At Beales Hotel, Hatfield, we recognise that warmth, enthusiasm and attention to detail make all the difference. time is precious in many ways to many people, which is why everything and everyone is taken care of, from coffee to conferences, you’ll be able to appreciate the relaxed atmosphere of this unique and exciting building.
Choose from a selection of amazing conference packages to suit your individual taste and requirements
I want to drop you a quick email about our experience of your conferences team at the Beales Hotel in Hatfield.
The team there are always helpful, accommodating and patient, and we do often test their patience! In particular I wanted to commend Akasha Cawson and Katie White, who are always helpful and professional. They are fair but firm in their dealings with me, and always go the extra mile.
I also wanted to mention the fantastic job Linda Purton does, despite our best efforts there are invariably changes, on the day, to all the meetings we plan, whether it be timings, layout or equipment and Linda always handles it professionally and courteously. She doesn’t make me feel bad for asking for things to be changed, and does whatever she, or her team, can to assist. She is professional, personable and conscientious and a pleasure to work with, and it is very much because of this attitude that we continue to hold events at the Beales Hotel.
Workforce – Organisational Development
Hertfordshire Partnership NHS Foundation Trust
Just wanted to say thank you for allowing us to use the lovely function room for our event! We ran slightly over time but the staff allowed us to continue.
The night was really successful and everyone commented on the beautiful venue. As a society we would definitely use the hotel again and I will make sure the new team in september are aware of the fantastic service and venue.
Thanks again :)
Yours Sincerely, Esinam Akpalu-Markback to top
Thank you Katie, you are a star!
Would you also pass on a big thank you to Linda and her staff for yesterday. Excellent service!
WGC Schools Partnership Administrator
RE: UNIVERSITY OF HERTFORDSHIRE PHILOSOPHY EVENT - 10th September 2012
May I take this opportunity to thank you and all at Beales for all your help in making our Roundtable Event a success.
On behalf of all the Volunteer Centres in Hertfordshire we would like to thank you and your staff team for kindly hosting our Annual Awards event again yesterday. As always it was a truly superb event and once again your staff team were extremely helpful and feedback was excellent.
Thank you again for your support.
Kind regards,Hannah Gray
9th July - Beales Hotel
The evenings went well.
Thank you very very much for your help and patience with all the organising for this – it has been very much appreciated.
Computacenter (UK) Ltd
Herts LINk AGM
I just wanted to touch base with you after our event last night.
Firstly, I would like to thank you for all your hard work in setting up the room. It looked lovely. So I would like to thank you, Alex Hendon and Akasha Cawson who both came and introduce themselves to me and checked that everything was ok.
I do have one thing that I really think needs to be fed back. There was a staff member (Mark Kerr) who was very perceptive and couldn’t not have been more helpful! He was brilliant! The night definitely went extra smoothly because of him. So we would like you say a massive thank you to him if you could please pass this on.
If you could forward me a break down of costs with the total I will be able to supply you with the Purchase Order Number so you are ready to invoice. When I have this I will send an email explaining who to address it to etc.
Thank you again!
Facilitator - Hertfordshire LINk
June 2012 ;
I would like to thank you on behalf of the Hertfordshire support team and Hertfordshire LINk for the smoothly run event we held last night.
We really appreciated the help and attention given to us by your team and will certainly recommend your venue to other organisations.
Hertfordshire LINk Co-ordinator
I hope you are well.
All went well last week with the event and all participants were impressed with Beales. Thank you so much for all of your help and making it easy to change things.
Research and Publications Assistant to Julie Newlan
University of Hertfordshire
Please pass on my comments to your management:
We had a Welwyn Garden City Headteachers conference on Tuesday 13th March, 9am to lunch.All the staff, Katie and Gemma with booking the morning,the staff who greeted us, those who provided teas/coffees and then the lovely lunch were wonderful. Nothing was too much trouble and they showed excellent customer service skills.Well done all.
WGC Schools Partnership Administrator
Just wanted to say thank you to all the staff at Beales Hotel.We had a great event today, the set up of the room was great, the refreshments were good and the staff were very helpful and efficient.
Will definitely book an event there again.
