We are blessed with the loyalty and trust that both local families and distinguished guests place in us to make their important occasion special and forging an everlasting bond between guest and hotel. Your event is no exception.
From the moment you contact us you will feel confident in the fact that you will be dealing with professional individuals who have many years experience in looking after you; most importantly they will be friendly, down to earth and always there for you.
On behalf of our team, we would like to thank you for visiting our beautiful hotel and if we can be of any assistance whatsoever, then please feel free to contact us.
Come to our Hotel Open day on Sunday 23rd February 2014 to see what the hotel has to offer.
We offer a fantastic selection of inclusive celebration packages, you can choose from either our Sapphire, Opal, Ruby, Gold or Diamond package which we are sure you will find of interest. Alternatively, if you wish to tailor your celebration to your specific special requirements, please have a look at our wonderful celebrations brochure.
Should you require further assistance or advice with your celebratory plans, please do not hesitate to contact us on: Tel: 020 8216 3900 Email: firstname.lastname@example.org
Claire Akers phoned – she had a wonderful time at her lunch party in the Edward Beale room on Sunday 23 March – everything was excellent and a special thank you to Linda and Lola who worked on the day.
Lola, she said you were a big hit with her 4 year old daughter Sky and Sky was very upset that she didn’t get to say goodbye to you as she fell asleep!!!
Hope you had a good break.
I just wanted to say thank you to you, and the events and banqueting team at West Lodge Park for helping us organize a wonderful party on Sunday.
Everything went really well- Will Lyons and the staff were very helpful and accommodating- please would you pass on our thanks to him. They worked hard to keep things flowing and were very pleasant and professional. The rooms looked stunning and were beautifully set up on arrival. Staff on hand to serve drinks. Thanks for recommending Helen the florist- the flowers were perfect. There were tables set up on the lawn for drinks which was wonderful and unexpected. We were blessed by the weather. The afternoon tea was very nicely presented and tasted good.
My Dad had a great time- I think we all did and it was a very special occasion.
Best wishes and thanks again.
If you would like any other feedback please let me know.
Hope you had a good break.
I just wanted to say thank you to you, and the events and banqueting team at West Lodge Park for helping us organize a wonderful party on Sunday.
Everything went really well- Will Lyons and the staff were very helpful and accommodating- please would you pass on our thanks to him. They worked hard to keep things flowing and were very pleasant and professional. The rooms looked stunning and were beautifully set up on arrival. Staff on hand to serve drinks. Thanks for recommending Helen the florist- the flowers were perfect. There were tables set up on the lawn for drinks which was wonderful and unexpected. We were blessed by the weather. The afternoon tea was very nicely presented and tasted good.
My Dad had a great time- I think we all did and it was a very special occasion.
Best wishes and thanks again.
If you would like any other feedback please let me know.
I have just spoken to Leslie – the organiser of today’s gathering – and she is absolutely delighted with the venue, staff and especially the food. She couldn’t stop raving about how great the bowl food was – especially the desserts – how absolutely perfect it was for the event today.
She wanted to say a huge thank you to all concerned.
With kindest regards
Events Sales Team
Thank you so much for all the help you gave to Karen and myself.
The day went without any problems and was enjoyed by all my guests.
Please pass on our thanks to the four young men who waited on us and attended to our every need.
The meal was perfect thanks to your excellent help.
Afternoon Tea - Sunday 2 February 2014
Just wanted to thank you for arranging my birthday tea at your lovely hotel. It was indeed a really nice afternoon. The young lad who waited on us was excellent so helpful please make sure he knows how pleased I was with him.
All my guests said they had a lovely afternoon so I can only again thank you so much for arranging my birthday tea.
All good wishes
Lisa, just a short note to thank everyone at the hotel who made Mum's 98th birthday tea yesterday, so memorable.
All the staff were really excellent and right from the start, Matthew, the Head Waiter, set the tone of friendliness, helpfulness and calm assurance for the tea party. He coped admirably with late comers and particularly my mother's seating arrangement. He will know what I mean.
The table layout was just right and the table for the cake, just perfect. Really first class. Even the weather was great although that perhaps, was out of your hands. The young waiter was also so helpful.
Everyone, particularly my mother, enjoyed the day and it was such a success, I hope we will be back next for the 99th!
Please pass on my thanks to all concerned.
We would like to thank you and all the staff for a really wonderful afternoon in the Lancaster Suite on Friday. Everything we had asked for was there, and the staff could not have been more pleasant and helpful, particularly Kristof, and the lady who was serving, whose name I have forgotten, but I am sure you will know who it was. They worked very hard. The setting was perfect and our guests loved West Lodge Park.
We look forward to more visits in the future.
Kind regards, Sandra & Michael Fox
Viv's 70th Birthday Party
I would just like to thank you and your staff for organising Vivienne's party yesterday so well.
It really went swimmingly and I think everyone there enjoyed it very much, especially Vivienne, and that's what really matters.
So once again thank you and hope to see you at West Lodge Park on another occasion.
Mum's 80th party
Just a quick note to say a big thank you to all those who contributed to making mum's 80th birthday a wonderful night. Please could you forward this on to all concerned, on my behalf.
Firstly, Martin at the front door for being so helpful with moving all us old and decrepit "invalids" and luggage in the first place. Richard would have been driven out of his mind with us all otherwise!
Christov (hope I have spelt it correctly) and Kate, who were absolutely brilliant all night and worked their socks off to ensure that everything ran smoothly. By the way, Christov did a fabulous job with the decorations.
Of course Wayne and his team for preparing such a lovely meal.
Peter for being so kind and helpful the next morning at breakfast, for those of us unable to get our own because of mobility problems.
And of course you Sharon for making it all happen. It was so beautifully orchestrated that there was no room for error, and it made my part of the evening very easy and enjoyable too!
All the guests really loved it, and didn't want to go home, which is always a good sign.
Finally, I must mention the lady from housekeeping who helped my mum and her friend Bet, when my my slipped over yesterday morning. We don't know her name, but she rang through to my room immediately to alert us. She was quite a tall slim lady with longish brown hair, and a slight accent. She was extremely kind, and helpful to them both.
In the event of sounding corny, Andrew must be very proud of you all as a team, because you are a very well oiled machine that make the finished product a very slick operation, no matter how many times we celebrate with you.
Thank you once again, and I will look forward to throwing Richard a 50th bash in a couple of years time.
Luckily, we only have a couple of weeks to go before we spend New Years Day lunch with you. We truly find West Lodge to be our "chill out" relaxing "bolt hole" that never drops its high standards.
Many thanks again
Lunch Party - Sunday 15 December 2013
Dear Sharon, just a quick note to express our thanks for ensuring all the arrangements for our Golden Wedding Anniversary went so well on Sunday. It was memorable occasion and all our guests had a really enjoyable time and commented on the food, venue & service. Please convey our heartfelt thanks to Adam & his team.
Once again thank you and we hope you have an enjoyable holiday and a happy 2014.
Jackie & Melvyn Carlowe
Just a quick note to say a big thank you for all your help, Saturday was a huge success, the staff , food, ambience were all perfect, Susan was more than pleased.
Again many thanks for all your help and kindness
LUNCHEON DIANE AND GOFF BROWN
A special "Thank You" for all your organizing to make the luncheon for Goff, myself and all our family and friends so special on Saturday. It all worked so well and we have had lots of feedback to say how much people enjoyed themselves. Chris and his team were excellent and it was so nice to have the music as well.
Hopefully we will not leave it so long before we visit West Lodge Hotel again as it is such a lovely venue right on the doorstep.
It was a pleasure meeting you Sharon and thank you once again.
Goff and Diane
Very many thanks
I am writing to you as my closest representative of West lodge Park Hotel to thank all personnel who made my birthday such a lovely occasion. From the time that we had a power cut until the last guest had departed we found nothing but kindness, resourcefulness and efficiency on behalf of everybody we encountered. It was indeed an impressive performance and I congratulate everybody who contributed to my special day. Of course the weather helped, and my choice of the John Evelyn Suite wonderful, but the really excellent planning and execution of every moment of the day made the occasion very special. I have had several letters of appreciation from many guests who all seem to think yours is the perfect hotel.
Please will you share this letter to everyone including the Manager who supplied champagne while we waited for the power to come on, and all the excellent staff members for whom nothing seemed to be any trouble to give us comfort and pleasure.
Yours very gratefully,
(Professor) Ann Clarke
Just wanted to say a big THANK YOU, for all your help with Dr Stern's do. Everything was perfect on the night and the evening was a success. Dr Stern absolutely loved the room and everything that went with it, the cake, the balloons, the speeches and of course the food and drink!! He thoroughly enjoyed the evening.
Everyone really enjoyed the themselves and would like to come back again at some point.
Could you please extend our thanks to the waiting staff - they were brilliant!!
Once again, thank you very much for everything and look forward to seeing you again real soon.
70th birthday lunch
Hope you had a lovely break last week.
Thought you would like to know how much we enjoyed our birthday lunch at West Lodge Park Hotel. Everything was great. The room was ideal, it was very comfortable, everyone enjoyed the food, your staff were lovely and very helpful. It was a lovely, lovely day and we all had a wonderful time.
Many thanks for your help, it has been a pleasure speaking with you throughout all the negotiations and we felt very comfortable at all times.
Please convey our thanks and best wishes to all the team who helped to make our lunch special.
Chris and Eddie Pieper
Birthday Afternoon Tea
Many, many thanks for the excellent service and beautiful room. It all went like clockwork and the two ladies serving were superb.
Brookmans Park - Hertfordshire
I would like to express my sincere thanks once again to all the staff at West Lodge, especially to Will and his team, who looked after us so well at my luncheon party on Sunday 29th September.
The Edward Beale room looked really beautiful as we walked in and from then on the party was just lovely!
All my guests remarked on the delightful atmosphere and on the delicious food (which was served piping hot – very important!)
I was delighted with the occasion and of course the beautiful weather just added to the whole day – having our pre lunch drinks outside was just the icing on the cake!
Cuffley - Hertfordshire
Thank you so much for your help in arranging my birthday celebration. The whole evening went off impeccably. The quality of Wayne’s cooking was outstanding and the standard of service was exemplary. Please congratulate Mr. Andrew Beale on employing such capable people.
I would appreciate you passing on my thanks to Will and his three well trained helpers. They complimented Wayne’s cooking with a perfect operation, which was commented on by all my guests, most of whom had never experienced formal service.
Your personal assistance and enthusiasm was the reason I chose West Lodge and my belief it would be well done was fully justified. The professional way you arranged my event, which included great attention to detail, ensured a seamlessly enjoyable evening – so once gain thank you very much.
I have pleasure in enclosing one of my menus for your personal use, together with my cheque for final payment.
With kind regards
Dear Mr. McIntyre,
Thank you for your letter. This gives me an opportunity of repeating our earlier verbal thanks and words of general appreciation for the way in which the staff handled our party, the third one in 10 years. Everything worked out as requested and our guests as well as us have been full of praise for your service and friendly demeanour.
With kind regards,
Just to let you know that the above celebration for my mother in law was very successful. The room looked lovely, and everyone commented on how nice the hotel was. The food was fantastic especially the beef, just about everyone in the party comment on how mouth-watering and tender it was to eat. In fact one lady who is used to eating in fine restaurants said the following:
"In all my life I have never tasted beef like that, so tender and juicy".
