I am writting to express my appreciation of the service and efficiency we experienced at West Lodge Park last week-end. I had booked a party of family and friends in to the hotel to attend my son's wedding nearby and I will say that our enjoyment of the wedding itself was made all the more complete by the good natured and competent attitude of your staff.
We had members of our party arriving from as far as France and Scotland so timing for dinner on Friday night was a little uncertain. However, we were looked after magnificently. Nothing seemed too much trouble as the hotel coped with this influx of yokels from the West Country! I was particularly impressed that staff actually spoke to one as they moved about the hotel. Even those sorting laundry in corridors would actually pause, look up and say "Good Morning"
Although our exprience made a special week-end even more memorable and I would very much like to pass on our thanks to everyone at the hotel.
Many Thanks Again
Charles Amory
Dear Dave McIntyre
I must send you a quick email to thank you for a really excellent recent 2 night stay (8 - 10 November) - far better than I ever expected!
I had reserved online a standard room but asked for 'quiet, with good view'. I am SO grateful for the very kind but unex;ected upgrade to Rm 8 Casement Rm (at the standard rate too). It was extremely comfortable, in the fascinating old part of such a lovely historic building with wonderful daytime views of the Arboretum, and on Sunday night, a bonus of the fireworks of Hadley!
Though I have lived in Southampton for 30 years, I originally come from Barnet, so this was definitely a nostalgic visit. My family (the Moore family) enjoyed significant celebrations in your lovely John Evelyn room (and another function room whose name I can't remember) over the years - my 21st, my parents' 40th anniversary, my wedding reception - all wonderfully supervised in his own inimitable way by Mr Phillips (who I noticed from your info, retired in 1992). Sadly my husband Alan died of cancer last year, so it was rather poignant to return to West Lodge Park where we had our wedding reception - 24 May 1986, though there were definitely over-riding memories of very happy times which your lovely hotel absolutely radiates!!
So I'd just like to thank you for a memorable stay at West Lodge Park, and for giving me the unexpected but much appreciated extra bonus of such a lovely room. I have recently taken early retirement from a very stressful and demanding job, and am thoroughly enjoying having the time to visit London (and Barnet, of course!) so I'm sure I'll return again before too long!!
Best wishes to you and your staff - and a particular thank you to those who carried my case (and my breakfast!) to/from Room 8 negotiating all the doors, passageways and stairs so cheerfully!
Sue King (née Moore)
Dear Dave
I travel almost monthly and have stayed in many hotels. I can honestly say I enjoyed my stay at West Lodge more than any other hotel. It is a peaceful oasis, steeped in history, surrounded by nature and with all the modern conveniences one could wish for. Your couteous staff are helpful, informative, warm but not dominating. And the care you take to select local but excellant foods did not go unnoticed either. Well done. I will be back.
Changing topics
I would like to know how to inquire about donating and dedicating a tree in the arboretum. My Grandfather was the director of Howard timbers, a great UK timber and veneer firm in the early-mid 1900's. He was a lover of trees and good wood and instilled that in me from a very young age. When I was walking your grounds I kept thinking he must have known Beale arbortoreum as he lived in palmers green. My aunt confirmed that indeed he used to frequent the park often teaching her about trees. What better memorial to my grandfather than to plant a tree in his name and make a donation to such a wonderful school of nature
Can you point me in the right direction to see if that is possible
Thanks and best regards
Karen Moore
Dear Emma and Andrew,
thank you very very much for our fabtastic stay at WPL on Wednesday night. yes, we were finally able to escape the children on a day when there was a room free. what a beautiful place, you must be very proud of it Andrew. we had a lovely relaxing afternoon and a delicious meal. our room was super and the staff are all so helpful and polite. it was a really special treat and a very generous present - thank you. we did try to thank you in person on thurday morning, Andrew (it would have been nice to meet you), but the receptionist said you were in a board meeting.
William and Suse
David I just wanted to contact you to let you know that my stay at your hotel was great. I work for Lloyds Banking Group and with the latest reorganisation my role now necessitates me working from Cockfosters at least a couple of days each week. I have stayed at your hotel I think in total now 5 times and been welcomed on each by reception. Each time i have been given a lovely room and service / room service has been excellent. I guess you get plenty of e mail telling you when it goes wrong so I thought i would let you know when it went right. Many thanks will be back next week.
Regards
Alison Duncan
Senior Director Asset Finance Risk
Andrew
Mr Vanstone called to report a 'serious complaint' and would like you to call him back personally as soon as possible.
He stayed in R.11 and his complaint is that he has stayed in many hotels all over the country, and his problem was in actually leaving WLP behind and going home!
Everything, from the room, to the service provided by all members of staff was exemplary and he has never stayed anywhere so lovely including the grounds. He would like to thank you personally.
Marcia
Dear Andrew,
We are writing to express our sincere appreciation of a wonderful weekend that we enjoyed at West Lodge park. Thank you so much for your personal attention to ensuring the upgrade of our rooms, your welcome and also the bottle of wine. We had room 5 which was a real treat and we thoroughly enjoyed our stay. Friends joined us and all really appreciated the accommodation and the grounds as well as the tasty food and drink and the very good attention of your staff to all our needs. We look forward to our next visit.
Yours sincerely
David and Brenda Moulding
Dear Mr Beale
This is the most peaceful and lovely hotel I have stayed within the London area.
My nominations for your "simply the best" are as follows: C;aor - the receptionist and Matthew as described in my enclosed card. Also the lady who booked my accommodation for (whose name I do not have) she booked me a very quiet room as I have been visiting an ill relative; this was so so appreciated. The cleaner who cleaned this room as it was spotless
Many thanks for an exceptional stay. I tried to rebook to stay another night but this room was taken. I hope to return very soon and stay for longer.
Yours sincerely
Sue Jamieson
I wish to pay compliments to all staff at West Lodge for service. I want to single out Jim, night porter - he is excellent.
Thank You
Joe Hynds
Dear Andrew,
We had the most amazing time at West Lodge Park. Our room was beautiful, all of your staff are just lovely. Our stay was everything you had said it would be and more. We really can't thank you enough.
Shirley and Rob
Dear Andrew,
This is just a short note to say a very big thank you to you for your kind generosity and arranging our stay at West Lodge Park in Chestnut Lodge. We had a fantastic time and our friend was extremely pleased with the surprise.
We thank you again for helping us to make her 21st bitthday a very special and enjoyable day. We really appreciate it.
From
Gill & Hannah
Taittinger Champagne Dinner
This was our second visit to you hotel and just to let you know we had a lovely quiet room, No. 11, which is one of the refurbished rooms. It was extremely comfy and the bed was just right. We asked for foam pillows at reception as my partner is allergic to feathers and they were promptly changed. The room was clean with complimentary mineral water and tea and coffee.
We had room service and the food was fantastic, much better than room service I've had in other hotels.
We will both definitely be returning to your hotel in the near future. The complimentary teddies are a nice touch too!
Kind regards
Allison
Dear Mr Seward,
Recently we stayed at the West Lodge Park. We were there for 2 separate visits, separated by a weekend. In our first visit we had 2 rooms and for our second visit we had 3 rooms.
Our stay at your hotel was near perfect. Put it another way, it allowed us to concentrate on the job in hand and not have to worry about other things.
It is not possible to single out individuals for being especially good. If I were to do so I would inevitably refer to only those that I came across, omitting other important team members which I didn't see.
It was all good. The grounds were beautiful and a pleasure to relax in. The food was all good. The service in the restaurant was quietly attentive. Reception was always helpful. The rooms were always neatly presented. Everything was in good working order. It was a pleasure that you had no piped music; it was peaceful. All in all A1!
I did encounter a few small 'oversights' (response to e mail, table reservations, room lay out), which I discussed with Chris Hall. Everything was resolved satisfactorily and of course amicably.
Because I was anxious that everything I had control over should go as smoothly as possible I know I was obsessive at reception about room requirements. I am sorry I went on and on about it!! All the same, the reception team were excellent in handling my requests and brilliant at juggling rooms so we eventually got what we wanted.
Thank you to you all, it made a difficult time a bit easier.
Richard Le Mare & Alison Payne
(July 07) We attended Bryn and Ann Williams' Golden Wedding party on Friday and stayed with you for two nights. Although we passed on our positive comments on departure, we just wanted to confirm our feedback in writing. We received a very pleasant welcome at the hotel on Thursday evening, which was lovely after our miserable drive in pouring rain from Derbyshire. The hotel felt very warm and inviting. Our meal in the restaurant was superb, our room very comfortable, but above all, it was the pleasant nature of your staff which we found first rate. Congratulations on the excellent presentation of your hotel and more importantly (to us), your superb 'customer service'. With kind regards
Andrew and Vanessa Carter
Shipley View, Derbyshire
(Jan 07)Dear Mr Beale,
We have stayed at your West Lodge Park hotel twice during the last couple of months and I just wanted to write and let you know how perfect pretty much every aspect of our stay was on both occasions. From the beautiful grounds and location to the delicious food and above all else, the truly wonderful service. All of the members of your staff that we met were efficient, polite, friendly and helpful without any hint of stuffiness whatsoever - a perfect balance.
We stayed at the Grand in Brighton last year and they could certainly learn a thing or two about service from you. Indeed, I would suggest that any hotel wanting to improve itself need look no further then West Lodge Park to see just exactly how it should be done!
Whilst writing, I ought to mention that we stay at Beales in Hatfield on a fairly regular basis and to say that whilst it is very different to West Lodge Park, we always enjoy the same high standard of service there too, particularly your lovely receptionists.
I know that these days, people are all to quick to complain if things go wrong, but I feel it equally important to let you know when things go right!
Please pass on my thanks to all your staff at Beales and at West Lodge Park, who help to make our stays such a pleasure - they really do you proud.
