic!! Everyone had a great time and he received many compliments about the hotel and staff.Sue - Events Sales Team
Sunday 20th March 2011
Dear Mr Seward,
On Sunday March 20th, we held our wedding reception in your beautiful hotel. We had a wonderful day and most importantly, so did our guests. We would like to say special thanks to Sharon Blackgrove, who did a truly excellent job. She was always very professional, very efficient, genuinely warm and helpful. We don't believe she could have done a better job.
We would also like to thank Gina, Will and all the other members of staff working that day. Once again, they were all very professional, attentive and a credit to your hotel.
Please can you pass on our sincere thanks to all of the above, who helped make our day so special.
We would not hesitate to use your hotel again for a special occasion.
Many Thanks !Paul and Pia Roy Hardicre
Just a note to say thank you for your help with all the arrangements and for the help that Adam, Gina and the rest of the staff gave us on our wonderful wedding day.
We had a most enjoyable time at West Lodge Park and have received many nice comments on the hospitality that you showed our friends and family.
We very much look forward to returning to West Lodge in the future.
With our very best wishes,Catherine and Richard,
29th January 2011
Just a note to let you know that all went well with the reception last Saturday.
All the guests thought the venue was amazing and the food delicious
Thank you for your support during the organisation. Please pass on our thanks to all the staff that worked on the night
20th Nov 2010
Just a note to pass on our thanks to you and all of your team, Gina in particular, for a wonderful wedding day on 20th November 2010.
Everything was just as we had planned and wished for. All of our guests have been very complimentary about the wedding and your hotel. We had an amazing day and wonderful memories.
With our thanks
Kind regardsMarie and William Sheldon
My husband and I stayed with you on Friday 19th and Saturday 20th November to attend our son William Sheldon’s wedding to Marie on Saturday.
We wanted to thank you and all your staff for an exceptional wedding. Everything was perfect. The staff were so attentive and nothing was too much trouble. The wedding breakfast was delicious and the whole day went smoothly.
Please pass our thanks to everyone concerned.
Maybe we shall visit again on/for out next celebration.
Yours sincerely,Andrew and Victoria Turton
28th October 2010
Hope you are well.
We would like to thank you for all your hard work with organising our special day which was absolutely perfect.
The room was gorgeous and everyone had a fantastic day and loved the reception.
Many thanks to you and your team for making our day one to remember and without any glitches.
25th September 2010
Re wedding of Mandy Sasia and Paul Clegg
Now the dust has settled my husband and I felt we really must write to thank you and all your team for making Mandy and Paul’s day so special.
With such a beautiful venue we always knew the day would go well but were delighted with the extra care and attention to detail that your team produced. Special mention must of course go to Adam, who’s professionalism ensured that any slight hiccup was soon resolved and the proceedings continued seamlessly. We really must thank him for his outstanding service and continued good humour throughout the day and evening.
Several guests who had never been to West Lodge before were so thrilled with the day they are contemplating using your services for their offspring, so hopefully we will have brought you some extra business !
I am enclosing a snapshot taken as the happy couple were making their vows which I feel gives the lovely atmosphere created by your hard working team.
Thank you again,With best wishes from
A warm thank you from all of us for the excellent hospitality at West Lodge Park for the guests at the Chamberlain/Jaffer wedding. We were very well looked after at every stage and would be happy to use WLP again and recommend it to others, and the sister hotel, Beales, where the bride stayed the night before the wedding.
We are 100 per cent sure that we chose the right hotel of the ten or so we looked at. The family touch was excellent.
I would like to send a personal thank you to the lady with short dark hair who supervised breakfast on Monday 19th and the late barman on the 18th as well as to you. They were brilliant.
Best wishesAnne Chamberlain
Cheryl and Andrew’s wedding June 13th 2010 West Lodge Park
Sorry for the delay in sending this letter.
I just wanted to say a huge thank you from myself and Jennie and everyone at West Lodge for looking after us on Cheryl and Andrew’s wedding day.
Thank you so much for all your planning and also to Adam who looked after us on the day.
The day went beautifully and everyone had a lovely time.
Yours sincerely,Stephen Adnitt
Wedding 3rd July 2010
It is with absolute delight that I draft this email to you and Adam (including the Ops Team from Saturday). We had a wonderful wedding day and it is with huge thanks to you for the preparation and Adam for executing an amazing schedule on the day. Whatever problem posed to arise Adam was right there to take control and keep us calm so we could enjoy our day. We couldn't have asked for more. The service from Adam and his team was faultless and everyone commented on the food being fabulous and the attention to our guests was excellent and hugely appreciated by all.
We are so impressed with the professional service offered by West Lodge Park!
Our biggest thanks again for a memorable and magical day.
With warmest regards,Sacha Kirsten
5th June 2010
I am writing to say a big thank you to you for all your kind assistance and organisation of our wedding day, the personal touches you applied were very clearly evident on the day which were very much appreciated. Please pass on our thanks to all the staff who attended to us and especially the chef on the day, also I must mention Adam Brooks who was brilliant and kept his cool at all times on the day. I can honestly say that it all went beautifully. I hardly touched the food because the nerves got the better of me, however, the starter - the mushroom tart - was delectable! Many of our friends and family reported to us how fantastic the food was.
The John Evelyn room is definitely understated in your photo gallery on the web site, the way in which the room was turned around for the three parts of our day was excellent, even with 60 people we felt that it was a big party and the ambiance created by the lighting etc...I could go on! Needless to say, we will be recommending West Lodge Park hotel to everyone!
One last thing - please let Ron know that I got the biscuits and was very touched by his lovely gesture and thank you as it made me feel very special.
Thank you again.
With very best wishes from,Mrs Hatice Elliott.......now not a headless chicken!!!
12th June 2010
Just a short note to say thank you to you and the team. We had an amazing day on Saturday. It really was perfect and your team made it very special for everyone. Thanks particularly go to Adam who was a star for the whole day.
From start to end it has been a pleasure working with you and I won’t hesitate to come back next time we have a good excuse for a truly wonderful party.
Yours sincerelyZoe Blake
29th May 2010
We were married at West Lodge Park on Saturday and we wanted to share with you our extreme gratitude to your team for making our day perfect. Our day exceeded all of our expectations and all of our guests had a fantastic time.
You should be immensly proud of your team. Their attention to detail, great service, and their agility to deal with the unexpected is second
We would to thank Sharon for her pin point planning and advice throughout our planning. Everything Sharon promised was delivered.
Gina on the day was magnificent. Thanks to Gina and her team everything was seemless and they ensured we were all extremely well
looked after. The food was well received by all. We only wish we had more names to provide you as well.
We will be in contact with inliiduals when we return from honeymoon but wanted you to know how pleased we were and hope you can pass on our thanks and gratitude in the meantime.
With Kind RegardsSamantha and Paul Funnell
Robert and I wanted to drop you a quick note to thank you, Adam and all the team at West Lodge for making our wedding such a special day. Everything went smoothly and according to plan and we had such a beautiful day. Thanks again for making the whole process such a pleasant experience.Martina & Robert Rusek
Hello Sharon and Adam,
I wish to thank yourselves and all members of staff for making Kerry and Chris's wedding day such a success.
All the guests at the wedding have commented on he excellent quality of the food and helpfulness and the friendly staff.
Dear Helen and Georgina,
Neal and I just wanted to write to say a huge thank you to you both and all the team for making our wedding reception such a special and wonderful event. All the careful planning and faultless execution made for a perfect day. Everything went just beautifully and only a glance at our photographs shows just how much Neal and I and all our family and friends enjoyed oursleves.
Best RegardsFiona Byron
Thank you for all you and your team did for us at our wedding on 11th July 2009. We had an amazing day and memories that will last forever.
Your kindness and support really meant a lot, especially when we had the pre-wedding nervew.
Everything on the day went to plan and we would always highly recommend West Lodge Park in the future.Kind Regards
Thank you so much for the wonderful hospitality we received at West Lodge Park during our stay on 7th August 2009. Our family and friends would like to pass on their thanks to all your staff.
With the help of your professional staff our Son's wedding was perfect and went to plan on 8th.Many Thanks
RE: Pearl Wedding Anniversary - Friday 7 August 2009
Just a line to say how much we enjoyed our stay at at West Lodge Park. It is certainly a very special place as your bookings reflect. All our friends and family enjoyed their stay and the evening went very well. Georgina was attentive and efficient and all ran very smoothly.
All our guests enjoyed their meal and all complimented on how much they enjoyed their evening and we consider it money well spent for such wonderful memories. Thank you and you staff very much for all your attention and care, which made the weekend go so smoothly.
We look forward to visiting for lunch and organising another family ocassion in the very near future.Very best wishes.
Just a quick note to thank you for all your help and support during the preparation period for our wedding.
We couldn't have done it without you and we were truly lucky to find such talented professionals.
I have attached a few photos from our special day to see how the day went.Kind regards
Just a quick note to say thank you so much for the card and personal attention when we came for lunch for our wedding anniversary on 19th August. We really appreciated it, and had a lovely lunch and afternoon at West Lodge Park.Many thanks
Dear Sharon and Adam
Re: Eve and Alan Haris's Wedding
Richard and I would personally like to say a huge "thank you" to you both for making Eva and Alan's wedding a wonderful success. The day was just perfect and it was down to your excellent organisation.
We had a truly memorable day.Jane and Richard Harpley
Re: Merrison Wedding - Thursday 28 May - King Charles Room
Would you kindly pass on our thanks to your staff who made our wedding a fabulous event we thoroughly enjoyed it. Thank you Yours sincerelyLesley & Phil Merrison
Hello there Sharon
Re: Mr & Mrs Scherzer- Just a short note to say that the day went off very well, and the weather was great, everybody enjoyed themselves. Many thanks indeed for all your hard work, also please thank Adam for his help on the day and that of his fellow helpers. Could you also please pass on our thanks on to the chef as well for the lovely food. We will be bringing some friends up to the hotel later in the summer for a meal. When we get some photos will pop up and see you.Kind regards
Re: Merrison Wedding - Thursday 28 May - King Charles Room
Would you kindly pass on our thanks to your staff who made our wedding a fabulous event we thoroughly enjoyed it. Thank you Yours sincerelyLesley & Phil Merrison
This is just a quick email regarding our wedding on 20th December 2008. As you are aware, we had a few issues in the build up to the wedding but we would like to thank you and West Lodge for a superb day. We would be very grateful if you could pass on our personal thanks to Georgina and her team of staff on the day. They all worked extremely hard and looked after our every need. Special thanks must go to Georgina, she was so friendly and professionalism personified. Thanks again to everyone involved for a lovely wedding.Best wishes
Apologies for not contacting you earlier, but will send a formal thank you in the post with a photo when they have been sorted!
Basically, i just wanted to say how fantastic our day was in part due to the brilliant service our family, friends and us received form your staff. Please pass on our thanks, I know we kept asking for a bit more speed after the main meal, hope we did not annoy them too much! (they said they have not seen a party eat so quickly - think the number of children caused that!). Anyway, the setting was lovely and the weather just about held out although it was rather windy, still the Sunday was a zillion times worse.
Thank you again for your superb organizing. All the feedback we have had is how great the venue was, a credit to your establishment and the friendly people who work there.Nicky
To Management and Staff
Re: Baker-Mann Wedding
All of our guests said they had the most fantastic day here on 2nd August at the above wedding and that all of the staff were amazing. In particular Adam, whose professionalism and attention to detail were without fault. Nothing was too much trouble for Adam and even at the end of the evening he was still looking after everybody in exactly the same way as he had done at the beginning of the day. A brilliant day was had by all.
Kind regardsMargaret Baker
Golden Wedding - Good morning, Sharon,
Just to let you know that yesterday was truly memorable for us all. Georgina and her team were extremely efficient and West Lodge did us proud. We'll send you more feedback when we have caught our breath and got back to normal, whatever that is.Yours, Brian and Norma
Just a brief note to thank you and all the staff of West Lodge Park for the contribution you made to a most special day. Sarah and Christopher had their 'dream wedding'. The food was superb, the setting perfect and the staff professional.
I must also thank you personally for organising the whole event - not easy I know, Godfrey (the perfectionist) was impressed - an event in itself!! Hope to see you again soon.Janice and Godfrey Mann
Just a note to say a very big thank you for all your help and advice, arranging our wedding dinner. Everything was perfect, thanks to your planning the meal was lovely and the staff very helpful and we cannot praise the hotel enough.
We look forward to any future visits and we will certainly recommend you to all our friends. Thanks again.Gill and Chris Armitt.
Thanks so much. Can't stress again how utterly brilliant you guys were. I have to say a special thanks to you for sticking with us, and sorting it all out amidst the chaos - and Adam - what a professional and so calm and organised.
Thanks again for making it a dream day - it really was awesome. We'll be back for anniversaries to come.
Just back at work and wanted to thank you so so much for all your work before the wedding and on the day - and the rest of the team- they were fab. All our guests were so impressed with the hotel the food the staff , breakfast the rooms - everything! It was even better than we could have hoped - even the awful august weather abated for the day! It was relaxed and elegant and the room looked fantastic.
We will be back again and again to West Lodge Park - it will always be our special place.
Thank you so so much everyone.Lesley
Sadie and I would like to thank you and the staff at West Lodge for all the help organising our wedding. The day was absolutely superb and the guests, Sadie and I had nothing but praise for all the staff who did everything in their power to make the day run smoothly. We will be writing to you more formally when we get back from honeymoon. Thank you one again, we had a superb day.Simon Pashley
I just wanted to drop you a note to let you know how delightful our wedding at West Lodge Park was on 11th July. Sharon Blackgrove was super leading up to the event, making sure everything was noted and keeping us informed of progress and Adam was absolutely wonderful on the day. All of my friends and family commented on his excellent disposition. He was such a joy, friendly, professional and discreet. We were so very pleased and both Sharon and Adam are an absolute asset to the hotelKindest regards
What a perfect day it was on Saturday from St Albans Abbey to West Lodge Park
We would very much like to thank you for your help and support over the last two years in the planning and preparation of Elisa and Tom’s wedding celebration.
The day was just magical – all the i’s were dotted and the t’s crossed. The combination of your expert and very precise instructions with a diligence and excellent execution given by Adam on the day was beyond all expectations. Nothing was too much trouble for Adam and he carried out every task with a smile, warmth and tremendous willingness.
We would also be grateful if you would convey our appreciation to Wayne for the absolutely excellent food from the delicious canapés, the wedding breakfast itself which was superb, to the buffet in the evening. The service was first class and the waiters and waitresses were a credit to the hotel.
We cannot praise you, Adam, Wayne and your support staff enough for helping us to make our day so very special and one which we will relive time and time again in our memoriesAnne & Wayne
Just a quick one to say everything was AMAZING on Saturday it was just perfect, Adam was absolutely a superstar, I cannot thank him enough. We are off to Mauritius this afternoon and we will be up as soon as we get back to say thank you properlySarah
Dear Helen and Chris (June 08)
Thank you so much for your care and concern throughout the lead up to Juliet and Emmanos wedding. You are both wonderful.
Love Marilyn and |Brian
We just wanted to say thank you for all the hard work and organising for our wedding. We had such a wonderful day and are so grateful that you and all the staff at the hotel were so accommodating in making our wedding day exactly how we wanted it. You really took the pressure off of us and we definitely felt we could trust you.
Please especially thank Richard – he helped from the moment we arrived on the Saturday right through to helping us carry our gifts etc. to our room after the wedding. He kept us informed with everything that was happening, reassuring me that the cake, flowers, groom (!) had arrived, and helped make everyone feel relaxed.
The food was lovely and again when guests were changing their minds from what they had ordered there was no problem at all with changing orders, which was very much appreciated.
We hope to celebrate future occasions at the West Lodge Park and have no doubt we will receive the same first class service.
Thank you once againLaura & Andy Panayiotou
I have just spoken to Mrs Konskier who was absolutely thrilled with the hotel and her daughter’s wedding reception that was held in the marquee on Sunday.
Everything was so fantastic and went so well. She made a special mention of Chris saying that nothing was too much trouble and that the service was so efficient in the background. Compliments also to the Chef - the food was "top class".
Laura (the bride) was so ecstatic – her comment was that "it was even better than we expected!!!!!"
Well done to all.
Events Sales Team
In response to a wonderful wedding reception, and hosting at West Lodge Park Hotel on Sat 29th March 08. On behalf of my family and friends a very big thank you to all staff involved, for making the wedding of Louise and Steve Kan so special.
Many thanks for all your hard work in preparation for the reception of Donna and Philip on 14th July 2007. A great time was had by all!Debra Thompson and Bill Shaw
Dear Sharon (June 07)
Just a quick note to say thank you for all your hard work for our wedding (9th June). I'm sure you must be really busy now and it seems like a long time ago!.
The day was perfect!. Everything went to plan. The drinks reception was lovely and the marquee looked beautiful. The staff were wonderful and all food was liine. All of our guests said it was the best wedding they had ever been to, you even made the weather!
Once again thanks again for all your hard work. You mad our day!Lots of love
We had a wonderful day on the 4th. Everything was perfect, including the weather and our guests all commented on the professional staff and great service. Please pass our thanks to Chris, Richard and all those that were part of all the secrets and organisation of the whole event.Fraser Constantinou
Ruth and I wish to thank you and all the staff at West Lodge Park for helping us celebrate the marriage of Gabriela and Andrew. We could not have wished for a more professional team of people who did their best to make July 1st a memorable day for the bride and groom, us and our family and friends.
We had so many comments about the beautiful venue and the quality of the food and service together with the kindness shown to our guests by your staff, nothing was too much trouble for your staff and everything was accompanied with a smile.
Ruth and I came to tea at West Lodge Park last Sunday on recommendation of friends who were at the wedding and once again we found the same high standard of service. Please send this letter to the Management of West Lodge and thank the staff for us.Ruth and David Michaelson
Many thanks for all your hard work and planning and attention to details which made our wedding day truly memorable. The food was wonderful. The service, which Richard supervised with great care and without being intrusive, was excellent, special thanks to the waiting ladies and to Tony.
Sitting either end of the beautifully decorated wedding table, Freddie and I enjoyed the happy almost heady atmosphere, looking round at all the smiling faces it felt like a great big family. Once again Sharon thank you for everything, I will be in touch with some pictures and to take you to coffee!
A perfect dayCarol & Freddie Carley
My husband and I would like to thank you, Richard and the staff for helping to make our Golden Wedding a memorable occasion. The food was excellent and the floral arrangements lovely. We would have no hesitation in recommending West Lodge Park to family and friends.Yours sincerely
Dear Mr Seward,
You hosted our wedding on the 5th May 2007 and we would really like to let you know how satisfied we were with the entire "wedding experience" at West Lodge Park"
On the day the King Charles Room was beautifully prepared for our wedding service and evening function. The duty manager and his assistant ensured that the entire day flowed smoothly and they seemed to achieve this with just the right degree of presence and tact, always there when needed but never seeming too obvious.
We appreciate that much of the success is the result of the efforts of those behind the scenes so our thanks go to the entire team at West lodge Park who helped to make our big day such a pleasant occasion.Yours sincerely Mr and Mrs M Salt
We would like to say how delighted we were with the professionalism and warmth of all your staff, which contributed to making our wedding day on 25th May 2007 a most memorable occasion.Gary West
Dear Sharon and All Staff,
Thank you so much for making Joanne and Lennox's Wedding Day so special and ensuring everything went smoothly.
The food was superb and we received many comments about it and the wonderful grounds the hotel is set in. Again a big thank you to everyoneKind Regards
Just a quick note to say how very delighted and thrilled we were with the way our daughter's wedding was handled on June 9th 2007.
The Marquee looked lovely; the drink reception on the lawn with the little tables put outside worked fantastically well. I know the good weather on the day was an amazing bonus, but the staff all worked so hard in quite surprising heat to make sure that everything ran smoothly. Nothing was too much trouble, even though our early arrival must have caused consternation!
The meal was beautifully served and delicious, the wineglasses were kept filled, the bar in the John Evelyn Room worked well, and when there was an extra crush more staff appeared to help out.
Please convey our appreciation and thanks to all the staff who worked so hard behind the scenes, including the gardening department who kept the grounds looking so magnificent.
I have to say that I always felt that your professionalism would ensure a wonderful day, and I actually didn't worry about the reception (apart from the weather), but it is always nice to have one's faith prove right! All our guests say it is the best wedding they have ever been to, so thank you and regards also to Richard and Chris.Best Wishes
8th August 2010
Yesterday West Lodge Park staged our Civil Partnership Ceremony and I wanted to write personally to commend Adam and his team. Throughout the whole day Adam was on hand to ensure that the day went smoothly and seamlessly. The food was excellent and all of our guests have expressed how delighted they were with the high level of service received during the day.
Please would you be kind enough to pass our thanks to Adam as he really was an absolute star.
Once again many thanks for making our special day so perfect and one we will remember for many years to come.Yours sincerely,
Just a quick note to say a big thank you for all your help, Saturday was a huge success, the staff , food, ambience were all perfect, Susan was more than pleased.
Again many thanks for all your help and kindness
LUNCHEON DIANE AND GOFF BROWN
A special "Thank You" for all your organizing to make the luncheon for Goff, myself and all our family and friends so special on Saturday. It all worked so well and we have had lots of feedback to say how much people enjoyed themselves. Chris and his team were excellent and it was so nice to have the music as well.