The staff were very efficient, friendly and helpful, despite the fact that our magician was probably getting in their way.
On behalf of the 100th year old, thank you so much for the two complimentary bottles of wine and the unexpected bouquet of flowers - much appreciated.
Again many thanks and well done to the C&B staff, the chef and his team, and to the waiting and bar staff.
Valerie & David Campbell
Thank you very much for the Diamond Wedding party that we had at your hotel yesterday. It was extremely successful and we were very impressed with the care that was taken by the staff who looked after us.
The two gentlemen that looked after us during the afternoon did a fantastic job – and we are very grateful.
Please pass our thanks to all those who made the afternoon so memorable for me parents.
I just wanted to thank you for helping to make our celebration so special. You were unfailingly supportive and patient, your superiors should be very proud of the way you do your work. Also we were very appreciative of the wonderful Christoph(?) and the two young men who helped him, they could not have done more for us. Everything about the day was wonderful, starting with the way the room was set out, the food ,the fact that we could sit at tables outside and the great service(please pass that on to Christoph and his helpers).
All in all the day was truly memorable for us with your splendid help.
Once again, Many, many Thanks,
Kiernon Lunch Party – Sunday 23 June:
A belated note to thank you and the team for all your help in organising a wonderful day for my parents' 50th weddding anniversary. It all passed off really well and Mum and Dad really appreciated it. The team on the day coped particularly well as I had somehow got the number of attendees wrong by 2 (more, rather than less)!
With best wishes
2nd September lunch
I just wanted to take a moment to thank you and all the staff that we encountered during our tasting on Tuesday, everyone was really nice and really professional. The restaurant staff were excellent. Thanks for all the work you have put in so far.
I apologise for having to leave early but had to collect my daughter from school and couldn’t risk being late!. I understand we should receive an email regarding the lunch from you shortly and I hope to move forward quickly from there
Had a lovely phone call from Mrs Gray who had the Golden Wedding Lunch in the Lancaster on Saturday.
She wanted me to pass on her thanks to each department as she thoroughly enjoyed her event! Gray & guests expressed how lovely everything was from the venue itself, to the staff and food etc!
Please thank your teams!
Meetings & Events Manager
Events Sales Team
West Lodge Park Hotel
A note to thank you and all the staff for your efforts that went into planning and presenting a first class event. My wife was truly surprised. The food was excellent as was the service and attitude of the staff.
Thank you once again.
Thank you for your reply and the kind offer of a voucher. We hope the comments are of help. My mother is still talking about how much she enjoyed her party and thankfully the ill guest made a recovery. We look forward to taking the opportunity to use the voucher.
With kind regards
May 2013 - Dearing Cousins Weekend
So sorry I’ve not been in touch since the ball. I was in London last week with meetings and other events, that I put to one side for the ball!!!
Anyway, what a fabulous night and everyone has given such fantastic feedback. It really was a wonderful evening and we were so lucky with the weather as well, which I think put everyone in a good mood to spend lots of money. Not sure if Joyce and Joy have told you we’ve raised over £23,000, which was beyond our expectations.
Hopefully, you have had the link to the photos from Tessa and I must say the marquee looked so beautiful on the night, it really did have the wow factor!
In the meantime, thank you for all your patience, advice and help, we couldn’t have done this without you.
Community Fundraising Manager
North London & East of England
April 2013 - Dearing Cousins Weekend
Many thanks for all the arrangements you kindly made for us which all went so well. Everyone was very impressed by the high standard of the hotel and all that you had done to make it a perfect weekend.
Nigel and I are planning to come and spend another weekend later in the year without the rest of the family.
Best wishes and thanks once again,
Teresa and Nigel Pollard
Just wanted to drop you a note to thank you and your colleagues on the event team and hospitality team for all your help in making this such a special day for my mother in law, Myrtle Bunt.
The party went very well and Myrtle had a wonderful afternoon celebrating with 4 generations of family and friends.
Please pass on our thanks to Adam and his team on the day. They could not have been more attentive and helpful- nothing was too much trouble and they ensured that everything went smoothly from start to finish. The food was delicious!
With many thanks once again
It occurs to me that I have not written to express to you the thanks of Meg and myself for all your help in arranging our Diamond Wedding celebrations.
To say that it was a great success would be an understatement. It was a really outstanding evening. The room itself was perfect for our numbers, the meal was first class, the service was swift and efficient, and the speeches were just the right level of humour and emotion (we can take the credit for that!).
When you host an event like this, you tend to notice elements that are not quite right. On this occasion, not only were no such elements, but a considerable number of our guests expressed many complimentary remarks.
They thought the whole event was outstanding, and one or two indicated that they would very likely be returning with their own parties.
Whilst the staff concerned can take much credit for the outcome, I feel I must put on record the special thanks due to you. From the very start it was clear that the organisational side of things was in safe hands.
I found that dealing with you on a personal level was both friendly and reassuring. It seemed likely that all would be well on the night, and it certainly was.
Meg joins with me in thanking you for all your efforts.
Re: Afternoon Tea - Sunday 7 April 2013
I just wanted to say thanks to all involved for making yesterday's afternoon tea party a success. We all thought it was absolutely lovely and thanks to Christof and the girls for their polite and attentive service.
We all thoroughly enjoyed it and there was plenty of food!
RE: Buffet Party - 6 April
Just a few lines to say how much we enjoyed our Lunch on Saturday and thank "Christoph" and Marion for looking after us The weather was kind we had a good walk 6 miles in all.
Many thanks for all your help and hope to see you again
Dear Mr. McIntyre
Thank you for your letter of 10th March in reference to my lunch party on 3rd March. I have pleasure in settling my final invoice.
My grateful thanks are due to Sharon Blackgrove for helping to arrange the lunch making it the wonderful success it was. It was just how I wanted the occasion to be, a family occasion in the lovely settings of West Lodge Park.
The team who looked after us on the day, headed by Will, could not have been more courteous, kind & understanding to our needs. Your staff were so pleasant and nothing was a trouble to them, and please convey to them my grateful thanks.
I look forward to visiting the West Lodge Park in the near future.
RE: Lawsons Lunch
I just wanted to thank you for helping make our Lunch at West Lodge Park such a success yesterday. All our guests thoroughly enjoyed the food, the atmosphere and the ambience.
Please also thank Linda for her help as well to help all run smoothly.
Thank you all again.
PA to Managing Director
LAWSONS (Whetstone) Ltd. - HEAD OFFICE
On behalf of Agnes and Hilary Rodrigues, I write this letter to say a huge thank you for making their 50th Wedding Anniversary such a memorable occasion on Saturday 23rd February.
Our day at West Lodge went extremely smoothly and everyone thoroughly enjoyed the day which was a huge relief to Agnes and myself. I would like to thank you for your flexible approach given Hilary’s dementia, your friendly manner and your support in making the day very special indeed.
Your support on the planning of the event was great and it was lovely not to feel pressured into making decisions there and then, your guidance and the options you provided made it a lot less stressful.
Please may you also pass on our thanks to William and the team for their excellent friendly service on the day too. A special thank you to William who provided a friendly and approachable service on the day. He too was very accommodating, dealt with requests and changes on the day with ease. He was also very kind in getting a message to me, to let us know we had left flowers behind, which I came to collect on the Monday.
I cannot thank you and your team enough really, for the pleasure the event gave to Agnes and Hilary. So, please pass on our sincere thanks and gratitude to yourself Lisa and the team for making our day as a family a very special one indeed.
On behalf of Agnes & Hilary Rodrigues
I would like to express my appreciation for the efficient way my Birthday Party was handled on Saturday afternoon – 16th February. I thought the tables looked lovely and the arrangements were delightful in very interesting rooms.
The buffet was most enjoyable and much appreciated by all. I have had several letters from my guests expressing their thanks and suggesting that the buffet was superior to what they had experienced at the Ritz.
All my diet requiring guests had the correct food given them and the attention from your staff was second to none.
Thank you very much for arranging the lovely tea party for us. We and our guests had a wonderful time, the suite was perfect, and beautifully laid out. The staff were extremely nice, polite and helpful so please thank them for us. No one wanted to go home and they have been phoning me today to say how much they enjoyed it and what a lovely place West Lodge is.
Just a brief note to thank all involved for making Saturday such an enjoyable and pleasant event. The two members of staff who looked after us were excellent, the food was delicious and the whole ambience perfect. It was a great way to celebrate my mum’s 80th birthday with the whole family.
I will be in touch soon to discuss the next event on 12th January to confirm any outstanding details and to ask for your advice regarding flowers for the tables, that is whether there is enough room on the individual tables once all the plates, serving dishes etc are there, or whether one arrangement on the table near the entrance to the room is sufficient.
Once again, very many thanks to everyone from us all.
Just to let you know, we had a wonderful evening and everybody enjoyed their selves, we were well looked after by Christof and Megan, the food was very good and the room was just right we took our own disco music and had excellent evening. We enjoyed the hotel but it was unfortunate we could not take advantage of the grounds and enjoying the walks as we had another luncheon to go to on the Sunday, but we would love to came back and stay especially if you have any special deals please let me know
Thank you once again, we were very well looked after
We were all very pleased with our Christmas get-together at West Lodge and hope to repeat it next year. I cannot remember the young waiter's name, but he did an excellent job.
Thank you and very best wishes,
35th Wedding Anniversary - 18/11/12
Excellent time at WLP yesterday - even better weather than 18/11/78 - 34 years ago as my wife corrected me (again!).
Now a member of the 55's Club!
Thanks to all.
Ian and Jan Macfarlane
Mrs. Hall's Lunch
A somewhat belated but nonetheless sincere and grateful thanks for providing such a lovely lunch last Saturday.
All the guests enjoyed the meal, the service was excellent, and we felt very taken-care-of!
Many thanks once again,
My husband and I were joined by our families to celebrate our Golden Wedding at the hotel on the weekend of October 28th.
We would like to thank all your staff for the way they looked after us all at all times throughout the hotel.
On Sunday (October 28th) we had a lunch for 20 in the King Charles Room. The chef prepared a rack of lamb for us, which we all enjoyed. Our waitresses were Linda and Catherine who could not have done more to make it a memorable event for all of us. Looking forward to our next visit.
Derek & Marion Parkin
21st Birthday Celebration held on 27th October
Dear Mr. Beale
On Saturday 27th October 2012 we held our daughter Aimee's 21st birthday in the West Lodge Park Suite.
I want you to know that from the time of booking to the end of the evening I have the utmost admiration for your staff.
Lisa Campbell who was my first point of contact has been superb, her organisation and the time that she put into getting everything correct truly paid off on the evening, Lisa has been a pleasure to liaise with, and I have thanked her profusely for this.
Adam who was in charge on the evening needs an accolade, he is truly magnificent, what a tremendous man, everything that was needed was dealt with, I had the utmost confidence in him throughout the evening, I have also thanked him profusely.
All of your staff that I came into contact with are all so very lovely and this must be, I feel, that they are all happy in their work. What a wonderful team you have, I am sure you are very proud, I know I would be.
Heartfelt thanks to all of you
Sally-Ann Curtis (Mrs)
First to say thank you for the happy afternoon we all enjoyed on Sunday to celebrate 75 years as Barnet Branch President of Mrs. Stella Ross Collins.
We were looked after beautifully by all of your staff and the food for the tea was excellent, very tempting and displayed delightfully.