Many thanks and kind regards
Mark Clabon
ICT Manager
288 Group Limited
(June 06)
Dear Mr Beale, I have stayed at West Lodge Park several times over the past two years and have always been pleased with the accommodation and the service. But it was only during my most recent stay, from 24 to 28 June, that I truly appreciated the helpfulness and courtesy of your excellent staff. I had previously spent four weeks travelling around Europe and had stayed in hotels in Istanbul, Vienna, Budapest, Prague, Munich, Mallorca, Barcelona and Seville. The majority of them were very good, and in some cases outstanding, in terms of the product; but not a single one - not even the majestic Alofonso XIII in Seville - could match West Lodge Park in terms of service. Much as I would like to name the staff who impressed me most, it would be unfair to do so, for all of them - from the reservations manager to the receptionists, and from the porter to those serving in the restaurant - were a credit to the hotel. After the cold efficiency and sometimes lack of politeness that I experienced elsewhere in Europe, I consider West Lodge Park's staff to be in a different class. And it would be remiss of me not to mention that the room I was allocated this time (room 10) was the best I have stayed in at West Lodge Park. Thank you for another excellent stay, and congratulations on having such a fine team.
Yours sincerely,
Rick Clements
Singapore
To Whom it May Concern:
I have been meaning to write for quite a while. Back in November - I believe the dates were November 17th-20th (could possibly be the 16th-20th - our reservation was either under Roger Levy or Daniel Levy), we had the pleasure of staying at the West Lodge Park in Hadley Wood.
Our stay was absolutely wonderful. Rooms were great, but what really stood out was the staff. I have said to so many people how impressed I was with West Lodge Park.The main reason I am writing is that there was a survey box by the front desk to write about superb employees. I was late for our flight and did not have time to fill out a survey on the individual I thought deserved all of the things in the competition. This was Jim. Jim, was exceptionally polite, and made sure that all of our needs were satisfied so that our big day of travels was more comfortable. For me that means having tea (my husband coffee) and toast - very early (5am). When I inquired about setting this up, Jim immediately said he would take care of it, and I must say I have never seen a person do a better job at their job. He was there right on time (down to the minute) - which was very important to me, yet I never stressed that at all. I was just happy that we could have our tea / coffee and toast prior to the kitchen opening. Additionally, he had our paper in tow.This sounds like a minor thing, but this is the most important thing to me about any stay anywhere in the world. I have stayed at 5 star hotels all over the world and truly have never encountered a staff that was as friendly, polite, knowledgeable, and helpful. We have family in Hadley Wood so the next time we go to visit we will definitely be staying at the West Lodge Park!
Thank you again.
Sincerely,
Melissa Levy
Dear Andrew
Just a quick note to say how appreciative we were for the use of rooms at West Lodge for the card judging session last Friday and the Board meeting on Monday. The setting and staff always make it a real pleasure to come!
We seem to be very busy at the moment with efforts on fundraising and the final bid being due on the Byng Road site on 27th July!
Hope again you are well – thanks once again
Gill
Hi Sharon, Helen
I would just like to say a thank you for the set up of yesterdays meeting to yourselves and your staff, the directors where very impressed with the service received all day.
Kind regards, and thanks again
Fiona
Re: Funeral Gathering - Dr Bruce Campbell - Thursday 12 November 2009 - Lancaster Suite
Dr Campbell had a funeral gathering at the hotel today and phoned Helen to thank her for the well run function and good food – he was very pleased with how the day went.
Events Team
West Lodge Park Hotel
Caring with Confidence 11 - 13th November
Hi Sharon,
Feedback from Dee and Mike has been great;
“Venue was great and staff looked after us really well.”
“Any issues that arose last time were resolved and the service was excellent”
How nice to be wonderful J
Kind regards,
Jenni
Jennifer Noyes
Development Assistant
Hi Sharon,
Hope you are keeping well.
Thank you very much for your assistance in organising what turned out to be a great night on Monday. All went very smoothly and ahead of schedule. Please pass on my personal thanks to Will, who was extremely attentive during the evening and we couldn't ask for more.
Adam O'Brien didn't realise he had overnight accommodation and therefore didn't stay. His room is obviously on the final invoice, but I wondered whether there was anything you could do for us on this occasion? Pretty please?
Kind Regards,
Alynne Phillips
Dear Louise and Sharon
RE: Enfield Drug & Alcohol Action Team
Many thanks for looking after us on 12th and 13th October and ensuring that our meetings ran smoothly. I would also like to say how delicious the food was especially the lemon compote which was popular with everyone.
Kind regards,
Sandy Elvin
Hello Sharon
Re: Buffet Party - Sunday 25 October
I am writing to thank you in the first instance and all the staff who were very professional and helpful last night. This ensured that the evening ran so smoothly and all our guests were looked after so well. All the arrangements were just as we discussed. In particular I wanted to say how helpful Georgina and the Banqueting Manager were.
Again thank you to you and all your team. It is going to be a very memorable evening for some time.
With our best wishes
Lisa and Nick Christoforou
Re: 25 October 2009 - Mrs Laderman - John Evelyn Suite
Just a quick e-mail to give you feed back on the above function. Mrs Laderman phoned today and was exceptionally happy with her function.
She said she had a fantastic time and her friends who attended the function have phoned her to say how much they enjoyed themselves. Everything was good, the food was exceptional.
Louise
Events Team
West Lodge Park Hotel
Dear Helen,
Highbury Grove School Conference
I am writing to thank you and your staff for organising our school conference. It all went really well – even the Private Dining! I’m sure that we gave you plenty of headaches before we arrived. We enjoyed our stay and quite a few colleagues wished it could have been for longer. I am sure that we will be in touch with you again and then we will be able to enjoy the new restaurant as well.
The team who prepared everything for us at the weekend were efficient, calm and very professional. Every request we had was dealt with very quickly, they were a credit to West Lodge Park, and I hope that you will be able to pass our thanks onto them. This time next year we will have moved into a brand new school, it’s a very exciting time for us and we were able to finalise some of our plans for several aspects of the school. At present we are working in cold and dark conditions as the new school is literally being built around us – hoardings everywhere block out the light in classrooms and on the pathways. It was so lovely going into the John Evelyn room on Friday with the sun streaming through the windows and the lovely grounds to walk in and look at as we worked. It made us realise what awful conditions we have worked in and most certainly cheered us up. We felt refreshed and invigorated, even though we only spent a few hours with you.
Please pass on our thanks to your team. We look forward to our next conference with you.
Best wishes
Adrienne
Dear Helen,
We would like to thank you and your staff for all your help in making our 40th Wedding Anniversary Lunch on 12th October such a success. From the outset you guided and advised on all aspects of how we could achieve the best from our day and we certainly did. Not only was the venue such a lovely choice but the sun shone all day so we were also able to enjoy the grounds. The staff on duty were friendly and very helpful, and the rooms looked lovely especially when we had added the final personal touches. I would also like to thank the hotel for allowing me to change in one of the bedrooms which also allowed me to calm myself before our guests arrived.
God willing if we make our 50th The West Lodge Park will be our first choice for our celebrations.
Many many thanks once again.
Kind regards,
John and Audrey Tipper
Dear Andrew,
My company was at your hotel last week for 2 days and I can honestly say it was absolutely perfect. We had a meeting last Thursday and an overnight stay with a further meeting on Friday.
The service at both lunch and dinner was excellent. Particularly at dinner! The food was great. Having recently been to a hotel in Gerard's Cross where we all found the food to be very bland. The rooms were nice too and seeing as we all checked in at once we weren't waiting for ages to obtain our keys. I had lunch outside on the patio on Friday as it was a beautiful day and again I couldn't fault anything. I will definitely be using your facilities again. Thank you to you and your team.
It's not often that people thank you and tend to only contact you to complain so I thought I'd drop you an email. I work in an industry where we receive complaints as we dig up the roads, but we have to carry out our essential gas works so when we receive letters of thank you, it makes all the hard work worth while.
Thanks again.
Kind regards
Sharon Doyle
Internal Communications Officer
The North London Gas Alliance
Hi Helen,
I would just like to thank you for all of your help with arranging yesterday and all of the staff there for going out of their way to make sure we had everything we needed. It was a brilliant service and we will defiantly be coming back.
The conference went well and everyone enjoyed the food after, so it was a very good day.
Many thanks again
Megan
Dear Helen,
Just to thank you and all the staff who where always helpful and cooperative from the moment I started communicating with West Park Lodge Hotel.
You and Sharon were great in advising me on the menu, the arrangement in each room etc.
Yesterday, I found all in place as agreed and promised. Adam and him team were great .
I thank you all for making our celebration a success.
As you know we use your hotel frequently and we intend to continue doing so.
Best regards,
Nissim Alfassa
Managing Director
Dear Sharon
Gen Re Treaty Offsite 25th February 2008
I am writing to thank you for the hospitality we received during our event at West Lodge Park between 25th and 27th February.
After the event I asked my colleagues for some feedback on the venue and all I received were positive compliments! We all felt the venue has a much more personal feel than other conference venues we have used previously which really suited the mood of our meeting. The grounds were stunning, the hotel and restaurant facilities were great and more importantly the staff were outstanding, nothing was too much trouble and every request was met with a smile and professionalism. Please could you extend our thanks to those who were looking after us over the 3 days.
I will definitely keep West Lodge Park in mind for future events and wouldn't hesitate to recommend you to others.
Many Thanks
Toni Denhard
Treaty Administrator
Dear Mr Beale (Nov 07)
I am writing on behalf of the Directors of the Hadley Wood Association to thank you, once again, for your kind generosity in providing us with a function room for our Annual General Meeting.
Thanks also to your staff who were extremely helpful.
Due to the weather and the football, the evening was not terribly well attended, but it makes all the difference to hold it in beautiful surroundings.
Yours sincerely
Graham Sharp
Chairman
(Mar 07)
Dear Andrew,
On behalf of the Chairman, Executive and Management of the Association, please accept our sincere thanks for your hospitality and complimentary service for the meeting with Grant's team of deliverers on Wednesday 21st March, which is most appreciated by us all.