Hopefully we will not leave it so long before we visit West Lodge Hotel again as it is such a lovely venue right on the doorstep.
It was a pleasure meeting you Sharon and thank you once again.
Goff and Diane
Very many thanks
I am writing to you as my closest representative of West lodge Park Hotel to thank all personnel who made my birthday such a lovely occasion. From the time that we had a power cut until the last guest had departed we found nothing but kindness, resourcefulness and efficiency on behalf of everybody we encountered. It was indeed an impressive performance and I congratulate everybody who contributed to my special day. Of course the weather helped, and my choice of the John Evelyn Suite wonderful, but the really excellent planning and execution of every moment of the day made the occasion very special. I have had several letters of appreciation from many guests who all seem to think yours is the perfect hotel.
Please will you share this letter to everyone including the Manager who supplied champagne while we waited for the power to come on, and all the excellent staff members for whom nothing seemed to be any trouble to give us comfort and pleasure.
Yours very gratefully,
(Professor) Ann Clarke
Just wanted to say a big THANK YOU, for all your help with Dr Stern's do. Everything was perfect on the night and the evening was a success. Dr Stern absolutely loved the room and everything that went with it, the cake, the balloons, the speeches and of course the food and drink!! He thoroughly enjoyed the evening.
Everyone really enjoyed the themselves and would like to come back again at some point.
Could you please extend our thanks to the waiting staff - they were brilliant!!
Once again, thank you very much for everything and look forward to seeing you again real soon.
70th birthday lunch
Hope you had a lovely break last week.
Thought you would like to know how much we enjoyed our birthday lunch at West Lodge Park Hotel. Everything was great. The room was ideal, it was very comfortable, everyone enjoyed the food, your staff were lovely and very helpful. It was a lovely, lovely day and we all had a wonderful time.
Many thanks for your help, it has been a pleasure speaking with you throughout all the negotiations and we felt very comfortable at all times.
Please convey our thanks and best wishes to all the team who helped to make our lunch special.
Chris and Eddie Pieper
Birthday Afternoon Tea
Many, many thanks for the excellent service and beautiful room. It all went like clockwork and the two ladies serving were superb.
Brookmans Park - Hertfordshire
I would like to express my sincere thanks once again to all the staff at West Lodge, especially to Will and his team, who looked after us so well at my luncheon party on Sunday 29th September.
The Edward Beale room looked really beautiful as we walked in and from then on the party was just lovely!
All my guests remarked on the delightful atmosphere and on the delicious food (which was served piping hot – very important!)
I was delighted with the occasion and of course the beautiful weather just added to the whole day – having our pre lunch drinks outside was just the icing on the cake!
Cuffley - Hertfordshire
Thank you so much for your help in arranging my birthday celebration. The whole evening went off impeccably. The quality of Wayne’s cooking was outstanding and the standard of service was exemplary. Please congratulate Mr. Andrew Beale on employing such capable people.
I would appreciate you passing on my thanks to Will and his three well trained helpers. They complimented Wayne’s cooking with a perfect operation, which was commented on by all my guests, most of whom had never experienced formal service.
Your personal assistance and enthusiasm was the reason I chose West Lodge and my belief it would be well done was fully justified. The professional way you arranged my event, which included great attention to detail, ensured a seamlessly enjoyable evening – so once gain thank you very much.
I have pleasure in enclosing one of my menus for your personal use, together with my cheque for final payment.
With kind regards
Dear Mr. McIntyre,
Thank you for your letter. This gives me an opportunity of repeating our earlier verbal thanks and words of general appreciation for the way in which the staff handled our party, the third one in 10 years. Everything worked out as requested and our guests as well as us have been full of praise for your service and friendly demeanour.
With kind regards,
Just to let you know that the above celebration for my mother in law was very successful. The room looked lovely, and everyone commented on how nice the hotel was. The food was fantastic especially the beef, just about everyone in the party comment on how mouth-watering and tender it was to eat. In fact one lady who is used to eating in fine restaurants said the following:
"In all my life I have never tasted beef like that, so tender and juicy".
The staff were very efficient, friendly and helpful, despite the fact that our magician was probably getting in their way.
On behalf of the 100th year old, thank you so much for the two complimentary bottles of wine and the unexpected bouquet of flowers - much appreciated.
Again many thanks and well done to the C&B staff, the chef and his team, and to the waiting and bar staff.
Valerie & David Campbell
Thank you very much for the Diamond Wedding party that we had at your hotel yesterday. It was extremely successful and we were very impressed with the care that was taken by the staff who looked after us.
The two gentlemen that looked after us during the afternoon did a fantastic job – and we are very grateful.
Please pass our thanks to all those who made the afternoon so memorable for me parents.
I just wanted to thank you for helping to make our celebration so special. You were unfailingly supportive and patient, your superiors should be very proud of the way you do your work. Also we were very appreciative of the wonderful Christoph(?) and the two young men who helped him, they could not have done more for us. Everything about the day was wonderful, starting with the way the room was set out, the food ,the fact that we could sit at tables outside and the great service(please pass that on to Christoph and his helpers).
All in all the day was truly memorable for us with your splendid help.
Once again, Many, many Thanks,
Kiernon Lunch Party – Sunday 23 June:
A belated note to thank you and the team for all your help in organising a wonderful day for my parents' 50th weddding anniversary. It all passed off really well and Mum and Dad really appreciated it. The team on the day coped particularly well as I had somehow got the number of attendees wrong by 2 (more, rather than less)!
With best wishes
2nd September lunch
I just wanted to take a moment to thank you and all the staff that we encountered during our tasting on Tuesday, everyone was really nice and really professional. The restaurant staff were excellent. Thanks for all the work you have put in so far.
I apologise for having to leave early but had to collect my daughter from school and couldn’t risk being late!. I understand we should receive an email regarding the lunch from you shortly and I hope to move forward quickly from there
Had a lovely phone call from Mrs Gray who had the Golden Wedding Lunch in the Lancaster on Saturday.
She wanted me to pass on her thanks to each department as she thoroughly enjoyed her event! Gray & guests expressed how lovely everything was from the venue itself, to the staff and food etc!
Please thank your teams!
Meetings & Events Manager
Events Sales Team
West Lodge Park Hotel
A note to thank you and all the staff for your efforts that went into planning and presenting a first class event. My wife was truly surprised. The food was excellent as was the service and attitude of the staff.
Thank you once again.
Thank you for your reply and the kind offer of a voucher. We hope the comments are of help. My mother is still talking about how much she enjoyed her party and thankfully the ill guest made a recovery. We look forward to taking the opportunity to use the voucher.
With kind regards
May 2013 - Dearing Cousins Weekend
So sorry I’ve not been in touch since the ball. I was in London last week with meetings and other events, that I put to one side for the ball!!!
Anyway, what a fabulous night and everyone has given such fantastic feedback. It really was a wonderful evening and we were so lucky with the weather as well, which I think put everyone in a good mood to spend lots of money. Not sure if Joyce and Joy have told you we’ve raised over £23,000, which was beyond our expectations.
Hopefully, you have had the link to the photos from Tessa and I must say the marquee looked so beautiful on the night, it really did have the wow factor!
In the meantime, thank you for all your patience, advice and help, we couldn’t have done this without you.
Community Fundraising Manager
North London & East of England
April 2013 - Dearing Cousins Weekend
Many thanks for all the arrangements you kindly made for us which all went so well. Everyone was very impressed by the high standard of the hotel and all that you had done to make it a perfect weekend.
Nigel and I are planning to come and spend another weekend later in the year without the rest of the family.
Best wishes and thanks once again,
Teresa and Nigel Pollard
Just wanted to drop you a note to thank you and your colleagues on the event team and hospitality team for all your help in making this such a special day for my mother in law, Myrtle Bunt.
The party went very well and Myrtle had a wonderful afternoon celebrating with 4 generations of family and friends.
Please pass on our thanks to Adam and his team on the day. They could not have been more attentive and helpful- nothing was too much trouble and they ensured that everything went smoothly from start to finish. The food was delicious!
With many thanks once again
It occurs to me that I have not written to express to you the thanks of Meg and myself for all your help in arranging our Diamond Wedding celebrations.
To say that it was a great success would be an understatement. It was a really outstanding evening. The room itself was perfect for our numbers, the meal was first class, the service was swift and efficient, and the speeches were just the right level of humour and emotion (we can take the credit for that!).
When you host an event like this, you tend to notice elements that are not quite right. On this occasion, not only were no such elements, but a considerable number of our guests expressed many complimentary remarks.
They thought the whole event was outstanding, and one or two indicated that they would very likely be returning with their own parties.
Whilst the staff concerned can take much credit for the outcome, I feel I must put on record the special thanks due to you. From the very start it was clear that the organisational side of things was in safe hands.
I found that dealing with you on a personal level was both friendly and reassuring. It seemed likely that all would be well on the night, and it certainly was.
Meg joins with me in thanking you for all your efforts.
Re: Afternoon Tea - Sunday 7 April 2013
I just wanted to say thanks to all involved for making yesterday's afternoon tea party a success. We all thought it was absolutely lovely and thanks to Christof and the girls for their polite and attentive service.
We all thoroughly enjoyed it and there was plenty of food!
RE: Buffet Party - 6 April
Just a few lines to say how much we enjoyed our Lunch on Saturday and thank "Christoph" and Marion for looking after us The weather was kind we had a good walk 6 miles in all.
Many thanks for all your help and hope to see you again
Dear Mr. McIntyre
Thank you for your letter of 10th March in reference to my lunch party on 3rd March. I have pleasure in settling my final invoice.
My grateful thanks are due to Sharon Blackgrove for helping to arrange the lunch making it the wonderful success it was. It was just how I wanted the occasion to be, a family occasion in the lovely settings of West Lodge Park.
The team who looked after us on the day, headed by Will, could not have been more courteous, kind & understanding to our needs. Your staff were so pleasant and nothing was a trouble to them, and please convey to them my grateful thanks.
I look forward to visiting the West Lodge Park in the near future.
RE: Lawsons Lunch
I just wanted to thank you for helping make our Lunch at West Lodge Park such a success yesterday. All our guests thoroughly enjoyed the food, the atmosphere and the ambience.
Please also thank Linda for her help as well to help all run smoothly.
Thank you all again.
PA to Managing Director
LAWSONS (Whetstone) Ltd. - HEAD OFFICE
On behalf of Agnes and Hilary Rodrigues, I write this letter to say a huge thank you for making their 50th Wedding Anniversary such a memorable occasion on Saturday 23rd February.
Our day at West Lodge went extremely smoothly and everyone thoroughly enjoyed the day which was a huge relief to Agnes and myself. I would like to thank you for your flexible approach given Hilary’s dementia, your friendly manner and your support in making the day very special indeed.
Your support on the planning of the event was great and it was lovely not to feel pressured into making decisions there and then, your guidance and the options you provided made it a lot less stressful.
Please may you also pass on our thanks to William and the team for their excellent friendly service on the day too. A special thank you to William who provided a friendly and approachable service on the day. He too was very accommodating, dealt with requests and changes on the day with ease. He was also very kind in getting a message to me, to let us know we had left flowers behind, which I came to collect on the Monday.
I cannot thank you and your team enough really, for the pleasure the event gave to Agnes and Hilary. So, please pass on our sincere thanks and gratitude to yourself Lisa and the team for making our day as a family a very special one indeed.
On behalf of Agnes & Hilary Rodrigues
I would like to express my appreciation for the efficient way my Birthday Party was handled on Saturday afternoon – 16th February. I thought the tables looked lovely and the arrangements were delightful in very interesting rooms.
The buffet was most enjoyable and much appreciated by all. I have had several letters from my guests expressing their thanks and suggesting that the buffet was superior to what they had experienced at the Ritz.
All my diet requiring guests had the correct food given them and the attention from your staff was second to none.
Thank you very much for arranging the lovely tea party for us. We and our guests had a wonderful time, the suite was perfect, and beautifully laid out. The staff were extremely nice, polite and helpful so please thank them for us. No one wanted to go home and they have been phoning me today to say how much they enjoyed it and what a lovely place West Lodge is.
Just a brief note to thank all involved for making Saturday such an enjoyable and pleasant event. The two members of staff who looked after us were excellent, the food was delicious and the whole ambience perfect. It was a great way to celebrate my mum’s 80th birthday with the whole family.
I will be in touch soon to discuss the next event on 12th January to confirm any outstanding details and to ask for your advice regarding flowers for the tables, that is whether there is enough room on the individual tables once all the plates, serving dishes etc are there, or whether one arrangement on the table near the entrance to the room is sufficient.
Once again, very many thanks to everyone from us all.
Just to let you know, we had a wonderful evening and everybody enjoyed their selves, we were well looked after by Christof and Megan, the food was very good and the room was just right we took our own disco music and had excellent evening. We enjoyed the hotel but it was unfortunate we could not take advantage of the grounds and enjoying the walks as we had another luncheon to go to on the Sunday, but we would love to came back and stay especially if you have any special deals please let me know
Thank you once again, we were very well looked after
We were all very pleased with our Christmas get-together at West Lodge and hope to repeat it next year. I cannot remember the young waiter's name, but he did an excellent job.
Thank you and very best wishes,
35th Wedding Anniversary - 18/11/12
Excellent time at WLP yesterday - even better weather than 18/11/78 - 34 years ago as my wife corrected me (again!).
Now a member of the 55's Club!
Thanks to all.
Ian and Jan Macfarlane
Mrs. Hall's Lunch
A somewhat belated but nonetheless sincere and grateful thanks for providing such a lovely lunch last Saturday.
All the guests enjoyed the meal, the service was excellent, and we felt very taken-care-of!
Many thanks once again,
My husband and I were joined by our families to celebrate our Golden Wedding at the hotel on the weekend of October 28th.
We would like to thank all your staff for the way they looked after us all at all times throughout the hotel.
On Sunday (October 28th) we had a lunch for 20 in the King Charles Room. The chef prepared a rack of lamb for us, which we all enjoyed. Our waitresses were Linda and Catherine who could not have done more to make it a memorable event for all of us. Looking forward to our next visit.
Derek & Marion Parkin
21st Birthday Celebration held on 27th October
Dear Mr. Beale
On Saturday 27th October 2012 we held our daughter Aimee's 21st birthday in the West Lodge Park Suite.
I want you to know that from the time of booking to the end of the evening I have the utmost admiration for your staff.
Lisa Campbell who was my first point of contact has been superb, her organisation and the time that she put into getting everything correct truly paid off on the evening, Lisa has been a pleasure to liaise with, and I have thanked her profusely for this.
Adam who was in charge on the evening needs an accolade, he is truly magnificent, what a tremendous man, everything that was needed was dealt with, I had the utmost confidence in him throughout the evening, I have also thanked him profusely.
All of your staff that I came into contact with are all so very lovely and this must be, I feel, that they are all happy in their work. What a wonderful team you have, I am sure you are very proud, I know I would be.
Heartfelt thanks to all of you
Sally-Ann Curtis (Mrs)
First to say thank you for the happy afternoon we all enjoyed on Sunday to celebrate 75 years as Barnet Branch President of Mrs. Stella Ross Collins.
We were looked after beautifully by all of your staff and the food for the tea was excellent, very tempting and displayed delightfully.
I know that Stella enjoyed herself enormously but so did everyone!! Can I single out in particular, Lisa Campbell, who was efficient and helpful at every turn. She could have done no more to accommodate me and help me with the organisation and necessary decisions, she was a complete joy to work with.
Thank you again to all of your staff, both front and back of house, for making the whole afternoon a real treat.
My dear Andrew
I feel I must drop you a line to say how well West Lodge Park look after us all so well last Sunday at the N.S.P.C.C. surprise party for me!!
The tea was delicious and the sandwiches the best ever. Everyone at the gathering has warm feelings for West Lodge.
Lunch Party - Sunday 21 October
Just a quick email to say thank to you and your team for the perfect service provided yesterday (the oldies were very impressed and that’s no small feat).
Lunch Party - 22.07.12
This email has been far too long in coming but I wanted to write and say thank you for arranging my aunt's 80th birthday lunch back in July.
The staff looking after us on the day were fantastic and couldn't have been more helpful. Please pass on our thanks to them also.
Apologies it took so long for this mail to reach you!
Apologies this email is very much overdue, but better late than never I guess…
Just to let you all know that last weekends functions - Rickards buffet party and Miller Afternoon tea - were both extremely pleased with their events! They both called to express how amazing everything was, from staff to food to the décor of the hotel, the grounds – everything was perfect for them! J Both Mrs Rickards and Mrs Miller had comments from their family and friends saying how superb the staff and food were and that they wouldn’t hesitate to book with us again for future functions!
Well done everyone!
Events Sales Team
Lunch Party – 7th October 2012
You asked us to let you have feedback on our day at West Lodge. In short, the day could not have been more perfect.
The food was excellent and in particular the fillet steak could not have been better for all of the guests present. Without exception the feeling expressed by all was that the steaks were “to die for”.
Adam and the rest of the staff were exceptional in their attention to detail and support to us. The only problem was that the time went too quickly!!
Finally, our thanks to you as you were brilliant in seeing that all the arrangements were exactly as they should have been.
Congratulations to all at West Lodge.
Jean & John Dent
Yesterday’s party was a great success, not least due to the quality of the setting the excellent food, and the helpfulness of all the staff from the Manager (Will, I think) and all the other staff. Nothing was too much trouble for them, and they all went out of their way to help and to assist. Even the plea to my wife from one of the male waiting staff to ‘find the person who owns the Prada bag, as her phone alarm keeps going off, and it is doing my head in’ did nothing to dampen the atmosphere. Would you please pass on my thanks to all at the West Lodge Park Hotel. I look forward to receiving the final bill.
Andrew Garber Dip PFS
Partners Wealth Management LLP
Strategic Planning and Asset Allocation
Silver Wedding Anniversary – Sunday 16th September 2012
As I am sure you heard, last Sunday’s event went extremely well in every way.
The room looked beautiful and the organisation was impeccable. We received many compliments from our guests on the quality of the food and wine, the professionalism of the service and the exceptional nature of the venue.
The bedroom which you chose for us was really lovely and we very much appreciated the personal attention shown to us by the staff throughout our stay.
In short, everything was perfect and we know very well that this does not happen without an enormous amount of forethought and preparation. We would like to thank you for your meticulous attention to detail and for advising us so well throughout on every aspect. Please also convey our thanks to all your colleagues – and particularly to Linda who controlled the event so well and yet so discreetly.
We are sure that we and many of our guests will be coming to the hotel again in the future.
With every best wishes.
Bernice and Tony Wilson
Re: Lunch Party - Sunday 1 July
Just a quick note to thank you very much for a super day yesterday.
Audrey had a lovely time, great food and service in a beautiful setting, and the sun was shining!
Please pass on my thanks to everyone involved.
Managing Director Victoria Bakery Ltd
I'm just about to send the cheque in respect of our lunch last month and realise that, because I have been out of the office for a couple of weeks, I haven't contacted you to thank you and your team for all you did to make our afternoon such an enjoyable one.
The room was lovely, the food delicious and the service provided by Adam and Michael was superb. They were efficient, friendly and great ambassadors for West Lodge Park. Please pass our thanks to them for all their hard work during the afternoon.
The fact that the weather was glorious added to the event and a number of our guests thoroughly enjoyed the late afternoon and evening spent in the garden where we were all well looked after once again by your excellent staff.
We hope to hold the event again next year and I will be in touch in due course to make a booking.
Court 'Pride of Islington' No. 2939 Foresters Friendly Society
Re: Lunch Party - Sunday 1 July
I just want to say a big thank you to you and all the staff involved in the organisation of the lunch party on 1st July in the Edward Beale Room. Everyone was very impressed with the attentive and helpful staff who made it clear that nothing was too much trouble. Linda made sure we wanted for nothing and was very sensitive to our needs. Her presence was never intrusive but she always politely asked what our needs were re timing of things such as teas and coffees and the cake.
The preparation of the room, the food and the attentiveness and courtesy of staff made for a relaxed and happy occasion which is exactly what I had wished for.
There is only 1 thing I think I should mention that caused a bit of stress and that was the fact that I needed to get my mother to a disabled lavatory and it was really quite a squash with 1 wheelchair and myself in the lift to the first floor. Also we assumed that there would be one on the ground floor and we ended up in a bit of a hurry! This was not the fault of any member of staff but it did surprise me that there isn't a facility for the disabled on the ground floor.
Thank you once again for all your help in the planning and arranging of this event.
I just want to pass on through yourself, what an excellent day we had at West Lodge last Sunday.--1st July
We had my 70th Birthday lunch in the John Evelyn room
Sharon, Louise, Lisa and team looked after us very well and their attention to detail was excellent.
Our guests were very impressed with the venue and we were also very lucky with the weather
Many thanks to one and all
Hope to see you at the August Hertfordshire walk
Martin Jones 50th - 7 July 2012
Everything turned out fine on the night. Was a very good do - the food, the speeches, the company. Can't imagine anyone didn't enjoy it. Went off perfectly.
Thank you to everyone.
Head of Global Logistics
July 2012, Party
Thank you very much for making it possible for me to have the most wonderful party which all my guests - to a man enjoyed immensely. The advise you gave me, the attention to detail, and the excellent food and beautiful surroundings made for a first class event.