I know that Stella enjoyed herself enormously but so did everyone!! Can I single out in particular, Lisa Campbell, who was efficient and helpful at every turn. She could have done no more to accommodate me and help me with the organisation and necessary decisions, she was a complete joy to work with.
Thank you again to all of your staff, both front and back of house, for making the whole afternoon a real treat.
My dear Andrew
I feel I must drop you a line to say how well West Lodge Park look after us all so well last Sunday at the N.S.P.C.C. surprise party for me!!
The tea was delicious and the sandwiches the best ever. Everyone at the gathering has warm feelings for West Lodge.
Lunch Party - Sunday 21 October
Just a quick email to say thank to you and your team for the perfect service provided yesterday (the oldies were very impressed and that’s no small feat).
Lunch Party - 22.07.12
This email has been far too long in coming but I wanted to write and say thank you for arranging my aunt's 80th birthday lunch back in July.
The staff looking after us on the day were fantastic and couldn't have been more helpful. Please pass on our thanks to them also.
Apologies it took so long for this mail to reach you!
Apologies this email is very much overdue, but better late than never I guess…
Just to let you all know that last weekends functions - Rickards buffet party and Miller Afternoon tea - were both extremely pleased with their events! They both called to express how amazing everything was, from staff to food to the décor of the hotel, the grounds – everything was perfect for them! J Both Mrs Rickards and Mrs Miller had comments from their family and friends saying how superb the staff and food were and that they wouldn’t hesitate to book with us again for future functions!
Well done everyone!
Events Sales Team
Lunch Party – 7th October 2012
You asked us to let you have feedback on our day at West Lodge. In short, the day could not have been more perfect.
The food was excellent and in particular the fillet steak could not have been better for all of the guests present. Without exception the feeling expressed by all was that the steaks were “to die for”.
Adam and the rest of the staff were exceptional in their attention to detail and support to us. The only problem was that the time went too quickly!!
Finally, our thanks to you as you were brilliant in seeing that all the arrangements were exactly as they should have been.
Congratulations to all at West Lodge.
Jean & John Dent
Yesterday’s party was a great success, not least due to the quality of the setting the excellent food, and the helpfulness of all the staff from the Manager (Will, I think) and all the other staff. Nothing was too much trouble for them, and they all went out of their way to help and to assist. Even the plea to my wife from one of the male waiting staff to ‘find the person who owns the Prada bag, as her phone alarm keeps going off, and it is doing my head in’ did nothing to dampen the atmosphere. Would you please pass on my thanks to all at the West Lodge Park Hotel. I look forward to receiving the final bill.
Andrew Garber Dip PFS
Partners Wealth Management LLP
Strategic Planning and Asset Allocation
Silver Wedding Anniversary – Sunday 16th September 2012
As I am sure you heard, last Sunday’s event went extremely well in every way.
The room looked beautiful and the organisation was impeccable. We received many compliments from our guests on the quality of the food and wine, the professionalism of the service and the exceptional nature of the venue.
The bedroom which you chose for us was really lovely and we very much appreciated the personal attention shown to us by the staff throughout our stay.
In short, everything was perfect and we know very well that this does not happen without an enormous amount of forethought and preparation. We would like to thank you for your meticulous attention to detail and for advising us so well throughout on every aspect. Please also convey our thanks to all your colleagues – and particularly to Linda who controlled the event so well and yet so discreetly.
We are sure that we and many of our guests will be coming to the hotel again in the future.
With every best wishes.
Bernice and Tony Wilson
Re: Lunch Party - Sunday 1 July
Just a quick note to thank you very much for a super day yesterday.
Audrey had a lovely time, great food and service in a beautiful setting, and the sun was shining!
Please pass on my thanks to everyone involved.
Managing Director Victoria Bakery Ltd
I'm just about to send the cheque in respect of our lunch last month and realise that, because I have been out of the office for a couple of weeks, I haven't contacted you to thank you and your team for all you did to make our afternoon such an enjoyable one.
The room was lovely, the food delicious and the service provided by Adam and Michael was superb. They were efficient, friendly and great ambassadors for West Lodge Park. Please pass our thanks to them for all their hard work during the afternoon.
The fact that the weather was glorious added to the event and a number of our guests thoroughly enjoyed the late afternoon and evening spent in the garden where we were all well looked after once again by your excellent staff.
We hope to hold the event again next year and I will be in touch in due course to make a booking.
Court 'Pride of Islington' No. 2939 Foresters Friendly Society
Re: Lunch Party - Sunday 1 July
I just want to say a big thank you to you and all the staff involved in the organisation of the lunch party on 1st July in the Edward Beale Room. Everyone was very impressed with the attentive and helpful staff who made it clear that nothing was too much trouble. Linda made sure we wanted for nothing and was very sensitive to our needs. Her presence was never intrusive but she always politely asked what our needs were re timing of things such as teas and coffees and the cake.
The preparation of the room, the food and the attentiveness and courtesy of staff made for a relaxed and happy occasion which is exactly what I had wished for.
There is only 1 thing I think I should mention that caused a bit of stress and that was the fact that I needed to get my mother to a disabled lavatory and it was really quite a squash with 1 wheelchair and myself in the lift to the first floor. Also we assumed that there would be one on the ground floor and we ended up in a bit of a hurry! This was not the fault of any member of staff but it did surprise me that there isn't a facility for the disabled on the ground floor.
Thank you once again for all your help in the planning and arranging of this event.
I just want to pass on through yourself, what an excellent day we had at West Lodge last Sunday.--1st July
We had my 70th Birthday lunch in the John Evelyn room
Sharon, Louise, Lisa and team looked after us very well and their attention to detail was excellent.
Our guests were very impressed with the venue and we were also very lucky with the weather
Many thanks to one and all
Hope to see you at the August Hertfordshire walk
Martin Jones 50th - 7 July 2012
Everything turned out fine on the night. Was a very good do - the food, the speeches, the company. Can't imagine anyone didn't enjoy it. Went off perfectly.
Thank you to everyone.
Head of Global Logistics
July 2012, Party
Thank you very much for making it possible for me to have the most wonderful party which all my guests - to a man enjoyed immensely. The advise you gave me, the attention to detail, and the excellent food and beautiful surroundings made for a first class event.
West Lodge Park Hotel are lucky to have you as their events manager.
Mrs Richardson phoned to say thank you for the wonderful lunch party yesterday in the John Evelyn Suite to celebrate her birthday. Everything was perfect (except the weather!!) and she wants to thank everyone involved for making it such a lovely day.Well done to everyone.
GOLDEN WEDDING PARTY 16th JUNE.
Dave and Sharon,
Pamela and I wish to thank you and your staff for a very successful dinner party on Saturday night. The service was warm and friendly, the food excellent and the pace of serving was certainly fast, so that we got through our programme of events well before 11pm.
Thank you ,Dave, for your card, we have a large number by which to remember a very memorable evening at West Lodge Park.Colin and Pamela Boden.
Lunch party June 10th
Just to say thank you very much for all your organisation and hard work to make `Alan's Summer Merriment' a thoroughly enjoyable occasion for all concerned.
All commented on the delicious food and the quality of the accommodation.
I would also like to make special mention of the courtesy and attention to detail of all the staff involved on the day especially the Duty Manager Will.
The upgrade from our original booking from the Edward Beale room to the John Evelyn Suite, which we have used before, made an enormous difference. Thank you very much for that.
Below is a photo of the cake I mentioned which I thought you might like to see. All edible apart from the `roof' at the side.
I do hope that your husband is now well on the way to recovery after his recent operation.
I await final the final bill in order that I might settle the account.
Very many thanks,Kind regards
11th May 2012
Thank you for your e-mail.
We were delighted with the food and service on May 5th, and would like to forward to you some of the comments in the letters of thanks from our friends.
Do pass them on to the staff, with our thanks.
Excerpts from letters of thanks from our friends who attended our Golden Wedding luncheon on May 5th at West Lodge Park:
“The lunch was superb, the company delightful and the entertainment magical”.
“A super party, with delicious food and wine”
“Your hospitality was most generous – West Lodge Park fully lived up to its reputation”
“West Lodge Park and Andrew did you and all your guests proud – a truly special occasion”
“How superbly we were looked after! We were so impressed with the staff – friendly, smiley, so attentive – no wonder the hotel is popular. And it was such a lovely atmosphere”
“West Lodge provided a magnificent level of cuisine and service”
“I must not fail to mention that the chef at WLP was in top form, as we expected he would be”
I would like to congratulate you and all your staff involved in Trevor and Susan's Golden Wedding celebration last Saturday. The food and drink and the service were absolutely splendid, as was the conjurer and, not least, your speech and very informative walk in the arboretum. I and everyone there thoroughly enjoyed the day, and I hope that you will pass on my thanks to your staff.All the best,
Many thanks for all the hard work, and also to Adam for his excellent management of the evening which made our party a hit for all concerned.
So many of our guests have commented on the quality of the food, and attentive service from the staff on duty, which I would be grateful if you could pass on to the General Manager of the hotel as there was absolutely nothing to mention on the negative side at all.
Our estimate of the costs were almost spot on-apart from the fact that we did have a few extra guests, and they did seem to enjoy the wine and after dinner bar very much!
Thanks again-I am sure that we will be back very soon,Kind regards,
14th March 2012
We wanted perfection on our Diamond Wedding celebration and we got it.
The weather was warm spring sunshine just as it was on our wedding day and West Lodge Arboretum looked magnificent.
Our family, who had not been to the hotel before, were very impressed and fell in love with the King Charles room.
We would like to thank Patrick and all the staff who looked after us so well and catered for all we needed, including the kitchen staff who provided such delicious food.
We want to thank you personally for your advice and planning.
We loved the flowers that were so generously given to us and the bottle of champagne courtesy of Dave Seward that we will enjoy at a later date.
Thank you West Lodge for a day that will live long in our memories.Our kindest regards
Spoke to Dr and Mrs Luder re the above function. They were delighted with the arrangements and asked me to pass on their thanks to all the team.
The guests had a good time and enjoyed the food. They love WLP and look forward to coming back very soon.
Just one minor point Dr Luder said his mother-in-law suggested the duck should have been sliced.Regards,
Joanna Williams phoned to say thank you for a wonderful day yesterday – the food was delicious, the staff excellent – she had a fantastic day with all her family. She sends her thanks to everyone for making it so special.Louise Fickling
Re: Lunch Party - 19th February 2012
Diana Cobden rang to say a very big thank you to all the staff who made her lunch party on 19th February ‘a truly memorable occasion – everything was superb and all had a wonderful time. Special thanks to Gina for looking after us so well.’
RE: Anniversary Lunch - 12th February
May Judy and I thank you and your colleagues for the excellent arrangements for our Anniversary Lunch. Unfortunately we lost one guest on the day but everyone else seemed to have a good time. Adam took good care of us during our visit and ensured a memorable event for us.Kind Regards
RE: SUNDAY LUNCH PARTY 15TH JANUARY 2012
I’m pleased to report that the Sunday Lunch Party was excellent and everyone had a great time.
Your staff were extremely attentive and Will managed the whole afternoon so professionally. The room was laid out perfectly and the food was prepared just right. There wasn’t anything that could be improved.
Can you pass on our appreciation to the staff that looked after us yesterday.Regards
Thank You !
Simply wonderful !!