Confirmation of booking on behalf of IIA
I just wanted to thank you and the team for helping our event last week to go so smoothly. The staff were all very helpful and the delegates were impressed with the venue,
Head of Internal Audit
Dear Mr Beale,
Our Housing Association held its second "Away Day" event at your hotel in Hatfield yesterday.About 100 people attended, most of them over pension age and I just wanted to say that we all had a terrific time.We were attended to by very professional and friendly staff, in particular Gemma Holden and Linda Purton the Guest Services Manager.Linda greeted us and gave us invaluable advice on some last minute questions we had.Nothing was too much trouble and the whole event ran very smoothly.The feedback we have had from our residents was very positive and they were impressed with the quality of the hotel's facilities.
Please pass on our sincere thanks to your staff.
Head of Housing and Support
Welwyn Garden City Housing Association Ltd
Good afternoon Gemma,
I would just like to say thank you to all the staff at Beales,our conference went smoothly.It was a lovely comfortable room so thank you for making our arrangements,I know we kept changing things so well done.Please pass on our gratitude to Linda for looking after us so well on the day,nothing was a problem for her. Lisa on reception was very helpful. There was a young man who helped us with the projector we brought (I'm sorry I don't know his name but hopefully you can work it out).All the staff in the restaurant, the meal was lovely, we all had a good day, looking forward to seeing you in March.
WGC Schools Partnership Administrator
Peartree Primary School
Welwyn Garden City
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25th November 2011
Thank you for your e-mail – the evening was an overall success, we had some great feedback from the attendees saying how much they enjoyed their dinner and stay at Beales hotel.
The flowers turned up just on time and looked really good on the table. The lady who dropped them off did ask to keep the bowels which I informed the catering team of on the night. She said she would come over to pick them up when she had a spare moment.
The only thing that didn’t run as smoothly as is could was – as the main courses were being brought out, two ladies informed us that they were vegetarian – obviously this is something we would have liked to have dealt with before the evening event took place but unfortunately they didn’t pass on that information until the night! The kitchen made them a lovely meal but it did take rather a long time to prepare – if they had maybe done a dish that was quicker to prepare we wouldn’t of had to ask so many times when it was going to be ready.
Apart from that, the staff were great and Kieran was brilliant at sorting and overseeing everything.
Finally, please can you ask your accounts department to forward the invoice to us as soon as possible.
Many thanks for all your help,
Lime Blue Solutions Ltd
Audi Twin Cup
I hope this email finds you well.
I just wanted to say a big thank you to you and your team for you our event on the 3rd November. The event went really well and the feedback I have received has been great. The only thing would have been possibly another area for the buffet, guests at one point were leaning on your reception desk to eat J
If you could pass on our thanks to the rest of your team, it would be much appreciated.
Vickyback to top
I would like to thank you for the help you gave to make the HEARTS Award ceremony, yet again, another successful evening.
You and your staff made the whole event stress free, well, apart from the microphones which was totally our fault and nothing whatsoever to do with the hotel!!!!!I have also received comments as to how nice the meal was.
Thank you all once again and I look forward to contacting you again next year.
Hertfordshire Fire & Rescue Service
On behalf of everyone at Volunteer Centres in Hertfordshire we would like to thank you for kindly letting us use your fantastic venue for our fourth Annual meeting.
The event was a huge success and our guests included the Mayor of Welwyn and Hatfield and the leader of Hertfordshire County Council, Cllr Robert Gordon.
We also had Tony Edwards, Deputy CEO of Volunteering England as our keynote speaker, and Lord Charles Cecil, the High Sheriff of Hertfordshire who presented the awards,
All of our guests were really impressed by the venue and Tony Edwards even commented on how stylish and beautiful the hotel was in his speech.
Thank you again for your kind generosity and to all of your staff who made us so welcome.
Volunteer Centres in Hertfordshireback to top
My colleague Farah Abbasi passed your details onto me, I am the chairman of the charity committee at Ocado and worked with Farah to organise the quiz night we held at Beales last night.
I just wanted to send a note of thanks to you and your staff for all the help in making the night a success for our charity fund raising.
We were so pleased with the evening that we plan another quiz night for the end of the year, so I'm sure one of us will be in touch in time to see if we can hold it at Beales again.
Ocado Own Brand Product Manager
June 8th 2011
Dear Mr Beale
Just a line of thanks for the excellent hospitality shown to us at the Tuesday conference for Church youth leaders “Through the eyes of a child”.