West Lodge Park Hotel are lucky to have you as their events manager.
Mrs Richardson phoned to say thank you for the wonderful lunch party yesterday in the John Evelyn Suite to celebrate her birthday. Everything was perfect (except the weather!!) and she wants to thank everyone involved for making it such a lovely day.Well done to everyone.
GOLDEN WEDDING PARTY 16th JUNE.
Dave and Sharon,
Pamela and I wish to thank you and your staff for a very successful dinner party on Saturday night. The service was warm and friendly, the food excellent and the pace of serving was certainly fast, so that we got through our programme of events well before 11pm.
Thank you ,Dave, for your card, we have a large number by which to remember a very memorable evening at West Lodge Park.Colin and Pamela Boden.
Lunch party June 10th
Just to say thank you very much for all your organisation and hard work to make `Alan's Summer Merriment' a thoroughly enjoyable occasion for all concerned.
All commented on the delicious food and the quality of the accommodation.
I would also like to make special mention of the courtesy and attention to detail of all the staff involved on the day especially the Duty Manager Will.
The upgrade from our original booking from the Edward Beale room to the John Evelyn Suite, which we have used before, made an enormous difference. Thank you very much for that.
Below is a photo of the cake I mentioned which I thought you might like to see. All edible apart from the `roof' at the side.
I do hope that your husband is now well on the way to recovery after his recent operation.
I await final the final bill in order that I might settle the account.
Very many thanks,Kind regards
11th May 2012
Thank you for your e-mail.
We were delighted with the food and service on May 5th, and would like to forward to you some of the comments in the letters of thanks from our friends.
Do pass them on to the staff, with our thanks.
Excerpts from letters of thanks from our friends who attended our Golden Wedding luncheon on May 5th at West Lodge Park:
“The lunch was superb, the company delightful and the entertainment magical”.
“A super party, with delicious food and wine”
“Your hospitality was most generous – West Lodge Park fully lived up to its reputation”
“West Lodge Park and Andrew did you and all your guests proud – a truly special occasion”
“How superbly we were looked after! We were so impressed with the staff – friendly, smiley, so attentive – no wonder the hotel is popular. And it was such a lovely atmosphere”
“West Lodge provided a magnificent level of cuisine and service”
“I must not fail to mention that the chef at WLP was in top form, as we expected he would be”
I would like to congratulate you and all your staff involved in Trevor and Susan's Golden Wedding celebration last Saturday. The food and drink and the service were absolutely splendid, as was the conjurer and, not least, your speech and very informative walk in the arboretum. I and everyone there thoroughly enjoyed the day, and I hope that you will pass on my thanks to your staff.All the best,
Many thanks for all the hard work, and also to Adam for his excellent management of the evening which made our party a hit for all concerned.
So many of our guests have commented on the quality of the food, and attentive service from the staff on duty, which I would be grateful if you could pass on to the General Manager of the hotel as there was absolutely nothing to mention on the negative side at all.
Our estimate of the costs were almost spot on-apart from the fact that we did have a few extra guests, and they did seem to enjoy the wine and after dinner bar very much!
Thanks again-I am sure that we will be back very soon,Kind regards,
14th March 2012
We wanted perfection on our Diamond Wedding celebration and we got it.
The weather was warm spring sunshine just as it was on our wedding day and West Lodge Arboretum looked magnificent.
Our family, who had not been to the hotel before, were very impressed and fell in love with the King Charles room.
We would like to thank Patrick and all the staff who looked after us so well and catered for all we needed, including the kitchen staff who provided such delicious food.
We want to thank you personally for your advice and planning.
We loved the flowers that were so generously given to us and the bottle of champagne courtesy of Dave Seward that we will enjoy at a later date.
Thank you West Lodge for a day that will live long in our memories.Our kindest regards
Spoke to Dr and Mrs Luder re the above function. They were delighted with the arrangements and asked me to pass on their thanks to all the team.
The guests had a good time and enjoyed the food. They love WLP and look forward to coming back very soon.
Just one minor point Dr Luder said his mother-in-law suggested the duck should have been sliced.Regards,
Joanna Williams phoned to say thank you for a wonderful day yesterday – the food was delicious, the staff excellent – she had a fantastic day with all her family. She sends her thanks to everyone for making it so special.Louise Fickling
Re: Lunch Party - 19th February 2012
Diana Cobden rang to say a very big thank you to all the staff who made her lunch party on 19th February ‘a truly memorable occasion – everything was superb and all had a wonderful time. Special thanks to Gina for looking after us so well.’
RE: Anniversary Lunch - 12th February
May Judy and I thank you and your colleagues for the excellent arrangements for our Anniversary Lunch. Unfortunately we lost one guest on the day but everyone else seemed to have a good time. Adam took good care of us during our visit and ensured a memorable event for us.Kind Regards
RE: SUNDAY LUNCH PARTY 15TH JANUARY 2012
I’m pleased to report that the Sunday Lunch Party was excellent and everyone had a great time.
Your staff were extremely attentive and Will managed the whole afternoon so professionally. The room was laid out perfectly and the food was prepared just right. There wasn’t anything that could be improved.
Can you pass on our appreciation to the staff that looked after us yesterday.Regards
Thank You !
Simply wonderful !!
The whole event from beginning to end was perfect Sharon, thanks to you and your wonderful operations staff, particularly Adam, whose calm, pleasant manner helped me no end on the day !! Please pass on our sincere thanks to him again for his expertise in making the day run so smoothly for us. Also thanks to all the staff on the day, they were so lovely, all of them and nothing was too much trouble.
And Sharon, I can't thank you enough for guiding me through what is such an important time - your support, experience and genuine willingness to 'make it right' has been so very much appreciated - and 'right' it was, it was perfect. Peter and I said, not for the first time, that we know why we always hold our special events at West Lodge - it is a special place for all of us.
With very best wishes for the 'festive season' and I hope that you manage some well-deserved rest.Ruth x
Just a short note to thank you and your team for making Mum's birthday tea so special last Sunday afternoon.
Once again Thank you.
Wishing you and your colleagues a very Merry Christmas and a Happy New Year.Kim Salvucci and Family
I have just spoken to Mr Hickman who was really happy with everything – the food was excellent and the service was very good. The evening went exactly to plan – thank you very much to all concerned.Sharon
We should just like to thank West Lodge for a most enjoyable afternoon. We had a wonderful time! The staff all did their jobs well.
Gina was very pleasant and made sure that everything flowed well. However, could we suggest that the management buys her a new outfit! That one has had it's day!
We have had many celebrations at West Lodge over many years - here's to the next one!Yours sincerely,
Re Lunch party Sunday 16th October 2011
Thank you for your letter of 26th October with cheque in respect of the credit.
My wife and I had a wonderful time at the West Lodge Park on 16th October. The room layout was very impressive, the catering staff were very helpful, and our guests were all very happy.
So very many thanks to all involved at the hotel.Yours sincerely,
A big thank you to everyone for making my dad’s birthday lunch yesterday so special. The room looked lovely, the food was good and a special thank to Gina, and all her staff, for running the event – she did an excellent job!!Louise Fickling
Lunch Party - Saturday 1 October 2011
Just wanted to say thank you for a great day on Saturday. The staff were superb, the food was lovely and everything ran smoothly. We did manage to keep it a surprise right until he arrived which added to the occasion.
Thank you again for organising everything so brilliantly.regards
Dear Sharon, what a day we had. We were overwhelmed at how well it all went; all the months of planning and discussion coming together so perfectly for us. Gina and her staff were like a well oiled machine, keeping everything running so smoothly. Please do thank them again for us.
The rooms looked magnificent and Mandy's flowers were astonishingly beautiful as were the cakes from Victoria Bakery.
Our thanks to Chef and his kitchen staff for providing such exquisite food - everything was perfect!
So, the sun shone, there was good food and good company for all our guests and we had a memorable day.
Thank you for all your time and trouble; you showed such patience and gave us reassurance when we most needed it and we have wonderful memories of our Special Day.Best Wishes and warm regards,
3rd September for David West
This is just to say a big thank you to all the staff who helped to make our 'Golden Wedding' celebration perfect yesterday. It really could not have been better, even the weather was good too. Everyone seemed to enjoy themselves, the food and wine were delicious and the service excellent.Very many thanks, best regards, Brenda and David (West)
We would like to give you and your staff a special "thank you" and pass on some of the many compliments that we have since received:-
"We would like to say how much we enjoyed your superb celebration lunch, which was truly delicious.
It was wonderful for us to visit West Lodge Park again - a magnificent setting and everyone so helpful there"
Christine and Geoffrey Davey
"Thank you so much for including me in your celebration lunch - everything was just perfect - food, weather and company"
"The food was excellent and such generous portions - the staff were so attentive and pleasant"
Mary and Bryan Howell
"What a super day last Friday - the lunch was wonderful and situation brilliant. We really like West Lodge - having had our own wedding reception there"
Dan and Shirley Stewart
We could continue quoting, but these four reflect the success of the occasion.
Yours sincerelyColin and Molly (Johnson)
Just wanted to drop you a line to let you know how delighted we were with our lunch party today!
The afternoon was a wonderful success thanks to Will and Kristof, who looked after us impeccably!
The room, the food, from start to finish was faultless and allowed Paul and I to enjoy the afternoon carefree!
Thank you once again for all your assistance and we will no doubt be speaking again in the future regarding wedding plans!!!
With our grateful thanks,Amanda Arno
Just a line to say that the lunch was a great success. Matthew was really helpful, and the whole think went off smoothly, or as smoothly as it can do with an autistic child, who kept disappearing.
The room was arranged perfectly. All the food was a great success, the cake was a success and the timing of everything was immaculate.
David and I would like to thank you for all your help and input over the last few months of organizing this important day.
We were not able to finalise the payment when we left as it had not all been calculated by the time that the taxi arrived. I arranged for the balance of the bill to be sent to me. We will be away for a few days, but it will be settled promptly.With kind regards
Our 40th Wedding anniversary was a beautiful occasion in a delightful environment, exceedingly well managed by the staff at West Lodge.
We would like to thank you, your colleagues, and all the staff who contributed to making it such a memorable day. Special thanks to you and Sue who sorted out some particular niggles and of course also to Adam who was very responsive and coped exceedingly promptly with some minor hiccups which arose.
We were delighted with the arrangement of the rooms and loved the setting of the tables with the glassware we had asked for. The menu and food were praised by everybody, compliments to the chef for getting the lamb just right for this occasion with just the touch of pink I had hoped for. The service was impeccably organised, efficient and well timed, very attentive yet unobtrusive.
All the staff I came into contact with, without exception, deserve praise for their politeness and professionalism.With our thanks and very best wishes.
Dear Sharon - just wanted to let you know how very pleased we were with all aspects of our Golden Wedding Anniversary Lunch. The food was delicious, staff extremely helpful and courteous, and everybody was very impressed with the ambience at West Lodge. Thank you so much for all your help in making the arrangements run smoothly.Kindest regards, Jill Ricketts
24th July 2011
Mr Blanck phoned to say how very nice his event was yesterday. Even though the hotel was busy, everything was very professionally dealt with and nothing went amiss (and even the sun was shining). All in all, everyone thoroughly enjoyed themselves.Louise Fickling
27th July 2011
Cheryl Fox of Foresters Friendly called re their lunch party yesterday in the Lancaster Suite. A good time was had by all and she wanted to send her thanks to everyone concerned.
We had such a wonderful day yesterday at our Golden Wedding lunch. Everything seemed to go like clockwork and so beautifully and professionally arranged for us. The rain kept away until we were on our way home and so we were able to sit in the garden whilst guests were arriving, and walk around the arboretum prior to the cake being served.
Will did his utmost to make us feel relaxed and was very ably assisted by his two young waiters. We were most grateful for all Will’s efforts in making the afternoon run so smoothly and for being a big success.
The food as usual was to your high standards and we had many comments of appreciation from our guests. Please give our thanks to all involved.
Thank you Sharon for all your help and advice in the initial planning and final arrangements.Kindest regards
On behalf of my Lochinver House School Reps and myself I would like to say thank you to yourself and your team for our fantastic evening last Friday. Our end of year dinner was superb. Even the weather was on our side! It was enjoyed by all and everyone loved drinks outside, the food was great and your staff very attentive. Once September comes and am in full swing for my duties as rep for Stormont School, I shall bring the other two reps round for a visit and hopefully do business again!
Thks again for a fantastic evening and for your support. Have a great summer.Vicky Dionisi.
I was so glad to catch you yesterday to say than you for all your hard work and the magnificent lunch party you arranged at West Lodge Park. I also meant to say how well the music went, with the flute and harp initially in the conservatory and then the jazz later on. Perfect music and a perfect venue. Thank you for this.
Best wishes and thanks to you and the staff,Jenni Smith
Marion and I thought that you would like to know that all aspects of our stay at West Lodge Park and our anniversary dinner went without hitch and that we shall remember it all very fondly. Lauren was in charge of the function and she gave close attention to detail without being intrusive, and the staff were all very good. The table layout worked well, with the children being together on their own table but effectively corralled by adults around them. Only once did they try stealing and swapping the adults' shoes!
Another good thing, which is worth suggesting to other clients, was the use which we made of the lobby. We had the cake, a couple of flower arrangements, two photos from our wedding album (which we mounted on gold surrounds in white frames) and all of our cards on display on a long table which drew many admiring comments from guests as they came in.
Two points, which are intended to be of help rather than criticism are:
- the main course, described as "medallions of pork fillet wrapped in Parma ham" was actually served as a single "log" on each plate. It was very well cooked, but a little on the large side and a bit off-putting, I thought. I appreciate that it is difficult to carve into medallions without losing the wrapping, and of course takes longer to serve, but in my opinion two thirds of the quantity, sliced, would have been truer to the menu and more elegant to present.
- as you know, we stayed for two nights in one of the rooms. It is always difficult to stand in a bath and have a shower, but it really does need a grab handle, positioned at about chest height when standing in the bath, to help with climbing in and out, not to mention standing on one leg to wash one's feet! The soap dish at one end and the clothes rack at the other are really too flimsy and are not designed to take any weight.
Having said all of that, it was a superb weekend which we shall always remember and we are very grateful for the help which you gave us.With best wishes,
4 June 2011
Lunch Party - Sunday 12 June - JES
June Hyams rang to say .... The party was just beautiful. Everything wentexceptionally well over and above her expectations. The room was delightful, the food was delicious and very plentiful and the staff were just amazing - they couldn't have done enough for her and her guests. She had received so many telephone calls from her guests thanking her for a wonderful party.
4th June 2011
Jackie Zwicky re lunch party on 4 June phoned
Had a fantastic day, everything was excellent – including the weather!!! She sends thanks to everyone for making it such a special day.Louise Fickling
20th May 2011
A line to thank you for all your help and assistance leading up to our Golden Wedding Anniversary Luncheon last Sunday.
The day was a 'cracker' and all the guests were very impressed with the room, the food and the overall service. The Manager was extremely helpful and the staff were very co-operative, especially as they had to make many trips to the bar on behalf of our rugby guests who apparently managed to drink you out of bitter - don't worry, not the first time that this is known to have happened !
We have already received some lovely responses so please pass on our thanks to all concerned.Best regards,
17th May 2011
Dr Ashley Miller phoned to say thank you for his wonderful lunch yesterday. A special thank you to Helen for all her help and a big thank you to Chef for the excellent food. All staff were very attentive and the sun was shining – which was a bonus!!
8th May 2011
My husband and I would just like to say "thank you" to you and all the staff who provided service to us at West Lodge Park on Sunday.
We all had a lovely day and everything went smoothly. The duty manager was friendly, approachable and very accommodating, and our waiter was very nice. I would also like to thank the kitchen staff for the delicious food that was nicely prepared.
We were blessed with the weather too so we could enjoy the stunning grounds, but most importantly Stefania really felt this day was very special and I know that she will never forget it.
Thank you all so much and we hope to return another time in future.Best wishes,
3rd May 2011
Many thanks for your prompt response.
I have had feedback from Kathy Dyson who had nothing but praise for the hotel (accommodation , food and staff) and that no doubt will be passed onto her other peers.
1st May 2011
What a wonderful day we had yesterday - and what a party! Everything went off so well and it was just a lovely and relaxed atmosphere. The room and conservatory looked beautiful - you got the mix of pink balloons just right. The food was delicious and in abundance. Adam was efficient, charming and attentive and the staff did an excellent job too. Paul hit just the right note (no pun intended) and we all enjoyed singing along with my brother's impromptu Elvis tribute.
Everyone remarked what a beautiful setting it was enhanced by the glorious sunshine - we were so lucky with the weather! Shelley was completely stunned when she arrived and we all shouted "surprise". She did enjoy it once she had recovered. Our thanks to you (and the team) for all your hard work and planning to make a truly perfect day and one we shall all remember.With our thanks once again and warmest wishes
Just a short note to thank you and your team for arranging the above event. You will be pleased to know that my wife and all our guests had a very enjoyable day, everything went like clockwork and special thanks to Will who was always there when we wanted him. As you can imagine the weather added to the day and the children had a great time in the gardens. Tell the Chef that the food was excellent.
Once again thank you to everybody who helped to make the day memorable one.With kindest regards,
19th March 2011
Dear Mr. Beale
Last Saturday, 12th March, we held my 80th Birthday celebration at West Lodge Park.
I should like to thank David Seward and his staff, in particular Adam, who was in charge of the event, Georgina and Chris for looking after us all so well.
It was our third big party at West Lodge Park. In 1994 we held our 40th Wedding Anniversary party there. In 2004 we had our 50th Anniversary at your hotel. We brought an album to the party showing my daughter and granddaughter in the boat in 1994! They were wonderful but now it was even more special. With our events organiser, Helen, who was on the job since last July, everything went so smoothly and the fact that you were able to upgrade us to the beautiful room with the conservatory which we had for our 40th Wedding Anniversary, made it even more special. The food was superb, the kindness and care which Adam and Georgina showed us, the truly beautiful surroundings, made this an occasion which my daughter and grandchildren especially, but all the family there present, will remember all their lives.
And to add the final touch of glamour for the day, you gave us the Rose Room, since the room which we were to have had, had been smoked in.
The sunny spring day which we had was the cherry on the cake, so my child guests could play outside.
May I say how much I and all of my guests enjoyed this special family event in your wonderful hotel.
Thank you so much and please thank especially, Helen, Adam, Georgina and Chris.
Here's to my Diamond Wedding in three years!Yours sincerely
22 Feb 2011
John and I would like to thank you for all your did to ensure that our Golden Wedding celebration was such a success.
We all had a wonderful time and so enjoyed ourselves.With very best wishes,
Thank you for helping arrange our Ruby wedding anniversary party.
Everybody enjoyed themselves – the food was lovely, the venue ideal.
Your staff were brilliant – in particular Adam – nothing was too much for him.
He seemed to go out of his way to make our evening a success.
Thanks again,Kind regards,
5th Feb 2011 Dinner party
A belated thank you for the splendid dinner party. Everyone had a lovely time and we were all very impressed with West Lodge’s attention to detail and wonderful food and drink.
I was also very pleasantly surprised at what good value for money it was . We will certainly recommend your venue to others and especially you and your events team.Best Wishes,
30th January 2011
Sunday 30th January 2011 Lunch in the John Evelyn Room
I’m writing to let you know that my birthday lunch yesterday went splendidly. The table was dressed beautifully and fitted perfectly in the room you suggested, drinks and canapés were all ready and waiting for my guests and Adam did an excellent job in ensuring the lunch went smoothly.
Please pass on my thanks to him and his team, along with the chef who provided a delicious and hot lunch for all their help in making the event so memorable.
I have had lots of calls and texts this morning from friends saying how much they enjoyed the afternoon so a big thank you for all your assistance.
I am sure we will be making use of your banqueting expertise again in the future.Kind regards,
5th February 2011
I just wanted to write to thank you so much for an outstanding meal on Saturday night. We had a full turn out of our Church Leaders who thoroughly enjoyed the meal and the setting! The service and helpfulness of your staff was exemplary and further helped to create such a successful evening.
Thank you for making us so welcome and helping us put on an event that made the leaders feel so appreciated.
Could we book a similar event for January 2012?Yours with best wishes
30th Jan 2011
Subject: Jack Pollack's 80th Party
I am Mark's sister Lynn who travelled over from Toronto for the party. I would just like to add my thanks to those already expressed, as you and your team's professional management ensured the party was a wonderful occasion enjoyed by all.With best wishes,
30th Jan 2011
Firstly, I just wanted to drop you a quick note to thank you for everything you did in the run up to yesterday's lunch. Everything went superbly well and everyone really enjoyed themselves. All the staff at the hotel were, as always, extremly helpful and ensured we were comfortable and happy with everything throughout the afternoon.
So a THANK YOU's all round!
Reception have said they will be forwarding the balance for me to pay this week and I will also be up at some point to collect everything - Gina (fantastic) said she will leave everything "under the stairs".
On another note, I wanted to ask if many vacancies in your Conference & Banqueting team arise? I am looking to change my career from the PA role i have, to an Events Planning position and am currently applying to various hotels and companies for work placements. Even unpaid part-time work experience positions appeal to me, as although I love planning a party, I am keen to see the processes undertaken by professional organisation in planning events.Thanks
23rd Jan 2011
Sorry I have not been in touch earlier (have been in meetings all morning) but I just wanted to let you know that Sunday's party was a great success, the room (and flowers) looked lovely, the food was excellent and Adam and his team were efficient and courteous at all times.