The whole event from beginning to end was perfect Sharon, thanks to you and your wonderful operations staff, particularly Adam, whose calm, pleasant manner helped me no end on the day !! Please pass on our sincere thanks to him again for his expertise in making the day run so smoothly for us. Also thanks to all the staff on the day, they were so lovely, all of them and nothing was too much trouble.
And Sharon, I can't thank you enough for guiding me through what is such an important time - your support, experience and genuine willingness to 'make it right' has been so very much appreciated - and 'right' it was, it was perfect. Peter and I said, not for the first time, that we know why we always hold our special events at West Lodge - it is a special place for all of us.
With very best wishes for the 'festive season' and I hope that you manage some well-deserved rest.Ruth x
Just a short note to thank you and your team for making Mum's birthday tea so special last Sunday afternoon.
Once again Thank you.
Wishing you and your colleagues a very Merry Christmas and a Happy New Year.Kim Salvucci and Family
I have just spoken to Mr Hickman who was really happy with everything – the food was excellent and the service was very good. The evening went exactly to plan – thank you very much to all concerned.Sharon
We should just like to thank West Lodge for a most enjoyable afternoon. We had a wonderful time! The staff all did their jobs well.
Gina was very pleasant and made sure that everything flowed well. However, could we suggest that the management buys her a new outfit! That one has had it's day!
We have had many celebrations at West Lodge over many years - here's to the next one!Yours sincerely,
Re Lunch party Sunday 16th October 2011
Thank you for your letter of 26th October with cheque in respect of the credit.
My wife and I had a wonderful time at the West Lodge Park on 16th October. The room layout was very impressive, the catering staff were very helpful, and our guests were all very happy.
So very many thanks to all involved at the hotel.Yours sincerely,
A big thank you to everyone for making my dad’s birthday lunch yesterday so special. The room looked lovely, the food was good and a special thank to Gina, and all her staff, for running the event – she did an excellent job!!Louise Fickling
Lunch Party - Saturday 1 October 2011
Just wanted to say thank you for a great day on Saturday. The staff were superb, the food was lovely and everything ran smoothly. We did manage to keep it a surprise right until he arrived which added to the occasion.
Thank you again for organising everything so brilliantly.regards
Dear Sharon, what a day we had. We were overwhelmed at how well it all went; all the months of planning and discussion coming together so perfectly for us. Gina and her staff were like a well oiled machine, keeping everything running so smoothly. Please do thank them again for us.
The rooms looked magnificent and Mandy's flowers were astonishingly beautiful as were the cakes from Victoria Bakery.
Our thanks to Chef and his kitchen staff for providing such exquisite food - everything was perfect!
So, the sun shone, there was good food and good company for all our guests and we had a memorable day.
Thank you for all your time and trouble; you showed such patience and gave us reassurance when we most needed it and we have wonderful memories of our Special Day.Best Wishes and warm regards,
3rd September for David West
This is just to say a big thank you to all the staff who helped to make our 'Golden Wedding' celebration perfect yesterday. It really could not have been better, even the weather was good too. Everyone seemed to enjoy themselves, the food and wine were delicious and the service excellent.Very many thanks, best regards, Brenda and David (West)
We would like to give you and your staff a special "thank you" and pass on some of the many compliments that we have since received:-
"We would like to say how much we enjoyed your superb celebration lunch, which was truly delicious.
It was wonderful for us to visit West Lodge Park again - a magnificent setting and everyone so helpful there"
Christine and Geoffrey Davey
"Thank you so much for including me in your celebration lunch - everything was just perfect - food, weather and company"
"The food was excellent and such generous portions - the staff were so attentive and pleasant"
Mary and Bryan Howell
"What a super day last Friday - the lunch was wonderful and situation brilliant. We really like West Lodge - having had our own wedding reception there"
Dan and Shirley Stewart
We could continue quoting, but these four reflect the success of the occasion.
Yours sincerelyColin and Molly (Johnson)
Just wanted to drop you a line to let you know how delighted we were with our lunch party today!
The afternoon was a wonderful success thanks to Will and Kristof, who looked after us impeccably!
The room, the food, from start to finish was faultless and allowed Paul and I to enjoy the afternoon carefree!
Thank you once again for all your assistance and we will no doubt be speaking again in the future regarding wedding plans!!!
With our grateful thanks,Amanda Arno
Just a line to say that the lunch was a great success. Matthew was really helpful, and the whole think went off smoothly, or as smoothly as it can do with an autistic child, who kept disappearing.
The room was arranged perfectly. All the food was a great success, the cake was a success and the timing of everything was immaculate.
David and I would like to thank you for all your help and input over the last few months of organizing this important day.
We were not able to finalise the payment when we left as it had not all been calculated by the time that the taxi arrived. I arranged for the balance of the bill to be sent to me. We will be away for a few days, but it will be settled promptly.With kind regards
Our 40th Wedding anniversary was a beautiful occasion in a delightful environment, exceedingly well managed by the staff at West Lodge.
We would like to thank you, your colleagues, and all the staff who contributed to making it such a memorable day. Special thanks to you and Sue who sorted out some particular niggles and of course also to Adam who was very responsive and coped exceedingly promptly with some minor hiccups which arose.
We were delighted with the arrangement of the rooms and loved the setting of the tables with the glassware we had asked for. The menu and food were praised by everybody, compliments to the chef for getting the lamb just right for this occasion with just the touch of pink I had hoped for. The service was impeccably organised, efficient and well timed, very attentive yet unobtrusive.
All the staff I came into contact with, without exception, deserve praise for their politeness and professionalism.With our thanks and very best wishes.
Dear Sharon - just wanted to let you know how very pleased we were with all aspects of our Golden Wedding Anniversary Lunch. The food was delicious, staff extremely helpful and courteous, and everybody was very impressed with the ambience at West Lodge. Thank you so much for all your help in making the arrangements run smoothly.Kindest regards, Jill Ricketts
24th July 2011
Mr Blanck phoned to say how very nice his event was yesterday. Even though the hotel was busy, everything was very professionally dealt with and nothing went amiss (and even the sun was shining). All in all, everyone thoroughly enjoyed themselves.Louise Fickling
27th July 2011
Cheryl Fox of Foresters Friendly called re their lunch party yesterday in the Lancaster Suite. A good time was had by all and she wanted to send her thanks to everyone concerned.
We had such a wonderful day yesterday at our Golden Wedding lunch. Everything seemed to go like clockwork and so beautifully and professionally arranged for us. The rain kept away until we were on our way home and so we were able to sit in the garden whilst guests were arriving, and walk around the arboretum prior to the cake being served.
Will did his utmost to make us feel relaxed and was very ably assisted by his two young waiters. We were most grateful for all Will’s efforts in making the afternoon run so smoothly and for being a big success.
The food as usual was to your high standards and we had many comments of appreciation from our guests. Please give our thanks to all involved.
Thank you Sharon for all your help and advice in the initial planning and final arrangements.Kindest regards
On behalf of my Lochinver House School Reps and myself I would like to say thank you to yourself and your team for our fantastic evening last Friday. Our end of year dinner was superb. Even the weather was on our side! It was enjoyed by all and everyone loved drinks outside, the food was great and your staff very attentive. Once September comes and am in full swing for my duties as rep for Stormont School, I shall bring the other two reps round for a visit and hopefully do business again!
Thks again for a fantastic evening and for your support. Have a great summer.Vicky Dionisi.
I was so glad to catch you yesterday to say than you for all your hard work and the magnificent lunch party you arranged at West Lodge Park. I also meant to say how well the music went, with the flute and harp initially in the conservatory and then the jazz later on. Perfect music and a perfect venue. Thank you for this.
Best wishes and thanks to you and the staff,Jenni Smith
Marion and I thought that you would like to know that all aspects of our stay at West Lodge Park and our anniversary dinner went without hitch and that we shall remember it all very fondly. Lauren was in charge of the function and she gave close attention to detail without being intrusive, and the staff were all very good. The table layout worked well, with the children being together on their own table but effectively corralled by adults around them. Only once did they try stealing and swapping the adults' shoes!
Another good thing, which is worth suggesting to other clients, was the use which we made of the lobby. We had the cake, a couple of flower arrangements, two photos from our wedding album (which we mounted on gold surrounds in white frames) and all of our cards on display on a long table which drew many admiring comments from guests as they came in.
Two points, which are intended to be of help rather than criticism are:
- the main course, described as "medallions of pork fillet wrapped in Parma ham" was actually served as a single "log" on each plate. It was very well cooked, but a little on the large side and a bit off-putting, I thought. I appreciate that it is difficult to carve into medallions without losing the wrapping, and of course takes longer to serve, but in my opinion two thirds of the quantity, sliced, would have been truer to the menu and more elegant to present.
- as you know, we stayed for two nights in one of the rooms. It is always difficult to stand in a bath and have a shower, but it really does need a grab handle, positioned at about chest height when standing in the bath, to help with climbing in and out, not to mention standing on one leg to wash one's feet! The soap dish at one end and the clothes rack at the other are really too flimsy and are not designed to take any weight.
Having said all of that, it was a superb weekend which we shall always remember and we are very grateful for the help which you gave us.With best wishes,
4 June 2011
Lunch Party - Sunday 12 June - JES
June Hyams rang to say .... The party was just beautiful. Everything wentexceptionally well over and above her expectations. The room was delightful, the food was delicious and very plentiful and the staff were just amazing - they couldn't have done enough for her and her guests. She had received so many telephone calls from her guests thanking her for a wonderful party.
4th June 2011
Jackie Zwicky re lunch party on 4 June phoned
Had a fantastic day, everything was excellent – including the weather!!! She sends thanks to everyone for making it such a special day.Louise Fickling
20th May 2011
A line to thank you for all your help and assistance leading up to our Golden Wedding Anniversary Luncheon last Sunday.
The day was a 'cracker' and all the guests were very impressed with the room, the food and the overall service. The Manager was extremely helpful and the staff were very co-operative, especially as they had to make many trips to the bar on behalf of our rugby guests who apparently managed to drink you out of bitter - don't worry, not the first time that this is known to have happened !
We have already received some lovely responses so please pass on our thanks to all concerned.Best regards,
17th May 2011
Dr Ashley Miller phoned to say thank you for his wonderful lunch yesterday. A special thank you to Helen for all her help and a big thank you to Chef for the excellent food. All staff were very attentive and the sun was shining – which was a bonus!!
8th May 2011
My husband and I would just like to say "thank you" to you and all the staff who provided service to us at West Lodge Park on Sunday.
We all had a lovely day and everything went smoothly. The duty manager was friendly, approachable and very accommodating, and our waiter was very nice. I would also like to thank the kitchen staff for the delicious food that was nicely prepared.
We were blessed with the weather too so we could enjoy the stunning grounds, but most importantly Stefania really felt this day was very special and I know that she will never forget it.
Thank you all so much and we hope to return another time in future.Best wishes,
3rd May 2011
Many thanks for your prompt response.
I have had feedback from Kathy Dyson who had nothing but praise for the hotel (accommodation , food and staff) and that no doubt will be passed onto her other peers.
1st May 2011
What a wonderful day we had yesterday - and what a party! Everything went off so well and it was just a lovely and relaxed atmosphere. The room and conservatory looked beautiful - you got the mix of pink balloons just right. The food was delicious and in abundance. Adam was efficient, charming and attentive and the staff did an excellent job too. Paul hit just the right note (no pun intended) and we all enjoyed singing along with my brother's impromptu Elvis tribute.