To date Grant has a team of 401 deliverers who assist in getting the message out to 44,000 homes in the constituency, and for Grant to be able to meet and thank them all personally is an added bonus.
Once again our most sincere thanks to you and all your staff.
Yours sincerely
Sandra Benjamin
Administrator
Welwyn Hatfield Conservative Association
Business & Conference Page
Dear Andrew
I just wanted to say a big thank you on behalf of Alastair and myself ˆ we REALLY enjoyed our stay.
The staff were all fantastic; the food delicious and the ambience great. Adam was the manager for our stay and he was very personable and willing to help with all our many wants. Nothing was too much trouble.
I arrived early with Anthea Cowen on the Friday afternoon and we were plied with tea and biscuits in front of the roaring log fire in the reception and enjoyed welcoming the rest of the team sipping tea and enjoying each others company. Alastair arrived after work in time for his evening meal. Thank you Andrew.
We had the Oak Room which was beautifully decorated; the evening meal was delicious and served to us by a very friendly young man who was still as cheerful when he served us breakfast! Great service. Michelle who had welcomed us on Friday evening came back on duty on Saturday morning and she was also great.
So as you see your staff were superb. Thank you for facilitating our stay and to Sue and Helen and others that organised everything so well, in advance of our stay.
Bless you and thank you Andrew for your personal letters to us all; such a special touch in the business of all you do.
I know all the elders and their spouses will want to send their own personal thanks but can I say in advance on their behalf one big thank you ˆ it was so good to all get together and share a special time after such a very difficult year.
With our grateful thanks and our love
Karen and Alastair Carron.
Dear Andrew,
On behalf of the Chairman, Executive and Management of the Association, please accept our sincere thanks for your hospitality and complimentary service for the meeting with Grant's team of deliverers on Wednesday 21st March, which is most appreciated by us all.
Yours sincerely
Welwyn Hatfield Conservative Association
Hello Sharon and Adam,
I wish to thank yourselves and all members of staff for making Kerry and Chris's wedding day such a success.
All the guests at the wedding have commented on he excellent quality of the food and helpfulness and the friendly staff.
From Jim & Audrey West (Kerry's Mum and Dad)
Dear Helen and Georgina,
Neal and I just wanted to write to say a huge thank you to you both and all the team for making our wedding reception such a special and wonderful event. All the careful planning and faultless execution made for a perfect day. Everything went just beautifully and only a glance at our photographs shows just how much Neal and I and all our family and friends enjoyed oursleves.
Best Regards
Fiona Byron
Dear Sharon,
Thank you for all you and your team did for us at our wedding on 11th July 2009. We had an amazing day and memories that will last forever.
Your kindness and support really meant a lot, especially when we had the pre-wedding nervew.
Everything on the day went to plan and we would always highly recommend West Lodge Park in the future.
Kind Regards
The New Mr & Mrs Harris
Thank you so much for the wonderful hospitality we received at West Lodge Park during our stay on 7th August 2009. Our family and friends would like to pass on their thanks to all your staff.
With the help of your professional staff our Son's wedding was perfect and went to plan on 8th.
Many Thanks
Jane & Ray Greaves
RE: Pearl Wedding Anniversary - Friday 7 August 2009
Just a line to say how much we enjoyed our stay at at West Lodge Park. It is certainly a very special place as your bookings reflect. All our friends and family enjoyed their stay and the evening went very well. Georgina was attentive and efficient and all ran very smoothly.
All our guests enjoyed their meal and all complimented on how much they enjoyed their evening and we consider it money well spent for such wonderful memories. Thank you and you staff very much for all your attention and care, which made the weekend go so smoothly.
We look forward to visiting for lunch and organising another family ocassion in the very near future.
Very best wishes.
Christine Rampton
Just a quick note to thank you for all your help and support during the preparation period for our wedding.
We couldn't have done it without you and we were truly lucky to find such talented professionals.
I have attached a few photos from our special day to see how the day went.
Kind regards
Özden & Spencer
Dear Dave
Just a quick note to say thank you so much for the card and personal attention when we came for lunch for our wedding anniversary on 19th August. We really appreciated it, and had a lovely lunch and afternoon at West Lodge Park.
Many thanks
Peggy and Alison
Dear Sharon and Adam
Re: Eve and Alan Haris's Wedding
Richard and I would personally like to say a huge "thank you" to you both for making Eva and Alan's wedding a wonderful success. The day was just perfect and it was down to your excellent organisation.
We had a truly memorable day.
Jane and Richard Harpley
Dear Sharon
Re: Merrison Wedding - Thursday 28 May - King Charles Room
Would you kindly pass on our thanks to your staff who made our wedding a fabulous event we thoroughly enjoyed it. Thank you Yours sincerely
Lesley & Phil Merrison
Hello there Sharon
Re: Mr & Mrs Scherzer- Just a short note to say that the day went off very well, and the weather was great, everybody enjoyed themselves. Many thanks indeed for all your hard work, also please thank Adam for his help on the day and that of his fellow helpers. Could you also please pass on our thanks on to the chef as well for the lovely food. We will be bringing some friends up to the hotel later in the summer for a meal. When we get some photos will pop up and see you.
Kind regards
Ruth and Graham
Dear Sharon
Re: Merrison Wedding - Thursday 28 May - King Charles Room
Would you kindly pass on our thanks to your staff who made our wedding a fabulous event we thoroughly enjoyed it. Thank you Yours sincerely
Lesley & Phil Merrison
Dear Sharon,
This is just a quick email regarding our wedding on 20th December 2008. As you are aware, we had a few issues in the build up to the wedding but we would like to thank you and West Lodge for a superb day. We would be very grateful if you could pass on our personal thanks to Georgina and her team of staff on the day. They all worked extremely hard and looked after our every need. Special thanks must go to Georgina, she was so friendly and professionalism personified. Thanks again to everyone involved for a lovely wedding.
Best wishes
Tom Horridge, Emilie Beasley
Dear Sharon,
Apologies for not contacting you earlier, but will send a formal thank you in the post with a photo when they have been sorted!
Basically, i just wanted to say how fantastic our day was in part due to the brilliant service our family, friends and us received form your staff. Please pass on our thanks, I know we kept asking for a bit more speed after the main meal, hope we did not annoy them too much! (they said they have not seen a party eat so quickly - think the number of children caused that!). Anyway, the setting was lovely and the weather just about held out although it was rather windy, still the Sunday was a zillion times worse.
Thank you again for your superb organizing. All the feedback we have had is how great the venue was, a credit to your establishment and the friendly people who work there.
Nicky
To Management and Staff
Re: Baker-Mann Wedding
All of our guests said they had the most fantastic day here on 2nd August at the above wedding and that all of the staff were amazing. In particular Adam, whose professionalism and attention to detail were without fault. Nothing was too much trouble for Adam and even at the end of the evening he was still looking after everybody in exactly the same way as he had done at the beginning of the day. A brilliant day was had by all.
Kind regards
Margaret Baker
Mother of the Bride
Golden Wedding - Good morning, Sharon,
Just to let you know that yesterday was truly memorable for us all. Georgina and her team were extremely efficient and West Lodge did us proud. We'll send you more feedback when we have caught our breath and got back to normal, whatever that is.
Yours, Brian and Norma
Dear Sharon,
Just a brief note to thank you and all the staff of West Lodge Park for the contribution you made to a most special day. Sarah and Christopher had their 'dream wedding'. The food was superb, the setting perfect and the staff professional.
I must also thank you personally for organising the whole event - not easy I know, Godfrey (the perfectionist) was impressed - an event in itself!! Hope to see you again soon.
Janice and Godfrey Mann
Dear Sharon
Just a note to say a very big thank you for all your help and advice, arranging our wedding dinner. Everything was perfect, thanks to your planning the meal was lovely and the staff very helpful and we cannot praise the hotel enough.
We look forward to any future visits and we will certainly recommend you to all our friends. Thanks again.
Gill and Chris Armitt.
Thanks so much. Can't stress again how utterly brilliant you guys were. I have to say a special thanks to you for sticking with us, and sorting it all out amidst the chaos - and Adam - what a professional and so calm and organised.
Thanks again for making it a dream day - it really was awesome. We'll be back for anniversaries to come.
Take care
Beena
Dear Sharon,
Just back at work and wanted to thank you so so much for all your work before the wedding and on the day - and the rest of the team- they were fab. All our guests were so impressed with the hotel the food the staff , breakfast the rooms - everything! It was even better than we could have hoped - even the awful august weather abated for the day! It was relaxed and elegant and the room looked fantastic.
We will be back again and again to West Lodge Park - it will always be our special place.
Thank you so so much everyone.
Lesley
Dear Helen
Sadie and I would like to thank you and the staff at West Lodge for all the help organising our wedding. The day was absolutely superb and the guests, Sadie and I had nothing but praise for all the staff who did everything in their power to make the day run smoothly. We will be writing to you more formally when we get back from honeymoon. Thank you one again, we had a superb day.
Simon Pashley
Andrew
I just wanted to drop you a note to let you know how delightful our wedding at West Lodge Park was on 11th July. Sharon Blackgrove was super leading up to the event, making sure everything was noted and keeping us informed of progress and Adam was absolutely wonderful on the day. All of my friends and family commented on his excellent disposition. He was such a joy, friendly, professional and discreet. We were so very pleased and both Sharon and Adam are an absolute asset to the hotel
Kindest regards
Beth
Dear Sharon
What a perfect day it was on Saturday from St Albans Abbey to West Lodge Park
We would very much like to thank you for your help and support over the last two years in the planning and preparation of Elisa and Tom’s wedding celebration.
The day was just magical – all the i’s were dotted and the t’s crossed. The combination of your expert and very precise instructions with a diligence and excellent execution given by Adam on the day was beyond all expectations. Nothing was too much trouble for Adam and he carried out every task with a smile, warmth and tremendous willingness.