Indeed, we could not have hoped for a better outcome, the atmosphere was great, there were some fabulous speeches (and 'performances' from the grandchildren!) and both my mother and father had a truly enjoyable and memorable afternoon.
Indeed, a lot of this was down to your meticulous planning and attention to detail and I just wanted to take this opportunity to thank you personally together (and all the team at West Lodge Park Hotel)for helping to create such a lovely event for my parents.
I will call you later in order to catch up but in the meantime, thank you so much for all your help for which I am really most appreciative.Kind regards
8 January 2011
Just wanted to let you know that I was very happy with my birthday lunch last Saturday. The room was a lovely setting and the table looked just perfect. Also the staff who were looking after us were very friendly and helpful, so thank you very much for all your assistance.Best wishes.
Happy New Year to you, hope you had a brilliant Christmas as well.
I never did get around to thanking you and the staff at West Lodge Park for the wonderful evening in October. It truly was a lovely night and everyone had a great time. Really appreciated all you did for us to make the evening a success and the staff were most helpful and made us all very welcome. The feedback from all the supporters was very positive and all have asked "when can we do it again"!
We managed to raised just over £1,200, not bad for a nights work and this will go towards helping us reach our £50 million goal for the Child's Voice Appeal.
Sharon, please convey my thanks to everyone at West Lodge who were involved.Best wishes
24th Dec 2010
Subject: Hussein Lunch Party
Mrs. Hussein rang today to say thank you for a wonderful lunch on Xmas Eve (King Charles room).
They thought both the service and food was fabulous - and the staff so happy and helpful – thank you.Sue
5th Dec 2010
Just to let you know that we had a lovely afternoon at West Lodge Park on Sunday, and were looked after perfectly by Gina and Will, who anticipated our every need.
The attentive service could not be faulted and Louise had a wonderful afternoon surrounded by those members of her family who actually made it on the day! The occasion salvaged what was a fairly accident-prone and eventful weekend - she won't forget her 90th birthday celebrations in a hurry!!
Thank you so much Dave, and to Sharon, Gina and Will for providing such excellent service.Marcia
Just a short note to say a big thank you to everyone who was involved in our lunch on the 10th October.
It was a lovely afternoon enhanced by the efficient and friendly staff. The food was excellent and received many comments of praise.
You even managed to lay on fantastic weather !Thank you again,
I feel obliged to write to you following our Diamond wedding celebration on
Friday 1st Oct. I must express my gratitude to your staff and in particular
Gina who was extremely helpful in assuring that everything ran smoothly.
The truth is that I was so busy enjoying myself that all else was forgotten.
All of my guests were impressed not only by the surroundings and
entertainment but also by the inconspicuous service provided by your staff.
My congratulations to your chef who delivered each course on time and
beautifully prepared. All of which added to a very memorable evening.,
I trust you will pass on my heartfelt thanks to all concerned.Yours sincerely,
A very positive phone call from Mrs. Gompertz – they had a wonderful lunch party on Sunday 17th October in the John Evelyn Suite, and thoroughly enjoyed all aspects of their Golden Wedding celebrations. Service, food and surroundings perfect.Regards
9th October 2010
We wanted to let you know how pleased we were with everything at our Golden Wedding lunch party last Saturday. Everything went according to plan and Lauren was very helpful and attentive, as were all the staff.
Our guests all enjoyed the meal, as we did too, so compliments to the chef.
Thank you for all your input, you have been most helpful all the way.Kind regards
October 2nd 2010
Just wanted to thank you for your help and advice on arranging the birthday celebration last Saturday.
The food was delicious and the service excellent and a very good time was had by all present. The Edward Beale room looked lovely.Janet Wheeler
Brian Addinall rang re his Golden Wedding Lunch party on 29th August in the J.E. Suite.
They’ve just returned from holiday and wanted us to know that ‘everything went swimmingly’.
They had a wonderful time, food great, service great – thank you so much to all the staff concerned.
24 Sept 2010
Abbi rang today to say how fantastic her event to celebrate her parent’s 50th wedding anniversary went last Friday. The whole party exceeded all her expectations – Adam and his team were superb and Helen and Louise’s help and advice ensured a perfect evening.
Her parents were elated when they saw the venue – she couldn’t have made a better choice. She is now looking for an excuse to hold another party!!!!!
One of her guests had booked (unbeknown to Abbi) in to the hotel to stay overnight and when Abbi spoke to her the following morning the guest was so enthusiastic about the comfort and quality of the room and the hotel in general – her only regret being that she had to leave very early the next day because she wanted to stay longer.
Well done to everyone – this was a very good last minute booking.Kindest regards
Just a quick email to thank you and the whole team for a most enjoyable afternoon. It all went so smoothly (always a sign that there’s loads of very hard work going on in the background!) and the meal was delicious.
Especial thanks to Beryl and the other waiters who made us feel so welcome and at home .. great stuffKind regards
12th September 2010
A big thank you in writing to follow up our telephone conversation on Tuesday when I told you how well our lunch party went last Sunday.
The compliments from family and friends keep coming into us to say how they thoroughly enjoyed the afternoon. Their comments which we concur with, reckoned that every detail was perfect, the food excellent, the surroundings beautiful, and the staff so friendly and helpful. The glorious weather was the 'icing on the cake'.
So our thanks to you for all your help in planning the day, to Adam and his staff for their services, and of course to the chef and his staff for making this such a successful and memorable occasion for us.
With best wishes from both of usYours sincerely
12th September 2010
Helen received lovely feedback today from Mr and Mrs Henbest –
‘had a fantastic time – Adam very helpful – brilliant, brilliant day – thank you all so much’
10th September 2010
Thank you for arranging my 70th birthday. Everything went exceptionally well and I would like to thank on my behalf the chef for excellent food, the assistant manager Gina for looking after my guests throughout the afternoon, and her team for the tremendous service delivered.
All my guests left saying how wonderful everything was arranged by the hotel and your staff.
Once more Helen, thank you for all of your help also and for making my birthday celebrations thoroughly enjoyable.Yours sincerely,
4th September 2010
Wow..what can I say?!!!!! We had an absolutely fantastic time on Saturday night.
Thank you so much for giving up your time to guide us around the arboretum. You conveyed an infectious passion for your subject which left us all very inspired and much better informed.
As for the evening, the lovely Champagne made the party start with a swing, the food and wine were fantastic, and your staff were as attentive as ever. Adam Brooke deserves a medal for all his efforts in keeping the evening flowing! Needless to say we all definitely appreciated the opportunity to stay over for the night in one of your lovely hotel rooms, and enjoyed the fabulous breakfast in the morning.
Many of the staff asked how I had come to find such a gem of a hotel, and I must say that I agree with them that West Lodge Park is truely a special place. We all feel that we have been really blessed by your generosity this weekend, along with the opportunity to start the term with laughter and fun. Thank you so much for helping us make the start of this term, and the Norman's Birthday Celebration so very special.With kindest regards
29th August 2010
Dear Mrs Blackgrove
A note to say that the Powderhams had a glorious Sunday lunch with you ! All went so well, scrumptious food, excellent service – we had a very happy time in a delightful atmosphere.
Thanks for all your perfect arrangements. Everyone came back here and we were able to be in the garden with lots of happy chatter and chocolate cake and scones, jam and cream later. It was exactly the day I had imagined.Thank you
I have spoken to both Mrs Pound and Mrs Borthwick regarding their birthday parties held here this weekend:
Mrs Pound – John Evelyn Suite
She was absolutely delighted with everything – the food was delicious and the service was excellent. She and some of her guests were resident and when I saw her on Monday she was extremely happy with every aspect of the hotel and its staff.
Borthwick Party – King Charles Room
Again she was so enthusiastically happy with everything. She thought Will was fantastic – she couldn’t stop praising how efficient and unobtrusive he was throughout the afternoon. The food, the service and the room were exquisite. She just wanted to say a huge thank you to everyone who contributed in making her day so special.Well done and thanks to you all
7th August 2010
Dear Sharon Blackgrove,
Thank you very much for providing the Kelly family with such a happy day on 7th August last. We are much appreciative of you expertise in getting the details right.
Everyone at the hotel without exception gave us willing and cheerful service.
We shall be back.Many thanks
4th July 2010
Dear Helen Mitchell and the staff especially the chef (compliments to the chef)
Thank you so much for making our 50th Golden wedding anniversary luncheon party on 4th July a success and such a memorable occasion, we were completely satisfied with the very lovely food, drinks arrangements and good service and with such lovely surroundings and fantastic weather. All our guests said how much they enjoyed the occasion, as we did.Yours sincerely,
25th July 2010
25 July 2010 Birthday Celebration - Lancaster Suite
I am writing to thank you and the events team for organizing my birthday celebration. Georgina and the staff on the day attended to everything extremely well and the whole afternoon went very smoothly.
Everyone had a great time and all my guests were very complimentary about the standard that the hotel provided.
With many thanks for making my 70th birthday celebration something special to remember.Yours sincerely
Foresters Friendly Society Lunch - Wednesday 28 July 2010
Cheryl Fox – the organiser of the above event – spoke to me after the lunch today.
She was absolutely over the moon with everything – she said the food was the best they had ever had in all the years they have been coming here and the service was so smooth and slick that the whole event went like a dream. She is the vegetarian (Leek and Camembert tart) and she said that it was one of the best veggie dishes she had ever eaten.
She couldn’t have praised Will and his team highly enough and is looking forward to returning again next year.
Well done everyone.Thanks
Dinner Party - Saturday 10 July 2010
Just a short note to thank you for all the hard work that went in to making our evening very enjoyable on Saturday. In particular, the operations manager on the night was excellent-I am sorry but I forget her name- and a tall slim chap with glasses who waited on the tables who had many remarks as to his good nature and willingness to help.
The food and wine was complimented by all involved and the room looked lovely.
There have been a few enquiries from friends who plan to contact you in due course for similar events, so it also succeeded from a marketing standpoint.
We will be celebrating our silver wedding in April of 2012, so you can expect to be hearing from us for a repeat performance.Kind regards and thanks again-
4th July 2010
Dear Miss Loasby,
Thank you for your letter with final invoice and cheque refund for £40.42
I would like to say how much we appreciated the care you and your staff took before and on my birthday.
All my guests enjoyed the occasion (including the 2 ½ year old) as we did,Yours sincerely,
Sunday 27th June 2010
Thank you very much for the splendid occasion on Sunday. It was a great idea, well thought out and planned by you, and which went off so well. I received many very appreciative comments of the hotel, which was looking super. We enjoyed ourselves enormously.Trevor
Saturday 19th June 2010
Mrs Anderson rang to say thank you.
Her golden wedding party was a huge success – the room looked spectacular – the food was wonderful and Lauren was brilliant
She has received such lovely comments from all her guests and now has memories of a really special day.
20th June 2010
Mr Conway rang this afternoon to say how absolutely delighted he was with his afternoon tea on Sunday – the food, the whole event, and especially Will, who was excellentKind regards,
12th June 2010
Dear Sharon and Helen,
This is just to say that I had a lovely birthday tea, thanks to all the arrangements you made for us.
The room looked lovely and the staff who looked after us very extremely helpful. (Thanks to Will who co-ordinated matters.)
Many guests commented on the quality and freshness of the afternoon tea and everything went according to plan.
Thank you gain for all your care and attention to detail.
I'm sure we will be back!Kind regards,
Saturday 22nd May 2010
Can I say a very big thank you for your help in arranging our party on Saturday. All your advice was spot on and the room looked lovely. The food was super and our guests really enjoyed themselves. Adam, our organiser for the evening was also excellent.So many thanks.
I am sorry I have not written to you before but I just want to say a big THANK YOU to you for arranging my 80th birthday lunch on 3rd May. West Lodge Park did us proud and I cannot fault it. Georgina was very helpful and the waitress did a marvellous job. All my family and friends were very impressed with the menu and I should be grateful if you would give my compliments to the chef.
The room looked beautiful especially with 7 posies of flowers down the centre of the table.
Once again, many thanksYours sincerely,
13th May 2010
Thank you very much for the splendid dinner you hosted for the exit and remaining shareholders, it was a lovely evening with excellent food, good company with informative amusing speeches. It was nice to catch up with all your family.
Thank you for the photos which I have put with the menu as a memento of our family’s connection.
Our stay at West Lodge was much appreciated, we enjoyed the break.Yours sincerely,
RE: Lunch Party - Saturday 1 May 2010
I don’t know whether you got my phone message, saying thank you for organising everything for my party on 1st May. It went brilliantly everybody enjoyed it
And I’m still wading through the “Thank You” letters My two sons and I thought West Lodge looked after us very well ‘ the meal was superb and well presented
And the attention to detail was superb. The family all stayed the night and made their ways home after breaffast. So thank you once again for helping to make
It a very special day for me and one I shall always remember.Yours very sincerely Pam Wright
Mrs. Cowan telephoned to say thank you very much for a fantastic afternoon. They have received such wonderful comments from all their guests and she is sure that many of them will be returning to the hotel themselves in the future.Mrs. Cowan
Just to say thank you very much indeed for an excellent lunch yesterday. It went very well and we were very pleased with everything. Thank you!
Lunch Party - 25th April 2010
Telephone call from Jack Byruck – he couldn’t stop saying how absolutely perfect and wonderful everything was. It surpassed his expectations by 110%. He thought the food, the staff – especially Georgina – were absolutely exceptional and he has had so many “thank yous” from his guests who echoed his feelings totally.Jack Byruck
Very many thanks for the smooth running of our celebration today - our guests were very effusive about the venue and the whole day.
In the flurry of activity at the end, I forgot to say thank you - this I now do.Mr. & Mrs. C. Reece
Many belated thanks for your organisation of my fathers birthday. Apologies it has taken me so long to write.
I just wanted to say we all had such a lovely time. The table was perfect (I pointed out no creases in the table cloth) to my father and he laughed.
The room looked beautiful with the Christmas decorations but most of all it was the personal and attentive service of Adam and lady colleague that evening which made us all feel so welcome and relaxed. Please do pass this note to Adam, as I would like to thank him once again for all his hard work. No detail was spared and I know this was noticed and much appreciated by all the family. I had quite a few comments afterwards
I look forward to seeing both you and Adam during 2010. We will most surely visitThank you once again, with my best wishes
Thank you for excellent service at teatime in your charming King Charles Room last Tuesday 28th October. My visitors were all very appreciative and complimentary and I and they were made to feel very welcome. Please thank the members of staff who looked after us, including the porter who escorted everyone to their cars in the pouring rain
With many thanks to you also.Yours sincerely
I been requested to write to you to thank Adam and the Team for the excellent way they looked after us over the weekend of the 24th and 25th January 2009.
Nothing was too must trouble for them and I must say that Adam, in particular, was most helpful and ensured all went well for a most enjoyable and successful occasion
Please pass on my thanks to the alYours sincerely
I am writing on behalf of then Network Group leaders to thank you for your kind hospitality last Thursday. The scones were delicious and everyone enjoyed the refreshments. Please thank the staff as they looked after us very well.
Thank you for your generosity in allowing us to use your wonderful facilitiesLinda Brewer
Just a short note to say thank you for your help in organising Zach’s christening reception.
The day went really well which is largely due to your preparation, so thank you very much.Kind regards
Just a note to thank you for arranging our party so wonderfully. Everything was perfect, including the weather, so clever of you.
Georgina was marvellous, keeping everything running smoothly and effortlessly.
The food was delicious especially I thought, the salmon.
Thank you so much. I hope I shall soon have something else to celebrate. I am racking my brains.With Best Wishes
40th Wedding Anniversary Party
This is to thank all staff (especially Nikki) for a wonderful party held t your hotel – everything was marvellous, wonderful, super, smashing.
The food/drink/setting/accommodation/weather/digs/staff – everything. We cannot talk too highly of your wonderful staff.
Thank you so much for making our party so happy in every way.
We have had endless thank you cards/letters all complimenting your hotel, food and staff.
A huge thank you and very very WELL DONEKeith and Margaret Bentley
On behalf of the Harvey family, I would like to thank you for all your efforts in ensuring Kate’s 21st lunch was the success it turned out to be – and thank you for laying on the weather woo which was an added bonus. The entire day ran smoothly from start to finish and Adam was a star. I shall be writing separately to thank him and his staff for all their hard work and kindness on the day.
Everything we had discussed and planned with you worked so well and the John Evelyn Suite looked amazing. Many of our guests were visiting West Lodge for the first time and were very impressed. It really is a lovely venue for special occasions and the fact we were able to enjoy the garden really was the icing on the cake.
Kate looked beautiful and is still reliving every moment of her special day. Once again our grateful thanks for making it such a happy and memorable occasion for all of us.
With kind regard and best wishesYours sincerely
I should like to thank you very much indeed for contributing as much to making my 80th birthday party such a success on Sunday.
The staff were so kind and helpful and the food was excellent as well.
Please thank all the staff who were involved with making the day such a happy one.Yours sincerely,
The partywent so well. everything as planned. The room looked lovely and everyone just fitted in. On reflection I would think that room would be more comfortable with just 4 tables.
Adam and the staff were wonderful, most helpful and I thank them all.
The food was excelent, everyone loved the scones and the little cakes The music was good and we had a sing song. All lovely.
There must be a few extras I think, there were a couple of drinks from the bar. No doubt you will let me have the final account.
Thank you so much for all your help and guidance and I hope we meet again one of these days.
Do thank all the staff for me.Kindest regards
Afternoon Tea - Jon Evelyn Suite - Saturday 16 January
Mrs Few rang to say a very big thank you for her 80th Birthday Party held here last Saturday.
All her guests commented on how wonderful the hotel and the food were. Mrs Few said that the service was exceptional with a special mention that Adam was a “master of his craft”.
Her nephews were especially excited to have seen Hull FC having their breakfast the next morning!!!!! They were very impressed!!!!!
Her overall comment was that “it really couldn’t have been any better”Sharon Blackgrove
Good morning Sharon,
just wanted to drop a line to say thank you for a wonderful lunch yesterday. The room was lovely, as was the food, and the service was impeccable. On the day the event was run by a gentleman called Will and was discreet, courteous and accomodating of all our needs and our delays. Please pass on our thanks, it was a lovely way to spend the Sunday before Christmas.Regards
Re: Hoskins Dinner Party Saturday 21st November
Just to let you know what a wonderful time we all had at your hotel on 21st November. The whole evening was sensational, beautifully organised and accompanied with wonderful food.
Please pass on our gratitude to all those concerned and also to the kitchen staff.Evelyn Hoskins
11th December 2009 - Hillebrand
A huge thank you to you and your team for last Friday. The event was a huge success and everyone really enjoyed themselves. We were looked after wonderfully by Georgina and her team, please pass on our thanks to them.
The event was so successful that I’d like to provisionally book the 3rd & 10th December 2010 for the same set of rooms. We will confirm on one of these dates as soon as we’ve firmed up our calendar for 2010.
Many thanks once again.Best regards and seasons greetings.
Happy New Year!
Hope you had a wonderful time in Ireland and the weather was kind to you.
We were fortunate with the weather ourselves this weekend, which was brilliant for Rowan, obviously.
I just wanted to pass on my thanks for the flawless organisation yesterday for Rowan's lunch. The waitressing staff were marvelous, the room was perfect - the Christmas decorations and the tree were a nice extra I didn't expect - and Georgina worked very hard to ensure it all went smoothly. The food was faultless - no complaints that I heard! - and I couldn't have picked a better place to have the Rowan's lunch.
Please pass on my sincere thanks to everyone involved yesterday.Kind Regards and thanks again.
Saturday 28th November - Buffet lunch party
Just a quick e-mail to say how pleased we were with how our event ran on Saturday. Many thanks to you and your team and please pass on our thanks to the gentleman (unfortunately I can't remember his name) who ran our event on
We hope to use you again in the future and we will not hesitate to recommend you to others.Kind regards
Weston Dinner Party - Saturday 7 November
Mrs Henderson (Mr Weston’s daughter) rang to say that her father and all their guests had an absolutely wonderful time on Saturday. They were very impressed with the standard of service and the food. She has asked me to thank everyone involved in making such a very memorable occasion for them. They would definitely recommend us and look forward to coming back again soon.Well done to everyone
Dear Mr Seward
On Sunday last, November 8, I had my 70th birthday lunch at West Lodge Park, with some 49 guests (14 of whom stayed overnight on the Saturday).
I knew it would be a good affair because I and my brother and sisters, their partners and my mother and step father had a small family celebration at West Lodge Park two or three years ago.
But my event was better than good, in fact it was brilliant. I cannot thank your team at West Lodge Park enough.
From my first visit to discuss the birthday lunch last February to the final farewell eveerything was perfect. I had enormous help from Sharon Blackgrove and the event panned out exactly as I had hoped. The room was wonderfully set, the food was just great, the flexibility of your team very helpful. Can I mention in particular the manager who was looking after our event - his name was Adam but I am sorry, I did not get his surname. My goodness, what a good ambassador he is for your hotel. Courteous and efficient at all times and so easy to work with.
So my congratulations and thanks. I know these days people are only too ready to criticise so I want to give great praise where praise is due. I am sure we shall be having another family event in due course.