Everyone remarked what a beautiful setting it was enhanced by the glorious sunshine - we were so lucky with the weather! Shelley was completely stunned when she arrived and we all shouted "surprise". She did enjoy it once she had recovered. Our thanks to you (and the team) for all your hard work and planning to make a truly perfect day and one we shall all remember.With our thanks once again and warmest wishes
Just a short note to thank you and your team for arranging the above event. You will be pleased to know that my wife and all our guests had a very enjoyable day, everything went like clockwork and special thanks to Will who was always there when we wanted him. As you can imagine the weather added to the day and the children had a great time in the gardens. Tell the Chef that the food was excellent.
Once again thank you to everybody who helped to make the day memorable one.With kindest regards,
19th March 2011
Dear Mr. Beale
Last Saturday, 12th March, we held my 80th Birthday celebration at West Lodge Park.
I should like to thank David Seward and his staff, in particular Adam, who was in charge of the event, Georgina and Chris for looking after us all so well.
It was our third big party at West Lodge Park. In 1994 we held our 40th Wedding Anniversary party there. In 2004 we had our 50th Anniversary at your hotel. We brought an album to the party showing my daughter and granddaughter in the boat in 1994! They were wonderful but now it was even more special. With our events organiser, Helen, who was on the job since last July, everything went so smoothly and the fact that you were able to upgrade us to the beautiful room with the conservatory which we had for our 40th Wedding Anniversary, made it even more special. The food was superb, the kindness and care which Adam and Georgina showed us, the truly beautiful surroundings, made this an occasion which my daughter and grandchildren especially, but all the family there present, will remember all their lives.
And to add the final touch of glamour for the day, you gave us the Rose Room, since the room which we were to have had, had been smoked in.
The sunny spring day which we had was the cherry on the cake, so my child guests could play outside.
May I say how much I and all of my guests enjoyed this special family event in your wonderful hotel.
Thank you so much and please thank especially, Helen, Adam, Georgina and Chris.
Here's to my Diamond Wedding in three years!Yours sincerely
22 Feb 2011
John and I would like to thank you for all your did to ensure that our Golden Wedding celebration was such a success.
We all had a wonderful time and so enjoyed ourselves.With very best wishes,
Thank you for helping arrange our Ruby wedding anniversary party.
Everybody enjoyed themselves – the food was lovely, the venue ideal.
Your staff were brilliant – in particular Adam – nothing was too much for him.
He seemed to go out of his way to make our evening a success.
Thanks again,Kind regards,
5th Feb 2011 Dinner party
A belated thank you for the splendid dinner party. Everyone had a lovely time and we were all very impressed with West Lodge’s attention to detail and wonderful food and drink.
I was also very pleasantly surprised at what good value for money it was . We will certainly recommend your venue to others and especially you and your events team.Best Wishes,
30th January 2011
Sunday 30th January 2011 Lunch in the John Evelyn Room
I’m writing to let you know that my birthday lunch yesterday went splendidly. The table was dressed beautifully and fitted perfectly in the room you suggested, drinks and canapés were all ready and waiting for my guests and Adam did an excellent job in ensuring the lunch went smoothly.
Please pass on my thanks to him and his team, along with the chef who provided a delicious and hot lunch for all their help in making the event so memorable.
I have had lots of calls and texts this morning from friends saying how much they enjoyed the afternoon so a big thank you for all your assistance.
I am sure we will be making use of your banqueting expertise again in the future.Kind regards,
5th February 2011
I just wanted to write to thank you so much for an outstanding meal on Saturday night. We had a full turn out of our Church Leaders who thoroughly enjoyed the meal and the setting! The service and helpfulness of your staff was exemplary and further helped to create such a successful evening.
Thank you for making us so welcome and helping us put on an event that made the leaders feel so appreciated.
Could we book a similar event for January 2012?Yours with best wishes
30th Jan 2011
Subject: Jack Pollack's 80th Party
I am Mark's sister Lynn who travelled over from Toronto for the party. I would just like to add my thanks to those already expressed, as you and your team's professional management ensured the party was a wonderful occasion enjoyed by all.With best wishes,
30th Jan 2011
Firstly, I just wanted to drop you a quick note to thank you for everything you did in the run up to yesterday's lunch. Everything went superbly well and everyone really enjoyed themselves. All the staff at the hotel were, as always, extremly helpful and ensured we were comfortable and happy with everything throughout the afternoon.
So a THANK YOU's all round!
Reception have said they will be forwarding the balance for me to pay this week and I will also be up at some point to collect everything - Gina (fantastic) said she will leave everything "under the stairs".
On another note, I wanted to ask if many vacancies in your Conference & Banqueting team arise? I am looking to change my career from the PA role i have, to an Events Planning position and am currently applying to various hotels and companies for work placements. Even unpaid part-time work experience positions appeal to me, as although I love planning a party, I am keen to see the processes undertaken by professional organisation in planning events.Thanks
23rd Jan 2011
Sorry I have not been in touch earlier (have been in meetings all morning) but I just wanted to let you know that Sunday's party was a great success, the room (and flowers) looked lovely, the food was excellent and Adam and his team were efficient and courteous at all times.
Indeed, we could not have hoped for a better outcome, the atmosphere was great, there were some fabulous speeches (and 'performances' from the grandchildren!) and both my mother and father had a truly enjoyable and memorable afternoon.
Indeed, a lot of this was down to your meticulous planning and attention to detail and I just wanted to take this opportunity to thank you personally together (and all the team at West Lodge Park Hotel)for helping to create such a lovely event for my parents.
I will call you later in order to catch up but in the meantime, thank you so much for all your help for which I am really most appreciative.Kind regards
8 January 2011
Just wanted to let you know that I was very happy with my birthday lunch last Saturday. The room was a lovely setting and the table looked just perfect. Also the staff who were looking after us were very friendly and helpful, so thank you very much for all your assistance.Best wishes.
Happy New Year to you, hope you had a brilliant Christmas as well.
I never did get around to thanking you and the staff at West Lodge Park for the wonderful evening in October. It truly was a lovely night and everyone had a great time. Really appreciated all you did for us to make the evening a success and the staff were most helpful and made us all very welcome. The feedback from all the supporters was very positive and all have asked "when can we do it again"!
We managed to raised just over £1,200, not bad for a nights work and this will go towards helping us reach our £50 million goal for the Child's Voice Appeal.
Sharon, please convey my thanks to everyone at West Lodge who were involved.Best wishes
24th Dec 2010
Subject: Hussein Lunch Party
Mrs. Hussein rang today to say thank you for a wonderful lunch on Xmas Eve (King Charles room).
They thought both the service and food was fabulous - and the staff so happy and helpful – thank you.Sue
5th Dec 2010
Just to let you know that we had a lovely afternoon at West Lodge Park on Sunday, and were looked after perfectly by Gina and Will, who anticipated our every need.
The attentive service could not be faulted and Louise had a wonderful afternoon surrounded by those members of her family who actually made it on the day! The occasion salvaged what was a fairly accident-prone and eventful weekend - she won't forget her 90th birthday celebrations in a hurry!!
Thank you so much Dave, and to Sharon, Gina and Will for providing such excellent service.Marcia
Just a short note to say a big thank you to everyone who was involved in our lunch on the 10th October.
It was a lovely afternoon enhanced by the efficient and friendly staff. The food was excellent and received many comments of praise.
You even managed to lay on fantastic weather !Thank you again,
I feel obliged to write to you following our Diamond wedding celebration on
Friday 1st Oct. I must express my gratitude to your staff and in particular
Gina who was extremely helpful in assuring that everything ran smoothly.
The truth is that I was so busy enjoying myself that all else was forgotten.
All of my guests were impressed not only by the surroundings and
entertainment but also by the inconspicuous service provided by your staff.
My congratulations to your chef who delivered each course on time and
beautifully prepared. All of which added to a very memorable evening.,
I trust you will pass on my heartfelt thanks to all concerned.Yours sincerely,
A very positive phone call from Mrs. Gompertz – they had a wonderful lunch party on Sunday 17th October in the John Evelyn Suite, and thoroughly enjoyed all aspects of their Golden Wedding celebrations. Service, food and surroundings perfect.Regards
9th October 2010
We wanted to let you know how pleased we were with everything at our Golden Wedding lunch party last Saturday. Everything went according to plan and Lauren was very helpful and attentive, as were all the staff.
Our guests all enjoyed the meal, as we did too, so compliments to the chef.
Thank you for all your input, you have been most helpful all the way.Kind regards
October 2nd 2010
Just wanted to thank you for your help and advice on arranging the birthday celebration last Saturday.
The food was delicious and the service excellent and a very good time was had by all present. The Edward Beale room looked lovely.Janet Wheeler
Brian Addinall rang re his Golden Wedding Lunch party on 29th August in the J.E. Suite.
They’ve just returned from holiday and wanted us to know that ‘everything went swimmingly’.
They had a wonderful time, food great, service great – thank you so much to all the staff concerned.
24 Sept 2010
Abbi rang today to say how fantastic her event to celebrate her parent’s 50th wedding anniversary went last Friday. The whole party exceeded all her expectations – Adam and his team were superb and Helen and Louise’s help and advice ensured a perfect evening.
Her parents were elated when they saw the venue – she couldn’t have made a better choice. She is now looking for an excuse to hold another party!!!!!
One of her guests had booked (unbeknown to Abbi) in to the hotel to stay overnight and when Abbi spoke to her the following morning the guest was so enthusiastic about the comfort and quality of the room and the hotel in general – her only regret being that she had to leave very early the next day because she wanted to stay longer.
Well done to everyone – this was a very good last minute booking.Kindest regards
Just a quick email to thank you and the whole team for a most enjoyable afternoon. It all went so smoothly (always a sign that there’s loads of very hard work going on in the background!) and the meal was delicious.
Especial thanks to Beryl and the other waiters who made us feel so welcome and at home .. great stuffKind regards
12th September 2010
A big thank you in writing to follow up our telephone conversation on Tuesday when I told you how well our lunch party went last Sunday.
The compliments from family and friends keep coming into us to say how they thoroughly enjoyed the afternoon. Their comments which we concur with, reckoned that every detail was perfect, the food excellent, the surroundings beautiful, and the staff so friendly and helpful. The glorious weather was the 'icing on the cake'.
So our thanks to you for all your help in planning the day, to Adam and his staff for their services, and of course to the chef and his staff for making this such a successful and memorable occasion for us.
With best wishes from both of usYours sincerely
12th September 2010
Helen received lovely feedback today from Mr and Mrs Henbest –
‘had a fantastic time – Adam very helpful – brilliant, brilliant day – thank you all so much’
10th September 2010
Thank you for arranging my 70th birthday. Everything went exceptionally well and I would like to thank on my behalf the chef for excellent food, the assistant manager Gina for looking after my guests throughout the afternoon, and her team for the tremendous service delivered.
All my guests left saying how wonderful everything was arranged by the hotel and your staff.
Once more Helen, thank you for all of your help also and for making my birthday celebrations thoroughly enjoyable.Yours sincerely,
4th September 2010
Wow..what can I say?!!!!! We had an absolutely fantastic time on Saturday night.
Thank you so much for giving up your time to guide us around the arboretum. You conveyed an infectious passion for your subject which left us all very inspired and much better informed.