You have a superb hotel and facilities and the food and service, as I said, was excellent.
All in all the perfect venue for a worthwhile conference.
Mrs Jill Barehamback to top
30th March 2011
I have just received the delegates completed course evaluation forms from the above training held at Beales Hotel.
The feedback is very positive re the actual training and the following comments were made re the venue.
· Good venue
· Good venue
· The venue was excellent
· Refreshments were excellent
· The venue and facilities were good
Thank you for the part you played in making sure the day was a success.
Learning and Development Administrator
Libraries, Culture and Learning, part of Health and Community Services
Hertfordshire County Council
26th November 2010
I just wanted to take the time to send a note expressing how pleased I have been with all the staff at Beales Hotel Hatfield but especially Linda Purton (guest services manager).
Linda’s attention to detail and “can do” spirit has really helped to make this weeks meeting one of the most successful and beneficial meetings I have led in 2010. On numerous occasions Linda had to change and adapt processes in order to meet our needs which must have presented many challenges for her. From rooming and equipment to dinning and hospitality all of our needs were successfully met.
As a result I will be holding my next meeting on the 6th December 2010- 10th December 2010 at Beales Hotel Hatfield
ITC Training Specialist
Roche Products Ltd
24th November 2010
I just wanted to thank you for your hospitality and to say that your staff were all charming especially Kieran. Everybody enjoyed the buffet the only exception being the pork pies which were left for some reason. I didn’t try one myself but notice that if anyone did they were not eaten. This is just some feedback but maybe you need to check out the ingredients.
All the people who hadn’t been to the hotel before remarked about how nice and modern it was, they hadn’t realized what was so local. Hopefully it will drive some trade to you, as a few asked me about prices of rooms etc. and I told them to ask reception. I will contact you as discussed after Christmas & New Year (hope you have a good one) about the hotel becoming a member.
Once again many thanks for your enthusiasm and helpfulness in accommodating my requirements.
Best Wishes and Seasons Greetings
Peterback to top
Thank you for the below e mail, as I said in our conversation yesterday we will confirm numbers nearer the time.
I would also like to say a big thank to you for your assistance yesterday you were really helpful in chasing the other company involved and I did appreciate it. You exceeded customer service!
Workforce Development & Training
8th September 2010
I believe the Grace Foods meeting held at your hotel on the 8th September went well, and I have received some positive feedback about the facilities and the service received.
Thank you for your assistance.
Executive PA to Chief Executive
Grace Foods UK Limited
4th September 2010
We had an excellent stay at the hotel as always and the dinner was lovely. Because we had a busy day, we left around 10pm and it seemed to be in full swing. Kieran and his team did do a good job.
Just once piece of feedback. I know breakfast isn’t served until 8am at weekends, and I had to order room service breakfast because I had to leave at 8am to go the college on the Saturday. It might be worth considering starting breakfast earlier at the weekends, just to cover people who may be working or want an early start.
I received your invoice this morning which I have passed through to our Accounts Department.
Marina Baxter BA(Hons), DMS
Communications Training Co-ordinator and Web Editor
The Veterinary Defence Society Ltd
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I hope you are well?
I just wanted to give you some feedback on the meeting on 26th - 27th August. The meeting host at Roche (Kevin Woodhams) has been highly complimentary of Beales. The staff went the extra mile and he was more than pleased with the hotel. I just wanted to pass on my appreciation and please pass on the praise to the staff as every delegate was passed on positive feedback. A delegate was in the middle of Ramadan and the way he was catered for at the hotel was spot on and this is credit to the staff. I think it is really important to pass this on to you as in this industry dealing with complaints can become routine and it is good to receive credit where it is due.
Helenback to top
27th August 2010
Am pleased to report that having spoken with Kevin Woodhams this afternoon (contact for Roche's 2 day meeting which had taken place yesterday & today), everybody had left extremely satisfied with the service provided by the hotel.
Kevin explained that nothing had been too much trouble and that every member of hotel staff he had dealt with had been friendly and accommodating. He very much liked the size of the meeting room as this seemed to work perfectly for this type of training - as well as the feature of natural daylight.
Kevin has attended a meeting at BH before but has not held a meeting himself here. He will definitely request to come back if he finds himself conducting training again.