Oh, and what wonderful grounds. With pressures on your bottom line, as in all businesses, I think it fantastic that you maintain the upkeep of those beautiful grounds so well. Many of us had a stroll at some time during the two days and it was a delight.
Perhaps you could pass on our thanks to your team.Yours sincerely,
Re: Setchell celebration
I promised I would let you know how Saturday went. We had a lovely event.
Your staff were immensely helpful , attentive and helpful and we had a wonderful time. The food was lovely and everything went smoothly according to plan. And of course the weather was wonderful so that we could sit outside, and wonder around the arboretum after lunch.
I have had numerous messages of thanks from family members who all said what a lovely venue it was and how nice the food and the occasion were.
Thank you for all your assistance with the planning leading up to the event.
We hope to use your venue again.With kind regards
Re: North London Hospice - Thursday 15 October 2009
I just wanted to thank you and the team for your wonderful help. The event passed off without a hitch, and everybody was very happy.
Please also pass on my thanks to Mr Beale for his generous support.All the best,
Re: Campanelli Party
I know I've left it a bit late, but we would like to say a big thank you for helping us arrange Heather and John's party. We all had a really great time and our American in-laws were suitably impressed! The staff were wonderful - please convey our thanks to them.Best Wishes
Re: Zach's christening reception
I just wanted to drop you a line to say what a fantastic day we had on Saturday. The food was excellent and the staff extremely helpful.
All of our guests had a wonderful time and for that we cant thank you enough.
Adam in particular was fantastic. He was extremely professional and accommodating, assisting us at every stage from getting the venue itself ready, through to responding to our needs/the requirements of our guests during the event. I will definitely recommend your hotel to my friends/colleagues and plan to stay with you again asap.
Could you please pass on my thanks to your team.Kind regards
RE: Lunch Party - Saturday 6 June 2009 I would like to thank you and all the team working on Saturday in the Lancaster Room for making my parents’ Lunch Party such a success. The entire team worked with professionalism and courtesy and made the event go very smoothly.
Please could you pass my thanks onto all involved in making the day a success.Many thanks
Re: Diamond Wedding Celebrations
I wanted to let you know that my parent's diamond wedding anniversary lunch party on 5th April was a great success.
The meal was well-presented and enjoyed by everyone and the service was excellent. The young lady co-ordinating the event was extremely helpful and I am sorry that I did not keep a note of her name. Would you please pass on my thanks and appreciation to her and the rest of the team.
Finally, I must thank you for your time and attention in arranging the event for me. I was really delighted with the outcome and the day could not have been better.
I shall have no hesitation in recommending West Lodge Park Hotel in the futureYours sincerely
Re: Mallett Lunch Party - 14 May
I just wanted to write and say thank you for all your help in organising a wonderful visit to West Lodge Park for my father's 90th birthday lunch. Your suggestions and attention to details were very helpful.
Everything went very smoothly and all the guests remarked on how friendly and welcoming the hotel was, and we all enjoyed the meal. Could you pass on our special thanks to Carol who looked after us so well and was a delightful person to deal with. She asked all the right questions and both she and Gina were very attentive throughout without being obtrusive.
The guided tour around the arboretum was a perfect end to the day. Thank you for keeping your figures crossed for good weather!Best wishes
Dear Mr Beale
My wife and I celebrated our fortieth wedding anniversary on Saturday in the John Evelyn Room.
I am writing to you because I want you, as the person ultimately responsible for West Lodge Park, to know how pleased we were with everything. For such a party there can be few more delightful venues but it could have all gone wrong if the room had been badly set up, if the food had been poor, or the service grudging and inattentive.
In the event everything was done exactly as arranged with Sharon Blackgrove. The room looked beautiful, the flowers on the tables being some of the loveliest arrangements I have seen. The food was excellent and we received many compliments on it from our guests. The wines were just as we had hoped. The service provided by your staff was at once attentive and unobtrusive. Things really could not have been done better and this all pervading excellence made for our guests, and thus for ourselves, a totally enjoyable and memorable occasion.
Too often complaints reach to top at the speed of light while compliments, if given at all, are left in the foothills – which is a shame. That is why I have written to you.Roger Sainsbury
Re: Brians 70th Birthday Tea
Just to say thank you for your patience and co-operation in making arrangements for us and I am very happy to say that everything went off splendidly.The staff were helpful and efficient in all respects and ensured things ran smoothly.
The Snowdens were pleased with their rooms and enjoyed their stay.
We personally settled up on yesterday morning when seeing them off and I am waiting for the usual reaction when they discover the bill was covered-I think they were a bit uncertain when they asked but the receptionist dealt with it.
Trust your holiday choice has been decided and sure you will have a great time.Thanks again and best regards.Brian Woods and family
We had a great party – thank you so much. The team there were fantastic – send them my best wishes and thanksHope to be able to enjoy your hospitality again in the futureWith best regards
Dear Helen Mitchell
Lunch Party - Saturday 31st January 2009
I am writing to thank you and all those who helped to organise my lunch party, which passed off splendidly. Particular thanks to Adam for his most efficient and discreet management on the day itself.
My guests have been most complimentary about the food, the arrangements, and the venue - and we had the good fortune that the weather was superb, so that the younger members of the party could take advantage of the grounds.With best wishes
Re: golden wedding anniversary
Sorry for the delay in sending you this e-mail, but I would like to thank you for your help and guidance in organizing this event and for your correspondence. I was pleased with the way it all turned out. My family and friends were very impressed with West Lodge Park and all said how much they enjoyed their stay and would like to visit again, maybe for lunch or coffee, or even for their own event.
I was pleased with all of the rooms and the way that they were presented, so well done to whomever is responsible. We all found the staff to be courteous and friendly, so I would like to thank them all for their help, and to Georgina especially. The function room, with its two round tables beautifully arranged, along with the flowers, looked perfect.
The food, wine, and champagne, were also all so delicious, so many thanks to the chef and his/her staff for all of their efforts, it was all well appreciated.
From the moment you turn into the approach and along the tree lined driveway, before you even see the hotel, it feels right. Then you glimpse the hotel and its proportions and you realise at once
that this is the right place for all those important family occasions. I am so glad that we chose to hold our parents Golden Wedding Anniversary here, and we thank you all for our stay.
Dear Mr Beale
Re: My husband's surprise 60th birthday family tea
I just wanted to say what a wonderful service I received at the West Lodge Park Hotel last week. I had been let down at the last minute with a booking I had made at a different venue as they had had a flood, which made it impossible to accommodate us.
I drove into the hotel car park really expecting to be told that it would not be possible at such short notice. Your wonderful staff came up trumps. They were all most understanding, friendly and efficient. My husband enjoyed his surprise, and all the family guests had a wonderful time too. They were interested in the history of the house and admired the grounds. I was actually quite pleased that we had changed venue as the hotel was nicer, closer to home and had a superior menu. We are now looking at joining your 55club so that we can enjoy your hospitality on future occasions.Many many heartfelt thanks
Re: 70th Tea party on 25th January
Just wanted to thank you some much for your help organising my husband's 70th party - it was a great success. The room looked wonderful and all the staff were fantastically helpful - the service was impeccable.
Please let them know how pleased we were. Thank you once again for helping us have such a good experience.
We look forward to using the hotel again for future celebrations.Warm Wishes
Now that the big day has passed and the run-up, and aftermath, of Christmas and the New Year have gone, I can now write and thank you very much for all the help you gave me in organising my husband, Keith's 70th birthday luncheon party. Also the input given to us by Laura on the day.
Keith was suitably surprised and delighted, especially with all the extended family. All the guests have told me how much they enjoyed the event. They enjoyed the food (especially the dessert), the venue and were delighted with the service. Thank you. It was so nice to be able to retire to our room when everyone had gone, take our shoes off and slump!! We enjoyed a quiet evening with a drink and sandwich in the bar later on, and then watched TV in our room - very restful. Our best wishes to you and the hotel staff for a prosperous New Year!!Regards
Bartley 50th Birthday Party - Friday 5 December
Just to let you know that Mr Bartley rang up yesterday.
He was very pleased with everything and greatly enjoyed celebrating his 50th birthday with us.
Re: Miller Dinner Party 4th Dec
Mr Miller phoned to thank everyone re the above function and to say how wonderful everything was on the night, Mrs Miller had a great evening. The guests commented on the fantastic venue and excellent food – especially the dessert which was superb.HELEN MITCHELL
You must think me very rude, not saying thank you to you and your team for the wonderful day we had on Saturday 6th. I promise I did write, but to the wrong email, so big apologies! I thought it odd that you hadn’t replied!
We had the most wonderful day and think the hotel was truly excellent.
Re: Golden Wedding Anniversary 10th January 2009.
We held our Golden Wedding celebration with West Lodge on Saturday last, and it was a splendid occasion, enjoyed by all our family and guests, including Sir John and Lesley Stuttard, who I am sure went to check that his tree was still going strong.
The organisation was great with Sharon taking great care to ensure that all the arrangements went according to plan, which they did. We must mention the names of Georgina and her assistant Lauren, who worked extremely hard and were 100% efficient with their helpers in ensuring that the evening went off superbly. The kitchen staff and chefs must be mentioned for the great food which was served hot, something which must be difficult at present with the re-organisation of the restaurant area.
We have been coming to West Lodge now over three generations of ownership by the Beale family, and we can say without fear or favour that it gets better all the time,Ann and Peter
Re: Diamond Wedding Dinner - October 2008
We just wanted to say what a wonderful evening we had on Saturday. The food and service were excellent! The guests were very complimentary.
Thank you once again for your advice and support in arranging the event.Kind Regards
Mrs Bowley phoned to say they had a great time on Saturday - she kept repeating FANTASTIC FABULOUS EXCELLT WONDERFUL
Loved the food, staff were wonderful nothing was too much trouble. It was their first time at WLP, they will be coming back and certainly recommend us to all their friendsHELEN MITCHELL
Just a note to say a huge "Thank You" to you and all the staff at West Lodge Park for making our day so perfect, everything exceeded our expectations, the service and the food were both superb and everyone commented on them!Thank you again.
Dear Sharon, (October 2008)
This is just a little note to say thank you so much to you and your staff for helping to organise such a lovely event for Eno's Christening Party. All our guests had a great time, we have received many thank you cards and they all mention your great venue. All the staff were great, but I'd like to give a special mention to Georgina who was outstanding.
Everything was just how we wanted it, and the informal atmosphere was perfect. We loved our rooms also, especially the children, who had a bigger room then us!!
We are looking forward to our next visit, when hopefully we can stay for the weekend - without the kids!! Once again thank you so much.Sam and Nic
Thank you so much for the care you took to make sure our celebration lunch to mark our Golden Wedding went so well. Everything went just as well as we hoped it would. We were delighted.
Special thanks to Lauren and her staff, they were so pleasant and helpful. Three of our friends with significant anniversaries coming up are intending to celebrate at West Lodge, having been very impressed with everything. Our thanks to you all.Theresa and Henry Milbarn
Just a line to thank you and the staff involved with our birthday lunch on Thursday for all you did to make it such a successful event.
All our guests enjoyed their visit to the hotel, the grounds and of course its ambience. It was a truly happy reunion of family, friends and neighbours. With thanks and best wished to you allGillian and Valerie Watkinson.
Just a note to thank you for a lovely party on Saturday. I really appreciated the use of the bigger room which was perfect. The food was very tasty, but the portions were a bit big, and there was loads over. I just realised that there were no fairy cakes. I thought I ought to let you know, in case you need to follow up with someone. Your staff were really helpful and very attentive. The service and atmospere were super. Hope to come again.Regards
25th September 2008
Thank you so much for organising me and my 'Special Tea' on Saturday. Everything went according to plan and how clever of you to arrange such lovely weather for the occasion. I wish you and your family a happy, peaceful and healthy New Year.Regards
Apologies for the delay in responding but I had a few days away.
I should like to take this opportunity to thank you and all your colleagues for ensuring that we all had a wonderful time. Many of our guests were surprised
there was such a, "lovely and grand establishment on our doorsteps all the time".
I suspect you will be encountering some returning and repeat custom! On that note I should be most greatful if you would send to me, via e.mail if possible, a copy of your events diary, jazz evenings etc.Thank you once again
Apologies for my delay in writing.
My sister-in-law had a 60th birthday celebration in the restaurant of the hotel on 10/2/08. I just wanted to say a really big thank you to the staff who could not have been more helpful, kind and efficient both in helping us book the meal and in serving us on the day. We all had a wonderful time and it will be a very treasured memory.
My husband and I had our wedding reception at the hotel in 1994 for which again the hotel gave us a wonderful service and beautiful happy day. Do pass our thanks on to your staffGill Broster
Re: Wedding Anniversary Lunch
We have just returned from a few days away, so belated thank you for organising our anniversary lunch in the King Charles room on 6th July. Everything went smoothly as planned and we were delighted with the food and surroundings.
We found out afterwards that some of the guests has held their wedding receptions at West Lodge many years ago, and ones grandfather had lived in the gate-house whilst a chauffeur.
Very many thanks for your help and assistance and we look forward to many dining occasions at West LodgeYours sincerely
Dear Ms Loasby
Re: Birthday Celebration
Thank you for your letter of 1st July with the welcome – and unexpected – enclosure of a cheque for £42.30 as refund.
I should be grateful if you would allow me this opportunity of asking you to convey to Sharon and the entire staff involved in our birthday party our thanks for what they did to make the occasion such a success. Everything – small and big! – went as planned and expected, some even better. The food was delicious, well and quickly served. Please tell your chef of our appreciation of it. We had a similar celebration at your hotel ten years ago and we were delighted that your standards have gone up even further in the meantime. If and when a similar occasion arises we shall want to come back to you.Yours sincerely,
Saturday 7th June 2008 - Smith lunch party
I would just like to convey to all concerned at West Lodge Park what a fantastic time we had, food was excellent and all the staff were very helpful. The whole event was "just perfect" and I could not see how you could have improved on anything.Regards
During the month of February my wife and I were looking for a suitable venue to celebrate our 50 years Golden Wedding anniversary. We visited West Lodge and we were impressed by the Hotel and the beautiful lgrounds.
We entered the hotel being greeted by Grant the doorman. This proved to us both that we had found what we required. His beaming smile and cheerful greeting was a great start. From then on everything was perfect.
At reception another smile. After explaining our purpose they contacted Helen. In a matter of minutes Helen arrived and produced menu's, prices etc. Needless to say we booked the John Evelyn room for the 22 March 2008. Further arrangements were made through Sharon and we left a deposit.
Our day arrived and thankfully so did our guests. From then everything was perfect. The food, the wine but most of all the staff. Their pleasant attitude and friendliness was a great advert for West Lodge. To say the day went well would be an understatement. It was exceptional.
On behalf of our guests thank you for an outstanding day. On behalf of my wife and me I would like to thank everybody for making our 50 years anniversary a really Golden occasion.Yours sincerely
Dear Helen & Dave, (Jan 08)
Thank you so much for the wonderful 60th - the birthday boy was so surprised and loved it! Adam was a star to!. Hope we can use you again.Lydia Safir
Re: 40th Anniversary Lunch Party - Sunday 18th Nov 07
Cliff and I would like to thank you for all your help in arranging our Anniversary lunch to celebrate our 40th.
From the moment we entered West Lodge, the welcome was very friendly, the room, tables and especially the staff who looked after us were fantastic. The whole day was appreciated by our guests who thought the food, venue and attention to details were just perfect (Cliff and my sentiments exactly).
Thank you for making our day 'special' and hopefully if my daughter decides to get married next year we will be returning to West Lodge Park.Yours sincerely
Dear Mrs Mitchell (Nov 07)
My husband and I would like to thank you and your team for making his birthday lunch party so very special for us and our guests. I had intended to write this letter first thing this morning but this has proved to be impossible since I have had a constant stream of calls from our guests all thanking us for a wonderful party and commenting on the first class service provided by your excellent staff.
I cannot emphasis enough how courteous and professional Adam, Pat and Lauren were throughout the day. They met our every need and always with a smile. Could you please pass on our thanks to them as well as those members of staff who we did not come into direct contact with but without doubt worked tirelessly in the background.
May we also extend our thanks to you for all the organisation and planning that went on before the event and which resulted in such a wonderful and unforgettable day.
The hospitality offered by the West Park Hotel has again exceeded our expectations and we look forward to celebrating many other special occasions with you. I do hope that some cake was left for you in a specially marked container as I had requested.Yours sincerely
Just a note to say a very big 'Thank You' to you all, for the hard work and professional efficiency, and the tireless hard work, in making sure my 'Black Tie' 40th Birthday Celebration on Saturday 3rd November, the whole event went off better than I could have ever imagined.
The hotel location and the overall ambience of the decorated John Evelyn suite together with the care of all our guests created a unique special and exciting venue and party.
This all created a wonderful and memorable party and weekend for all concerned. Again please pass on my thanks and congratulations to all those who worked and helped to make everything happen, by looking after all my many guests who stayed for the weekend and also looked after a large group of excited party revellers.Lawrence Gray
I am writing to express the great pleasure of myself and my guests on the occasion of my 70th Birthday Party on the 6th October. Everyone commented on the venue in such a lovely setting and how much they enjoyed themselves. Every thing went like clockwork and looked wonderful. Richard and his staff were most helpful and pleasant and I managed to congratulate your chef Wayne after the lunch, but would appreciate it if you could let him and his staff know that my guests thought the food and in particular the lamb was superb. Someone said they had never eaten such excellent lamb. It was a most happy event, I couldn't have made a better choice of venue to celebrate this significant occasion.Yours sincerely
We thank you (and your colleagues) for a really memorable occasion. Everything was excellent, and we had nothing but praise from all of our guests. We will have lovely memories of our Golden Wedding with our family and friends. Hope to see you soon.Sincerely
I had to write to say what a fantastic day I had. The room and the conservatory looked marvellous with the sun shining, the food was incredible everybody said the presentation and the taste were second to none and the staff were very friendly and helpful.
All my friends who had never been to West Lodge Park before said what a great venue it was.Regards
Michael and I just wanted to say a huge thank you to you and your team for doing such a great job and making our Silver Wedding Anniversary such a special day.
Please will you thank everyone involved especially the manager who looked after us on the day for making it all go so smoothly.
It has been a very hectic few weeks with our daughter coming over from Australia for the function and our other daughter giving birth to our second grandson on Monday!
I have attached a photo of Michael and I with our daughters, son in laws and 2 grandchildren taken in the lovely grounds of the hotel - we were so lucky that the rain held off till late that afternoon!
Many thanks to you all again.
I just wanted to say a big thank you for Saturday which we all enjoyed so much, It was just as we wanted it. Please extend our particular thanks to the lady who looked after us during the afternoon, nothing was too much trouble and she was very attentive. The food and surroundings were lovely and even the weather didn't spoil the day!Thanks again
Joseph's Bar Mitzvah party
Hope you're well.
Sorry it's taken me a few days to send this email but we're still recovering from Joseph's Bar Mitzvah weekend!
We just wanted to say a big thank to you and everyone who helped organise and run the party on Sunday.
Will and all the staff on the night were brilliant. They were really helpful and went out of their way to make everyone feel welcome.
Please also thank the chef and kitchen staff as the food was lovely. We have had many, many messages saying how good the meal was.
All in all, we had an absolutely fabulous time from start to finish. The only shame was that it all went by in a blur.
Thanks again.best wishes,
Just to let you know the Party was a great success - and your staff, without exception, were wonderful - all the arrangements worked very well (& of course the weather was perfect.) Food excellent (more than enough brown bread for the smoked salmon!) and the vegetarians were very pleased with their red onion tart- and I think your staff were very kind & fetched one more vegetarian lunch for a guest who suddenly decided not to eat meat! Altogether everyone - from Andrew the Manager, to all the girls, and the Hall Porter who helped with the wheelchair, were so kind and helpful; a lot of my guests commented on that.With love and thanks - Jo K
Just a note to say that Mrs Sigler rang this morning to thank us for a wonderful dinner yesterday in the John Evelyn Suite
‘Excellent service – food beautifully cooked, especially the fish - and also the summer pudding was divine’
‘the young man who looked after us on the evening was excellent too’Sue
Thank you so much for all your help in organising our celebrations for Francesca's Bat Mitzvah party.
You were very supportive and helpful throughout and made some really helpful suggestions.
We had the most fantastic evening and all of our guests said how much they enjoyed it.
You more than played your part in making the evening a success.
All of the staff were extremely professional and helpful; and Gina did a really great job making sure that everything flowed seamlessly.
Please pass on our thanks to everyone involved.Kind regards,
Peter and Michele
Just to say a big thank you to you, Will and all at West Lodge Park who contributed to the great success of my "special" birthday party today. Everything went to plan, the catering was excellent, and your staff most helpful and accommodating. The sun even shone for most of the afternoon! All our guests thoroughly enjoyed the party.
I regret that we overlooked leaving a gratuity as a thank you to Will and his waiters and waitresses. Please tell them that when we settle your account we will enclose something for them.With many thanks once again, and kind regards
Just writing to express our sincere thanks for your help and useful advice given to us for our Golden Anniversary celebration on Sunday 31 July 2011.
We were very pleased with all the arrangements made and feel we couldn’t have chosen a better venue.
It was a very enjoyable occasion and, of course, the good weather on the day was an added bonus.
The service provided by the staff was faultless, and a special mention must be given to Adam, the Operations Manager, who ensured that things ran smoothly.