As for the evening, the lovely Champagne made the party start with a swing, the food and wine were fantastic, and your staff were as attentive as ever. Adam Brooke deserves a medal for all his efforts in keeping the evening flowing! Needless to say we all definitely appreciated the opportunity to stay over for the night in one of your lovely hotel rooms, and enjoyed the fabulous breakfast in the morning.
Many of the staff asked how I had come to find such a gem of a hotel, and I must say that I agree with them that West Lodge Park is truely a special place. We all feel that we have been really blessed by your generosity this weekend, along with the opportunity to start the term with laughter and fun. Thank you so much for helping us make the start of this term, and the Norman's Birthday Celebration so very special.With kindest regards
29th August 2010
Dear Mrs Blackgrove
A note to say that the Powderhams had a glorious Sunday lunch with you ! All went so well, scrumptious food, excellent service – we had a very happy time in a delightful atmosphere.
Thanks for all your perfect arrangements. Everyone came back here and we were able to be in the garden with lots of happy chatter and chocolate cake and scones, jam and cream later. It was exactly the day I had imagined.Thank you
I have spoken to both Mrs Pound and Mrs Borthwick regarding their birthday parties held here this weekend:
Mrs Pound – John Evelyn Suite
She was absolutely delighted with everything – the food was delicious and the service was excellent. She and some of her guests were resident and when I saw her on Monday she was extremely happy with every aspect of the hotel and its staff.
Borthwick Party – King Charles Room
Again she was so enthusiastically happy with everything. She thought Will was fantastic – she couldn’t stop praising how efficient and unobtrusive he was throughout the afternoon. The food, the service and the room were exquisite. She just wanted to say a huge thank you to everyone who contributed in making her day so special.Well done and thanks to you all
7th August 2010
Dear Sharon Blackgrove,
Thank you very much for providing the Kelly family with such a happy day on 7th August last. We are much appreciative of you expertise in getting the details right.
Everyone at the hotel without exception gave us willing and cheerful service.
We shall be back.Many thanks
4th July 2010
Dear Helen Mitchell and the staff especially the chef (compliments to the chef)
Thank you so much for making our 50th Golden wedding anniversary luncheon party on 4th July a success and such a memorable occasion, we were completely satisfied with the very lovely food, drinks arrangements and good service and with such lovely surroundings and fantastic weather. All our guests said how much they enjoyed the occasion, as we did.Yours sincerely,
25th July 2010
25 July 2010 Birthday Celebration - Lancaster Suite
I am writing to thank you and the events team for organizing my birthday celebration. Georgina and the staff on the day attended to everything extremely well and the whole afternoon went very smoothly.
Everyone had a great time and all my guests were very complimentary about the standard that the hotel provided.
With many thanks for making my 70th birthday celebration something special to remember.Yours sincerely
Foresters Friendly Society Lunch - Wednesday 28 July 2010
Cheryl Fox – the organiser of the above event – spoke to me after the lunch today.
She was absolutely over the moon with everything – she said the food was the best they had ever had in all the years they have been coming here and the service was so smooth and slick that the whole event went like a dream. She is the vegetarian (Leek and Camembert tart) and she said that it was one of the best veggie dishes she had ever eaten.
She couldn’t have praised Will and his team highly enough and is looking forward to returning again next year.
Well done everyone.Thanks
Dinner Party - Saturday 10 July 2010
Just a short note to thank you for all the hard work that went in to making our evening very enjoyable on Saturday. In particular, the operations manager on the night was excellent-I am sorry but I forget her name- and a tall slim chap with glasses who waited on the tables who had many remarks as to his good nature and willingness to help.
The food and wine was complimented by all involved and the room looked lovely.
There have been a few enquiries from friends who plan to contact you in due course for similar events, so it also succeeded from a marketing standpoint.
We will be celebrating our silver wedding in April of 2012, so you can expect to be hearing from us for a repeat performance.Kind regards and thanks again-
4th July 2010
Dear Miss Loasby,
Thank you for your letter with final invoice and cheque refund for £40.42
I would like to say how much we appreciated the care you and your staff took before and on my birthday.
All my guests enjoyed the occasion (including the 2 ½ year old) as we did,Yours sincerely,
Sunday 27th June 2010
Thank you very much for the splendid occasion on Sunday. It was a great idea, well thought out and planned by you, and which went off so well. I received many very appreciative comments of the hotel, which was looking super. We enjoyed ourselves enormously.Trevor
Saturday 19th June 2010
Mrs Anderson rang to say thank you.
Her golden wedding party was a huge success – the room looked spectacular – the food was wonderful and Lauren was brilliant
She has received such lovely comments from all her guests and now has memories of a really special day.
20th June 2010
Mr Conway rang this afternoon to say how absolutely delighted he was with his afternoon tea on Sunday – the food, the whole event, and especially Will, who was excellentKind regards,
12th June 2010
Dear Sharon and Helen,
This is just to say that I had a lovely birthday tea, thanks to all the arrangements you made for us.
The room looked lovely and the staff who looked after us very extremely helpful. (Thanks to Will who co-ordinated matters.)
Many guests commented on the quality and freshness of the afternoon tea and everything went according to plan.
Thank you gain for all your care and attention to detail.
I'm sure we will be back!Kind regards,
Saturday 22nd May 2010
Can I say a very big thank you for your help in arranging our party on Saturday. All your advice was spot on and the room looked lovely. The food was super and our guests really enjoyed themselves. Adam, our organiser for the evening was also excellent.So many thanks.
I am sorry I have not written to you before but I just want to say a big THANK YOU to you for arranging my 80th birthday lunch on 3rd May. West Lodge Park did us proud and I cannot fault it. Georgina was very helpful and the waitress did a marvellous job. All my family and friends were very impressed with the menu and I should be grateful if you would give my compliments to the chef.
The room looked beautiful especially with 7 posies of flowers down the centre of the table.
Once again, many thanksYours sincerely,
13th May 2010
Thank you very much for the splendid dinner you hosted for the exit and remaining shareholders, it was a lovely evening with excellent food, good company with informative amusing speeches. It was nice to catch up with all your family.
Thank you for the photos which I have put with the menu as a memento of our family’s connection.
Our stay at West Lodge was much appreciated, we enjoyed the break.Yours sincerely,
RE: Lunch Party - Saturday 1 May 2010
I don’t know whether you got my phone message, saying thank you for organising everything for my party on 1st May. It went brilliantly everybody enjoyed it
And I’m still wading through the “Thank You” letters My two sons and I thought West Lodge looked after us very well ‘ the meal was superb and well presented
And the attention to detail was superb. The family all stayed the night and made their ways home after breaffast. So thank you once again for helping to make
It a very special day for me and one I shall always remember.Yours very sincerely Pam Wright
Mrs. Cowan telephoned to say thank you very much for a fantastic afternoon. They have received such wonderful comments from all their guests and she is sure that many of them will be returning to the hotel themselves in the future.Mrs. Cowan
Just to say thank you very much indeed for an excellent lunch yesterday. It went very well and we were very pleased with everything. Thank you!
Lunch Party - 25th April 2010
Telephone call from Jack Byruck – he couldn’t stop saying how absolutely perfect and wonderful everything was. It surpassed his expectations by 110%. He thought the food, the staff – especially Georgina – were absolutely exceptional and he has had so many “thank yous” from his guests who echoed his feelings totally.Jack Byruck
Very many thanks for the smooth running of our celebration today - our guests were very effusive about the venue and the whole day.
In the flurry of activity at the end, I forgot to say thank you - this I now do.Mr. & Mrs. C. Reece
Many belated thanks for your organisation of my fathers birthday. Apologies it has taken me so long to write.
I just wanted to say we all had such a lovely time. The table was perfect (I pointed out no creases in the table cloth) to my father and he laughed.
The room looked beautiful with the Christmas decorations but most of all it was the personal and attentive service of Adam and lady colleague that evening which made us all feel so welcome and relaxed. Please do pass this note to Adam, as I would like to thank him once again for all his hard work. No detail was spared and I know this was noticed and much appreciated by all the family. I had quite a few comments afterwards
I look forward to seeing both you and Adam during 2010. We will most surely visitThank you once again, with my best wishes
Thank you for excellent service at teatime in your charming King Charles Room last Tuesday 28th October. My visitors were all very appreciative and complimentary and I and they were made to feel very welcome. Please thank the members of staff who looked after us, including the porter who escorted everyone to their cars in the pouring rain
With many thanks to you also.Yours sincerely
I been requested to write to you to thank Adam and the Team for the excellent way they looked after us over the weekend of the 24th and 25th January 2009.
Nothing was too must trouble for them and I must say that Adam, in particular, was most helpful and ensured all went well for a most enjoyable and successful occasion
Please pass on my thanks to the alYours sincerely
I am writing on behalf of then Network Group leaders to thank you for your kind hospitality last Thursday. The scones were delicious and everyone enjoyed the refreshments. Please thank the staff as they looked after us very well.
Thank you for your generosity in allowing us to use your wonderful facilitiesLinda Brewer
Just a short note to say thank you for your help in organising Zach’s christening reception.
The day went really well which is largely due to your preparation, so thank you very much.Kind regards
Just a note to thank you for arranging our party so wonderfully. Everything was perfect, including the weather, so clever of you.
Georgina was marvellous, keeping everything running smoothly and effortlessly.
The food was delicious especially I thought, the salmon.
Thank you so much. I hope I shall soon have something else to celebrate. I am racking my brains.With Best Wishes
40th Wedding Anniversary Party
This is to thank all staff (especially Nikki) for a wonderful party held t your hotel – everything was marvellous, wonderful, super, smashing.
The food/drink/setting/accommodation/weather/digs/staff – everything. We cannot talk too highly of your wonderful staff.
Thank you so much for making our party so happy in every way.
We have had endless thank you cards/letters all complimenting your hotel, food and staff.
A huge thank you and very very WELL DONEKeith and Margaret Bentley
On behalf of the Harvey family, I would like to thank you for all your efforts in ensuring Kate’s 21st lunch was the success it turned out to be – and thank you for laying on the weather woo which was an added bonus. The entire day ran smoothly from start to finish and Adam was a star. I shall be writing separately to thank him and his staff for all their hard work and kindness on the day.
Everything we had discussed and planned with you worked so well and the John Evelyn Suite looked amazing. Many of our guests were visiting West Lodge for the first time and were very impressed. It really is a lovely venue for special occasions and the fact we were able to enjoy the garden really was the icing on the cake.
Kate looked beautiful and is still reliving every moment of her special day. Once again our grateful thanks for making it such a happy and memorable occasion for all of us.
With kind regard and best wishesYours sincerely
I should like to thank you very much indeed for contributing as much to making my 80th birthday party such a success on Sunday.
The staff were so kind and helpful and the food was excellent as well.
Please thank all the staff who were involved with making the day such a happy one.Yours sincerely,
The partywent so well. everything as planned. The room looked lovely and everyone just fitted in. On reflection I would think that room would be more comfortable with just 4 tables.
Adam and the staff were wonderful, most helpful and I thank them all.
The food was excelent, everyone loved the scones and the little cakes The music was good and we had a sing song. All lovely.
There must be a few extras I think, there were a couple of drinks from the bar. No doubt you will let me have the final account.
Thank you so much for all your help and guidance and I hope we meet again one of these days.