He also particularly mentioned that a member of hotel staff had been able to accommodate one of his colleagues (who had been fasting), in providing them with a snack later on in the evening. Whoever this was - well done. Kevin was very impressed with this attention to detail.
Amyback to top
Roche conference 22 – 24th June 2010
Dear Mr Beale,
Just a quick e-mail to thank you for the excellent service provided by your team over the last 3 days: 22nd -24th June.
Although your air-con system broke down during one of the warmest weeks in June, your team did everything in their power to make this situation as comfortable as possible for our delegates.
Linda was able to respond quickly to all our last minute changes in requirements (timing of breaks, contents of nibbles during breaks, change of breakfast location on the last day, temperature adjustment to air-con when working, loan of speakers from one of your staff members to view the English game etc...).
We are especially grateful for allocating to us the Therfield room for the last day as this was not expected and a very welcomed indeed; it was greatly appreciated by our attendees.
Linda and her team have done a great job.
We look forward to returning in late July for another workshop.
Have a good weekend.
Paul Moktarback to top
17th June 2010
Dear Mr Beale
Yesterday we ran our Mend the Gap training day for church youth workers and clergy at your Hatfield Hotel. Through Andy Humm you very kindly provided us with facilities at very helpful charges, thus enabling us to use your hotel.
I am contacting you to thank you for your generosity towards us, and indeed for what was a great experience for our participants. The support from your team was outstanding, particularly Shane who introduced himself as we arrived and then proceeded to serve us with great courtesy and professionalism.
The lunch was also highly commented upon, and in particular the obvious care taken over people with special diets for whom some rather lovely looking salads had been prepared.
For most of the participants, who are used to undertaking training in a church hall in generally uncomfortable surroundings, this was a great way of encouraging them and thanking them for all that they contribute to young people in various ways.
I do hope that we may be able to use you again in the future, but please pass on my thanks to your staff who made it such a quality day, and to you for your generous support.
With my best wishes.
St Albans Diocesan Youth Service.
Avenance Plc conference 25th May 2010
Thank you for your hospitality today. Linda was extremely professional, helpful and accommodating. We will definitely be using you again. We were extremely impressed with your facilities and the service we received. Please pass on our thanks to the rest of the team.
Gemmaback to top
13th May 2010
Could I please ask you to share with the other members of your team our sincere thanks for the facilities you provided. As you could probably discern I’ve never organised an event before so your assistance was crucial to its success. The attendees were very impressed with the hotel and the conference facilities (so you may have some potential future clients there !).
Anyway again our appreciation and thanks and I hope that we will be able to do business again in the future.
Doug and Ravindra
University of Hertfordshire
The reason for this letter is to first thank you for our brief, but pleasurable stay at your hotel which,was unfortunately cut short to the severe weather warnings in Wales where we had come from and meant that we had to cut our stay short.
I wish to commend your their friendly and efficient staff, the standard of accommodation and the extremely good food. Secondly, we would ask that you pass on our special thanks to Shane. He was so concerned that we may be trapped in snowbound traffic that he went to the trouble of preparing sandwiches and fruit for our journey in case we became stranded.
We frequently visit our family who live the Hatfield area and over a period of time, we probably have stayed at virtually all the local hotels. However, we consider yours to be the best experience so far and are pleased that we have now discovered you, and we most definitely will be booking with you again in the near future. We will also be recommending the Beales Hotel to our friends and other family members for their visit to Hatfield
Thank you once again for a most enjoyable stay and we look forward to our next visit (an uninterrupted one we hope)
Happy New Year to you all
Val and Alan Lawson
I was speaking to Emma at the end of the evening last Friday and told her I would drop you a line
Thank you and your staff – Chris and all your young waitresses etc for making the evening such a success. They were all most helpful to me personally, and it appeared that they were enjoying themselves as much as we were!
I have had a number of reports – The Best Dinner Yet – so great thanks to you and yours.
We held a meeting at your hotel on January 26th and I must say we were all very impressed with the impressive meeting room and how nice it was to have natural daylight.Lunch was lovely.We hope to return to Beales in the not too distant future.
Tarak Raghvan and Wendy Bunn
Customer Feedback - Emcore
I’m pleased to advise we have received very positive feedback from Emcor today – following the end of their 2 day meeting with us.