Thank you again Sharon, and our very best wishes to you, West Lodge Park, and its staff.
With kindest regards,Yours sincerely,
7th May 2011
Just a note to say how delighted we were with everything yesterday. It all went really well. The room looked so pretty for the ceremony and was then transformed once more when the tables were set up.
The meal was lovely and all your staff were most helpful and attentive – especially the young lady who was ‘in charge’ – I’m afraid I can’ remember her name but she was great and very helpful. It was just a shame that my husband had obviously picked up some stomach bug and was feeling really unwell. At one stage I thought he might not even make it but he got there albeit feeling really under the weather and barely able to eat!! Meanwhile even the sun came out at the right time and we were able to have the reception in the gardens so we felt really lucky.
Emily and John are now on their way to Wales for a couple of nights break and the rest of us are recovering.
Many thanks for all your help and guidance which were invaluable and you made the whole process very straightforward and stress free!!
13th March 2011
Greenberg Family Celebration
Dear Ms Blackgrove
I'm writing to express our grateful thanks to you and your colleagues for helping to make our celebration yesterday so happy and memorable. Everybody had a wonderful time, and had nothing but praise for the quality and kindness of the service we received. We all also enjoyed the food very much, and I would like to extend my particular gratitude to the chef for making me a delicious, sugar-free dessert.Best wishes
22nd Jan 2011
I just thought I would send you a quick note to thank you for the wonderful lunch you arranged for us on Saturday. Every guest, myself and Maxine included, commented on the quality and quantity of the food. In fact, some of our guests managed to go back for 'seconds' (god only knows how!) but, by the end of lunch, we were all totally full.
I am afraid I didn't catch the name of your manager looking after us, but he did a superb job in co-ordinating the lunch, so please convey our heartfelt thanks.
Although this was the first time we have visited your hotel (even though we have lived locally for over 4 years!), we will have no hesitation in coming back for dinner or afternoon tea.
Sharon you, and the hotel staff, have done a magnificent job for us, and we thank you all very much. Please accept our gratitude.Kindest Regards
Rosenfeld Afternoon Tea - Sunday 14 June
The following message from Kim Rosenfeld was left on my ansaphone yesterday: “Thank you very much – it was all perfect on Sunday – really super. It went off very well and a great time was had by all!
Thanks and well done to everyone involved.
Re: Levene Tea Party 21st Dec
Mr Levene phoned to say thank for a wonderful tea party. He said all the staff worked extremely hard to make sure they have a lovely afternoon. They also managed to have an enjoyable walk around the grounds.HELEN MITCHELL
Dombrowsky Afternoon Tea
Just to let you all know that Mrs Dombrowsky rang to say a huge thank you. She said that Lauren / Nicky and all the staff couldn’t have been more helpful – whatever was required was served without any fuss and with a smile - perfect. The whole afternoon was absolutely wonderful and she would have no hesitation in recommending the hotel to anyone. Well done again to all.
I just wanted to drop you a line to thank you so much for all your help in organising Saturday’s lunch.
It was absolutely perfect – the room looked lovely, the food was superb and the waiting staff and management were excellent.
We really couldn’t have been more pleased with it. I would be most grateful if you would convey our thanks to all those who had input in the day and helped to make it special for us.Thanks again.
Mrs Levy would like to thank Sharon Blackgrove and all members of the team for a marvellous afternoon, the service was great, food good, flowers lovely and of course the weather was great.
Mrs Levy also wanted to mention Lauren – she was absolutely brilliant, she was a star.
Thank you for looking after us so well on Saturday, we all had a lovely time and the hotel looked so pretty with the Christmas decorations. Please also pass my thanks on to the rest of the team.
Please can you pass on our praise and thanks to all of your staff for making my husbands birthday celebration so enjoyable! Our large family of 13 who attended on Saturday (19th October) all commented on how wonderful the service was. Nothing was too much trouble (including adding an extra two people to the table at the last minute!).
Our waiter, Sam Chamberlain, was particularly helpful and polite.
Please do pass on our thanks, we have always loved visiting the hotel and restaurant, and will continue to recommend it to all.
Kind regards, Mrs Angela Harris
The above guests Tony and Mary called yesterday and today to say:
Thank you very much for a most enjoyable Sunday Lunch!
We spent lunch time in your restaurant yesterday and had a wonderful time. Lovely surroundings and excellent food. We also wanted to say how professional Patrick was (who brought our food to us).
We shall certainly recommend to friends.
Dear Mr. Beale
On the recommendation of two Americans who stayed at your Hatfield facility last week, I brought an 83-year-old friend of mine to supper. We arrived before the start of the evening dining following a tiring walk around the grounds of Hatfield House. Alexander, the dining manager?, welcomed us and promptly sat us down, provided menus, ice water, and said that whatever we wanted he would produce from the kitchen.
His attention to detail and his consideration for my traveling companion went above and beyond what anyone showing up at the odd hour could expect to encounter. The word, gracious, comes to mind.
Thank you for employing him!
I forgot to add that your food was as delicious as my American friends had indicated (we were all attending a conference on GB Shaw at Ayot St. Lawrence).
So...my new advertising slogan for you is...
"Make mine a Beales!"
Dear Mr. Seward
I would just like to comment on yesterday evenings events. We were eating in the restaurant in the evening and it became very busy which was unforeseen, due to the weather. The staff were very apologetic and worked very hard to maintain standards.
We thought it was very rude that some customers were dissatisfied and rude. Peter was trying hard to deal with everything. We have been coming here for a long time and have had many functions here through our family. The staff here are exceptional, friendly and polite. We know their names from Matthew, Peter, Lisa (your function young lady) to Dawn in housekeeping.
Please pass on our thanks to them for making our stay here always a pleasure.
People are quick to write in with a complaint but I would like to do the opposite!
My daughter recently got engaged and last Sunday we invited her prospective in-laws and their close family to join our family for Sunday lunch at West Lodge.
I cannot express how impressed everyone was with the whole experience. The food, service and general ambiance was superb. I had requested, if possible, a round table which we had. However, it was my fault entirely that the table was laid for eight people when in fact I had miscounted and there were in fact nine of us! Without hesitation or any fuss an extra place was quickly set up and all was well.
I have just received a thank you note in the post from our guests and their words were “Thank you for an exceptional Sunday lunch.........”.
Please pass on our appreciation to everyone concerned.
We have, on a number of occasions, enjoyed lunch, dinner and afternoon tea at the restaurant but this occasion was very important to us and you didn’t let us down!
Angela and John Walsh
Below is Patrick the waiter who "made" our dining experience!!
Despite being rushed off his feet he never failed to excel in his work. Your staff are so well trained!
Patrick the waiter is exceptional he even rushed out with my shawl I left behind! I congratulate you on such a superb hotel with great history!!! Thank you.
Dear David McIntyre,
My husband and I had a wonderful experience in the Mary Beale Restaurant today - the food was delicious and well presented and the service was impeccable and very welcoming. We extend our appreciation and thanks to you and your colleagues and look forward to returning to Lodge Park Hotel which has over the years become a special place for us.Kind regards
Dear Beverley Doidge,
Thank you for your prompt response to our daughter's email in respect of lunch on Saturday 9th February. It was apparent that the staff were experiencing difficulty coping with the number of guests and consequently the service fell far short of the standard that we have come accustomed to over many years of dining in the Mary Beale Restaurant.
We returned to West Lodge Park Hotel with a friend for a bar lunch on Wednesday 13th February and were delighted with the friendly greeting and the polite and attentive service from the staff and the excellent quality and presentation of the food.
Obviously Saturdays experience was an aberration but unfortunately it occurred when our daughter and son-in-law wanted to treat us to a special occasion. We very much appreciate and thankfully accept your offer of a complimentary dinner or lunch for two. I will forward a copy of this email to David Seward and book the meal.Kind regards
Just a note to say that we had a fantastic evening at WLP with our friends last night. The restaurant and bar were full and the place was buzzing. The food was quite simply superb and the service from Matt, Pete and his team first class. A truly lovely evening.Bev
Age UK Hertfordshire Charity Auction
I just want to thank you for helping me out of a big hole on Friday, and replacing the lost voucher.
I also want to tell you that we were hugely impressed by the quality of the food and service – and we are not easily impressed! The food and presentation were just fabulous. We had the scallops and then the fillet steak, and a brilliant red wine from Eastern Australia. The Hazelnut praline soufflé was to die for, followed by really good coffee and home made chocolates - wow! Our waiter was a very charming Greek chap with a lot of style…
We will definitely be back, and will take advantage of some of the special events and offers coming up.Thanks again, Philippa Le Marquand - Palm PR
Sunday Lunch yesterday
Dear Ms Hendon
Thank you for making all the arrangements for my wife's celebratory lunch yesterday. Everything was just as we hoped it would be and all our family commented on the good food and in particular on the friendly and helpful staff. On our behalf can you please thank all those involved who helped make the occasion so enjoyable.Many thanks and kind regards Lyn Butterworth
Despite a bad start when our booking for lunch on Monday 8th October had not been noted, I write to say our lunch for my party of eight persons was excellent. The food was first class so our thanks to the chef and kitchen staff and likewise the waiters and bar staff. We couldn’t fault the whole occasion and the lunch was most enjoyable.Sincerely Mrs. McCarty
Dear Mr Beale - I was playing in the MCC golf day at Hadley Wood today,arrived early from Colchester,and called in on the off chance to see if a non resident could have breakfast.
Your hotel is an absolute delight and I took time to have a good look around the grounds and hotel.Your staff were most welcoming,and the quality of the breakfast and service was of the highest order - the whole experience was as good as I have witnessed anywhere in the UK.
In my working life I was Sales Director for Skandia,in the UK and internationally,so have witnessed many hotels in many parts of the world,so I complement you on your achievement - and long may it remain a family business.!Regards,
RE: Restaurant reservation
Dear Lauren – thank you for your help to make our lunch really special yesterday.
Matthew and his team looked after us superbly and they made it an extra special occasion for us.
Now we have “discovered” your hotel, I am sure we will be returning many times in the future.Kind regards
Dear Mr. Beale
All too often in the present day many contacts from the public can be of a negative nature - not to your organisation though, I’m sure.
I am writing directly to you to congratulate you on the service we received at West Lodge Park Hotel yesterday, Monday 21st May.
It was on the occasion of our daughter Fiona's 21st birthday. She is studying for exams and is currently very stressed, so we decided to come, as a small party of six to have a 'bar' lunch and wine to cheer her up.
On Sunday I called in to check the details for doing this. We were invited to book a table for six in the dining room and on Monday morning I brought along a cake, balloons and table sprinkles. The young ladies were excellent with their pleasant responses and nothing was too much trouble. Mr. Croxford make our lunch very special, even providing lovely bread before we ordered, put the wine into an iced cooler and was just wonderful! Although we did not have a full lunch from the menu, we were Fiona felt that she was made to feel special.
25 years ago, Andrew and I were married and had our reception at West Lodge. On 8th August 2012 we hope to return for lunch to celebrate this occasion, maybe even staying the night. So you see it West Lodge has a very special place in our life.
The personal service was just wonderful, and would appreciate the staff being praised for this.
Just to let you know we had a fantastic meal last night at West Lodge. Thank you so much for the complimentary wine, I did not expect that, but it was a very nice surprise and very generous of you - although I think I had one too many judging my how my head feels today, but thank you again.
The meal was lovely, every course being delicious. Service was very good with Kamel being very polite and charming.
The soufflé was to die for (I don't normally eat desserts), and my guests loved the variety of breads.
I hope you also had a nice evening, you looked very dapper in your denim's.
Have a nice weekend.Valerie
I felt that I had to write a short note to say how much Rosemary and I and our guests really enjoyed our lunch at West Lodge Park on Sunday.
Thank you also to you for arranging it all – the champagne went down very well with our desserts! Would you please pass on our grateful thanks to all your staff and the piano player.
We are now away for a few days in the New Forest but hope to see you on our return.Kind regards
As mentioned two female friends of mine, both with their own businesses dined at WLP on 7th March for dinner. They have both been to the hotel several times previous, but on this occassion they mentioned how superb the food was. They also got talking to another large group dining next to them and one of the ladies mentioned that she eats out frequently and was very impressed with the standard of food at WLP saying that it has been a long time since she tasted food so good.Valerie
Thank you so much for a wonderful tea yesterday - you always provide the very highest standard in every way - THANK YOU!
Thank you again Matthew and my very best wishes for Easter.Gillian
With this letter I may as well include a few comments regarding the dinner I enjoyed at West Lodge Park. For appetizer I had the “dessert” cheese assortment. The waiter noted that one cheese in particular he thought excellent – and he was quite correct! The one with Avalon in the name was terrific, it certainly crowned the selection. The main course of chicken curry I found one-dimensional – better move on. For dessert I ordered the banana soufflé, and this proved to be the finest example of such a dessert that I have ever eaten! Both the texture and banana flavor were superb – the accompanying butterscotch sauce was superfluous.John Edmonds
January 31st 2012
To: Head Chef - West Lodge Park
Re: The ‘Burns Night Dinner’ on Friday, January 27th 2012
I enjoyed the dinner immensely. It was perfect – the best meal I’ve ever had at West Lodge Park and the best meal I’ve had anywhere during the past few years. Congratulations!
The hot courses were hot, not lukewarm as is often the case in restaurants.
The dessert with the delicious shortbread was a delight. Also, the pieces of fudge served with the coffee – very tasty!
I often come to West Lodge Park and shall be there again on Friday March 23rd 2012 for the ‘concert diner’ evening with two friends.
With best wishes for your future as a chefFelicity Millward (Mrs)
Well, everyone had a tremendous time at Mary and Daniel's wedding and I had a lot of very favourable comments about the quality of the rooms and the grounds at WLP and the helpfulness of the staff, etc. So it was good to hear that they were all so comfortable in the hotel.
As for the brunch, it was a great success - a total of 49 in the end and everyone tucked in, once the younger ones had been dug out of bed. The food was excellent and again, as of course I expected, Matt and his staff were very attentive. He was in fact ready to start by 10.30 but it was about 10.45 before people drifted in. Afterwards we gathered outside on the patio to chat before leaving and also to throw rose petals over the married couple - see attached. We are seeing Tony King tomorrow evening so I'll tell him too how well it all went.
Thank you so much for all your help in sorting out all the details with Mary and then with my sister Christabel - it meant that everything went without a hitch. Hope you have had a good break - we fly back to Ceret next Monday where it should be a lot warmer than here!Kind regards
Dear Mr Beale,
My friend's and I would like to thank you very very much for the wow night we had at our boycott ball. From the moment we arrived, we were made to feel like princesses. Samuel our waiter was fantastic, and Paul the piano player granted all our requests. The food was outstanding and had empty plates after each course. Thank you for turning a major disappointment at another venue into a wonderful memory.Kindest regards
2 July 2011
My guest and fellow foodie Elizabeth and I attended the Gourmet Dinner on Friday evening.
We want you to know how very much we enjoyed the evening. The meal was faultless, each dish perfectly cooked and presented. It would be impossible to choose one dish above another for special praise. (Though I want the recipe for the little zucchini dolmas,canapes). How did he get them so succulent?
The wines presented to accompany each dish were all very good indeed and Dougal effortlessly pointed us in the right direction with his easy manner. It was nice to have Anthony Browning around too.
We have always been impressed by the quality of your front of house staff, mostly young, always helpful, polite and forward thinking. I would say that you are very lucky but I know that good service only comes with good training. So Congratulations.
Our thanks to David, Matthew and Wayne and their teams, not forgetting our favourite pianist Paul for creating a happy & memorable evening.Yours sincerely
23rd May 2011
Thank you so much for the generous donation of a three course lunch at West Lodge Park for two people.
We had a wonderful day yesterday and raised £2430 for the North London Hospice
Please convey our thanks to Andrew BealeYours sincerely
To Whom It May Concern:
On Thursday evening, 6th January, my family and I had dinner at West Lodge Hotel to celebrate the birthday of my younger daughter.
The restaurant team conspired to make this a very pleasant experience, not just for Lucy but for us all. The food was impeccably prepared and graciously served. The dialogue was helpful and entertaining and the ambiance was delightful.
Please convey our thanks to them. We’ll be back.Stephen, Julia, Amy and Lucy Elston (Enfield)
To Mr Beale and to all staff in Mary Beale Restaurant
Wishing you a very merry Christmas and a happy New Year and thanking you for exemplary and friendly service and delicious meals in your lovely restaurantFrom Christine M. Nickson (a grateful customer)
Dear Mr Croxford
I would like to than you and your staff for the excellent meal that my family had in your restaurant on Sunday
The lunch had been planned as a celebration for my 80th birthday and I could not have wished for a more pleasant occasion.
We all appreciated the varied menu and everyone remarked how much they had enjoyed the meal they had chosen.
The service was efficient but unhurried and that also contributed to the pleasing atmosphere.Thank you again
Monday 8th November 2010
I have endeavoured to write a review of the Mary Beale Restaurant but whatever I enter on Trip Advisor it will not interrogate. We lunched at the restaurant yesterday, with friends and wish to advise you that we had an excellent good value lunch, enjoyed a good bottle of wine, in most pleasant surroundings and attended by excellent and pleasant staff. We would not hesitate to visit again and to recommend to friends and colleagues.Kind regards,
12th September 2010
Personal thank you cards will be in the post to you but I just wanted to write before they arrive to say thank you so much for providing such a wonderful evening for us all to enjoy for Gill’s 21st Birthday celebrations. We had a tremendous time, everyone thoroughly enjoyed themselves.
Preparations with Sue Dixon went very smoothly and the idea of pre ordering meant that everything ran very smoothly. The food was delicious, the location of the table superb and Matthew and his team worked very well – they were so attentive to every detail and very co-operative regarding table decorations, cake cutting requests etc and even programmed the piano to play Happy Birthday at the right moment! Please pass on my thanks to Sue, Matthew and the team.
My sons and their respective wife and fiancé (very soon wife to be – 23rd October this year) were very impressed with the Hotel - as were the other guests - and expressed an interest in staying over some time when a special occasions arises.
Gill said that it had been a brilliant evening and I know it will hold many memories for her – she has already put the photos are already on facebook!
So thank you again Andrew for your generosity and hospitality – both very much appreciated.
Look forward to seeing you again soon.Kind regards
As part of our recent Ruby Wedding celebrations, we brought our children and grandchildren to lunch at West Lodge Park last Sarturday and stayed overnight and want to thank the staff who made our stay so comfortable and enjoyable. The chef produced exactly the food requested for the children at lunch time, which meant the adults could relax and enjoy the usual excellent menu. I don't know who produced the jam sandwiches at tea time for 3-year old Alexander, but they were the best ever! We all appreciated the comfort of the rooms and the standard of service in the restaurant and bar, helpful but not fussy. We took full advantage of the grounds, the arboretum and the croquet lawn and came away relaxed after a splendid breakfast.
On 3rd August 1970, our wedding buffet lunch at West Lodge Park cost 22/6 a head. Prices have gone up just a bit, but you do still give value for money.
We look forward to our next visit!John and Marilyn Gerry
My wife and I would like to thank you for all your help and attention you have given us over this weekend. You made our first anniversary so special and memorable.
Thank you again for helping us with all our special food requirements. We know it was not easy but you made it seem so simple and for this we are most grateful.
We wish you the very best for the future.Benjamin and Rose Worcester
Testimonial - 26.7.10
‘My wife and I and our three guests enjoyed a superb meal in your restaurant last Friday. We all thought the food was of high quality and its presentation was most attractive.
We have eaten at your hotel on many occasions over the years and I can honestly say that Friday’s lunch was the best meal we have had. Will you please pass our thanks to your chef and to his excellent team.’Deryl Tandy
23rd July 2010
Dear Mr Beale
Following a complaint which I made to you last year, details below for ease of reference, you kindly offered me a West Lodge Park afternoon tea for four free of charge. I finally took you up on your offer and had afternoon tea on Friday 23 July, which was arranged by David Seward.
I just thought that I would let you know that we all had a lovely afternoon tea and everything was as we had anticipated it would be on our previous visit.
All of your staff were welcoming, courteous and attentive from the moment we stepped into the hotel and the dining room was as you would expect it to be - tidy and clear of used crockery etc. The waitress checked several times to ensure that we had everything that we needed.
Thank you very much for your kind gesture which is very much appreciated and has restored our faith in West Lodge Park Hotel.Kind regards
Keane/ Beale family lunch Sunday 27th June 2010 West Lodge Park
Thank you..for the wonderful lunch at West Lodge on Sunday. It was an absolutely wonderful occasion and so good to catch up with everyone. Thank you also for arranging for us to stay at West Lodge. We loved our rooms and very much enjoyed dinner in the restaurant on Saturday night. The staff were all delightful and extremely helpful. All in all, it was a fantastic and very relaxing break and I particularly enjoyed your guided tour of the Arboretum!Sara
Keane/Beale family lunch Sunday 27th June 2010 West Lodge Park
Thank you so much again for all your hard work organising the Beale/Keane lunch at West Lodge Park. It was really so lovely to see everyone and in such a picturesque setting. It was perfect. We spent a lovely weekend at the hotel. Everyone was so friendly and helpful. Thank you so much for your generosity – the rooms were very comfortable and suited us perfectly.Alexander, Tess, Tabitha and Gemma
Afternoon tea at West Lodge Park 11th July 2010
Just to let you know I had an absolutely wonderful time at West Lodge Park yesterday. As you know it was for my Mum’s birthday and was a complete surprise for her.