Do thank all the staff for me.Kindest regards
Afternoon Tea - Jon Evelyn Suite - Saturday 16 January
Mrs Few rang to say a very big thank you for her 80th Birthday Party held here last Saturday.
All her guests commented on how wonderful the hotel and the food were. Mrs Few said that the service was exceptional with a special mention that Adam was a “master of his craft”.
Her nephews were especially excited to have seen Hull FC having their breakfast the next morning!!!!! They were very impressed!!!!!
Her overall comment was that “it really couldn’t have been any better”Sharon Blackgrove
Good morning Sharon,
just wanted to drop a line to say thank you for a wonderful lunch yesterday. The room was lovely, as was the food, and the service was impeccable. On the day the event was run by a gentleman called Will and was discreet, courteous and accomodating of all our needs and our delays. Please pass on our thanks, it was a lovely way to spend the Sunday before Christmas.Regards
Re: Hoskins Dinner Party Saturday 21st November
Just to let you know what a wonderful time we all had at your hotel on 21st November. The whole evening was sensational, beautifully organised and accompanied with wonderful food.
Please pass on our gratitude to all those concerned and also to the kitchen staff.Evelyn Hoskins
11th December 2009 - Hillebrand
A huge thank you to you and your team for last Friday. The event was a huge success and everyone really enjoyed themselves. We were looked after wonderfully by Georgina and her team, please pass on our thanks to them.
The event was so successful that I’d like to provisionally book the 3rd & 10th December 2010 for the same set of rooms. We will confirm on one of these dates as soon as we’ve firmed up our calendar for 2010.
Many thanks once again.Best regards and seasons greetings.
Happy New Year!
Hope you had a wonderful time in Ireland and the weather was kind to you.
We were fortunate with the weather ourselves this weekend, which was brilliant for Rowan, obviously.
I just wanted to pass on my thanks for the flawless organisation yesterday for Rowan's lunch. The waitressing staff were marvelous, the room was perfect - the Christmas decorations and the tree were a nice extra I didn't expect - and Georgina worked very hard to ensure it all went smoothly. The food was faultless - no complaints that I heard! - and I couldn't have picked a better place to have the Rowan's lunch.
Please pass on my sincere thanks to everyone involved yesterday.Kind Regards and thanks again.
Saturday 28th November - Buffet lunch party
Just a quick e-mail to say how pleased we were with how our event ran on Saturday. Many thanks to you and your team and please pass on our thanks to the gentleman (unfortunately I can't remember his name) who ran our event on
We hope to use you again in the future and we will not hesitate to recommend you to others.Kind regards
Weston Dinner Party - Saturday 7 November
Mrs Henderson (Mr Weston’s daughter) rang to say that her father and all their guests had an absolutely wonderful time on Saturday. They were very impressed with the standard of service and the food. She has asked me to thank everyone involved in making such a very memorable occasion for them. They would definitely recommend us and look forward to coming back again soon.Well done to everyone
Dear Mr Seward
On Sunday last, November 8, I had my 70th birthday lunch at West Lodge Park, with some 49 guests (14 of whom stayed overnight on the Saturday).
I knew it would be a good affair because I and my brother and sisters, their partners and my mother and step father had a small family celebration at West Lodge Park two or three years ago.
But my event was better than good, in fact it was brilliant. I cannot thank your team at West Lodge Park enough.
From my first visit to discuss the birthday lunch last February to the final farewell eveerything was perfect. I had enormous help from Sharon Blackgrove and the event panned out exactly as I had hoped. The room was wonderfully set, the food was just great, the flexibility of your team very helpful. Can I mention in particular the manager who was looking after our event - his name was Adam but I am sorry, I did not get his surname. My goodness, what a good ambassador he is for your hotel. Courteous and efficient at all times and so easy to work with.
So my congratulations and thanks. I know these days people are only too ready to criticise so I want to give great praise where praise is due. I am sure we shall be having another family event in due course.
Oh, and what wonderful grounds. With pressures on your bottom line, as in all businesses, I think it fantastic that you maintain the upkeep of those beautiful grounds so well. Many of us had a stroll at some time during the two days and it was a delight.
Perhaps you could pass on our thanks to your team.Yours sincerely,
Re: Setchell celebration
I promised I would let you know how Saturday went. We had a lovely event.
Your staff were immensely helpful , attentive and helpful and we had a wonderful time. The food was lovely and everything went smoothly according to plan. And of course the weather was wonderful so that we could sit outside, and wonder around the arboretum after lunch.
I have had numerous messages of thanks from family members who all said what a lovely venue it was and how nice the food and the occasion were.
Thank you for all your assistance with the planning leading up to the event.
We hope to use your venue again.With kind regards
Re: North London Hospice - Thursday 15 October 2009
I just wanted to thank you and the team for your wonderful help. The event passed off without a hitch, and everybody was very happy.
Please also pass on my thanks to Mr Beale for his generous support.All the best,
Re: Campanelli Party
I know I've left it a bit late, but we would like to say a big thank you for helping us arrange Heather and John's party. We all had a really great time and our American in-laws were suitably impressed! The staff were wonderful - please convey our thanks to them.Best Wishes
Re: Zach's christening reception
I just wanted to drop you a line to say what a fantastic day we had on Saturday. The food was excellent and the staff extremely helpful.
All of our guests had a wonderful time and for that we cant thank you enough.
Adam in particular was fantastic. He was extremely professional and accommodating, assisting us at every stage from getting the venue itself ready, through to responding to our needs/the requirements of our guests during the event. I will definitely recommend your hotel to my friends/colleagues and plan to stay with you again asap.
Could you please pass on my thanks to your team.Kind regards
RE: Lunch Party - Saturday 6 June 2009 I would like to thank you and all the team working on Saturday in the Lancaster Room for making my parents’ Lunch Party such a success. The entire team worked with professionalism and courtesy and made the event go very smoothly.
Please could you pass my thanks onto all involved in making the day a success.Many thanks
Re: Diamond Wedding Celebrations
I wanted to let you know that my parent's diamond wedding anniversary lunch party on 5th April was a great success.
The meal was well-presented and enjoyed by everyone and the service was excellent. The young lady co-ordinating the event was extremely helpful and I am sorry that I did not keep a note of her name. Would you please pass on my thanks and appreciation to her and the rest of the team.
Finally, I must thank you for your time and attention in arranging the event for me. I was really delighted with the outcome and the day could not have been better.
I shall have no hesitation in recommending West Lodge Park Hotel in the futureYours sincerely
Re: Mallett Lunch Party - 14 May
I just wanted to write and say thank you for all your help in organising a wonderful visit to West Lodge Park for my father's 90th birthday lunch. Your suggestions and attention to details were very helpful.
Everything went very smoothly and all the guests remarked on how friendly and welcoming the hotel was, and we all enjoyed the meal. Could you pass on our special thanks to Carol who looked after us so well and was a delightful person to deal with. She asked all the right questions and both she and Gina were very attentive throughout without being obtrusive.
The guided tour around the arboretum was a perfect end to the day. Thank you for keeping your figures crossed for good weather!Best wishes
Dear Mr Beale
My wife and I celebrated our fortieth wedding anniversary on Saturday in the John Evelyn Room.
I am writing to you because I want you, as the person ultimately responsible for West Lodge Park, to know how pleased we were with everything. For such a party there can be few more delightful venues but it could have all gone wrong if the room had been badly set up, if the food had been poor, or the service grudging and inattentive.
In the event everything was done exactly as arranged with Sharon Blackgrove. The room looked beautiful, the flowers on the tables being some of the loveliest arrangements I have seen. The food was excellent and we received many compliments on it from our guests. The wines were just as we had hoped. The service provided by your staff was at once attentive and unobtrusive. Things really could not have been done better and this all pervading excellence made for our guests, and thus for ourselves, a totally enjoyable and memorable occasion.
Too often complaints reach to top at the speed of light while compliments, if given at all, are left in the foothills – which is a shame. That is why I have written to you.Roger Sainsbury
Re: Brians 70th Birthday Tea
Just to say thank you for your patience and co-operation in making arrangements for us and I am very happy to say that everything went off splendidly.The staff were helpful and efficient in all respects and ensured things ran smoothly.
The Snowdens were pleased with their rooms and enjoyed their stay.
We personally settled up on yesterday morning when seeing them off and I am waiting for the usual reaction when they discover the bill was covered-I think they were a bit uncertain when they asked but the receptionist dealt with it.
Trust your holiday choice has been decided and sure you will have a great time.Thanks again and best regards.Brian Woods and family
We had a great party – thank you so much. The team there were fantastic – send them my best wishes and thanksHope to be able to enjoy your hospitality again in the futureWith best regards
Dear Helen Mitchell
Lunch Party - Saturday 31st January 2009
I am writing to thank you and all those who helped to organise my lunch party, which passed off splendidly. Particular thanks to Adam for his most efficient and discreet management on the day itself.
My guests have been most complimentary about the food, the arrangements, and the venue - and we had the good fortune that the weather was superb, so that the younger members of the party could take advantage of the grounds.With best wishes
Re: golden wedding anniversary
Sorry for the delay in sending you this e-mail, but I would like to thank you for your help and guidance in organizing this event and for your correspondence. I was pleased with the way it all turned out. My family and friends were very impressed with West Lodge Park and all said how much they enjoyed their stay and would like to visit again, maybe for lunch or coffee, or even for their own event.
I was pleased with all of the rooms and the way that they were presented, so well done to whomever is responsible. We all found the staff to be courteous and friendly, so I would like to thank them all for their help, and to Georgina especially. The function room, with its two round tables beautifully arranged, along with the flowers, looked perfect.
The food, wine, and champagne, were also all so delicious, so many thanks to the chef and his/her staff for all of their efforts, it was all well appreciated.
From the moment you turn into the approach and along the tree lined driveway, before you even see the hotel, it feels right. Then you glimpse the hotel and its proportions and you realise at once
that this is the right place for all those important family occasions. I am so glad that we chose to hold our parents Golden Wedding Anniversary here, and we thank you all for our stay.
Dear Mr Beale
Re: My husband's surprise 60th birthday family tea
I just wanted to say what a wonderful service I received at the West Lodge Park Hotel last week. I had been let down at the last minute with a booking I had made at a different venue as they had had a flood, which made it impossible to accommodate us.
I drove into the hotel car park really expecting to be told that it would not be possible at such short notice. Your wonderful staff came up trumps. They were all most understanding, friendly and efficient. My husband enjoyed his surprise, and all the family guests had a wonderful time too. They were interested in the history of the house and admired the grounds. I was actually quite pleased that we had changed venue as the hotel was nicer, closer to home and had a superior menu. We are now looking at joining your 55club so that we can enjoy your hospitality on future occasions.Many many heartfelt thanks
Re: 70th Tea party on 25th January
Just wanted to thank you some much for your help organising my husband's 70th party - it was a great success. The room looked wonderful and all the staff were fantastically helpful - the service was impeccable.
Please let them know how pleased we were. Thank you once again for helping us have such a good experience.
We look forward to using the hotel again for future celebrations.Warm Wishes
Now that the big day has passed and the run-up, and aftermath, of Christmas and the New Year have gone, I can now write and thank you very much for all the help you gave me in organising my husband, Keith's 70th birthday luncheon party. Also the input given to us by Laura on the day.