We would also be grateful if you would convey our appreciation to Wayne for the absolutely excellent food from the delicious canapés, the wedding breakfast itself which was superb, to the buffet in the evening. The service was first class and the waiters and waitresses were a credit to the hotel.
We cannot praise you, Adam, Wayne and your support staff enough for helping us to make our day so very special and one which we will relive time and time again in our memories
Anne & Wayne
Hi Sharon,
Just a quick one to say everything was AMAZING on Saturday it was just perfect, Adam was absolutely a superstar, I cannot thank him enough. We are off to Mauritius this afternoon and we will be up as soon as we get back to say thank you properly
Sarah
(Mrs Mann)
Dear Helen and Chris (June 08)
Thank you so much for your care and concern throughout the lead up to Juliet and Emmanos wedding. You are both wonderful.
Love Marilyn and |Brian
Dear Sharon
We just wanted to say thank you for all the hard work and organising for our wedding. We had such a wonderful day and are so grateful that you and all the staff at the hotel were so accommodating in making our wedding day exactly how we wanted it. You really took the pressure off of us and we definitely felt we could trust you.
Please especially thank Richard – he helped from the moment we arrived on the Saturday right through to helping us carry our gifts etc. to our room after the wedding. He kept us informed with everything that was happening, reassuring me that the cake, flowers, groom (!) had arrived, and helped make everyone feel relaxed.
The food was lovely and again when guests were changing their minds from what they had ordered there was no problem at all with changing orders, which was very much appreciated.
We hope to celebrate future occasions at the West Lodge Park and have no doubt we will receive the same first class service.
Thank you once again
Laura & Andy Panayiotou
I have just spoken to Mrs Konskier who was absolutely thrilled with the hotel and her daughter’s wedding reception that was held in the marquee on Sunday.
Everything was so fantastic and went so well. She made a special mention of Chris saying that nothing was too much trouble and that the service was so efficient in the background. Compliments also to the Chef - the food was "top class".
Laura (the bride) was so ecstatic – her comment was that "it was even better than we expected!!!!!"
Well done to all.
Sharon Blackgrove
Manager
Events Sales Team
In response to a wonderful wedding reception, and hosting at West Lodge Park Hotel on Sat 29th March 08. On behalf of my family and friends a very big thank you to all staff involved, for making the wedding of Louise and Steve Kan so special.
Yours most appreciatively
Rose and Peter Comber.
Dear Sharon (July 07)
Many thanks for all your hard work in preparation for the reception of Donna and Philip on 14th July 2007. A great time was had by all!
Debra Thompson and Bill Shaw
Brides Parents
Dear Sharon (June 07)
Just a quick note to say thank you for all your hard work for our wedding (9th June). I'm sure you must be really busy now and it seems like a long time ago!.
The day was perfect!. Everything went to plan. The drinks reception was lovely and the marquee looked beautiful. The staff were wonderful and all food was divine. All of our guests said it was the best wedding they had ever been to, you even made the weather!
Once again thanks again for all your hard work. You mad our day!
Lots of love
Suzanna & James McGloin
We had a wonderful day on the 4th. Everything was perfect, including the weather and our guests all commented on the professional staff and great service. Please pass our thanks to Chris, Richard and all those that were part of all the secrets and organisation of the whole event.
Fraser Constantinou
Ruth and I wish to thank you and all the staff at West Lodge Park for helping us celebrate the marriage of Gabriela and Andrew. We could not have wished for a more professional team of people who did their best to make July 1st a memorable day for the bride and groom, us and our family and friends.
We had so many comments about the beautiful venue and the quality of the food and service together with the kindness shown to our guests by your staff, nothing was too much trouble for your staff and everything was accompanied with a smile.
Ruth and I came to tea at West Lodge Park last Sunday on recommendation of friends who were at the wedding and once again we found the same high standard of service. Please send this letter to the Management of West Lodge and thank the staff for us.
Ruth and David Michaelson
Many thanks for all your hard work and planning and attention to details which made our wedding day truly memorable. The food was wonderful. The service, which Richard supervised with great care and without being intrusive, was excellent, special thanks to the waiting ladies and to Tony.
Sitting either end of the beautifully decorated wedding table, Freddie and I enjoyed the happy almost heady atmosphere, looking round at all the smiling faces it felt like a great big family. Once again Sharon thank you for everything, I will be in touch with some pictures and to take you to coffee!
A perfect day
Carol & Freddie Carley
My husband and I would like to thank you, Richard and the staff for helping to make our Golden Wedding a memorable occasion. The food was excellent and the floral arrangements lovely. We would have no hesitation in recommending West Lodge Park to family and friends.
Yours sincerely
Mrs M Blackwell
Dear Mr Seward,
You hosted our wedding on the 5th May 2007 and we would really like to let you know how satisfied we were with the entire "wedding experience" at West Lodge Park"
On the day the King Charles Room was beautifully prepared for our wedding service and evening function. The duty manager and his assistant ensured that the entire day flowed smoothly and they seemed to achieve this with just the right degree of presence and tact, always there when needed but never seeming too obvious.
We appreciate that much of the success is the result of the efforts of those behind the scenes so our thanks go to the entire team at West lodge Park who helped to make our big day such a pleasant occasion.
Yours sincerely Mr and Mrs M Salt
Dear Ms Loasby,
We would like to say how delighted we were with the professionalism and warmth of all your staff, which contributed to making our wedding day on 25th May 2007 a most memorable occasion.
Gary West
Dear Sharon and All Staff,
Thank you so much for making Joanne and Lennox's Wedding Day so special and ensuring everything went smoothly.
The food was superb and we received many comments about it and the wonderful grounds the hotel is set in. Again a big thank you to everyone
Kind Regards
Pauline and Philip Yeoland
Dear Sharon
Just a quick note to say how very delighted and thrilled we were with the way our daughter's wedding was handled on June 9th 2007.
The Marquee looked lovely; the drink reception on the lawn with the little tables put outside worked fantastically well. I know the good weather on the day was an amazing bonus, but the staff all worked so hard in quite surprising heat to make sure that everything ran smoothly. Nothing was too much trouble, even though our early arrival must have caused consternation!
The meal was beautifully served and delicious, the wineglasses were kept filled, the bar in the John Evelyn Room worked well, and when there was an extra crush more staff appeared to help out.
Please convey our appreciation and thanks to all the staff who worked so hard behind the scenes, including the gardening department who kept the grounds looking so magnificent.
I have to say that I always felt that your professionalism would ensure a wonderful day, and I actually didn't worry about the reception (apart from the weather), but it is always nice to have one's faith prove right! All our guests say it is the best wedding they have ever been to, so thank you and regards also to Richard and Chris.
Best Wishes
Christine and Chris Price
Dear Sharon
Many belated thanks for your organisation of my fathers birthday. Apologies it has taken me so long to write.
I just wanted to say we all had such a lovely time. The table was perfect (I pointed out no creases in the table cloth) to my father and he laughed.
The room looked beautiful with the Christmas decorations but most of all it was the personal and attentive service of Adam and lady colleague that evening which made us all feel so welcome and relaxed. Please do pass this note to Adam, as I would like to thank him once again for all his hard work. No detail was spared and I know this was noticed and much appreciated by all the family. I had quite a few comments afterwards
I look forward to seeing both you and Adam during 2010. We will most surely visit
Thank you once again, with my best wishes
Charlotte M
Dear Helen
Thank you for excellent service at teatime in your charming King Charles Room last Tuesday 28th October. My visitors were all very appreciative and complimentary and I and they were made to feel very welcome. Please thank the members of staff who looked after us, including the porter who escorted everyone to their cars in the pouring rain
With many thanks to you also.
Yours sincerely
Dorothy Hanklin
Dear Sir
I been requested to write to you to thank Adam and the Team for the excellent way they looked after us over the weekend of the 24th and 25th January 2009.
Nothing was too must trouble for them and I must say that Adam, in particular, was most helpful and ensured all went well for a most enjoyable and successful occasion
Please pass on my thanks to the al
Yours sincerely
Eric Nash
Honorary Secretary – City Livery Club Music Section
Dear Andrew
I am writing on behalf of then Network Group leaders to thank you for your kind hospitality last Thursday. The scones were delicious and everyone enjoyed the refreshments. Please thank the staff as they looked after us very well.
Thank you for your generosity in allowing us to use your wonderful facilities
Linda Brewer
To Sharon
Just a short note to say thank you for your help in organising Zach’s christening reception.
The day went really well which is largely due to your preparation, so thank you very much.
Kind regards
Nikki, Richard & Zach
Dear Helen
Just a note to thank you for arranging our party so wonderfully. Everything was perfect, including the weather, so clever of you.
Georgina was marvellous, keeping everything running smoothly and effortlessly.
The food was delicious especially I thought, the salmon.
Thank you so much. I hope I shall soon have something else to celebrate. I am racking my brains.
With Best Wishes
Jenny Swan
40th Wedding Anniversary Party
This is to thank all staff (especially Nikki) for a wonderful party held t your hotel – everything was marvellous, wonderful, super, smashing.
The food/drink/setting/accommodation/weather/digs/staff – everything. We cannot talk too highly of your wonderful staff.
Thank you so much for making our party so happy in every way.
We have had endless thank you cards/letters all complimenting your hotel, food and staff.
A huge thank you and very very WELL DONE
Keith and Margaret Bentley
Dear Sharon
On behalf of the Harvey family, I would like to thank you for all your efforts in ensuring Kate’s 21st lunch was the success it turned out to be – and thank you for laying on the weather woo which was an added bonus. The entire day ran smoothly from start to finish and Adam was a star. I shall be writing separately to thank him and his staff for all their hard work and kindness on the day.
Everything we had discussed and planned with you worked so well and the John Evelyn Suite looked amazing. Many of our guests were visiting West Lodge for the first time and were very impressed. It really is a lovely venue for special occasions and the fact we were able to enjoy the garden really was the icing on the cake.