The main contact, Laurence, praised Abi for her superb service in the restaurant last night (do pass this on Christie!). Laurence had also mentioned their food at lunchtime today being very well received and that tea and coffee had been regularly refreshed when needed.
As discussed with Nathan, they did find the air conditioning noisy in the room.
Laurence’s assistant will be in contact with our office to discuss future bookings for this year.
With many thanks,
Amyback to top
client feedback, respironics
Very pleasing feedback received from Mr. Pollington – trainer for Respironics in the oaklands today.
He has already been to BH several times last year and has been consistently impressed with our service/facilities. Respironics hold 4 training sessions a year, one of which is held in Hatfield. Previously they’d taken business to Bush Hall (he wasn’t aware of their closure which I updated him on). Now from using beales several times already, they are happy to continue to use us for all of their training sessions that are planned for the area.
Today Mr. Pollington was particularly impressed with the lunch- everyone had good things to say. Also had noticed Kieran’s help in ensuring teas, coffees were on time. He appreciated we’d refreshed these quietly with no disturbance caused to the session when entering/leaving the meeting room.
Well done & thank you to everyone involved.
Amyback to top
We would just like to express our appreciation at all the hospitality and service provided to us during the course of our training sessions at Beales hotel.
Special thanks to:
Shane-Really was there at our beck and call. Accommodating for last minute changes and really ensuring that our training sessions were conducting in the most comfortable way possible!!! He was there the whole way through-one of us!!!
Linda-Was the same. very hospitable and made sure everything was going according to plan!
Lynne-Was really hospitable. Lovely lady who made us smile every day even through the hard times!!
Amy-Again really hospitable, approachable and patient with all the last minute changes that we needed.
It was a real pleasure. Hope to see you again sometime in the future.
All the best,
Marina and Shareen
CTMS Training Specialist
Stacy and Amy
Just a quick note to say thank you so much for helping organise the function on Saturday.
We all had a great time and everything went off really well. Kieran and the other staff were excellent and I couldn't fault them.
The flowers you booked were great, the DJ was also really good and we have had really good feedback.
In fact my Uncle will be contacting you shortly to get a price for a party next year.
David Ames Associates
Town Planning and Development Consultancy
As you may well be aware, I hosted a breakfast meeting at your hotel in Hatfield yesterday morning and I just wanted to write to share some feedback with you on our experience.
I arrived at 7.15am to be greeted by Linda Purton, whose attention and service yesterday morning was simply first class.
Linda ensured that the mornings details were checked with me prior to the guests arrival at 8am. This was exactly what I required, as I had been on holiday prior to the event and left the final details to other members of my team. Linda and I quickly established that several details were not correct (our fault not yours) and Linda went about finding staff to assist in correcting all of these issues quickly and efficiently.
The breakfast event was a success and Linda and the 2 other members of your staff played a significant part in this success, for which I am extremely grateful.
I hope to host more of these events over the coming 12 months and will of course remember my experience of yesterday.
Commercial Director, Luton and Hertfordshire Team
Barclays Commercial Bank
Thanks a lot, I will pass this to our accounts team to work on the commission GE were very pleased with the hotel – everything worked perfectly so that you very much for all your help and flexibility
Number 20 Events
Re: Beds & Herts ECA Breakfast Meeting
I met with Colin this morning and he was pleased to report the meeting had gone smoothly- very happy with the room & surroundings,with a good turn out on the day.
He is now re-booking for a further meeting in June and October.
I just wanted to say a big thank you to you, John and all the team at the hotel for making our night a big success. We had a fantastic time and everyone thoroughly enjoyed themselves.
I hope your staff party was a huge success too.
Simone and Chris
PA to VP Human Resources
Many thanks for very generously allowing me to hold a Delivery Network ‘thank you’ event at Beales on Wednesday evening.
The event was a tremendous success and thanks once again for your enormous generosity.