Keith was suitably surprised and delighted, especially with all the extended family. All the guests have told me how much they enjoyed the event. They enjoyed the food (especially the dessert), the venue and were delighted with the service. Thank you. It was so nice to be able to retire to our room when everyone had gone, take our shoes off and slump!! We enjoyed a quiet evening with a drink and sandwich in the bar later on, and then watched TV in our room - very restful. Our best wishes to you and the hotel staff for a prosperous New Year!!Regards
Bartley 50th Birthday Party - Friday 5 December
Just to let you know that Mr Bartley rang up yesterday.
He was very pleased with everything and greatly enjoyed celebrating his 50th birthday with us.
Re: Miller Dinner Party 4th Dec
Mr Miller phoned to thank everyone re the above function and to say how wonderful everything was on the night, Mrs Miller had a great evening. The guests commented on the fantastic venue and excellent food – especially the dessert which was superb.HELEN MITCHELL
You must think me very rude, not saying thank you to you and your team for the wonderful day we had on Saturday 6th. I promise I did write, but to the wrong email, so big apologies! I thought it odd that you hadn’t replied!
We had the most wonderful day and think the hotel was truly excellent.
Re: Golden Wedding Anniversary 10th January 2009.
We held our Golden Wedding celebration with West Lodge on Saturday last, and it was a splendid occasion, enjoyed by all our family and guests, including Sir John and Lesley Stuttard, who I am sure went to check that his tree was still going strong.
The organisation was great with Sharon taking great care to ensure that all the arrangements went according to plan, which they did. We must mention the names of Georgina and her assistant Lauren, who worked extremely hard and were 100% efficient with their helpers in ensuring that the evening went off superbly. The kitchen staff and chefs must be mentioned for the great food which was served hot, something which must be difficult at present with the re-organisation of the restaurant area.
We have been coming to West Lodge now over three generations of ownership by the Beale family, and we can say without fear or favour that it gets better all the time,Ann and Peter
Re: Diamond Wedding Dinner - October 2008
We just wanted to say what a wonderful evening we had on Saturday. The food and service were excellent! The guests were very complimentary.
Thank you once again for your advice and support in arranging the event.Kind Regards
Mrs Bowley phoned to say they had a great time on Saturday - she kept repeating FANTASTIC FABULOUS EXCELLT WONDERFUL
Loved the food, staff were wonderful nothing was too much trouble. It was their first time at WLP, they will be coming back and certainly recommend us to all their friendsHELEN MITCHELL
Just a note to say a huge "Thank You" to you and all the staff at West Lodge Park for making our day so perfect, everything exceeded our expectations, the service and the food were both superb and everyone commented on them!Thank you again.
Dear Sharon, (October 2008)
This is just a little note to say thank you so much to you and your staff for helping to organise such a lovely event for Eno's Christening Party. All our guests had a great time, we have received many thank you cards and they all mention your great venue. All the staff were great, but I'd like to give a special mention to Georgina who was outstanding.
Everything was just how we wanted it, and the informal atmosphere was perfect. We loved our rooms also, especially the children, who had a bigger room then us!!
We are looking forward to our next visit, when hopefully we can stay for the weekend - without the kids!! Once again thank you so much.Sam and Nic
Thank you so much for the care you took to make sure our celebration lunch to mark our Golden Wedding went so well. Everything went just as well as we hoped it would. We were delighted.
Special thanks to Lauren and her staff, they were so pleasant and helpful. Three of our friends with significant anniversaries coming up are intending to celebrate at West Lodge, having been very impressed with everything. Our thanks to you all.Theresa and Henry Milbarn
Just a line to thank you and the staff involved with our birthday lunch on Thursday for all you did to make it such a successful event.
All our guests enjoyed their visit to the hotel, the grounds and of course its ambience. It was a truly happy reunion of family, friends and neighbours. With thanks and best wished to you allGillian and Valerie Watkinson.
Just a note to thank you for a lovely party on Saturday. I really appreciated the use of the bigger room which was perfect. The food was very tasty, but the portions were a bit big, and there was loads over. I just realised that there were no fairy cakes. I thought I ought to let you know, in case you need to follow up with someone. Your staff were really helpful and very attentive. The service and atmospere were super. Hope to come again.Regards
25th September 2008
Thank you so much for organising me and my 'Special Tea' on Saturday. Everything went according to plan and how clever of you to arrange such lovely weather for the occasion. I wish you and your family a happy, peaceful and healthy New Year.Regards
Apologies for the delay in responding but I had a few days away.
I should like to take this opportunity to thank you and all your colleagues for ensuring that we all had a wonderful time. Many of our guests were surprised
there was such a, "lovely and grand establishment on our doorsteps all the time".
I suspect you will be encountering some returning and repeat custom! On that note I should be most greatful if you would send to me, via e.mail if possible, a copy of your events diary, jazz evenings etc.Thank you once again
Apologies for my delay in writing.
My sister-in-law had a 60th birthday celebration in the restaurant of the hotel on 10/2/08. I just wanted to say a really big thank you to the staff who could not have been more helpful, kind and efficient both in helping us book the meal and in serving us on the day. We all had a wonderful time and it will be a very treasured memory.
My husband and I had our wedding reception at the hotel in 1994 for which again the hotel gave us a wonderful service and beautiful happy day. Do pass our thanks on to your staffGill Broster
Re: Wedding Anniversary Lunch
We have just returned from a few days away, so belated thank you for organising our anniversary lunch in the King Charles room on 6th July. Everything went smoothly as planned and we were delighted with the food and surroundings.
We found out afterwards that some of the guests has held their wedding receptions at West Lodge many years ago, and ones grandfather had lived in the gate-house whilst a chauffeur.
Very many thanks for your help and assistance and we look forward to many dining occasions at West LodgeYours sincerely
Dear Ms Loasby
Re: Birthday Celebration
Thank you for your letter of 1st July with the welcome – and unexpected – enclosure of a cheque for £42.30 as refund.
I should be grateful if you would allow me this opportunity of asking you to convey to Sharon and the entire staff involved in our birthday party our thanks for what they did to make the occasion such a success. Everything – small and big! – went as planned and expected, some even better. The food was delicious, well and quickly served. Please tell your chef of our appreciation of it. We had a similar celebration at your hotel ten years ago and we were delighted that your standards have gone up even further in the meantime. If and when a similar occasion arises we shall want to come back to you.Yours sincerely,
Saturday 7th June 2008 - Smith lunch party
I would just like to convey to all concerned at West Lodge Park what a fantastic time we had, food was excellent and all the staff were very helpful. The whole event was "just perfect" and I could not see how you could have improved on anything.Regards
During the month of February my wife and I were looking for a suitable venue to celebrate our 50 years Golden Wedding anniversary. We visited West Lodge and we were impressed by the Hotel and the beautiful lgrounds.
We entered the hotel being greeted by Grant the doorman. This proved to us both that we had found what we required. His beaming smile and cheerful greeting was a great start. From then on everything was perfect.
At reception another smile. After explaining our purpose they contacted Helen. In a matter of minutes Helen arrived and produced menu's, prices etc. Needless to say we booked the John Evelyn room for the 22 March 2008. Further arrangements were made through Sharon and we left a deposit.
Our day arrived and thankfully so did our guests. From then everything was perfect. The food, the wine but most of all the staff. Their pleasant attitude and friendliness was a great advert for West Lodge. To say the day went well would be an understatement. It was exceptional.
On behalf of our guests thank you for an outstanding day. On behalf of my wife and me I would like to thank everybody for making our 50 years anniversary a really Golden occasion.Yours sincerely
Dear Helen & Dave, (Jan 08)
Thank you so much for the wonderful 60th - the birthday boy was so surprised and loved it! Adam was a star to!. Hope we can use you again.Lydia Safir
Re: 40th Anniversary Lunch Party - Sunday 18th Nov 07
Cliff and I would like to thank you for all your help in arranging our Anniversary lunch to celebrate our 40th.
From the moment we entered West Lodge, the welcome was very friendly, the room, tables and especially the staff who looked after us were fantastic. The whole day was appreciated by our guests who thought the food, venue and attention to details were just perfect (Cliff and my sentiments exactly).
Thank you for making our day 'special' and hopefully if my daughter decides to get married next year we will be returning to West Lodge Park.Yours sincerely
Dear Mrs Mitchell (Nov 07)
My husband and I would like to thank you and your team for making his birthday lunch party so very special for us and our guests. I had intended to write this letter first thing this morning but this has proved to be impossible since I have had a constant stream of calls from our guests all thanking us for a wonderful party and commenting on the first class service provided by your excellent staff.
I cannot emphasis enough how courteous and professional Adam, Pat and Lauren were throughout the day. They met our every need and always with a smile. Could you please pass on our thanks to them as well as those members of staff who we did not come into direct contact with but without doubt worked tirelessly in the background.
May we also extend our thanks to you for all the organisation and planning that went on before the event and which resulted in such a wonderful and unforgettable day.
The hospitality offered by the West Park Hotel has again exceeded our expectations and we look forward to celebrating many other special occasions with you. I do hope that some cake was left for you in a specially marked container as I had requested.Yours sincerely
Just a note to say a very big 'Thank You' to you all, for the hard work and professional efficiency, and the tireless hard work, in making sure my 'Black Tie' 40th Birthday Celebration on Saturday 3rd November, the whole event went off better than I could have ever imagined.
The hotel location and the overall ambience of the decorated John Evelyn suite together with the care of all our guests created a unique special and exciting venue and party.
This all created a wonderful and memorable party and weekend for all concerned. Again please pass on my thanks and congratulations to all those who worked and helped to make everything happen, by looking after all my many guests who stayed for the weekend and also looked after a large group of excited party revellers.Lawrence Gray
I am writing to express the great pleasure of myself and my guests on the occasion of my 70th Birthday Party on the 6th October. Everyone commented on the venue in such a lovely setting and how much they enjoyed themselves. Every thing went like clockwork and looked wonderful. Richard and his staff were most helpful and pleasant and I managed to congratulate your chef Wayne after the lunch, but would appreciate it if you could let him and his staff know that my guests thought the food and in particular the lamb was superb. Someone said they had never eaten such excellent lamb. It was a most happy event, I couldn't have made a better choice of venue to celebrate this significant occasion.Yours sincerely
We thank you (and your colleagues) for a really memorable occasion. Everything was excellent, and we had nothing but praise from all of our guests. We will have lovely memories of our Golden Wedding with our family and friends. Hope to see you soon.Sincerely
I had to write to say what a fantastic day I had. The room and the conservatory looked marvellous with the sun shining, the food was incredible everybody said the presentation and the taste were second to none and the staff were very friendly and helpful.
All my friends who had never been to West Lodge Park before said what a great venue it was.Regards
Michael and I just wanted to say a huge thank you to you and your team for doing such a great job and making our Silver Wedding Anniversary such a special day.
Please will you thank everyone involved especially the manager who looked after us on the day for making it all go so smoothly.
It has been a very hectic few weeks with our daughter coming over from Australia for the function and our other daughter giving birth to our second grandson on Monday!
I have attached a photo of Michael and I with our daughters, son in laws and 2 grandchildren taken in the lovely grounds of the hotel - we were so lucky that the rain held off till late that afternoon!
Many thanks to you all again.
I just wanted to say a big thank you for Saturday which we all enjoyed so much, It was just as we wanted it. Please extend our particular thanks to the lady who looked after us during the afternoon, nothing was too much trouble and she was very attentive. The food and surroundings were lovely and even the weather didn't spoil the day!Thanks again