Kate looked beautiful and is still reliving every moment of her special day. Once again our grateful thanks for making it such a happy and memorable occasion for all of us.
With kind regard and best wishes
Yours sincerely
Brenda Harvey
Dear All
I should like to thank you very much indeed for contributing as much to making my 80th birthday party such a success on Sunday.
The staff were so kind and helpful and the food was excellent as well.
Please thank all the staff who were involved with making the day such a happy one.
Yours sincerely,
RB
Hi Sharon
The partywent so well. everything as planned. The room looked lovely and everyone just fitted in. On reflection I would think that room would be more comfortable with just 4 tables.
Adam and the staff were wonderful, most helpful and I thank them all.
The food was excelent, everyone loved the scones and the little cakes The music was good and we had a sing song. All lovely.
There must be a few extras I think, there were a couple of drinks from the bar. No doubt you will let me have the final account.
Thank you so much for all your help and guidance and I hope we meet again one of these days.
Do thank all the staff for me.
Kindest regards
Ena Lynn-Patton
Afternoon Tea - Jon Evelyn Suite - Saturday 16 January
Mrs Few rang to say a very big thank you for her 80th Birthday Party held here last Saturday.
All her guests commented on how wonderful the hotel and the food were. Mrs Few said that the service was exceptional with a special mention that Adam was a “master of his craft”.
Her nephews were especially excited to have seen Hull FC having their breakfast the next morning!!!!! They were very impressed!!!!!
Her overall comment was that “it really couldn’t have been any better”
Sharon Blackgrove
Manager
Events Sales Team
Good morning Sharon,
just wanted to drop a line to say thank you for a wonderful lunch yesterday. The room was lovely, as was the food, and the service was impeccable. On the day the event was run by a gentleman called Will and was discreet, courteous and accomodating of all our needs and our delays. Please pass on our thanks, it was a lovely way to spend the Sunday before Christmas.
Regards
Patricia Georgiou
Re: Hoskins Dinner Party Saturday 21st November
Just to let you know what a wonderful time we all had at your hotel on 21st November. The whole evening was sensational, beautifully organised and accompanied with wonderful food.
Please pass on our gratitude to all those concerned and also to the kitchen staff.
Evelyn Hoskins
Dear Sharon
11th December 2009 - Hillebrand
A huge thank you to you and your team for last Friday. The event was a huge success and everyone really enjoyed themselves. We were looked after wonderfully by Georgina and her team, please pass on our thanks to them.
The event was so successful that I’d like to provisionally book the 3rd & 10th December 2010 for the same set of rooms. We will confirm on one of these dates as soon as we’ve firmed up our calendar for 2010.
Many thanks once again.
Best regards and seasons greetings.
Wendy
JF Hillebrand UK
Wendy Mardle
PA To Chairman
Hi Sharon
Happy New Year!
Hope you had a wonderful time in Ireland and the weather was kind to you.
We were fortunate with the weather ourselves this weekend, which was brilliant for Rowan, obviously.
I just wanted to pass on my thanks for the flawless organisation yesterday for Rowan's lunch. The waitressing staff were marvelous, the room was perfect - the Christmas decorations and the tree were a nice extra I didn't expect - and Georgina worked very hard to ensure it all went smoothly. The food was faultless - no complaints that I heard! - and I couldn't have picked a better place to have the Rowan's lunch.
Please pass on my sincere thanks to everyone involved yesterday.
Kind Regards and thanks again.
Bryan
Saturday 28th November - Buffet lunch party
Dear Sharon
Just a quick e-mail to say how pleased we were with how our event ran on Saturday. Many thanks to you and your team and please pass on our thanks to the gentleman (unfortunately I can't remember his name) who ran our event on
Saturday.
We hope to use you again in the future and we will not hesitate to recommend you to others.
Kind regards
Suzanne Savage
Weston Dinner Party - Saturday 7 November
Mrs Henderson (Mr Weston’s daughter) rang to say that her father and all their guests had an absolutely wonderful time on Saturday. They were very impressed with the standard of service and the food. She has asked me to thank everyone involved in making such a very memorable occasion for them. They would definitely recommend us and look forward to coming back again soon.
Well done to everyone
SHARON BLACKGROVE
Manager
Events Sales Team
Dear Mr Seward
On Sunday last, November 8, I had my 70th birthday lunch at West Lodge Park, with some 49 guests (14 of whom stayed overnight on the Saturday).
I knew it would be a good affair because I and my brother and sisters, their partners and my mother and step father had a small family celebration at West Lodge Park two or three years ago.
But my event was better than good, in fact it was brilliant. I cannot thank your team at West Lodge Park enough.
From my first visit to discuss the birthday lunch last February to the final farewell eveerything was perfect. I had enormous help from Sharon Blackgrove and the event panned out exactly as I had hoped. The room was wonderfully set, the food was just great, the flexibility of your team very helpful. Can I mention in particular the manager who was looking after our event - his name was Adam but I am sorry, I did not get his surname. My goodness, what a good ambassador he is for your hotel. Courteous and efficient at all times and so easy to work with.
So my congratulations and thanks. I know these days people are only too ready to criticise so I want to give great praise where praise is due. I am sure we shall be having another family event in due course.
Oh, and what wonderful grounds. With pressures on your bottom line, as in all businesses, I think it fantastic that you maintain the upkeep of those beautiful grounds so well. Many of us had a stroll at some time during the two days and it was a delight.
Perhaps you could pasxs on our thanks to your team.
Yours sincerely,
Keith Bill
Dear Helen
Re: Setchell celebration
I promised I would let you know how Saturday went. We had a lovely event.
Your staff were immensely helpful , attentive and helpful and we had a wonderful time. The food was lovely and everything went smoothly according to plan. And of course the weather was wonderful so that we could sit outside, and wonder around the arboretum after lunch.
I have had numerous messages of thanks from family members who all said what a lovely venue it was and how nice the food and the occasion were.
Thank you for all your assistance with the planning leading up to the event.
We hope to use your venue again.
With kind regards
Christine Setchell
Dear Sharon,
Re: North London Hospice - Thursday 15 October 2009
I just wanted to thank you and the team for your wonderful help. The event passed off without a hitch, and everybody was very happy.
Please also pass on my thanks to Mr Beale for his generous support.
All the best,
Lionel
Hi Sharon,
Re: Campanelli Party
I know I've left it a bit late, but we would like to say a big thank you for helping us arrange Heather and John's party. We all had a really great time and our American in-laws were suitably impressed! The staff were wonderful - please convey our thanks to them.
Best Wishes
Jayne and Pete Ramage
Dear Dave
Re: Zach's christening reception
I just wanted to drop you a line to say what a fantastic day we had on Saturday. The food was excellent and the staff extremely helpful.
All of our guests had a wonderful time and for that we cant thank you enough.
Adam in particular was fantastic. He was extremely professional and accommodating, assisting us at every stage from getting the venue itself ready, through to responding to our needs/the requirements of our guests during the event. I will definitely recommend your hotel to my friends/colleagues and plan to stay with you again asap.
Could you please pass on my thanks to your team.
Kind regards
Nicola Thomas
Dear Sharon
RE: Lunch Party - Saturday 6 June 2009 I would like to thank you and all the team working on Saturday in the Lancaster Room for making my parents’ Lunch Party such a success. The entire team worked with professionalism and courtesy and made the event go very smoothly.
Please could you pass my thanks onto all involved in making the day a success.
Many thanks
Hilary
Rosenfeld Afternoon Tea - Sunday 14 June
The following message from Kim Rosenfeld was left on my ansaphone yesterday: “Thank you very much – it was all perfect on Sunday – really super. It went off very well and a great time was had by all!
Thanks and well done to everyone involved.
Dear Sharon,
Re: GATHERING FOR FUNERAL OF MAX ROBINSON
Thank you once again for all the arrangements yesterday. In the end the number was exactly 36 and all went very smoothly. The room was fine and the catering and bar staff as well as those on reception and the doorman were all really helpful and we couldn't have wished for more.
With all best wishes,
Nick Robinson.
Dear Sharon,
Re: Diamond Wedding Celebrations
I wanted to let you know that my parent's diamond wedding anniversary lunch party on 5th April was a great success.
The meal was well-presented and enjoyed by everyone and the service was excellent. The young lady co-ordinating the event was extremely helpful and I am sorry that I did not keep a note of her name. Would you please pass on my thanks and appreciation to her and the rest of the team.
Finally, I must thank you for your time and attention in arranging the event for me. I was really delighted with the outcome and the day could not have been better.
I shall have no hesitation in recommending West Lodge Park Hotel in the future
Yours sincerely
Marion Wood
Dear Helen
Re: Mallett Lunch Party - 14 May
I just wanted to write and say thank you for all your help in organising a wonderful visit to West Lodge Park for my father's 90th birthday lunch. Your suggestions and attention to details were very helpful.
Everything went very smoothly and all the guests remarked on how friendly and welcoming the hotel was, and we all enjoyed the meal. Could you pass on our special thanks to Carol who looked after us so well and was a delightful person to deal with. She asked all the right questions and both she and Gina were very attentive throughout without being obtrusive.
The guided tour around the arboretum was a perfect end to the day. Thank you for keeping your figures crossed for good weather!
Best wishes
Sara Mallett
Dear Mr Beale
My wife and I celebrated our fortieth wedding anniversary on Saturday in the John Evelyn Room.
I am writing to you because I want you, as the person ultimately responsible for West Lodge Park, to know how pleased we were with everything. For such a party there can be few more delightful venues but it could have all gone wrong if the room had been badly set up, if the food had been poor, or the service grudging and inattentive.