My sister, Brother and I arrived a little early to make sure we had a table on the terrace and were greeted immediately by Adam, he knew exactly what we were there for and seated us straight away. The afternoon tea was absolutely gorgeous and we all had a great time. Everyone was so attentive.
My Mum and Dad would also like to pass on their thanks for making this day so special.
Please could you pass on a massive thank you to Matthew and Adam who made the day that much more special.
Also a big thank you to you DaveClare Markham
29th May 2010
Dear Mr. Beale
I wanted to thank your restaurant team, in particular Sean (or Shaun?) who organised a treat at an afternoon tea gathering today.
My sister had a special birthday this week and planned this little gathering which sadly I was unable to attend. However I had an idea and picked up the telephone, Sean was very happy to see to it that a bottle of Champagne was presented to the table, he knew exactly what to do.
I've just had a call to tell me how lovely it was, and how attentive everybody had been.
Well done all, and many thanks indeed!With very kind regards
18th May 2010
Just a note to say how much Ali Nafarieh and I enjoyed the concert dinner on Friday 14th May 2010.
The dinner was superb. Congratulations to the chef ! The music played by the two pianists was most enjoyable – great fun !
It was nice to see you again looking well and also nice to meet your parents again too.
I hope West Lodge Park gets lots of business this year. Maybe I’ll be at another concert dinner later on this year.With best wishes Felicity Millward
8th May 2010
Dear Mr Turner
I just want to say thank you for the wonderful evening last Saturday. The food was fantastic and every course went back with empty plates (amazing considering that six of my party were teenagers). The staff were extremely friendly and the overall experience made Eve’s confirmation all the more special.
You made all my guests very happy and for that I thank you sincerely.Regards
Last Saturday evening I was enjoying a pleasant evening’s drink in your Cocktail bar, as indeed we often do, when I was approached by a young gentleman from reception who informed me that he had been advised by a coach driver that I had left my headlights on and was at risk of having a flat battery. I at once went to the car park, turned off my lights, thanked the coach driver and returned into the hotel and went to thank the gentleman who had informed me of the situation. He then said that if I had any problem starting the car when I and my friends left I was to come and see him and he would either assist in starting my car or arrange to get us back home.
I thought this was quite outstanding service and kindness and an excellent example of why your hotel and it’s staff are so highly regarded by local residents. West Lodge Park is exceptional for its style and ambience which it has maintained for many years and is the reason why my family has held all its functions there over so many years, my father having known Mr Edward Beale quite well. May I also say how delightfully we are looked after by Guido at all times.Yours sincerely
My wife, Diana, and I stayed overnight at your delightful hotel at the weekend, preparatory to attending a funeral, after which a part of about fifteen accompanied us back for sandwiches, cake and tea arranged via your restaurant. May of the guests were elderly and both they and we are very grateful for the kind patience and support shown by your staff.
We have stayed at West Lodge three times fairly recently - tempted by The Times' offer! - while visiting family in Barnet and have, each time, been greatly struck by the friendliness and charm of your staff. It is a testament to your style of management that, regardless of age, all those with whom we came into contact exhibited the same standards. You, and they of course, are to be congratulated in maintaining a standard that one experiences less and less elsewhere.
West Lodge has been known to us since we were both young (now a long time ago!) starting with 18th birthday party celebrations et al and, although we mourn the loss of the lounge, whilst recognising the commercial imperative, it is a joy to know that it remains a haven of charm and tranquillity. Especially remarkable given the enormous changes that have taken place in the surrounding area. Please convey our appreciation to your staff.H Gerald Keen - Poole, Dorset
Meal on 24 June 2009
We wish to record our thanks to restaurant staff/manager for the lovely meal we enjoyed yesterday evening for a friend's 50th birthday celebration.
The venue as always was fantastic. The food was lovely and very well presented but above all we were so impressed by the professional, friendly and extremely helpful service by those serving food and also the manager in ensuring everything went well. In days when customer and service don't seem to be words that go together it is extremely heartening to be on the receiving end of such excellent customer service that went above and beyond expectations to ensure that the birthday meal went well. It was a great evening and we'll definitely be back!
Thank you very much indeed and I do hope our written thanks and comments can be passed on to those concerned.Best wishes
We are back home after a wonderful fortnight's journey in Britain!
We managed to drive a total of 1100 miles from Heathrow to Herefordshire and then all the way to the Lake District, to Derbyshire and then back to London and to the highlight of our trip, your West Lodge Park!
Your hotel exceeded all our expectations - David McIntyre had chosen us the spacious executive room with a beautiful view and all the finest facilities including that huge television screen and the comfortable chairs!
The dinner at your Mary Beale Restaurant was a really memorable experience.
My personal wishes about the gluten-free choice were complied with no fuss at all, and the food was just heavenly!
The park surrounding West Lodge Park is amazing - to have such botanical rarities normally provided only by universities or large communities and cities is a unique treasure! And in spite of being within the Greater London area and in reach of the London Underground your hotel was so quiet at night that we all had a good night's sleep!
Thank you very much for allowing us to have such a wonderful experience and our friend Allan Hopf is joining us thanking on his behalf!
I enclose a photo taken by of your polite staff during our dinner:
Raija, Risto and Allan enjoying the superb meal!
We have already told many of our friends about your fine hotel and its restaurant highly recommending your services!With best wishes,
Dave (General Manager)
Re: Mr Howard:
I had a message from reception to call Mr Howard this afternoon regarding his experience at the hotel. I spoke with Mr Howard who proceeded to tell me how wonderful his stay was over the weekend, that Ryan, Matthew and Paige in this restaurant had been fantastic and Adam was great at check in. He said he only lives around the corner and he and his friends will defiantly be coming back as the food, service and surroundings were so great.
I will pass the message on to the relevant staff.
I was fortunate enough to be treated to your Mothers Day Lunch by my daughter and son in law.
I am writing to express my appreciation for the whole event. The lunch was perfect (for all 7 of us). Your staff were kind and helpful and the general ambience could not be bettered.
Thank you all for making our day so special and enjoyable.
I am now a grandmother myself and I used to bring my Mother to your hotel for Afternoon Tea in the 1960's, it being one of the few elegant places that served Afternoon Tea.With Thanks
Mr. Gilby called. He and his wife are regular visitors to West Lodge Park often coming for Afternoon Tea and twice a month on a Saturday evening for drinks in the bar. He just wanted to speak to you to congratulate you on the new Mary Beale Restaurant and Bar Terrace. They think it looks fantastic. He also said how very nice all of the staff are here and that is a great reflection on yourself.Bev
I would just like to commend your staff at Hatfield having enjoyed a Tea for my Wife's Birthday on Sat. 28th March.
When organising this a few weeks ago, I was impressed with Reception, then with Linda Purton who looked after me whilst Amy was with another client, and who I knew from my firm's dealings at the old BriggensHotel, and particularly with Amy Tregidgo.
My Wife thoroughly enjoyed the afternoon, as did all the other Guests, and the setting and food etc. were really first class.
We also lunched at West Lodge on Fri. 27th, and the new restaurant is certainly first class, as was the food. Please pass on my thanks to all who made Sat. a really happy occasion.Yours sincerely,
Thank you very much for all your help and for making everything so special.
The food was really scrummy , the table was brilliantly placed and the service excellent. Also thank you for your kindness with regards to my colleague who ate kosher food. And of course, the little "extra" on the fire alarm made it. I will be back in Feb with my Mum for her birthday.
I have just had to email to say that Malcolm, I and two friends came for dinner on Saturday Night. The meal was absolutely wonderful, as was the service and atmosphere. Our friends, who eat out a lot said (and we agreed) that it was the best meal they have ever had, and they can't wait to come back.Thanks again
Last night Clark and I ate from the Al la Carte menu. We can honestly say it was without doubt the nicest meal we have had. Everything was cooked to perfection and Matthew and his team were superb. We were extremely well looked after and it was truly a lovely evening – a perfect end to a rather hectic weekend of celebrationsBev
Dear Sue and everyone at West Lodge
I would like to extend my thanks for a fantastic evening last Monday. The children loved being served their menu design and we all had a lovely time.
The food was fantastic and the staff were very professional and attentive.
Thank you all for your help in organising the trip and evening meal. The children have gained a lot and the link with the school is much appreciated. Thanks again and have a lovely summerMelissa Barett
Please pass out thanks to Sharon Blackgrove, everyone thoroughly enjoyed the evening, the food was delicious as were the wines. We will certainly be returning to West Lodge Park for any further functions – we have four daughters all in their twenties so there might be a wedding or two coming up!!Kind Regards and Many Thanks
May I take this opportunity to thank the hotel and all the staff for the wonderful way that they did put themselves out to make the occasion a wonderful one – which it was – and except for a small glitch everything was perfect.Yours truly
Dear Mr Sims,
Re: Saturday May 3rd 2008 - Party of 10
I would like to place on record my thanks for the evening dinner for my fathers 90th birthday in your restaurant last Saturday evening. My compliments go to your chefs for the range of excellently prepared meals. My compliments also to the serving staff who were most attentive and very professional. Also to your resident pianist who provided the extremely pleasant and appropriate background music.
I was very impressed with all aspects of your restaurant and its organisation.
My expectations for the evening were well exceeded.
It is nice to know that such high standards are being maintained at the West Lodge Park. I certainly look forward to our next visit.Yours sincerely
We all had a fabulous time yesterday, the tea was outstanding and Mary had such a lovely 90th
Big thanks to all your staff, one in particular was brilliant but after a lot of champagne I can't remember his name but I can remember his birthday was on Saturday !Regards
Dear Mr Beale
I just wanted to drop you an e-mail to say how much I enjoyed a recent Afternoon Tea at West Lodge Park. One of the contributory factors of this was the excellent, friendly and helpful service that Kamel provided on the day – a very nice chap and someone whom I think should be recognised. I shall certainly be returning to West Lodge Park.With kind regards
Tina 50th birthday tea Sunday 10th June - Thank you
Dear Sharon and Louise
Thank you to you and all your staff for such a wonderful afternoon tea
All my friends were very impressed and particularly your delicious scones, have received many compliments
The service was excellent
The National Gardens Scheme
Thank you so much for offering shelter to our bedraggled group of visitors – it was such a lovely gesture and really made for a memorable ending to an unforgettable afternoon. Two of the party were staying overnight and it must have given them an even greater appreciation of your hospitality.
Grant is a true ‘stalwart’ – his tour was so gripping, that despite thunder, hail and torrential rain, he was reluctant to give in. Please send him our thanks and admiration.
With warmest good wishes
Barnet – Hertfordshire
Dear Mr. Cook
Thank you so much for your help with Stephen’s tree, as you know he was highly delighted.
You were such a good sport in doing the surprise, and the photos which you took for us have been widely admired and enjoyed.Yours sincerely
I wanted to send a sincere thank you for a very interesting Arboretum tour this afternoon. Mum and I really enjoyed the tour and would thank you for your knowledge which you so generously shared with us. We both loved the beautiful trees in your wonderful arboretum.
We also enjoyed the delicious afternoon tea too!!Thank you again
West Lodge Park has had a very special place in our hearts for the past 11 1/2 years. My husband and I had our Wedding Reception there; whenever we are in the country we always endeavour to stay at West Lodge Park. We always celebrated Mother's Day, birthdays, Christmas, attended Concert Dinners, Burns Night, Summer Jazz evening etc as well at your establishment. Over the years we have had 3 trees planted (1) Rita Donnelly RIP (my Mother) we had her ashes interned there; (2) Gerald Cox (Father-in-law) and Grace Cox (Grandmother) (3) for my husband and I.
The reason I am writing to you is to express my heartfelt thanks and appreciate to a member of your staff, Grant Cook. Unfortunately due to the adverse weather conditions experienced in the UK my Mother's tree sadly died. Grant has now replaced that tree and kindly sent me a photo of it. I cannot express how happy I was to receive that photo especially as we live in Dubai. Grant is a credit to your establishment and goes above and beyond the call of duty. I really appreciate everything that Grant has done for us, and would be very grateful if you would pass on our thanks to him.Regards
Thank you so much for sending me a photo of Mum's new tree; it looks great. It was such a shame that so many trees died owing to the bad weather experienced in the UK.
On behalf of my husband, brother and myself we wish to express our appreciation for the excellent work you and your team have done in tending to the grounds at West Lodge Park. As you know when we are in the UK we always make a point of visiting West Lodge Park and if time allows we love to walk in the grounds. There is no mistaking your love for your work.Thanks again.
Thanks to you for the voucher which you kindly gave me last Christmas. Peggy and I enjoyed the hospitality of West Lodge Park on Tuesday of this week. We both fully appreciated the good food and ambience.
Naturally we took a walk around the arboretum and felt it was deserving of a good attendance on the Open Day. It is encouraging to know that it is in good hands and fulfilling Mr. Ted’s expectations.
I left a small Aralia Elata, which being of modest size at maturity could fill a niche somewhere in the collection and possibly be a second generation.
We do hope that you and your family are keeping well and that despite the difficult economic climate the hotel is holding its own.Again, our thanks for your kindness.
Berkhamstead U3A Garden club
Dear Mr Beale
We are writing to let you know how much we enjoyed the tour of the Arboretum with you yesterday, and the subsequent afternoon tea, and look forward to more visits in the future.Yours sincerely
Berkhamstead U3A Garden club
Dear Mr Beale
We were left totally amazed from our visit today: such superb trees and such a lovely landscape as well. We were lucky with the weather because we could see the trees in glorious colour, and we have all left with good ideas of what we could plant in our - somewhat - small gardens. You had such an extensive knowledge of your arboretum - and never once looked at your book!
I think it would be a good idea to visit again at a different season, possibly in the spring, as we would get a completely different experience then.
Thank you also for your hospitality. Nine of us enjoyed your sandwiches and drinks, three having to leave for various reasons.Once again, many thanks
On behalf of the members I would like to thank you for a most enjoyable evening. They all very much enjoyed your talk about the history and development of West Lodge and the arboretum which was so informative and amusing and it was enhanced by the excellent slides.
We thought you would like to know that the feedback we received from members was that all of them thoroughly enjoyed the evening and several will be visiting West Lodge this Autumn.
Thank you againWith best wishes
Potters Bar U3A
I just wanted to thank you very much for arranging yesterday's visit for our garden group. We enjoyed it very much so please pass on our thanks to Andrew for such an enthusiastic and informative tour. It was clearly something he is passionate about. Everyone enjoyed it and is keen to make more visits to see the changing seasons.
Also thank the restaurant staff who were so accommodating and cheerful.
Thank you again,Best wishes,
25th August 2012
Field Meeting – West Lodge Park
Now that is what we call a really good Field Meeting.
Whilst I had hoped the occasion would have attracted a few more attendees twenty was a comfortable number to escort around and keep them in a compact group. Your virtually unbroken commentary was first class and I know that everybody including Henry! were fascinated with the information they heard. They were also most impressed with the wide range of trees and obvious care that had been applied in creating the arboretum. Additionally, considering the conditions we have experienced this year, the grounds were generally in very good shape.
The country is indeed very fortunate that you have applied so much enthusiasm and professionalism to building up a unique collection which is clearly in very safe hands. On behalf of the Society and our members thank you very much indeed for giving up your time and for providing such a worthwhile tour.
The refreshments afterwards were well received and your staff were most kind.Yours sincerely Paul Akers
Hertfordshire Gardens Trust AGM at W.L.P.
I was delighted that a good number of people turned up last night for your Arboretum tour, and I received many comments on your knowledge and enthusiasm for the trees. People were also very impressed to know how long the family business had been going (somebody said "one up against the Walducks").
The Lancaster Room made an excellent venue for the A.G.M., and it was great to have the J.E. for people's picnic suppers. All in all, the best possible outcome for a wet evening.
My intention was to show W.L.P. to a selection of people who did not know it before and to leave them with a good impression of it. In that, we certainly succeeded.
Christopher Melluish has already e-mailed me to thank for a most successful event, and said that he will be writing to you.Many thanks for having the H.G.T.
3rd July 2012
You were all so kind & generous to the members of the Hertfordshire Garden Trust yesterday. Thank you very much indeed.
The tour around the arboretum was absolutely fascinating although 1½ hours was not nearly enough. We will come again.
With my best wishes and repeated thanks on behalf of us all.Christopher Melhuish
9th July 2012
Just a note – belated I’m afraid – to say thank you for your excellent guided tour of your Arboretum last Monday evening. I am now looking at trees as I have never looked before.
What a stalwart you were to carry on despite the weather. It certainly did not dampen your enthusiasm which was infectious.
Many thanks also for allowing us to picnic in comfort. All much appreciated.
YoursJeremy & Claire
I would just like to say a big 'thank you' for organising everything for us on Saturday.
The day was an emotional one but it was a very nice day with some of the family there to say our emotional 'goodbye'.
Everyone said what an appropriate place it was for dad, and we are sure he would have been happy with our choice, especially with the connection he had with the location and everyone he worked with.
He also had a house next to the river near Newmarket and loved it there, so hopefully being close to the water will 'please him'!.
Hope to see you sometime in the future, perhaps when I'm sitting on the bench reflecting!!.
Thanks againKaren x
What a glorious time we all had on Sunday afternoon for the National Garden event.
The Arboretum is spectacular: the colours, the variety of trees and the setting, all made for an uplifting and informative afternoon. We were in a party led by Grant, who enabled us to view trees in a totally different manner. He was extremely knowledgeable and had no difficulty in imparting his knowledge and passion about his work and the Arboretum to us. I am sure he is a great asset to your Estate's team and I hope you will let him know how much we appreciated his efforts.
The afternoon tea was superb, in delightful surroundings and thoroughly enjoyed by the four of us. Thank you so much for your kindness.Kind regards
15th May 2011
Dear Mr Beale,
The purpose of this card is to…thank you on behalf of myself, husband and 2 friends who were on your 2.10pm guided tour on Sunday 15th May 2011 at the NGS Open Day.
Your knowledge, enthusiasm and presentation gave us such pleasure and so a really big thank you again.
Thanks again for your expertise.Mrs LS Gillespie
17th Feb 2011 Arboretum tour and talk
Thank you so much for such an interesting talk and tour of the arboretum yesterday. The feedback from our members has been very enthusiastic and appreciative of the work you and Grant put in to make it a really memorable afternoon. The background of the hotel as we know it today and some of the stories on the way were amusing and enlightening. The vision and dedication of your grandfather, your father and yourself is evident and is what makes West Lodge, and its wonderful arboretum, what it is.
Please pass on our grateful thanks to Grant for sharing his knowledge and experience – unfortunately the time was too short but I know many will be back as soon as possible to see the trees progress through the year.
Finally particular thanks to Sharon for arranging everything as she did and your excellent staff for looking after us all so well on the day – as expected, the scones were delicious. We were made to feel so welcome.
Yours sincerely,Elizabeth Hodgson
Thank you so much for sending us the cheque for £689 raised at your National Gardens Scheme open day in October – you must have had a really lovely day to attract so many visitors. Please thank everyone who helped to make it such a successful day, we do appreciate all your hard work.Best wishes
Saturday 9th October 2010
Dear Mr Beale
On behalf of the British Conifer Society, thank you for your hospitality for the society's AGM, and for showing us around your arboretum. We were delighted by your arboreal treasures. It is good to see a place with a mission.
From the BCS point of view it was most encouraging to find you had national collections including Taxodium. This is just the sort of information we want to get onto our website once we have revamped it.
Thank you again for your support and enthusiasm, and my apologies that we had to shop away early.
Yours sincerely,Dilly Bradley
19th September 2010
Very many thanks for your arboretum tour on Sunday.
We all enjoyed your talk and your knowledge and enthusiasms about trees!
Yours sincerely,Ian Matthews
Re U3A Gardening club tour Monday 10th May 2010
Just wanted to say how much we all thoroughly enjoyed our tour of the Arboretum today.
As usual you were a wealth of information and certainly made us think differently about trees.
Our cream tea afterwards was beautifully arranged.
Thank you and your staff for a most enjoyable day.
See you againRegards
I travel almost monthly and have stayed in many hotels. I can honestly say I enjoyed my stay at West Lodge more than any other hotel. It is a peaceful oasis, steeped in history, surrounded by nature and with all the modern conveniences one could wish for. Your couteous staff are helpful, informative, warm but not dominating. And the care you take to select local but excellant foods did not go unnoticed either. Well done. I will be back
I would like to know how to inquire about donating and dedicating a tree in the arboretum. My Grandfather was the director of Howard timbers, a great UK timber and veneer firm in the early-mid 1900's. He was a lover of trees and good wood and instilled that in me from a very young age. When I was walking your grounds I kept thinking he must have known Beale arbortoreum as he lived in palmers green. My aunt confirmed that indeed he used to frequent the park often teaching her about trees. What better memorial to my grandfather than to plant a tree in his name and make a donation to such a wonderful school of nature
Can you point me in the right direction to see if that is possible
Thanks and best regards
Dear Mr Beale
Just wanted to thank you for a most interesting and informative talk and tour of the Arboretum at West Lodge Park.
My members thoroughly enjoyed themselves and we will book to return for an autumn tour.
