Good morning Chris, sorry to email you out the blue, but I just wanted to point out a member of staff that was brilliant during our evening.
I was at the Outsidein restaurant on Saturday night (15th September) for my parents 40th wedding anniversary.We booked a table for 14 people and were told it might be a bit difficult. I then received a call from Alex, your restaurant manager, who explained that the table would be fine and we could decorate the table beforehand.
On the night, Alex introduced himself to me straight away and explained that although there was a bar mitzvah for 160 people and another party, it would not interfere with our evening – he was right. Despite having 14 people all barking orders at him he was smiling throughout, was happy to bring the cake out and more than helpful during the whole evening.
As were all the other staff including the lady on reception, the gentleman behind the bar and our waiter (I’m sorry, I can’t recall their names). And I’m sure they had more than enough on their plate with two other events on the evening.
My parents had a great evening, as did all their guests and it wouldn’t have been possible without Alex and his staff.Your staff helped make the evening special for my parents and I just wanted to let you know that you’ve got a great team on your hands (I’m sure you’re aware).
Thanks again Chris and I’m sure we’ll be back again soon, although on a smaller table.Kindest regards
Susan and I had dinner in the Outside In restaurant last Saturday night, and were very pleased with everything.
It was great to see the restaurant filled with people and buzzing. Considering that there was another private dinner for 14 people on at the same time, the service might have been slow, but it wasn't, there was no excessive delay at all.
Kieran was doing a great job, running the restaurant efficiently and using excellent social skills on the customers. The food at Beale's Hotel is always stylishly presented and well cooked, and this was no exception. The cheesecake was outstanding.
It is good to read the latest Trip advisor reports, too, which are rightly very enthusiastic.Well done the Beales Hotel team!
Dear Mr Hall,
I just had to e-mail you to say that I went to your restaurant Outsidein yesterday for lunch with my husband. I wanted to say just how much we enjoyed the whole experience and the food was absolutely fantastic!!The presentation is such that it seems a shame to eat it!! I must also say the service was impeccable and very friendly. Our server, Anna, was extremely helpful, efficient and very sociable. We don't often go out to lunch during the week, as we both work, but we had purchased a Travelzoo voucher for my birthday and I must say having experienced your level of service I will definitely take the opportunity to purchase any vouchers they do for Beales - either overnight in the hotel or the restaurant - in the future.
Thank you all again for a wonderful afternoon. I look forward to visiting you again soon.
Ellen Lee (Mrs)back to top
10th May 2010
Apologies for the late reply.
We had a wonderful time :)
Thank you so much for all your help.
Cindy Evansback to top
I’ve just eaten at the restaurant in your Hatfield hotel and…. . wow!
As something of a ‘foodie’, this is some of the best food I’ve eaten out for some time. I had the pigeon breast (sublime), pork belly (a touch salty for my taste, but marvellous all the same), cheese (a good complimentary selection) then, couldn’t resist going with a dessert, having the sticky toffee pudding (a great presentation of the modern classic). Please pass on my compliments to the chef and the staff, who provided excellent service of this great food.
Alanback to top
Re: Fathers Day
Just a quick note to say how much we enjoyed our lunch yesterday, my dad is very hard to please and he was impressed! I personally always look forward to the petit fours! We were looked after extremely well so please say thank you to everyone for me. I am coming to a Chamber lunch at Beales tomorrow so am being spoilt twice in one week, With best wishes Annie HawkinsAnnie Hawkinsback to top
I would just like to commend your staff at Hatfield having enjoyed a Tea for my Wife's Birthday on Sat. 28th March.
When organising this a few weeks ago, I was impressed with Reception, then with Linda Purton who looked after me whilst Amy was with another client, and who I knew from my firm's dealings at the old BriggensHotel, and particularly with Amy Tregidgo.
My Wife thoroughly enjoyed the afternoon, as did all the other Guests, and the setting and food etc. were really first class.
We also lunched at West Lodge on Fri. 27th, and the new restaurant is certainly first class, as was the food.
Please pass on my thanks to all who made Sat. a really happy occasion.