In the event everything was done exactly as arranged with Sharon Blackgrove. The room looked beautiful, the flowers on the tables being some of the loveliest arrangements I have seen. The food was excellent and we received many compliments on it from our guests. The wines were just as we had hoped. The service provided by your staff was at once attentive and unobtrusive. Things really could not have been done better and this all pervading excellence made for our guests, and thus for ourselves, a totally enjoyable and memorable occasion.
Too often complaints reach to top at the speed of light while compliments, if given at all, are left in the foothills – which is a shame. That is why I have written to you.
Roger Sainsbury
Dear Sharon,
Re: Brians 70th Birthday Tea
Just to say thank you for your patience and co-operation in making arrangements for us and I am very happy to say that everything went off splendidly.The staff were helpful and efficient in all respects and ensured things ran smoothly.
The Snowdens were pleased with their rooms and enjoyed their stay.
We personally settled up on yesterday morning when seeing them off and I am waiting for the usual reaction when they discover the bill was covered-I think they were a bit uncertain when they asked but the receptionist dealt with it.
Trust your holiday choice has been decided and sure you will have a great time.Thanks again and best regards.
Brian Woods and family
Dear Sharon
We had a great party – thank you so much. The team there were fantastic – send them my best wishes and thanksHope to be able to enjoy your hospitality again in the future
With best regards
Anne-Marie Mattin
Dear Helen Mitchell
Lunch Party - Saturday 31st January 2009
I am writing to thank you and all those who helped to organise my lunch party, which passed off splendidly. Particular thanks to Adam for his most efficient and discreet management on the day itself.
My guests have been most complimentary about the food, the arrangements, and the venue - and we had the good fortune that the weather was superb, so that the younger members of the party could take advantage of the grounds.
With best wishes
Bruce Wall
Hello Sharon
Re: golden wedding anniversary
Sorry for the delay in sending you this e-mail, but I would like to thank you for your help and guidance in organizing this event and for your correspondence. I was pleased with the way it all turned out. My family and friends were very impressed with West Lodge Park and all said how much they enjoyed their stay and would like to visit again, maybe for lunch or coffee, or even for their own event.
I was pleased with all of the rooms and the way that they were presented, so well done to whomever is responsible. We all found the staff to be courteous and friendly, so I would like to thank them all for their help, and to Georgina especially. The function room, with its two round tables beautifully arranged, along with the flowers, looked perfect.
The food, wine, and champagne, were also all so delicious, so many thanks to the chef and his/her staff for all of their efforts, it was all well appreciated.
From the moment you turn into the approach and along the tree lined driveway, before you even see the hotel, it feels right. Then you glimpse the hotel and its proportions and you realise at once
that this is the right place for all those important family occasions. I am so glad that we chose to hold our parents Golden Wedding Anniversary here, and we thank you all for our stay.
Kind Regards
Paul Mckenzie
Dear Mr Beale
Re: My husband's surprise 60th birthday family tea
I just wanted to say what a wonderful service I received at the West Lodge Park Hotel last week. I had been let down at the last minute with a booking I had made at a different venue as they had had a flood, which made it impossible to accommodate us.
I drove into the hotel car park really expecting to be told that it would not be possible at such short notice.
Your wonderful staff came up trumps. They were all most understanding, friendly and efficient.
My husband enjoyed his surprise, and all the family guests had a wonderful time too.
They were interested in the history of the house and admired the grounds. I was actually quite pleased that we had changed venue as the hotel was nicer, closer to home and had a superior menu.
We are now looking at joining your 55club so that we can enjoy your hospitality on future occasions.
Many many heartfelt thanks
Pamela Bayman
Dear Sharon
Re: 70th Tea party on 25th January
Just wanted to thank you some much for your help organising my husband's 70th party - it was a great success. The room looked wonderful and all the staff were fantastically helpful - the service was impeccable.
Please let them know how pleased we were. Thank you once again for helping us have such a good experience.
We look forward to using the hotel again for future celebrations.
Warm Wishes
Carolle
Dear Sharon
Now that the big day has passed and the run-up, and aftermath, of Christmas and the New Year have gone, I can now write and thank you very much for all the help you gave me in organising my husband, Keith's 70th birthday luncheon party. Also the input given to us by Laura on the day.
Keith was suitably surprised and delighted, especially with all the extended family. All the guests have told me how much they enjoyed the event. They enjoyed the food (especially the dessert), the venue and were delighted with the service. Thank you. It was so nice to be able to retire to our room when everyone had gone, take our shoes off and slump!! We enjoyed a quiet evening with a drink and sandwich in the bar later on, and then watched TV in our room - very restful. Our best wishes to you and the hotel staff for a prosperous New Year!!
Regards
Sue Leverton
Bartley 50th Birthday Party - Friday 5 December
Just to let you know that Mr Bartley rang up yesterday.
He was very pleased with everything and greatly enjoyed celebrating his 50th birthday with us.
SHARON BLACKGROVE
Meetings & Events Manager
Re: Miller Dinner Party 4th Dec
Mr Miller phoned to thank everyone re the above function and to say how wonderful everything was on the night, Mrs Miller had a great evening. The guests commented on the fantastic venue and excellent food – especially the dessert which was superb.
HELEN MITCHELL
Senior Conference and Banqueting Co-ordinator
Hi Sharon
You must think me very rude, not saying thank you to you and your team for the wonderful day we had on Saturday 6th. I promise I did write, but to the wrong email, so big apologies! I thought it odd that you hadn’t replied!
We had the most wonderful day and think the hotel was truly excellent.
Thank you all so very much
Annex
Re: Levene Tea Party 21st Dec
Mr Levene phoned to say thank for a wonderful tea party. He said all the staff worked extremely hard to make sure they have a lovely afternoon. They also managed to have an enjoyable walk around the grounds.
HELEN MITCHELL
Senior Conference and Banqueting Co-ordinator
Dear Andrew,
Re: Golden Wedding Anniversary 10th January 2009.
We held our Golden Wedding celebration with West Lodge on Saturday last, and it was a splendid occasion, enjoyed by all our family and guests, including Sir John and Lesley Stuttard, who I am sure went to check that his tree was still going strong.
The organisation was great with Sharon taking great care to ensure that all the arrangements went according to plan, which they did. We must mention the names of Georgina and her assistant Lauren, who worked extremely hard and were 100% efficient with their helpers in ensuring that the evening went off superbly. The kitchen staff and chefs must be mentioned for the great food which was served hot, something which must be difficult at present with the re-organisation of the restaurant area.
We have been coming to West Lodge now over three generations of ownership by the Beale family, and we can say without fear or favour that it gets better all the time,
Ann and Peter
Hi Sharon
Re: Diamond Wedding Dinner - October 2008
We just wanted to say what a wonderful evening we had on Saturday. The food and service were excellent! The guests were very complimentary.
Thank you once again for your advice and support in arranging the event.
Kind Regards
Anita and Paul.
Dombrowsky Afternoon Tea
Just to let you all know that Mrs Dombrowsky rang to say a huge thank you. She said that Lauren / Nicky and all the staff couldn’t have been more helpful – whatever was required was served without any fuss and with a smile - perfect. The whole afternoon was absolutely wonderful and she would have no hesitation in recommending the hotel to anyone. Well done again to all.
SHARON BLACKGROVE
Manager Events Sales Team
Mrs Bowley phoned to say they had a great time on Saturday - she kept repeating FANTASTIC FABULOUS EXCELLT WONDERFUL
Loved the food, staff were wonderful nothing was too much trouble. It was their first time at WLP, they will be coming back and certainly recommend us to all their friends
HELEN MITCHELL
Senior Conference and Banqueting Co-ordinator
Dear Sharon,
Just a note to say a huge "Thank You" to you and all the staff at West Lodge Park for making our day so perfect, everything exceeded our expectations, the service and the food were both superb and everyone commented on them!
Thank you again.
Sarah, Chris, Margaret & Martin Baker
Dear Sharon, (October 2008)
This is just a little note to say thank you so much to you and your staff for helping to organise such a lovely event for Eno's Christening Party. All our guests had a great time, we have received many thank you cards and they all mention your great venue. All the staff were great, but I'd like to give a special mention to Georgina who was outstanding.
Everything was just how we wanted it, and the informal atmosphere was perfect. We loved our rooms also, especially the children, who had a bigger room then us!!
We are looking forward to our next visit, when hopefully we can stay for the weekend - without the kids!! Once again thank you so much.
Sam and Nic
Thank you so much for the care you took to make sure our celebration lunch to mark our Golden Wedding went so well. Everything went just as well as we hoped it would. We were delighted.
Special thanks to Lauren and her staff, they were so pleasant and helpful. Three of our friends with significant anniversaries coming up are intending to celebrate at West Lodge, having been very impressed with everything. Our thanks to you all.
Theresa and Henry Milbarn
Dear Sharon,
Just a line to thank you and the staff involved with our birthday lunch on Thursday for all you did to make it such a successful event.
All our guests enjoyed their visit to the hotel, the grounds and of course its ambience. It was a truly happy reunion of family, friends and neighbours. With thanks and best wished to you all
Gillian and Valerie Watkinson.
Helen
Just a note to thank you for a lovely party on Saturday. I really appreciated the use of the bigger room which was perfect. The food was very tasty, but the portions were a bit big, and there was loads over. I just realised that there were no fairy cakes. I thought I ought to let you know, in case you need to follow up with someone. Your staff were really helpful and very attentive. The service and atmospere were super. Hope to come again.
Regards
Angela
Ernst & Young
Dear Sharon,
25th September 2008
Thank you so much for organising me and my 'Special Tea' on Saturday. Everything went according to plan and how clever of you to arrange such lovely weather for the occasion. I wish you and your family a happy, peaceful and healthy New Year.
Regards
Brenda Bond
Helen,
Apologies for the delay in responding but I had a few days away.
I should like to take this opportunity to thank you and all your colleagues for ensuring that we all had a wonderful time. Many of our guests were surprised
there was such a, "lovely and grand establishment on our doorsteps all the time".