Dear Mr Beale (May 2009)
May I pass on the many complements I have recieved, both verbally and in writing, on the condition of your Arboretum?. The collection looked magnificient: the trees immaculately tended, not just tagged, but legibly labelled and the areas of interest marked with excellent information notices, inviting wider interest in the surrounding trees.
Thank you also that Mr Honour was able to spend so much and such valuable time instructing me on the origins and development of your collection in particular and matters dendrological in general. He is a fount of kindness and wisdom.
Finally, may I thank you also for very generous provision of refreshment on our arrival and, on a provate note, for the really excellent lunch which mr Hake and I enjoyed for the pre-tour visit
It is a close run thing whether it is the trees or the guests that are the better tended at West Lodge Park. I should be happy to be either!.
With kind and very grateful greetings to you and to your welcoming staff also please.Yours sincerely
I wanted to thank you and your wonderful staff for arranging a perfect day last Friday. Grant gave us a superb tour and 2 hours flew by. His knowlege and enthusiasm know no bounds. Afterwards the tea was splendid and I enjoyed the chance to see the railings and finials from Holloway Road through the back window.
Everyone is still talking about it and many would like to come again,. All agree those who did not come missed something really great.
I hope it will not be long before I visit West Lodge Park again and see the new part of the arboretum and lake, and of course have another tea. Also hope to come to one of your evening dinner/concerts and perhaps stay overnight too.With best wishes,
Re: Tree and Plaque
Thank you for the swift action. My son will be paying a visit from Yorkshire this weekend, so it will be a good opportunity to have lunch at the hotel and view the plaque. I think that what you are doing is excellent, it supports the environment while giving people a very visual focus to mark and celebrate life events. We are happy to be part of the development of the next phase of the Beale Arboretum.Yours truly,
I wanted to say 'thank you' for allowing us to attend the concert on Friday evening. Both I and my mother had a lovely time; as well as the talented musicians, mum was particularly impressed with the meal and the wonderful company at dinner!
Thanks again for your generosity in letting staff attend these events.Kind regards
Mary Howell called me on Wednesday morning to thank you and the wonderful restaurant staff for a fantastic evening at the concert last Friday.
They were a table of 8, it was her husband’s 80th birthday and she said she simply cannot praise the restaurant staff enough who looked after them superbly. She also said that the concert was just wonderful.A happy customer!
City Livery Club Music Section
Guy Fawkes Bonfire Night Dinner & Dance Saturday 5th November 2011
Further to our telephone conversation last week, I am writing to advise you that at our recent Committee Meeting, our members requested that I write and thank you personally, and indeed all of your staff at West Lodge, for making our weekend with you so special and enjoyable. They were particularly impressed that we were able to have our own private room and how attentive your staff were that evening and throughout the weekend.
We were blessed with such good weather that quite a number enjoyed walking in and around the grounds during Saturday and Sunday morning.
We met with Mr. Trevor Beale this week and he was so pleased to hear how much our Music Section members enjoyed the weekend at West Lodge and how you and your Staff had created such a special weekend.
We are all looking forward to another weekend with you, maybe at another time of the year and I would be very pleased if you could forward one or two of your 2012 Events Brochure.
Kindest regards and once again, very many thanks.Yours sincerely
June 25th 2011
I just wanted to let you know that the course was very informative and detailed and I thoroughly enjoyed the whole day which was very well run and very professionally put together with lovely food throughout the day.
My partner would be interested in doing this course but I understand that another day is not yet planned. I attended with a girlfriend whose husband was on a golf trip with my partner and we asked if they could have a private course at all but we were advised to contact you on this subject.
28th October 2010
I am writing on behalf of the NSPCC Barnet and District branch to thank you so much for all your friendly and efficient help in respect of our Musical Soiree last night.
Not only did we have the beautiful Lancaster Room for the concert but also the John Evelyn Room for the reception and interval which was a delight for our guests in being able to move around in such lovely surroundings. Your kindness in giving us these rooms on a complimentary basis meant that we were able to raise over £1700.00 for the NSPCC which was a great result.
Thank you, and also Adam and the other members of staff, for helping us to make it such a successful evening.
I have of course writing separately to Andrew, to express our warmest thanks.
With all good wishes,Yours sincerely,
Dear Mr Seward,
I organised a party of 16 guests to attend your gala dinner on New Year’s Eve, and I am emailing you to say how much we enjoyed the event. The food was delicious, the atmosphere was great and the staff pleasant and helpful. Organising this for everyone was not an easy task and before the event I had to contact the hotel for various reasons, I would just like to mention to you one member of your staff David McIntyre all my dealings were with him, he was exceptional so professional and helpful and I very much appreciated the trouble that he went to make the evening so successful. Please convey my thanks to him again and indeed to all your staff who made the evening and our stay so pleasantYours sincerely
Thanks so much for your part in organising the family meal we enjoyed on 27th December.
The staff were very pleasant and everything went smoothly. We all had a very good time. Hopefully we will be able to book again later in the year.
Would you be kind enough to pass my thanks on.With kind regards and the compliments of the season to you
Hillebrand/Tesco event - 9th December
Dear Louise, Dear Sue
Just wanted to drop you a quick note to thank you for all your help in arranging a very successful Christmas event for us last Friday.
Your team ensured everything went like clockwork and all our guests had a wonderful time.
With very best wishes for the festive season.Kindest regards
RE: Medical Staff Committee Dinner Party - Saturday 10 December 2011
Dear Sharon, just to say the party was a great success, and your staff as ever utterly helpful! Please thank them from all of us.
We had singing entertainment as you know, which went down brilliantly, and the disco was accessed by a few hardy souls!
Will get my treasurer to complete the final bill asapKind regards
We attended the Gala night on Saturday night as part of the Joanne Simons party, and would like to pass on our thanks to all the staff on the night who did a superb job of making the occasion really lovely.
The weather was so awful that at one point in the day we didn't think that we would be able to make it as the snow was causing such problems on the road - but we eventually managed to find a way to get there and was really impressed by the warm welcome we all received and the great service, provided by people who must have had similiar problems to us in getting to the hotel. Please pass on our sincere thanks to everyone involved for making it to work that night and for the making our evening such a great one. Please also pass on our best wishes to the team for a merry Christmas.
We will all definitely see you again next Christmas!with regards
Subject: RE: Gala Night - Saturday 11 December
I just wanted to say a 'belated' thank you for a superb event on the 11th December.
The food and wine were lovely and your staff were amazing - especially Adam who could not have been more helpful that evening. Overall it was a fabulously organised evening and we look forward to coming again next year!
Anyway, thank you again for all your help.Urvashi
7th Dec 2010
Sharon and all staff
We had the best time on Tuesday 7/12/10 everyone says best xmas lunch ever.
Food / Fantastic Staff/Wonderful Room Fabulous
Thank you all soo much
Have passed your message about payment owing to the Clerk this morning
Happy Christmas LIZEleanor Palmer Trust
6th Dec 2010
Re Christ Church Cameo Group Lunch Party today (6th Dec 2010)
What a splendid occasion we had with you today. You gave us all such devoted attention, and your young man Adam was such a huge help to us in every way. He really couldn’t do enough for us. I expect you heard that we could not get the wheelchair through the door into the dining room, and he organised getting our lady into a dining chair, and then several folks manhandled her through the door. She was a bit upset naturally, but is a very plucky lady and seems to cope with so many difficulties. Anyway, please thank Adam again for all that.
Everyone was so helpful, and it is always a delight to have people like that. Each member of the group really enjoyed themselves today and we are so grateful to West Lodge for making this possible for us. The food was delicious and so beautifully presented, and I was so touched that you had even put crackers on the table for us all as well.
The whole hotel, or what we saw of it, looked lovely, and as we looked out through the windows, it was lovely to see the frosted trees, but not the snow (!). It is lovely to see West Lodge at all the different seasons.
Thank you again Sue, and I do hope we shall be able to come again one day.With best wishes
Dear Mr Seward
Thank you so much for the fantastic time we had at your New Years Eve Dinner Dance. All the staff are a real credit to you. It was like being back with family again. We were delighted with our room. The food was just “out of this world”. Your staff appeared so happy.
We have been coming to you for quite a few years and we are never disappointed.
From the lovely warm welcomed from reception staff right through to time of departure.
You were all greatWith our best wishes
Just a short to show our appreciation for the care and attention every one gave us at the hotel for our New Years Eve stay. All the little extra touches that were in place made for a very memorable stay and we look forward to coming again very soon.
May we take this opportunity to wish you all a very happy and prosperous New Year.Yours sincerely
FAO: Mr David Seward
We wanted to thank you and you staff for your hospitality over the New Year celebrations. Everyone involved worked very hard to make it a successful occasion and in particular Katie Field who helped so much with our reservation.
We held our wedding reception 23 years ago at West Lodge Park and since then it has always been a special place for us and this New Year's celebration was the best yet.
Thanks once again - we look forward to the next one. Any chance of holding a summer black tie ball?Peter & Janet Hamilton
I felt that after coming to West Lodge Park on Saturday for one of your party nights I needed to contact you. We all had a fantastic time and were so impressed once again by the hotel and your staff. The meal couldn't be faulted and it is so unusual for 12 people to all clear their plates every course!!
There was a great atmosphere in the room and it would have been hard not to enjoy yourself. The waiting staff were fantastic but for our group one member of staff really shone through and that was Adam he managed to take care of everyone's needs and with a smile on his face the whole time - Thank you Adam.
Our room was in Chestnut Lodge, which was absolutely amazing and totally unexpected! I really felt that on Sunday as we left after a walk around the arboretum totally relaxed and revived.Thank You all again.
Scattering of Ashes - Saturday 16 November 2013
Hi Sharon and Grant
Thank you both for your support. We were able to scatter mums and Janice's ashes this morning with our immediate family and the refreshments and private room was perfect. Grant would you kindly just drop me an email once Janice's plaque is in place.
Thanks once again
Celebration of the life of Brenda Friswell - 18 October 2013
Just rang your office to thank you personally for your support for Mum's celebration on Friday, which was really superbly done and we are most grateful! I will try you again at the end of the week, as I am working the next couple of days.
I was so busy with my guests on Friday that I didn't really talk to any of your staff or thank them at the time, but this is a good sign to me that everything was under control and the service was unobtrusive! So please thank them for me especially the lady who packed up the leftovers for us to take with us. A few of us stayed in the bar until 10.30 pm listening to the piano - we just didn't want to leave the lovely atmosphere of West Lodge Park. I will be back to tour the Arboretum as soon as I have some time.
I think we still owe you something, but I'm sure you will let us know how much.
Hope to speak to you soon.
Giudice Funeral Gathering – Wednesday 10 July:
The day for us on Wednesday went very well with the sun shining, it was a beautiful day.
The reception at West Lodge Park just added in making the day a very fitting tribute to a very special and much loved man.
Thank you so much for all your help and advice, it was greatly appreciated.Sincerely,
I would like to say a big thank you for the funeral reception you arranged for my family on behalf of my late mother. I would like to thank especially Chris who looked after my “advanced party” and made them feel welcome as well as an excellent job of serving the food etc. The food was delicious and it made a sombre occasion a day to remember as something special.Best wishes
FUNERAL RECEPTION FOR MRS EDITH BLAKE
Thank you for the reception you arranged yesterday. It ran like clockwork. The tea was excellent and the staff were attentive without being obtrusive. The King Charles room is a beautiful venue. We all had a good family reunion.Thank you again
August 2012 - Stanley's gathering
On behalf also of Valerie, I would like to say a huge thank you to you and your staff for all the hard work you put into making our gathering for Dad on Thursday such a great success.
When we arrived from the crematorium I worked down the queue for the buffet to remarks of "lovely buffet", "delicious food", "that salmon is lovely". The Buffet looked wonderful, colourful and very inviting.
When I entered the main room there was a happy buzz of chatter and laughter and those who were not part of one of the "groups" so to speak, had been gathered in and included.
Dad would have been delighted - I could imagine him sitting to one side viewing the proceedings and smiling happily.Many thanks once again.
Re: Gathering - Wednesday 16 May 2012
I didn't have a chance to thank you yesterday for excellent buffet and facilities you provided for the gathering after my mothers funeral.
It all went as well could be expected and the services we received from West Lodge Park were just what we needed.Best wishes
I just wanted to say thank you for your kindness and efficiency when helping us with the preparations for the funeral tea for the Aylard family on Tuesday 24th April.
The sandwiches and cakes were lovely, the tea and coffee kept coming and the three members of staff looking after us were excellent. They were friendly and polite, on the ball and couldn’t have been more helpful. Please pass on our grateful thanks to them.Yours sincerely
29th April 2012
I and my family wish to thank you very much for the way in which the Funeral Gathering for my husband was conducted on 24th April. My daughter-in-law, Carol, who was looking after the guests until I and my sons returned from the committal was full of praise, not only for the organisation but the sympathetic, helpful and efficient way in which the staff carried out their duties.
When I arrived it was clear that the guests were being very well looked after and that an excellent tea was being served. I am sure everyone there was very appreciative. There was plenty of room for everyone and this event was made as pleasurable as such an occasion can be.Yours very sincerely
25th March 2012
Thank you so much for organising our gathering following my wife’s/our mother’s funeral on Thursday 22nd March.
All our friends and family were very complimentary of the setting, refreshments and service received from the hotel and staff. It was a relief for us to know that everything was in hand and being taken care of. We would be grateful if you could pass our sincere thanks to all your colleagues who helped us on the day.With kind regards
My thanks go to you and your team for my stepmother’s funeral gathering on Thursday
The room was just right and good food etc-it was a professional and accommodating service
Please pass our great thanks to Gina who was immense and kept the show on the road with great patience and stamina!
I am not sure if I thanked in person on the day but she was a gemBest wishes
Function on 27th January
Just a quick e-mail to say how pleased we were with the function we held for my deceased brother's funeral gathering on 27th January. The afternoon tea was excellent and the staff were very helpful and friendly. The whole process ran very smoothly which was very comforting after the stress of the funeral and looking after my 86 year old parents.
I would like to single out the young man who spent some time serving drinks (I can't remember his name). He overheard me saying that I had forgotten my sat nav and did not know the way back to my brother's house, he immediately offered to get me a copy of a map to help. I thought that this was very good customer service. I did not need the map in the end as I was able to follow someone else.Thanks again
Gathering - Wednesday 1 February 2012
just a short note to say thank you for the arrangements on the 1st February. Your staff were excellent and the way they conducted themselves ensured there was no sense of intrusion at what was a very sensitive time.
Please pass on my thanks to all those involved as it most definitely made a difference.Yours Sincerely
Mr. Speroni rang this morning
He was very pleased with the arrangements made for the funeral gathering in the John Evelyn Suite yesterday.
All the staff were very helpful and he asked me to pass on his thanks to everyone.Regards
Meant to message you sooner, but have been struck down with tonsillitis all of this week - must've been the stress of everything catching up with me.
Anyway, just wanted to thank you and all the hotel staff for everything you did to make Monday go so smoothly. Such a heartbreaking time, I'm sure you can understand, but everyone's professionalism ensured yet another successful occasion your hotel.Kindest regards
Many thanks indeed for all your help and advice in arranging the above which took place following my mother's funeral.
The general organisation together with the refreshments and assistance of the staff during the afternoon was excellent.
Just wondered if I would be receiving a final account (in debit or credit!) in due course.
Thanks again.Graham Parrott
Gathering for Reginald Beale 8 August 2011
Thank you for organizing everything so well on Monday. It was just as I had hoped it would be with good food and very pleasant staff - and a nice relaxed atmosphere.Best Wishes
We must thank you and your staff for making yesterday’s reception a fitting finale to father’s long life.
Everyone enjoyed the buffet and the very pleasant surroundings which were augmented by the efficiency and kindness of all concerned.Yours sincerely,
27th January 2011
Thank you and all members of staff who attended at my Mother's gathering at West Lodge after her funeral on the 27th January 2011. All who were there thought the service given by all the staff was superb as did my husband and I. From the door being opened for us on arrival, the coats being taken from us on the way in, to the discreet service being given when the food was served everyone’s needs were catered for.
The food was delicious, and, when a friend of mine mentioned she was a celiac, special food was prepared for her beautifully on a slate platter.
We have had many a wedding reception in the family at your Hotel and it is still as charming as before with staff to match as well as the wonderful cuisine.
Thank you so much.Yours sincerely
14th Jan 2011
Please find enclosed cheque for £37.50 in full and final settlement of the balance outstanding on the account for the gathering held at your hotel on 14th January 2011.
Please relay our thanks to Helen, her team, and all the staff who looked after us so well on Thursday. Everything was perfect and our guests were very impressed with the venue and the buffet.Kind regards,
3rd July 2010
Just to thank you for all your help and effort to make the 3rd Sept run so smoothly, my family and I did appreciate it. It was everything Harry would have wanted.Yours sincerely,
5th July 2010
I would just like to say a big "thank you" to you and the staff for the splendid service and kindness shown by all at the Celebration of my dad's life (Fred Kloss) on Monday 5th July 2010.
A strange thing to say, but everyone enjoyed the event immensely and this was due to the excellent buffet and service given.
Please could you pass on our thanks to the rest of the staff.Kind regards
19th April 2010
Funeral gathering on 19.4.10 following cremation of my wife Margaret Smith
I have just realised that, owing to pressure of events, I have never written to thank you for the excellence of the gathering mentioned above. I was anxious that it should be a celebration of my wife’s life and her wonderful personality, not a gloomy reflection on death or sanctimonious spirituality of that kind. I need not have worried : the whole event, the surroundings, the catering, and the background management generally were as near perfection as we could have dared hope for. This is not only my view but is shared by Mrs Jane Wynn who made most of the arrangements with you on my behalf and, to judge from the comments made to me, by virtually everyone else present.
So thank you all very much, and perhaps you will pass my comments on to all the staff concerned.Yours sincerely,
As a family we would like to thank you for making the gathering for dad so special.
Everything was perfect, even the weather. Your staff were attentive at all times and the food was faultless.Our thanks again
We just wanted to let you know how much we appreciated all the support and excellent service we received from you and your team on the day of Sams funeral.
We had an unexpected guest on a glutted free diet and the kitchen impressively produced a plate of food for her, seemingly, without and effort. Everyone was so kind and helpful, they made what was a difficult day for us much easier.Our very best wished to you and all at West Lodge
Re: GATHERING FOR FUNERAL OF MAX ROBINSON
Thank you once again for all the arrangements yesterday. In the end the number was exactly 36 and all went very smoothly. The room was fine and the catering and bar staff as well as those on reception and the doorman were all really helpful and we couldn't have wished for more.With all best wishes,
Just a note to say thank you for letting Sandra at the Conservative Association re-arrange the content and date of the Auction Prize for which we made the successful bid earlier this month.
I have dropped a note to Mr. Beale to thank him too. It is most helpful that we have been able to use the voucher to provide accommodation and breakfast for our daughter and her husband-to-be on their wedding night, next September.
One less thing for me to organise (they live in the States) and I know they will have a lovely stay at West Lodge Park.
Merryhills Parents Association
I would like to thank you for your kind donation to our Summer Fete, this was very gratefully received.
This year’s event was one of the most successful ever, profit for the day was over £13,000; it’s a fantastic sum of money that will be used towards outside playground equipment.
Once again, very many thanks for your help, which not only contributed to the funds for the school, but also to the enjoyment of the event itself.
Your continued support is greatly valued and appreciated by the school and Parents Association of Merryhills.
Merryhills PA Fete Committee
Dear Mr. Beale,
Thank you for allowing us to defer the auction prize we had bid for at the Conservative Association dinner earlier this month.
Our daughter and her husband –to-be are pleased that we have sorted out their wedding night accommodation and are looking forward to coming to West Lodge park in September next year.
One less matter to worry about in planning their wedding.
I just wanted to pass on a big ‘thank you’ to everyone involved in Oaktree School’s visit to West Lodge on 22nd May. I received a call from their Teacher Helen Ilett, who advised me that the students and staff who attended had a fantastic time, were very excited by the visit and found it really interesting.
She asked me to thank everyone for their efforts and found everyone to be welcoming and accommodating.
Thanks again to all involved.Kind regards
May 2012 – RE: Hadley wood School
We just wanted to wish you a personal thank you for the lovely evening last night at West Lodge.
The meal was absolutely delicious and the children and staff had a wonderful time. We think the children were well behaved and were a credit to the school. We were informed by some parents that the level of noise they heard at the bar area was of children having a wonderful time. We didn't really have the opportunity of taking a walk around the grounds which is probably a good thing in case we had lost a pupil.
Thank you letters will obviously be sent to the Hotel from the school but we just wanted to thank you and the members of staff at West Lodge for the wonderful hospitality especially in these recessionary times!
Parents who had never had the opportunity to visit West Lodge before were very impressed with the ambience of the hotel and we are sure they will be back to visit your "outstanding" hotel in the future.Regards
5th January 2012
I am writing to thank you for the wonderful prize that you so generously donated as a prize for the raffle at our recent Advent Fair.
The fair is one of our main fund-raising events of the year and was a great success. I am delighted to tell you that we raised £3,200 for our school. The money will be used to provide new equipment and opportunities for our children, which we simply could not afford to do from our main budget.
We have to rely heavily on support from businesses like yours and are very grateful indeed.
From all at the Church Hill School Association we would like to wish you a happy and prosperous 2012. Thank you once again for your support.Yours sincerely