Dear Lauren and staff at Beales Hotel
Thank you so much for supporting our ‘Valuing Volunteer Management in Hertfordshire Award’ by letting us use the Bishop Suite free of charge for the event on Friday 13th June. The event was a wonderful success and feedback from all the delegates was superb. Thank you again for your kind support
Countrywide Volunteering Development Officer
I just wanted to drop you a quick note to highlight how impressed we were with John Keanes management of our event. John really made the evening run smoothly and there were a number of hiccups which were dealt with promptly, discretely and without and any stress to us. Nothing was too much trouble and John even made the morning breakfast run smoothly, although im sure he must have been tired from the evening prior. I just wanted to take the time to comment on the fact that he is a real credit to your team.
Nisha Batesback to top
CitySync recently visited the Beales Hotel on Tuesday 18th and Wednesday 19th of March for our Product Launch.
I just wanted to say thanks to all your staff for all their help and especially for Linda Purton. If there was anything that we needed, Linda was able to arrange. I was extremely impressed with the service from all your staff and we’d defiantly come back again.
Thanks again and please pass along my thoughts
Natalieback to top
29th Jan 08
Very many thanks for making us so welcome at Beales on Tuesday. We had a most successful conference, thanks largely to the efficiency and flexibility of your staff. They were quite unphased when the theatre layouts in syndicate rooms were changed to cabaret at a moment's notice, they were invisible and soundless when clearing away after lunch and coffee, liaised with us and provided refreshments faultlessly on cue, produced a flip chart which had not been ordered and when the band arrived thirty minutes early they amazingly managed to accommodate thirty four children with drums on the floor of Reception while I told them an impromptu story. Nothing seemed to be any trouble. I really hope other Hertfordshire education departments will pick up on our recommendation. We will certainly be back.
Many thanks to you all.
Herts Education Conference
Just a quick email to thank you for the meeting venue and smooth arrangements yesterday afternoon. We arrived just after 1:00pm (were running late) but I was pleased to be me met by linda and have a quick chat confirming arrangements.
John brought the afternoon tea etc. in right on cue at 3pm and as planned you had water available. I counted 10 bottles of water used.
As I mentioned to the receptionist when we left (about 5:30pm), we had used 22 sheets of the flipchart in our brainstorming so I decided to bring the whole pad with us - trust that was okay.
Valerieback to top
Thank you so much for organising last night – we had a wonderful evening and were very well looked after. all staff were so hospitable and informative. Daniel was fantastic and showed us all we needed and provided lots of extra information, which will come in very useful! Matt served us in the restaurant and again he was very friendly and provided a brilliant service. You certainly have some fantastic people working at the hotel.
Sarahback to top
Just wanted you to know how pleased we were with the service beales provided for Exante’s first training. Everyone was very helpful and obliging, particularly when one of our delegates became ill. I would to thank all your staff, but in particular Matthew and Amy who really worked hard to make the event such a success. We look forward to working with you in the future
Annback to top
The hotel’s contemporary feel gives a great environment for our meetings, the huge windows are great for natural daylight. The buffet lunch was enjoyed by all, different from usual hotel food, the hotel became the talking point in the bar after the meeting. Thank you to all the team at beales for a great two days.
Audi UKback to top
My colleagues and I are delighted to say that we found the hotel, the facilities, catering and friendly staff to be of very high order. I have recommended you to the directors of our company. Fantastic
Canada Lifeback to top
The Buckland Suite looks great, so refreshing and stylish, the hospitality we received was 1st class.
Hertfordshire Policeback to top
Thank you very much indeed for putting on such an excellent gourmet evening on friday, the food was quite superb and the service from your staff ensured a great evening.
Carlsberg UKback to top
We use Beales Hotel for meetings and dining, your food, service and atmosphere is brilliant, the staff are courteous and professional
Computacenterback to top
Your food was marvellous and everyone commented on how nice the venue was, i’m pleased to say we will be glad to choose Beales Hotel for our event next year.
Marks & Spencerback to top
Discreet venue for our board meeting, great location with excellent service.
Nokiaback to top
Everyone thought what a great venue it was and that holding it at that time was ideal and the breakfast was great.
Fairclough Homesback to top
Thank you to all staff involved in our recent training day, the hotel has a great vibe, with friendly staff, nothing was too much trouble.
Skodaback to top
We found all the staff to be polite, helpful and very friendly. The restaurant, served lovely fresh food, and the whole atmosphere was very relaxing, and had a great attention to detail. You obviously train your staff well, and nothing was too much trouble. I hope you pass this on to all concerned.
Mears - Head of Customer & Community Services