I suspect you will be encountering some returning and repeat custom! On that note I should be most greatful if you would send to me, via e.mail if possible, a copy of your events diary, jazz evenings etc.
Thank you once again
Andrew Copeland
The Manager
Apologies for my delay in writing.
My sister-in-law had a 60th birthday celebration in the restaurant of the hotel on 10/2/08. I just wanted to say a really big thank you to the staff who could not have been more helpful, kind and efficient both in helping us book the meal and in serving us on the day. We all had a wonderful time and it will be a very treasured memory.
My husband and I had our wedding reception at the hotel in 1994 for which again the hotel gave us a wonderful service and beautiful happy day. Do pass our thanks on to your staff
Gill Broster
Dear Sharon
Re: Wedding Anniversary Lunch
We have just returned from a few days away, so belated thank you for organising our anniversary lunch in the King Charles room on 6th July. Everything went smoothly as planned and we were delighted with the food and surroundings.
We found out afterwards that some of the guests has held their wedding receptions at West Lodge many years ago, and ones grandfather had lived in the gate-house whilst a chauffeur.
Very many thanks for your help and assistance and we look forward to many dining occasions at West Lodge
Yours sincerely
Susan Gibbs (Mrs)
Dear Ms Loasby
Re: Birthday Celebration
Thank you for your letter of 1st July with the welcome – and unexpected – enclosure of a cheque for £42.30 as refund.
I should be grateful if you would allow me this opportunity of asking you to convey to Sharon and the entire staff involved in our birthday party our thanks for what they did to make the occasion such a success. Everything – small and big! – went as planned and expected, some even better. The food was delicious, well and quickly served. Please tell your chef of our appreciation of it. We had a similar celebration at your hotel ten years ago and we were delighted that your standards have gone up even further in the meantime. If and when a similar occasion arises we shall want to come back to you.
Yours sincerely,
Dr G R Graham
Saturday 7th June 2008 - Smith lunch party
I would just like to convey to all concerned at West Lodge Park what a fantastic time we had, food was excellent and all the staff were very helpful. The whole event was "just perfect" and I could not see how you could have improved on anything.
Regards
Mr Williams
During the month of February my wife and I were looking for a suitable venue to celebrate our 50 years Golden Wedding anniversary. We visited West Lodge and we were impressed by the Hotel and the beautiful lgrounds.
We entered the hotel being greeted by Grant the doorman. This proved to us both that we had found what we required. His beaming smile and cheerful greeting was a great start. From then on everything was perfect.
At reception another smile. After explaining our purpose they contacted Helen. In a matter of minutes Helen arrived and produced menu's, prices etc. Needless to say we booked the John Evelyn room for the 22 March 2008. Further arrangements were made through Sharon and we left a deposit.
Our day arrived and thankfully so did our guests. From then everything was perfect. The food, the wine but most of all the staff. Their pleasant attitude and friendliness was a great advert for West Lodge. To say the day went well would be an understatement. It was exceptional.
On behalf of our guests thank you for an outstanding day. On behalf of my wife and me I would like to thank everybody for making our 50 years anniversary a really Golden occasion.
Yours sincerely
M J Spraggett
Dear Helen & Dave, (Jan 08)
Thank you so much for the wonderful 60th - the birthday boy was so surprised and loved it! Adam was a star to!. Hope we can use you again.
Lydia Safir
Jan 08
Hi Sharon,
I just wanted to drop you a line to thank you so much for all your help in organising Saturday’s lunch.
It was absolutely perfect – the room looked lovely, the food was superb and the waiting staff and management were excellent.
We really couldn’t have been more pleased with it. I would be most grateful if you would convey our thanks to all those who had input in the day and helped to make it special for us.
Thanks again.
Best wishes
Linda and Simon
Re: 40th Anniversary Lunch Party - Sunday 18th Nov 07
Cliff and I would like to thank you for all your help in arranging our Anniversary lunch to celebrate our 40th.
From the moment we entered West Lodge, the welcome was very friendly, the room, tables and especially the staff who looked after us were fantastic. The whole day was appreciated by our guests who thought the food, venue and attention to details were just perfect (Cliff and my sentiments exactly).
Thank you for making our day 'special' and hopefully if my daughter decides to get married next year we will be returning to West Lodge Park.
Yours sincerely
Mrs Jill Tinworth
Dear Mrs Mitchell (Nov 07)
My husband and I would like to thank you and your team for making his birthday lunch party so very special for us and our guests. I had intended to write this letter first thing this morning but this has proved to be impossible since I have had a constant stream of calls from our guests all thanking us for a wonderful party and commenting on the first class service provided by your excellent staff.
I cannot emphasis enough how courteous and professional Adam, Pat and Lauren were throughout the day. They met our every need and always with a smile. Could you please pass on our thanks to them as well as those members of staff who we did not come into direct contact with but without doubt worked tirelessly in the background.
May we also extend our thanks to you for all the organisation and planning that went on before the event and which resulted in such a wonderful and unforgettable day.
The hospitality offered by the West Park Hotel has again exceeded our expectations and we look forward to celebrating many other special occasions with you. I do hope that some cake was left for you in a specially marked container as I had requested.
Yours sincerely
Helen Haberis
Dear Sharon,
Just a note to say a very big 'Thank You' to you all, for the hard work and professional efficiency, and the tireless hard work, in making sure my 'Black Tie' 40th Birthday Celebration on Saturday 3rd November, the whole event went off better than I could have ever imagined.
The hotel location and the overall ambience of the decorated John Evelyn suite together with the care of all our guests created a unique special and exciting venue and party.
This all created a wonderful and memorable party and weekend for all concerned. Again please pass on my thanks and congratulations to all those who worked and helped to make everything happen, by looking after all my many guests who stayed for the weekend and also looked after a large group of excited party revellers.
Lawrence Gray
I am writing to express the great pleasure of myself and my guests on the occasion of my 70th Birthday Party on the 6th October. Everyone commented on the venue in such a lovely setting and how much they enjoyed themselves. Every thing went like clockwork and looked wonderful. Richard and his staff were most helpful and pleasant and I managed to congratulate your chef Wayne after the lunch, but would appreciate it if you could let him and his staff know that my guests thought the food and in particular the lamb was superb. Someone said they had never eaten such excellent lamb. It was a most happy event, I couldn't have made a better choice of venue to celebrate this significant occasion.
Yours sincerely
Avril Hart
Dear Sharon,
We thank you (and your colleagues) for a really memorable occasion. Everything was excellent, and we had nothing but praise from all of our guests. We will have lovely memories of our Golden Wedding with our family and friends. Hope to see you soon.
Sincerely
Anne & Ray Currie
Dear Helen,
I had to write to say what a fantastic day I had. The room and the conservatory looked marvellous with the sun shining, the food was incredible everybody said the presentation and the taste were second to none and the staff were very friendly and helpful.
All my friends who had never been to West Lodge Park before said what a great venue it was.
Regards
Marilyn Miller
Hi Sharon
Michael and I just wanted to say a huge thank you to you and your team for doing such a great job and making our Silver Wedding Anniversary such a special day.
Please will you thank everyone involved especially the manager who looked after us on the day for making it all go so smoothly.
It has been a very hectic few weeks with our daughter coming over from Australia for the function and our other daughter giving birth to our second grandson on Monday!
I have attached a photo of Michael and I with our daughters, son in laws and 2 grandchildren taken in the lovely grounds of the hotel - we were so lucky that the rain held off till late that afternoon!
Many thanks to you all again.
Kind regards
Marilyn & Michael
20 June 2007
Karen and all
I just wanted to say a big thank you for Saturday which we all enjoyed so much, It was just as we wanted it. Please extend our particular thanks to the lady who looked after us during the afternoon, nothing was too much trouble and she was very attentive. The food and surroundings were lovely and even the weather didn't spoil the day!
Thanks again
Bridget Higginson
Meal on 24 June 2009
We wish to record our thanks to restaurant staff/manager for the lovely meal we enjoyed yesterday evening for a friend's 50th birthday celebration.
The venue as always was fantastic. The food was lovely and very well presented but above all we were so impressed by the professional, friendly and extremely helpful service by those serving food and also the manager in ensuring everything went well. In days when customer and service don't seem to be words that go together it is extremely heartening to be on the receiving end of such excellent customer service that went above and beyond expectations to ensure that the birthday meal went well. It was a great evening and we'll definitely be back!
Thank you very much indeed and I do hope our written thanks and comments can be passed on to those concerned.
Best wishes
Denise Sinden
Dear Andrew,
We are back home after a wonderful fortnight's journey in Britain!
We managed to drive a total of 1100 miles from Heathrow to Herefordshire and then all the way to the Lake District, to Derbyshire and then back to London and to the highlight of our trip, your West Lodge Park!
Your hotel exceeded all our expectations - David McIntyre had chosen us the spacious executive room with a beautiful view and all the finest facilities including that huge television screen and the comfortable chairs!
The dinner at your Mary Beale Restaurant was a really memorable experience.
My personal wishes about the gluten-free choice were complied with no fuss at all, and the food was just heavenly!
The park surrounding West Lodge Park is amazing - to have such botanical rarities normally provided only by universities or large communities and cities is a unique treasure! And in spite of being within the Greater London area and in reach of the London Underground your hotel was so quiet at night that we all had a good night's sleep!
Thank you very much for allowing us to have such a wonderful experience and our friend Allan Hopf is joining us thanking on his behalf!
I enclose a photo taken by of your polite staff during our dinner:
Raija, Risto and Allan enjoying the superb meal!
We have already told many of our friends about your fine hotel and its restaurant highly recommending your services!
With best wishes,
Risto and Raija plus Allan
Dave (General Manager)
Re: Mr Howard:
I had a message from reception to call Mr Howard this afternoon regarding his experience at the hotel. I spoke with Mr Howard who proceeded to tell me how wonderful his stay was over the weekend, that Ryan, Matthew and Paige in this restaurant had been fantastic and Adam was great at check in. He said he only lives around the corner and he and his friends will defiantly be coming back as the food, service and surroundings were so great.
I will pass the message on to the relevant staff.
I was fortunate enough to be treated to your Mothers Day Lunch by my daughter and son in law.
I am writing to express my appreciation for the whole event. The lunch was perfect (for all 7 of us). Your staff were kind and helpful and the general ambience could not be bettered.
Thank you all for making our day so special and enjoyable.
I am now a grandmother myself and I used to bring my Mother to your hotel for Afternoon Tea in the 1960's, it being one of the few elegant places that served Afternoon Tea.
With Thanks
Yours sincerely
Lyndsay Robjou
Andrew
Mr. Gilby called. He and his wife are regular visitors to West Lodge Park often coming for Afternoon Tea and twice a month on a Saturday evening for drinks in the bar. He just wanted to speak to you to congratulate you on the new Mary Beale Restaurant and Bar Terrace. They think it looks fantastic. He also said how very nice all of the staff are here and that is a great reflection on yourself.
Bev
Dear Sir,
I would just like to commend your staff at Hatfield having enjoyed a Tea for my Wife's Birthday on Sat. 28th March.
When organising this a few weeks ago, I was impressed with Reception, then with Linda Purton who looked after me whilst Amy was with another client, and who I knew from my firm's dealings at the old BriggensHotel, and particularly with Amy Tregidgo.
My Wife thoroughly enjoyed the afternoon, as did all the other Guests, and the setting and food etc. were really first class.
We also lunched at West Lodge on Fri. 27th, and the new restaurant is certainly first class, as was the food. Please pass on my thanks to all who made Sat. a really happy occasion.
Yours sincerely,
David Wilson.
Sharon
Thank you very much for all your help and for making everything so special.
The food was really scrummy , the table was brilliantly placed and the service excellent. Also thank you for your kindness with regards to my colleague who ate kosher food. And of course, the little "extra" on the fire alarm made it. I will be back in Feb with my Mum for her birthday.
All the very best.
Janet
Hi Wayne
I have just had to email to say that Malcolm, I and two friends came for dinner on Saturday Night. The meal was absolutely wonderful, as was the service and atmosphere. Our friends, who eat out a lot said (and we agreed) that it was the best meal they have ever had, and they can't wait to come back.
Thanks again
Carolyn
Andrew
Last night Clark and I ate from the Al la Carte menu. We can honestly say it was without doubt the nicest meal we have had. Everything was cooked to perfection and Matthew and his team were superb. We were extremely well looked after and it was truly a lovely evening – a perfect end to a rather hectic weekend of celebrations
Bev
Dear Sue and everyone at West Lodge
I would like to extend my thanks for a fantastic evening last Monday. The children loved being served their menu design and we all had a lovely time.
The food was fantastic and the staff were very professional and attentive.
Thank you all for your help in organising the trip and evening meal. The children have gained a lot and the link with the school is much appreciated. Thanks again and have a lovely summer
Melissa Barett
Dear Nicola
Please pass out thanks to Sharon Blackgrove, everyone thoroughly enjoyed the evening, the food was delicious as were the wines. We will certainly be returning to West Lodge Park for any further functions – we have four daughters all in their twenties so there might be a wedding or two coming up!!
Kind Regards and Many Thanks
Jane Davies (Mrs)
Dear Sirs
May I take this opportunity to thank the hotel and all the staff for the wonderful way that they did put themselves out to make the occasion a wonderful one – which it was – and except for a small glitch everything was perfect.
Yours truly
F E Winter
Re: Afternoon Tea
Mrs Levy would like to thank Sharon Blackgrove and all members of the team for a marvellous afternoon, the service was great, food good, flowers lovely and of course the weather was great.
Mrs Levy also wanted to mention Lauren – she was absolutely brilliant, she was a star.
Dear Mr Sims,
Re: Saturday May 3rd 2008 - Party of 10
I would like to place on record my thanks for the evening dinner for my fathers 90th birthday in your restaurant last Saturday evening. My compliments go to your chefs for the range of excellently prepared meals. My compliments also to the serving staff who were most attentive and very professional. Also to your resident pianist who provided the extremely pleasant and appropriate background music.
I was very impressed with all aspects of your restaurant and its organisation.
My expectations for the evening were well exceeded.
It is nice to know that such high standards are being maintained at the West Lodge Park. I certainly look forward to our next visit.
Yours sincerely
Lynda Lavelle
Dear Dave
I travel almost monthly and have stayed in many hotels. I can honestly say I enjoyed my stay at West Lodge more than any other hotel. It is a peaceful oasis, steeped in history, surrounded by nature and with all the modern conveniences one could wish for. Your couteous staff are helpful, informative, warm but not dominating. And the care you take to select local but excellant foods did not go unnoticed either. Well done. I will be back
Changing topics
I would like to know how to inquire about donating and dedicating a tree in the arboretum. My Grandfather was the director of Howard timbers, a great UK timber and veneer firm in the early-mid 1900's. He was a lover of trees and good wood and instilled that in me from a very young age. When I was walking your grounds I kept thinking he must have known Beale arbortoreum as he lived in palmers green. My aunt confirmed that indeed he used to frequent the park often teaching her about trees. What better memorial to my grandfather than to plant a tree in his name and make a donation to such a wonderful school of nature
Can you point me in the right direction to see if that is possible
Thanks and best regards
Karen Moore
Dear Mr Beale
Just wanted to thank you for a most interesting and informative talk and tour of the Arboretum at West Lodge Park.
My members thoroughly enjoyed themselves and we will book to return for an autumn tour.
Regards
Sylvia Roberts
UB3a Gardening Club
Dear Mr Beale (May 2009)
May I pass on the many complements I have recieved, both verbally and in writing, on the condition of your Arboretum?. The collection looked magnificient: the trees immaculately tended, not just tagged, but legibly labelled and the areas of interest marked with excellent information notices, inviting wider interest in the surrounding trees.
Thank you also that Mr Honour was able to spend so much and such valuable time instructing me on the origins and development of your collection in particular and matters dendrological in general. He is a fount of kindness and wisdom.
Finally, may I thank you also for very generous provision of refreshment on our arrival and, on a provate note, for the really excellent lunch which mr Hake and I enjoyed for the pre-tour visit
It is a close run thing whether it is the trees or the guests that are the better tended at West Lodge Park. I should be happy to be either!.
With kind and very grateful greetings to you and to your welcoming staff also please.
Yours sincerely
Mrs A killander
Dear Andrew,
I wanted to thank you and your wonderful staff for arranging a perfect day last Friday. Grant gave us a superb tour and 2 hours flew by. His knowlege and enthusiasm know no bounds. Afterwards the tea was splendid and I enjoyed the chance to see the railings and finials from Holloway Road through the back window.
Everyone is still talking about it and many would like to come again,. All agree those who did not come missed something really great.
I hope it will not be long before I visit West Lodge Park again and see the new part of the arboretum and lake, and of course have another tea. Also hope to come to one of your evening dinner/concerts and perhaps stay overnight too.
With best wishes,
Joy Levene
Dear Grant,
Re: Tree and Plaque
Thank you for the swift action. My son will be paying a visit from Yorkshire this weekend, so it will be a good opportunity to have lunch at the hotel and view the plaque. I think that what you are doing is excellent, it supports the environment while giving people a very visual focus to mark and celebrate life events. We are happy to be part of the development of the next phase of the Beale Arboretum.
Yours truly,
Michelle Beale
Dear Mr Seward
Thank you so much for the fantastic time we had at your New Years Eve Dinner Dance. All the staff are a real credit to you. It was like being back with family again. We were delighted with our room. The food was just “out of this world”. Your staff appeared so happy.
We have been coming to you for quite a few years and we are never disappointed.
From the lovely warm welcomed from reception staff right through to time of departure.
You were all great
With our best wishes
Tony & Mary
Dear Sir,
Just a short to show our appreciation for the care and attention every one gave us at the hotel for our New Years Eve stay. All the little extra touches that were in place made for a very memorable stay and we look forward to coming again very soon.
May we take this opportunity to wish you all a very happy and prosperous New Year.
Yours sincerely
D.E. Clark
D.A. Andrews
FAO: Mr David Seward
We wanted to thank you and you staff for your hospitality over the New Year celebrations. Everyone involved worked very hard to make it a successful occasion and in particular Katie Field who helped so much with our reservation.
We held our wedding reception 23 years ago at West Lodge Park and since then it has always been a special place for us and this New Year's celebration was the best yet.
Thanks once again - we look forward to the next one. Any chance of holding a summer black tie ball?
Peter & Janet Hamilton
Hi Dave,
I felt that after coming to West Lodge Park on Saturday for one of your party nights I needed to contact you. We all had a fantastic time and were so impressed once again by the hotel and your staff. The meal couldn't be faulted and it is so unusual for 12 people to all clear their plates every course!!
There was a great atmosphere in the room and it would have been hard not to enjoy yourself. The waiting staff were fantastic but for our group one member of staff really shone through and that was Adam he managed to take care of everyone's needs and with a smile on his face the whole time - Thank you Adam.
Our room was in Chestnut Lodge, which was absolutely amazing and totally unexpected! I really felt that on Sunday as we left after a walk around the arboretum totally relaxed and revived.
Thank You all again.
Sara.
Dear Sharon
As a family we would like to thank you for making the gathering for dad so special.
Everything was perfect, even the weather. Your staff were attentive at all times and the food was faultless.
Our thanks again
The Walter Family
We just wanted to let you know how much we appreciated all the support and excellent service we received from you and your team on the day of Sams funeral.
We had an unexpected guest on a glutted free diet and the kitchen impressively produced a plate of food for her, seemingly, without and effort. Everyone was so kind and helpful, they made what was a difficult day for us much easier.
Our very best wished to you and all at West Lodge
Gwalia, Ravid & Jill